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© Glenside Care Home Ltd. Glenside is a trading style of Glenside Care Home Ltd.

Registered in England Number 3623231. Registered Address: Peterbridge House, The Lakes, Northampton, NN4 7HB.

Providing Day Care, Respite or Short Term Care & Long Term Care

This brochure is also available in large print, audio or other languages, if

required.

179 – 181 Weedon Road

Northampton

NN5 5DA

Telephone: 01604 753104

Fax: 01604 750 760

Website: www.glensidecarehome.com

Email: [email protected]

R N H A

mailto:[email protected]



Glenside Care Home is owned and operated by Glenside Care Home Ltd. We are registered with

the Commission for Quality Care for 30 residents. We welcome Private and Social Services

funded Residents. We are registered to take Residents over 40 years of age with dementia and

mental health issues. Glenside Care Home has been awarded Four Roses by Northamptonshire

County Council and the Heartbeat Award by Northampton Borough Council. We have also

achieved the prestigious Investor in People award. Glenside is a member of Norarch

(Northamptonshire Association of Registered Care Homes), the RNHA (the Registered Nursing

Homes Association Associate Member).

We offer Day Care, Respite or Short Term Care & Long Term Care.

Glenside Care Home is a large residence set in its own landscaped grounds. Located on one of the

main access routes to and from Northampton, it is easily accessible from all parts of Northampton

and the surrounding areas.

Glenside Care Home tries to offer its residents a home from home atmosphere in spacious and

peaceful surroundings. Residents are encouraged to use the facilities and the patio and gardens as

they wish.

Glenside Care Home is only one mile from Northampton town centre and is within a few hundred

yards of shops, chemists, banks, post office and superstores.

The Home is on main bus routes and only one mile from the railway station.



Glenside Care Home has two spacious lounges. Each lounge has easy chairs, television, DVD

video and radio/cd players. Our lounges are used to host our social and activity programmes,

some of which are run by our own staff and others by outside entertainers.



There are separate dining facilities, which allow our residents a choice of dining in their rooms or

in the dining room. We have an extensive kitchen, which allows us to prepare all meals on the

premises. Produce is bought from local stores each week and we can easily cater for special

dietary requirements.



Menus are discussed with our residents and staff, so that we can provide enjoyable choices.

Although we do have set meal times, residents are welcome to snacks and drinks when they wish.

We are also happy to provide tea and coffee for visiting family and friends.

We like to make birthdays and anniversaries extra special. Cakes are made and decorated and all

of the residents join in the celebrations. We are delighted when family and friends can also attend.

We also have on-site laundry facilities to take care of our Residents’ needs. Each resident has

their own laundry box to hold his or her clothes whilst being laundered and ironed.

Our friendly experienced team of care staff are on duty 24 hours a day and seven days a

week. An emergency call bell system is fitted in every bedroom, lounge, dining room and

bathrooms, and there is a fire alarm system fitted throughout the building. There is a strict

no smoking policy within the Home.

Our staff are trained to provide residential care for our residents based on their individual needs

together with respect and dignity. The Home aims to provide services meeting the whole range of

needs of our residents. The type of services provided demands high standards of care and social

care supported by other care professionals.

We believe it is important to meet the social and spiritual needs of our residents. In our

multicultural society, residents needs vary dramatically. We discuss all aspects with our residents

and their families to do our utmost to fulfil their needs.

We have an OPEN VISITING policy at Glenside Care Home. Family and friends are encouraged

to visit regularly. We do not believe in having visiting hours. This is our Residents’ home and we

want them to have visitors as they would have had prior to their arrival at Glenside Care Home.

Fees are based on the level of care needed and are from £500.00 per week and £700.00 per week

for Respite Care. Additional charges are made for hairdressing, available weekly with prices from

£8.00, chiropody, examinations are made every six weeks and costs £15.00 per examination, basic

toiletries and sundries, charged at £14.00 per month and other general items such as newspapers

and magazines. Residents are able to have their own televisions, audio equipment and telephones

and are responsible for the costs.



At Glenside Care Home we offer accommodation on a single or shared basis. We understand that

some prefer the independence of a single room whilst others prefer companionship in shared

accommodation, but all are ensured privacy and discretion. We are happy to consider single

occupancy of shared rooms.

All of our rooms are tastefully decorated and furnished. We encourage our residents to make their

room as comfortable as possible by introducing their own items of furniture, ornaments etc and to

make their accommodation individual to them.

