prosci change management webinar building organizational agility

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Prosci Change Management Webinar

Building Organizational Agility

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Prosci by the #s: 9

17 80%

4500+ 30,000+ 80,000+

Longitudinal studies Years of research Fortune 100 companies Research participants Certified practitioners Community members

Contact Prosci: Telephone: +1-970-203-9332 Email: [email protected] Website: www.prosci.com

Tools or downloads referenced in this free webinar are for webinar educational purposes; reproduction or distribution of these tools in your organization will require additional steps on your part.

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Prosci’s Mission Our Principles: • Research-based • Holistic • Easy-to-use

Our Resources: •  Published products and tools •  Web-based tools and applications •  Face-to-face training •  Train-the-Trainer

To help individuals and organizations build their own change management competencies through development and delivery of research-based, holistic, and easy-to-use tools and methodologies.

Prosci® Webinars •  Educational •  Thought provoking •  Insights into new development

•  New ideas, phraseology, language, and frameworks •  Give you at least an hour per week to think about

change management

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4


Agenda

1 Our changing world

2 Why agility matters

3 What agility means

4 Attributes of agile organizations

5 How change management fits it

5


Agenda






6


Bigger Change

8


Faster Change

9


More Complex Change

10


More Cross

Functional 11


More Multi-

Disciplinary

12


More Information

13


More Connected 14


V.U.C.A. World Volatility Uncertainty Complexity Ambiguity

15


Agenda






17


CEOs said that their ability to adapt to change will be a key source of competitive advantage PWC survey of 1150 CEOs

76%

18


Executives said organizational agility was critical to business success and growing in importance over time McKinsey Quarterly (Sull)

9 of 10

19


Respondents said that their organizations were nearing, at or past the point of saturation 2015 Prosci study with 1120 change professionals

78%

20


Individuals suffer Projects suffer Organizations suffer 2015 Prosci study with 1120 change professionals

Saturation has consequences

21


From the PMI® 2012 Pulse of the Profession™ In-Depth Report: Organizational Agility

Greater Org Agility

= Better Performance =

Improved Competitive Advantage

22


Agenda






24


the power of moving quickly and easily; nimbleness

Random House Dictionary

[uh-jil-i-tee] Agility

27


Organizational agility: The capacity to identify and capture opportunities more quickly than rivals do

McKinsey Quarterly, Donald Sull, Competing through organizational agility

Agility [uh-jil-i-tee]

28


Take advantage of change – whether planned or unexpected – without ever letting it sideline you

PricewaterhouseCoopers, Achieving operational excellence series, How to build an agile foundation for change


29


The ability to transform information into insight in response to market movements

The Economist, Organisational agility: How business can survive and thrive in turbulent times


30


The result of integrating alertness to changes with a capability to use resources in responding to such changes, all in a timely, flexible, affordable, relevant manner

Hosapple and Li, Understanding Organizational Agility: A Work-Design Perspective, University of Kentucky


31


Nimble organization: one that has a sustained ability to quickly and effectively respond to the demands of change while continually delivering high performance.

Daryl Conner, The Characteristics of Nimble Execution December 20, 2010


32


An always present ability to manage multiple, complex portfolios of change

Accenture podcast, Special Report: Corporate agility, Working at the speed of opportunity


33


The speed and ability of a business to identify and react to internal and external events that could and do occur.

EYGM Limited, Optimizing and balancing corporate agility for insurers, 2013


34


Synthesis:

Agility definition components

1) Always present ability – in the fabric of the org

2) Out-changing the competition

3) Anticipating/tuned in to coming changes

4) Increasing speed/ quickness at change

5) Both proactive (planned) and reactive (unplanned)

6) Minimal disruption/ not side-lining you

35


Responsiveness Tolerance Resilience Toughness Adaptability Readiness

Preparedness Plasticity

Agility is a “state of being”

37


Agenda






38


Review the literature - Pillars

• PMI • PwC • Accenture •  xPlane • Daryl Conner

39


PMI R

igor

ous

chan

ge

man

agem

ent t

o be

tter

adap

t to

shift

ing

mar

ket

cond

ition

s

Mor

e co

llabo

rativ

e an

d ro

bust

risk

man

agem

ent

Incr

ease

d us

e of

st

anda

rdiz

ed p

roje

ct,

prog

ram

and

por

tfolio

pr

actic

es

PMI® 2012 Pulse of the Profession™ In-Depth Report: Organizational Agility

40

Rig

orou

s ch

ange

m

anag

emen

t to

bette

r ad

apt t

o sh

iftin

g m

arke

t co

nditi

ons


PwC A

ntic

ipat

ing

the

futu

re a

nd

plan

ning

for b

usin

ess

oppo

rtuni

ties.

