prosedur instalasi dan penanganan gangguan iptv di pt. telkom, tbk
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![Page 1: Prosedur Instalasi dan Penanganan Gangguan IPTV di PT. Telkom, Tbk](https://reader033.vdocument.in/reader033/viewer/2022061205/54809074b4af9faa158b5d55/html5/thumbnails/1.jpg)
PROSEDUR INSTALASI DAN TROUBLESHOOT
IPTV (INTERNET PROTOCOL TELEVISION)
PT. TELKOM, TBK
NIKKO RIDWAN M (0952510162)PUJI RACHMAT (0952510154)FAKULTAS TEKNIK ELEKTRO
JAKARTA2013
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OVERVIEW IPTV
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IPTV tidak hanya sekedar layanan yg menampilkan tayangan broadcast/Live TV spt pada operator TV cable atau satelit, tapi juga personalized/on-demand services dan interactive entertainments.
Perbedaan Cable/Satelit TV dgn IPTV :
*Cable/Satelite TV : Pasif, Single Service, “You Broadcast I Watch”.
*IPTV : Interaktif, Many Services, “I Order You Broadcast”.
DESKRIPSI IPTV
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SEJARAH IPTV
1995
2011
1994 2002/Sasktel
2006/AS
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BASIC SERVICE• Live TV• Music On Demand• SD / HD TV L
QUALITY of EXPERENSIECE• NPVR . NVOD• TVoD . Parent Control• PIP . Mosaic TV• Fast Zapping
VALUE ADDED• Advertisement• Video Call/Conference• Monitoring
KONTEN IPTV
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ARSITEKTUR & JARINGAN
IPTV
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ARSITEKTUR UMUM IPTV
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JARLOKAT
MSAN MODERNISASI
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PROSEDUR INSTALASI
IPTV
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DIAGRAM ALIR PASANG BARU
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1. DIAGRAM ALIR PEMBUATAN ORDER
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Port DSLAM sebelum tercreate VLAN IPTV
Port DSLAM sesudah tercreate VLAN IPTV
2. CREATE VLAN IPTV
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No. PaketBandwidth Internet Bandwidth IPTV
Upstream Downstream Upstream Downstream
1 Socialia 96 Kbps 384 Kbps 512 Kbps 5 Mbps
2 Load 128 Kbps 512 Kbps 512 Kbps 6 Mbps
3 Familia 256 Kbps 1 Mbps 512 Kbps 7 Mbps
4 Executive 512 Kbps 2 Mbps 512 Kbps 8 Mbps
5 Biz 512 Kbps 3 Mbps 512 Kbps 9 Mbps
3. CREATE LINE PROFILE/BANDWIDTH IPTV
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Port DSLAM sebelum tercreate line profile IPTV
Port DSLAM sesudah tercreate line profile IPTV
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4. JUMPER DSLAM MSAN NON COMBO
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5. INSTALASI KABEL RUMAH/GEDUNG
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6. SETING PERANGKAT HOME GATEWAY
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PROSEDUR TROUBLESHO
OT IPTV
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DIAGRAM ALIR TROUBLESHOOT IPTV
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MONITOR TIKET GANGGUAN IPTV
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1. ERROR 1302
PENYEBAB : STB TIDAK MENDAPATKAN IP YANG VALID YAITU IP 10.x.x.x.SOLUSI : CEK PERKABELAN ANTARA HOME GATEWAY DAN SET TOP BOX
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2. ERROR 1305
PENYEBAB : STB TIDAK MENDAPATKAN IP YANG VALID YAITU IP 10.x.x.x.SOLUSI : CEK KONFIGURASI VLAN PADA PERANGKAT DSLAM.
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3. ERROR 4514
PENYEBAB : TERJADI KARENA PERANGKAT HGW TIDAK TERHUBUNG DENGAN PERANGKAT DSLAM, DIKARENAKAN PORT DSLAM RUSAK.SOLUSI : CEK PORT DSLAM DI MSAN DAN LAKUKAN CHANGE PORT DSLAM
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3. ERROR 2003
PENYEBAB : TERJADI KARENA PELANGGAN TIDAK BERLANGGAN CHANNEL YANG AKAN DITONTON.SOLUSI : KOORDINASI DENGAN UNIT DCS, DBS, DAN DES
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3. LAYAR BLANK
PENYEBAB : LINE PROFILE / BANDWIDTH TIDAK SESUAI.SOLUSI : KOORDINASI DENGAN MAINTENANCE, UNTUK PENYESUAIAN LINE PROFILE.
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3. EPG LAMBAT / PUTUS-PUTUS
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