Glenside Care Home has been designed to give residents the level of care they need. This may be

from simple companionship to hands on care. The Home is friendly to those with mobility

difficulties using wheelchairs and walking aids and when needed, provides facilities such as

specialist bathing and showering rooms. Where necessary, we can organize, on a chargeable basis,

specialist transport or ambulance services to help in the relocation of your relative to Glenside

Care Home, from anywhere in the country.

Doctors, District Nurses, Dentists, Opticians, Chiropodists and, where possible, other outside care

agencies visit the Home to make it easier for our residents. We have a hairdresser visit weekly and

the local newsagent delivers daily papers and magazines to those who require them.

The directors and shareholders of Glenside Care Home Ltd are Trevor and Shirley Hutchinson.

Trevor is also the Responsible Person on our registration. They have been involved with Glenside

Care Home since December 2000. Previous experience has been involved in running care homes

for the elderly near Market Harborough and in Birmingham. Both of the directors have taken



many courses in care and awareness and Trevor has completed a course for registered owners and

managers recommended by the Inspection Unit. Shirley and Trevor have achieved the NVQ Level

4 Care Award and the NVQ Level 4 Registered Managers’ Award.

Sandra Gamble is the manager of Glenside Care Home and is the Registered Manager on our

registration. Sandra was a Residential Social Worker at Kings Heath Care Home until its closure

in July 2002. She has many years’ experience in working with the elderly and also those with

dementia and already holds an NVQ Level 3. Sandra has also taken many courses in Care and

Person Centred Approach Care and has achieved the NVQ 4 Management Award and the NVQ 4

Care Award.

Our shift leader care staff, Jane Radley, Celia Bowman, Karen Nutt and Samantha Faulkner, have

been with the Home for some time. Jane, Celia, Karen and Sam have all completed NVQ Level 3

in Care. All shift leaders have undertaken many other training sessions to assist our residents’

needs. Our care staff are also trained in basic first aid.

Our care staff have undertaken care and awareness courses along with lifting and handling and

food hygiene. A significant number have attained NVQ Level 2 in Care or higher. The Home

believes that training is necessary to ensure we can meet our residents’ changing needs. Each

member of staff has a formal supervision six times a year and, whilst all new staff go through an

induction and training process, a regular training review is held for all staff.

Staff will be confirmed in their post only after completion of a satisfactory police check and

satisfactory check of the Protection of Vulnerable Adults and UKCC registers.

If you wish to come and view Glenside Care Home please call our manager, Mrs Sandra

Gamble and arrange an appointment or if you wish you may call in at your convenience.

Care Manager: Mrs Sandra Gamble

Address: Glenside Residential Care Home

179 – 181 Weedon Road

Northampton

NN5 5DA

Telephone: 01604 753104

Fax: 01604 750 760

Website: www.glensidecarehome.com

Email: [email protected]

http://www.glensidecarehome.com/




How to find us:

Glenside Care Home is situated at 179 -181 Weedon Road, Northampton, NN5 5DA.

From Northampton Town Centre:

Follow the signs for A4500 Coventry and M1 North. Weedon Road is part of the A4500. About

three quarters of mile from the town centre you will pass The Saints Rugby Club and Beacon

Bingo on your left hand side. Glenside Care Home is approximately two hundred yards on the

right hand side from this.

From M1, Junction 16:

Follow the signs for A4500, Northampton Town Centre. This is the Weedon Road. Follow this

road for approximately two miles. You will approach a large roundabout with Sainsbury’s

superstore opposite. Proceed straight on, then passing Homebase on your left hand side. Glenside

Care Home is approximately two hundred yards on the left hand side.

Using Public Transport:

A number of bus routes are available on the Weedon Road. These all run at regular intervals and

the bus stops close to our entrance. Northampton Railway Station is approximately half a mile

away. Turn right out of the station main entrance and follow this road. You will pass The Saints

Rugby Club and Beacon Bingo on your left hand side. Glenside Care Home is approximately two

hundred yards on the right hand side from this.

Glenside

Sainsburys

Beacon

Bingo

Homebase

To M1,

Jct 16

Sixfields



Useful Contact Details

Social Services:

Social Services

Northamptonshire County Council

One Angel Square

Angel Street

Northampton

NN1 1DE

Telephone: 0300 126 1000

Health Authority:

Nene CCG

Francis Crick House

6 Summerhouse Road

Moulton Park Industrial House

Northampton

NN3 6BF

Telephone: 01604 651100

Care Quality Commission:

Inspection Services

C Q C East Midlands

Citygate

Gallowgate

Newcastle upon Tyne. NE1 4PA

Telephone: 03000 616161 Fax: 03000 616171

Advocacy Services:

Age UK

Cliftonville Road

Northampton

NN1 5BU

Telephone: 01604 611200

A copy of our latest inspection report is available to read at the Home. Alternatively, you

can also access the report at the Care Quality Commission website: www.cqc.org.uk

http://www.csci.org.uk/



TERMS AND CONDITIONS OF RESIDENCE

at

Glenside

1. NAME OF RESIDENT: NAME (the "Resident")

NAME OF PROPRIETOR: Glenside Care Home Ltd (the "Proprietor")

2. STARTING DATE OF AGREEMENT: DATE

(Any part of a day of arrival or departure counts as a full day.)