Focu

sing

on

inno

vatio

n w

ithin

the

exis

ting

boun

darie

s of

thei

r bu

sine

sses

.

Man

agin

g ch

ange

th

roug

h pe

ople

.

Inte

grat

ing

new

bus

ines

s ca

pabi

litie

s co

ntin

uous

ly,

rapi

dly,

and

cos

t effe

ctiv

ely.

Sim

plify

ing

and

inte

grat

ing

busi

ness

ac

tiviti

es s

o th

ey c

an b

e an

alyz

ed fo

r cos

t and

va

lue.

PricewaterhouseCoopers, How to build an agile foundation for change

41

Man

agin

g ch

ange

th

roug

h pe

ople

.


Accenture A

n ad

aptiv

e op

erat

ing

mod

el

Impr

oved

resp

onsi

vene

ss

thro

ugh

open

co

llabo

ratio

n

Ana

lytic

s to

cre

ate

insi

ght

and

unde

rsta

ndin

g

Lead

ers

as d

river

s of

ch

ange

Nim

ble

wor

kfor

ce

rede

ploy

men

t thr

ough

ra

pid

re-s

killi

ng

Stra

tegi

c in

sigh

t int

o hu

man

cap

ital

Flex

ible

tale

nt

man

agem

ent s

yste

ms

and

proc

esse

s

An

adap

tive

cultu

re

Man

agin

g ch

ange

as

a co

re c

apab

ility

Accenture, Cheese, Silverstone, Smith, Creating an agile organization

42

Lead

ers

as d

river

s of

ch

ange

Man

agin

g ch

ange

as

a co

re c

apab

ility


xPlane C

larit

y

Co-

crea

tion

Har

mon

y

Tran

spar

ency

Visu

al a

lignm

ent

Insp

iratio

n

Act

ion

Res

ilien

ce

xPlane, DNA of Change: Design Principles for Organizational Transformation

43


Daryl Conner In

tent

ions

Rol

es

Impl

emen

tatio

n

Cul

ture

Lead

ersh

ip

Por

tfolio

Res

ults

Daryl Conner, The Characteristics of Nimble Execution, Dec 20, 2010

44


We anticipate and plan for changes

We are fast at decision making

We effectively prioritize and manage our change portfolio

We effectively initiate change efforts

We have enhanced risk management practices

We have human capital strategies supporting agility

We rapidly develop and deploy new capabilities

We encourage cross-organizational collaboration

We have reduced silos

We have an embedded CM capability 45

Prosci Agility Attributes


How do you score on each?

46

Prosci ® Ag ility Attribute Assessment

Prosci research identified 10 attributes of a change agile organization. How does your organization stack up?

1 to 5 1 2 3 4 5We anticipate and plan for changes Not us at all

Not really something we do

We're doing thatWe're doing pretty

good at thatWe're nailing that

We are fast at decision making Not us at allNot really

something we do We're doing that

We're doing pretty good at that

We're nailing that


Not us at allNot really



We're nailing that

We effectively initiate change efforts Not us at allNot really



We're nailing that





We're nailing that

We have human capital (talent) strategies and practices supporting agility




We're nailing that





We're nailing that

We encourage cross-‐organizational collaboration




We're nailing that

We have reduced silos Not us at allNot really



We're nailing that

We have an embedded organizational change management capability




We're nailing that

Average NA 0 0 0 0 0

Prosci ® Ag ility Attribute Assessment

Prosci research identified 10 attributes of a change agile organization. How does your organization stack up?