3. TRIAL PERIOD

The Resident will initially be accommodated on a single room (Room No. ) & trial basis

of one month. If at, or before, the expiry of the trial period the Resident or the Proprietor

should decide that permanent residence would not be satisfactory, for whatever reason,

residence may be terminated with immediate effect by either party giving notice in writing

to the other and the Resident will vacate the Home. Fees will be payable from the

beginning of the trial period.

4. PERMANENCE

Every endeavour will be made to keep the Resident in the Home even if sick provided that

the doctor is satisfied that the Home can give adequate care - with the support of national

and community health services, where appropriate. However, the Proprietor reserves the

right to require the Resident to leave:

a) if the Home is unable to give or to arrange for the Resident to receive the level of

care required; or

b) if the Resident causes disharmony in the home.

5. NOTICE PERIODS

After the completion of the trial period referred to in clause 3 above, either party may

terminate the residence by giving one month’s prior notice in writing to the other.

The Proprietor may terminate the residence with immediate effect and give notice, without

penalty, if on medical advice, it is decided that the Resident is in need of a level of mental

or physical care that the Home is not capable of providing and relocation to a nursing

home, hospital or other source of specialist care on a permanent basis is necessary.

If the Resident is required to leave, for whatever reason, the Proprietor undertakes to make

every effort to find suitable alternative living arrangements before the expiry of the period

of notice. However, the Proprietor can accept no responsibility if these efforts are not

successful.



6. FEES

a) Fees are payable at the start of this agreement and in monthly instalments in

advance in return for a single room and the agreed care plan at the rate of £ per

week plus extras, such as hairdressing etc.

b) Fees are to be paid one calendar month in advance, by the 1st of each month.

c) Late payment of invoices will attract interest at the rate of +3% above Natwest

Bank base rate.

d) Payment is to be made by Banker’s Standing Order or cheque.

e) The provision of care services in this care home will be charged at the standard rate

of £405.00 per week in a shared room, £490.00 to £600.00 per week in a single

room and £700.00 per week in a large single ensuite room. As we provide person

centred care specifically tailored to your needs and reasonable requirements the fee

to be charged for your care may vary from the standard charge. You will be

advised of the precise fee after the pre-placement assessment has been made. There

may be discounts applied from time to time to the standard or other rate charged

for care to reflect, for example, bulk purchasing of our services.

f) Fees are normally reviewed annually on 1st April of each consecutive year but are

also kept under continuing review in the light of changes in the level of care

required by the Resident. The fee previously quoted at (a) above will be subject to

confirmation at the end of the trial period in accordance with the pattern of care,

which is established at that time in the light of experience.

g) In addition, the Proprietor reserves the right to change the fees payable at any time:

i) if the Resident changes his/her bedroom to one of a different standard or

category.

ii) if increases in running costs, in the Proprietor’s sole discretion, justify such

a change.

One month’s prior notice of any change in fees will be given in writing to the Resident

and/or the family (or other approved) representative.

h) Fees will continue to be payable for a period of seven days after the death of a

Resident. In cases of respite or fixed periods, fees for the whole period will be due.

7. LIABILITY FOR FEES DURING TEMPORARY ABSENCE OR WHILE ROOM

IS VACANT

Normal fees at the full current rate will be charged to the Resident.



8. RESERVATIONS

A prospective Resident may ask, in writing, for a place in the home to be reserved in

which case a deposit calculated at the room rate per month will be required, payable in

advance for the whole period agreed whether or not the accommodation is occupied by

someone else during any part of the period involved. In the event that the prospective

Resident does not take up the place, a pro rata refund may be agreed.

9. RESPONSIBILITY FOR FEES

The Resident and/or the family (or other approved) representative who signs this

document as party to the agreement accepts personal responsibility and liability for all the

terms and conditions of residence as well as the payment on demand of all fees, charges,

extras etc as may be claimed under this agreement. The Representative also accepts

responsibility for all fees and charges due if they do not take up occupation. Fees and

charges will be made at the full rate until the room is re-let. If the Resident’s affairs are to

be managed by the court of protection, his/her representative undertakes to accept

responsibility for any debts accruing to the Home before and whilst the Resident’s affairs

are being so managed. The Residents’ obligations are listed in Schedule 2 at the back of

this agreement.

10. FINANCIAL ADVICE

Residents who are unable or who prefer not to control their own financial affairs are

advised to arrange to receive independent financial advice from a specialist source

(solicitor, bank, accountant, independent financial advisor, next-of-kin etc). The

Proprietor can identify sources of appropriate and independent advice but neither they nor

staff can accept any responsibility for or interest in a Resident’s financial resources or

estate.

The Proprietor will handle a Resident’s money or pension books only where there are no

next of kin.

11. CARE SERVICES

a) The agreed fees will cover the provision of

the agreed pattern of care

support and supervision

furnished accommodation

light

heat

all meals

non-alcoholic beverages

normal washing and ironing of machine washable and tumble-dry clothing and

linen aid with personal needs during minor illness.



b) The agreed fees do not cover the purchase or provision of additional personal

goods and services as indicated below (charges are at cost unless stated):

clothing, which must be clearly name tagged (£30.00 per order to supply and sew

in)

hairdressing

alcohol

private television, radios, tape & cd players and telephones

non-prescription medicines

toilet requisites (a charge of £14.00 per month is made for sundries)

chiropody (£15.00 per visit by a qualified chiropodist) every six weeks

non emergency medical appointments (a charge of £30.00 per visit plus taxi fares,

if Glenside staff accompany)

spectacles

stationery

physiotherapy

dental care

hearing aids

incontinence materials

dry cleaning or laundry services provided by relatives/friends

newspapers

batteries

c) The agreed fees will not cover items of a luxury or personal nature, other

treatment or care requested or necessitated by a Resident’s state of health not

provided by the NHS. The Resident should normally pay for items not

covered by the agreed fees at the time of purchase. Alternatively and by prior

agreement, the Proprietor will organise the purchase and/or supply raising a

separate invoice for settlement under normal terms.

d) Discretionary additional charges will also be raised in cases where private

transport is required in the interests of the Resident, for example visits to

hospital, dentist etc.

e) Additional and/or special short-term care outside the agreed standard pattern

will also be charged separately. Any change in the level of a Resident’s care

services will take place only after discussion between the Home and the

Resident and/or the family (or other approved) representative and/or (in

appropriate cases) the Local Authority care officer.

f) Additional Proprietor ’s obligations are set out in the First Schedule.



12. USE OF AND ACCESS TO FACILITIES

All facilities of the home including bathrooms, lounges, gardens, and other communal

areas are available for unrestricted use by the Resident.

In the interests of all parties, the following considerations are requested:

Family and friends are encouraged to visit at any time. Meals will be provided

only by prior arrangement.

Electrical appliances should be introduced and used by Residents only after

inspection and approval by the Proprietor. Use of personal appliances is at the

Resident’s own risk.

All clothing must be sew-in name taped (not with marker pen) on

admission to the home or when replacement clothing has been provided.

No domestic pets or animals of any kind may be brought into the home by the

Resident or visitors without the prior written consent of the Proprietor.

Residents are encouraged to become involved in the social and recreational

facilities available in the local community and to sustain a full social life

outside the Home through friends and family. However, Residents must give

advance notification of the intention to be away from the Home particularly

for meals or overnight. (It may be necessary for any medications, which might

be required during the proposed period of absence to be prepared.)

Residents are advised to carry some form of identity in their handbag or wallet

at all times.

Within the terms of the Residents’ Charter, the Proprietor will seek to reach

agreement with each Resident regarding the storage and administration of

prescribed drugs and/or medication for personal use.

13. TENURE OF ROOMS

Although every effort will be made to accommodate and retain the Resident in the

room of his/her choosing, the Proprietor reserves the right to negotiate the transfer of

the Resident to other accommodation within the Home if necessitated by medical,

social, practical or other significant considerations including the repair, maintenance,

redecoration or refurbishment of the room or the Home. In such cases, every effort

will be made to allocate a room of similar or higher standard than that temporarily

vacated.



14. INSURANCE OF PERSONAL POSSESSIONS

Residents’ personal possessions, valuables and money are not insured by the home.

Residents are advised to arrange their own insurance for such items. Beyond

minimum statutory obligations, the Proprietor can accept no responsibility whatsoever

for a Resident’s personal effects that are lost, stolen, damaged, destroyed or mislaid

through the Resident’s own actions or lack of care. Residents must not keep large

sums of money in the Home.