1 to 5 1 2 3 4 5We anticipate and plan for changes 3 Not us at all

Not really something we do

We're doing thatWe're doing pretty

good at thatWe're nailing that

We are fast at decision making 2 Not us at allNot really



We're nailing that


1 Not us at allNot really



We're nailing that

We effectively initiate change efforts 4 Not us at allNot really



We're nailing that





We're nailing that





We're nailing that





We're nailing that

We encourage cross-‐organizational collaboration




We're nailing that

We have reduced silos 3 Not us at allNot really



We're nailing that





We're nailing that

Average 3 1 2 4 2 1











We have an embedded CM capability

47


25%

13%

0%

13%

19%

0%

0%

13%

13%

6%

38%

4%

31%

2%

44%

13%

0%

56%

38%

29%

19%

25%

25%

31%

19%

31%

0%

6%

38%

24%

13%

19%

38%

31%

19%

31%

0%

19%

6%

35%

6%

0%

6%

0%

25%

0%

6%

6%

6%

0% 25% 50% 75% 100%

48











Results from Being Human Nov 22

webinar

Strongly Disagree Disagree Neutral Agree Strongly

Agree

Evaluate your organization on the 10 Prosci Agility Attributes


Agenda






50


One of the 10 pillars






We have human capital (talent) strategies and practices for agility




We have an embedded CM capability

51


Organizational CM Capability DNA/fabric/norm through individual competencies and

integrated CM approaches

Change Management Catalyzing individual transitions to

deliver organizational results

52


Change management: CHānj ‘manijmǝnt

Catalyzing individual transitions

to deliver organizational results

53


Change Management is about closing the gap

Requirements Results Outputs Outcomes

Specifications Sustainment

Installation Realization Solutions Benefits

54


Gartner BPM Summit Dec 12, 2014

Prosci Webinar Feb 11, 2015

Change management is how you capture people-dependent ROI

55


48%

62% 70%

81%

0%

100%

Poor Fair Good Excellent

14%

32%

52%

71%

0%

100%


15% 42%

76%

94%

0%

100%

Poor Fair Good Excellent 0%

100%


Change management correlates directly with project success

6x

Increase in likelihood of meeting objectives with excellent change

management

Met or exceeded objectives On schedule On budget

Change Management Effectiveness

56


Organizational CM Capability DNA/fabric/norm through individual competencies and

integrated CM approaches

57


Enterprise Change Management Org change capability

ECM Build

Individual Competencies

Integrate into Changes, Projects

and Programs

Initiate Plan Design Develop Deploy

“Go Live”Kick off

Phase 3: Reinforcing Change

Phase 2: Manag ing Change

Phase 1: Preparing for Change

A D K A R

Strategy Plans Measures

GeneralProjectLifecycle

Individual Change Journey

Milestones

OrganizationalChange Mgmt

Activities

Major events

Prosci®

ADKAR ®

Model

Prosci®

3-PhaseProcess

Execs & Senior Leaders

Front-Line Associates

Middle Managers & Supervisors

Initiate Plan Design Develop Deploy Sustain

58


Level 5 Organizational Competency

Change management competency is evident at all levels of the organization and is part of the organization's

intellectual property and competitive edge

Level 4 Organizational Standards

Organization-wide standards and methods are broadly deployed for managing and leading change

Level 3 Multiple Projects

Comprehensive approach for managing change is being applied on multiple projects within organization

Level 2 Isolated Projects

Some elements of change management are being applied in isolated projects

Level 1 Ad hoc or Absent

Little or no change management applied

Prosci® Change Management Maturity Model™

59


How do we infuse “being

good at change” into our DNA?

60


Change agility takes more than chatter, want to and magic

61


“I’d like three orders of change agility from page 145, please.”

62


Agility is a journey

Where you are today

Where you want to get

63


Create a custom solution with Prosci

ECM Bootcamp

Licensing

Advanced Deployment Leader

Advisory Services

•  Content and tools •  Customize •  Integrate •  Standardize •  Scale

•  Strategic Alignment Workshop •  Project/Initiative Support •  Community of Practice Support •  Change Portfolio Development

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•  1-day workshop •  Jumpstart your capability strategy •  Feb 23rd 2017 – Sydney •  Onsite available: [email protected]

Options for individuals and organizations

64


Agenda Conclusion






65


Prosci Solution

Delivering organizational results by catalyzing individual transitions

http://www.prosci.com | http://blog.prosci.com [email protected]

Build individual change competencies Apply change management on initiatives Embed organizational change capability

http://www.prosci.com [email protected]

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Where to find today’s slides with poll results

67

Being Human Company Linked in Profile – Follow us!

Being Human Pty Ltd page - Like us!

For recorded Webinars, visit www.portal.prosci.com

www.slideshare.net/BeingHumanAustralia Slides available (no recording) Follow us for notifications on new posts

prosci change management webinar building organizational agility

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