15. SMOKING

To comply with smoking regulations, fire regulations and for the safety of everyone

in the Home, Residents and their families are advised there is a strict “No Smoking”

policy in the Home.

16. ALCOHOL

Residents are permitted alcohol provided that its use is not individually prohibited on

medical grounds or that drinking does not give rise to disruptive, violent or other anti-

social behaviour. This also applies to visitors.

17. VACATING OF ROOMS

When the Resident leaves the home or permanently vacates the room for whatever

reasons, all furniture and personal effects must be removed with the minimum of

delay. If possessions and effects are not removed within the time limit specified in

paragraph 5 and/or paragraph 6(h), they will be disposed of at the Resident’s or next

of kin’s expense. A room is deemed to be still occupied and the full fees may be

charged until all furniture and personal possessions are removed from the home.

18. OTHER IMPLIED CONDITIONS

The official brochure produced by the Home (containing statements about such

matters as the broad care philosophy, the general aims and objectives, location, the

range of care and other facilities available, activities, support services on site, staff,

meals etc) should be regarded as an integral part of the agreement binding upon both

parties. A copy will be provided on request. In case of any discrepancy between the

two, the terms of this document supersede any statement made in the brochure.



19. INDIVIDUAL CARE PLAN

As soon as possible after admission to the Home has been proposed (or completed in

the case of an ‘emergency’ admission), the Proprietor will enter into negotiation to

produce a mutually acceptable care plan which will define in detail the nature and

extent of the care which the Home undertakes to provide. This individual care plan,

based on an assessment of the Resident’s care needs, will be produced in consultation

with the Resident, family doctor and, in appropriate cases, the local authority care

officer(s). The Proprietor will be contractually bound to provide the range of services

identified within this care plan which will be kept under continuing review (Please see

6 a), 6 d), 11 a) and 11 e) above).

20. GRATUITIES AND GIFTS

Staff are forbidden to accept gifts from Residents or their relatives without the prior

written consent of the Proprietor except small token presents on special occasions.

Staff are not allowed to act as witnesses nor to become executors of Residents’ wills.

21. WILLS

Each Resident should make a will and make sure that their current will reflects their

wishes and desires in respect of their next of kin, any family and friends.

22. FORMAL NOTICES AND CORRESPONDENCE

All notices or correspondence relating to this agreement will be delivered to the

Resident at the home OR to the following named representative at the address

indicated: -

Name

Address

Address

Town

County

Postcode

Telephone

23. ALTERATIONS AND AMENDMENTS TO AGREEMENT

One month’s notice in writing will be given by the Proprietor of any intended change

to the terms of this agreement.



24. COMPLAINTS PROCEDURE

In the unlikely event that a Resident (or approved representative) has a complaint,

they should speak or write to the Care Manager or Director of the Home. A copy of

our complaints procedure is available to view in the Home by the main entrance or

alternatively a copy will be made available to you on request. If someone is placed

with us a copy will be included in the “Welcome File” which is provided shortly after

admission.

25. PETS

Pets may only be brought into the Home with the agreement of the proprietors. Pets

will remain the responsibility of the Resident and/or their family or representatives

and they agree to comply with the details of the Home’s Pet Policy which is available

on request.

26. BROADBAND SERVICES

Glenside Care Home Ltd provides free wifi access to the internet for its Residents.

Whilst we are happy to provide this service free of charge there may be limits put

upon us by the broadband service provider. Should the service provider make

additional charges to us for use of the service by a Resident then those charges will be

passed on to the Resident and the person looking after their affairs accepts that these

charges must be paid.

In addition, Glenside Care Home Ltd and its employees must comply with the law

and when required we will provide any information required by law to the relevant

agency. Where inappropriate or unlawful material is found to be viewed or

downloaded by the Resident then Glenside Care Home Ltd reserves the right to

suspend or withdraw the provision of this service. Also, where the Resident accessing

chargeable information or joins websites where charges may become applicable then

Glenside Care Home Ltd cannot be held responsible for those charges in any way.

The Resident and the person signing this contract must accept full responsibility for

the action of the Resident and by signing this contract confirm their acceptance in full.



I have read and accept the conditions set out in this document.

Signed on behalf of Glenside Care Home Ltd.:

............................................................................. Date ...............................................

Signed by/on behalf of the Resident:

............................................................................. Date ..................................................

Address: .................................................................…………..Post Code...........................

If signing on behalf of a Resident, please indicate your relationship:.……………..…………



SCHEDULE 1

THE PROPRIETOR ’S ADDITIONAL OBLIGATIONS

The Proprietor agrees:

1 To allow the Resident to occupy his or her room without interruption or interference

by the Proprietor, except where reasonable access is required for cleaning or

refurbishing the room or providing personal (and nursing) care to the Resident;

2 To order, take charge of and administer the Resident’s prescribed medication if, for

any reason, the Resident is unable to do so himself or herself;

3 To enlist the support of the NHS as necessary to enable the Resident to remain in the

Home, if he or she is ill, unless the Resident’s GP recommends that alternative

arrangements be made;

4 to respect the Resident’s cultural or religious beliefs and to provide reasonable

facilities for the Resident to continue to follow such beliefs;

5 to take into account the Resident’s needs and preferences in the provision of facilities

such as the quantity and nature of meals;

6 to consult the Resident before any changes are made to the Home’s services, policies

and procedures, which may affect the Resident;

7 to allow the Resident access to his or her personal records;

8 not without the Resident’s consent to divulge to any person any confidential

information about the Resident;

9 to provide the appropriate care for the Resident;

10 to comply with the regulations of the Health & Social Care Act 2008.

© Glenside Care Home Ltd

SCHEDULE 2

THE RESIDENT’S OBLIGATIONS

The Resident/Resident’s representative (as appropriate) agrees:

1 to pay the fees as and when they fall due;

2 to provide for medical requisites, hairdressing, clothing, footwear, toilet

requisites and items of a luxury or personal nature from (his)/(her) own

resources;

3 to report any faults in or repairs needed to furniture or equipment, which is the

responsibility of the Home;

4 to pay the cost of putting right any damage done to the accommodation,

furniture or equipment by the Resident or (his)/(her) visitors;

5 not to remove or change the fixtures and fittings in (his)/(her) room without

the proprietor’s permission;

6 not to cause a nuisance or annoy neighbours, staff and other Residents;

7 not to harass or offend anyone in any way which stops them feeling

comfortable in the Home because of their race, ethnic origin, religion, gender,

sexuality, age or disability;

8 not to do anything, which disrupts another person’s right to live in the Home

or which causes them physical harm;

9 not to play a radio, television, record, tape, compact disc or musical instrument

so loudly that it annoys the neighbours or other people living in the Home; and

10 not to use any prescribed or unprescribed medication without the proprietor ’s

knowledge or approval.


Statement

of

Purpose


Glenside Care Home aims to work together with Residents and

their families to provide high standards and individual care.

We believe our Residents should have freedom to express their

views and feelings and be acknowledged as an individual.

We wish to provide, as much as possible, a “home from home”

lifestyle for each Resident, enabling him or her to adapt to a

traumatic change in his or her lifestyle.

We aim to provide care, within our registration categories, for

people of both sexes over 40 years of age with dementia and

mental health issues, who can no longer care for themselves in

their own homes. We care for these individuals without

providing nursing care.

We adopt a Person Centred Care approach for each Resident at

Glenside to promote their independence and the care model

provided.

Glenside Care Home provides services at 179 – 181 Weedon

Road, Northampton, NN5 5DA. Tel: 01604 753104.

Manager: Sandra Gamble Email: [email protected]

Director: Shirley Hutchinson Email: [email protected]

Director: Trevor Hutchinson Email: [email protected]





PERSONNEL

The registered provider for Glenside Care Home is Glenside Care Home Ltd whose

registered office address is Peterbridge House, The Lakes, Northampton, NN4 7HB.

Telephone: 01604 753104.

The directors and shareholders of Glenside Care Home Ltd are Trevor and Shirley

Hutchinson. Trevor is also the Responsible Person on our registration. They have

been involved with Glenside Care Home since December 2000. Previous experience

has been involved in running care homes for the elderly near Market Harborough and

in Birmingham. Both of the directors have taken various courses to reflect the needs

of Residents and Trevor has completed a course for registered owners and managers

recommended by the Inspection Unit. He has also completed NVQ 3 in Direct

Training and Support and the Registered Managers Award. Shirley & Trevor have

completed the NVQ Level 4 Care Award and NVQ Level 4 Registered Managers’

Award.

Sandra Gamble is the manager of Glenside Care Home and is the Registered Manager

on our registration. Sandra was a Residential Social Worker at Kings Heath Care

Home until its closure in July 2002. She has many years experience in working with

the elderly and also those with dementia and already holds an NVQ Level 3. Sandra

too has taken courses to reflect Residents’ needs and has achieved the Registered

Managers Award and the NVQ 4 in Care Award.

Our shift leader care staff have been with the Home for some time. They have all

completed NVQ 3 in Care. All shift leaders have undertaken many other training

sessions to assist our Residents’ needs. Our care staff are also trained in basic first aid.

Our care staff have undertaken core training such as lifting and handling and food

hygiene. Most of our care assistants have completed NVQ level 2 in care or higher but

we provide additional training to reflect the complex needs of our Residents.

We currently operate with four care assistants on duty in the day and two waking care

assistants at night. Our manager works in addition to this staffing ratio along with our

housekeeping staff.

In addition, we have 2 cooks, 4 housekeepers and a handyman/gardener. Cooks

receive basic food handling training and nutritional and presentational skills. Our

handyman has basic health and safety training and has many years experience in the

insurance maintenance industry. Housekeepers are given in-house training during

their induction as to the needs of our residents and the Home and to maintain high

standards at all times.

The Home believes that training is necessary to ensure we can meet our residents’

changing needs. Each member of staff has a formal supervision six times a year and,

whilst all new staff go through an induction and training process, a regular training

review is held for all staff. Staff will be confirmed in their post only after completion

of a satisfactory CRB check and satisfactory check of the Protection of Children and

Vulnerable Adults and UKCC registers.


ORGANISATIONAL STRUCTURE

The Directors are responsible for monitoring the running of the Home and for looking

after the financial and legal aspects of the company and agreeing the policy of the

Home.

The Manager is responsible for the welfare of the Residents, the day-to-day running

of the Home and maintaining good care practices and records.

The Shift Leaders are responsible for the running of the shift for which they are in

charge and ensuring that the Manager’s instructions are carried out in his/her absence.

Housekeepers Cooks Care Assistants Handyman

Shift

Leaders

Manager

Directors

Admin


AIMS

1. At Glenside we are determined to safeguard the interests and welfare of

residents and staff through effective organisation and management.

2. To provide individual care and assistance based on individual needs to people,

male or female, over 40 years.

3. To provide person centred care to each individual.

4. To prevent ill health and have medical attention when required.

5. To maintain high standards of care and practice but in a homely and friendly

atmosphere.

6. To make effective use of resources.

7. To ensure that staffing levels not only meet the requirements of legislation but

cater for the care requirements of the residents.

8. To invest in the on-going training of our staff to understand and help with the

needs of our residents.

9. To encourage, promote and help improve independence and maintain dignity

and privacy.

10. To ensure that the premises meets the needs of the resident prior to their

admission.

11. To ensure that our residents are not put in vulnerable situations.

12. To comply with legislation in force at the time.


OBJECTIVES

To meet these aims, Glenside will set and achieve the following objectives: -

1. Develop marketing and financial strategy to secure the income of the home

and allow it to re-invest for the needs of the residents and staff.

2. Ensure that each resident will have on-going assessments and individual care

plans, starting with admission and ending with discharge. Admissions will be

subject to an assessment by our manager who will make a personal visit and

gather information from any source he/she may feel helpful in coming to a

conclusion of suitability for the Home. Residents will be able to spend time at

the Home prior to accepting a placement, if they wish. All placements are

made on a trial basis for both parties. We will not accept emergency

admissions

3. To identify the category of resident within our registration and over 40 years

of age and adapt and tailor the care plan accordingly to their needs and ensure

that we can offer the required care needed.

4. To offer care to people over 40 years of age, male or female, for any of or a

combination of the following, where dementia is the foremost need but not

with nursing care:

Dementia – various types including Alzheimer’s, Vascular, Lewy

Body, Fronto Temporal, Korsikoffs but not excluding others

Mental Health Issues – various disorders but considering our other

Residents needs

Physical Frailty

Mobility Difficulties – using walking aids but not in wheelchairs

Assistance with Personal Care

Aging

Promotion of Continence Care

Failing Eyesight – using spectacles for assistance but not registered

blind unless Dementia or Mental Health issues are the over-riding

condition

Failing Hearing - using hearing aids for assistance but not registered

deaf unless Dementia or Mental Health issues are the over-riding

condition

Special Dietary Requirements

5. Invest in training and gain understanding of related conditions and symptoms

to meet our aims and objectives in offering care to those unable to look after

themselves.

6. Consult with family, social services and all involved medical practitioners

during our assessment process to gain as much understanding as possible of

the individual to ensure we can care for their needs. Invite the resident and

their family to spend time in the home to discover suitability. Take account of


their physical, social and emotional activity or relationships bearing in mind,

particularly for younger adults, they may still have dependent children or

financial commitments and offer support and access to organisations who may

be able to help.

7. As residents’ requirements change consult with families and medical

practitioners for a review of residents’ needs and suitability of Glenside in

meeting those needs.

8. Be flexible in our approach to accommodate the individual’s needs as this can

further good practice for all within our setting but, where possible, to maintain

as normal a lifestyle as possible.

9. Enhance further developments to meet the health care and psychological needs

of residents within a range of disabilities. Liaise with the bodies and specialist

care professionals to provide assistance and gain understanding for any

specific needs. For example, where the issues may be as result of Down’s

Syndrome or Huntingdon’s Disease.

10. Ensure close communication between all services and agencies and not

allowing the individual to “get lost” in the system.

11. Regular evaluations of the service will take place. The directors already

complete quarterly self assessments and take views of the users, their families

and staff.

12. Regular updates of residents care plans are completed with staff, residents and

their families and medical practitioners whilst accounting for their

independence, dignity and privacy. Annual reviews will also be held.

13. Account for the complexity of supporting people with a range of needs and try

to be user-led.

14. Develop staff policies to produce the highest levels of care and to have a

continual training programme for all staff.

15. Ensure that appropriate arrangements are in place for the liaison of

professional health care advisors.

16. To ensure that Residents are not left in vulnerable positions with others with

access to the Home through vigilance, police checks and supervision.

17. Assess the suitability of the premises for all residents prior to their admission

and for their on-going requirements, whilst retaining a homely and friendly

atmosphere.

18. To meet, on an informal basis, with residents’ families regularly and discuss

any change in needs or condition. Listen to their comments and concerns and

involve medical practitioners (including specialists) or social services where

necessary.


19. Discuss with residents and their families ways in which we can maximise their

independence and dignity. For example, through self-care, self-medication,

spiritual needs, entertainment programmes and food choices.

20. To encourage the resident to maintain and improve upon their current levels of

functioning through communication and understanding of the present and

recalling events from the past of importance to them.

21. To provide as much as possible a “home from home” atmosphere and allow

the resident to enjoy quality of life in a friendly atmosphere. We provide

single or shared accommodation furnished and decorated to a high standard

but encourage the resident to bring items of furniture, ornaments etc to make

their accommodation individual to them.

22. We encourage family to be involved with us in the care of the resident and

provide an OPEN VISITING policy within the home. If necessary, residents

are able to use the Home’s phone for private calls. This can be used in the

privacy of their room or in the office.

23. We encourage our residents to mix with and enjoy the company of others but

also understand the need for privacy. Whilst activities are provided at the

Home by our staff or external entertainers, we encourage our residents to

continue their own hobbies and leisure interests and will do what we can to

assist. We also understand that some Residents will wish to attend religious

ceremonies depending on their faith and we will assist those residents in

making arrangements to attend them with their families. For those who do not

have families to assist them, we will endeavour to help them attend with staff

support and by using specialist transport services, where necessary, whilst

being mindful of costs the Resident will incur. The local Vicar holds a

monthly service at the Home for all denominations but where requested we

will do our utmost to have the relevant religious official visit the Home for

individuals.


THE HOME

Glenside Care Home is a large residence set in its own grounds with gardens to the

rear.

There are two large lounges at the front on the ground floor. There is also one large

dining room on the ground floor. A passenger lift operates between the two floors. A

stair lift is also available. There are numerous bathroom, toilets and shower facilities

on each floor, all with support aids.

There are 25 bedrooms in Glenside Care Home, 4 have ensuite toilet facilities and one

is for shared accommodation. All single rooms are greater than 10 square metres in

size and all double rooms are greater than 16 square metres in size. These are

requirements of the Care Standards Act 2000 and Health & Social Care Act 2008.

The Care Standards Act 2000, for all new registered Homes, calls for 80:20 ratio of

single rooms to shared rooms and 4.1 square metres of lounge and dining space per

Resident. Glenside Care Home currently has 80:20 ratio of single to shared

rooms and the lounge/dining space is in excess of the requirement.

LIAISON WITH RESIDENTS

We realise that moving to a care home will be a major change to their lifestyle and,

even though, we have to care for many different personalities and characters we strive

to understand each individual’s preferences.

We trust that our Residents will feel open to discuss any issues, no matter how trivial

they may seem at the time, with the manager or staff.

In addition, the manager and staff will regularly chat with Residents and their families

to try and ensure that issues are brought to our attention and resolved.

The Directors visit the Home on a regular basis and if any Resident, or member of

their family, wishes to meet with the Director during the visit, then an appointment

can be made via the manager. You may also contact the Directors by writing to the

Home address.

Where possible, Residents are encouraged to follow their own hobbies and interests.

Our staff organise group activities within the Home from music and dancing to film


afternoons and also individual activities such as a walk to the shops or drawing and

painting. We like to obtain a life history for our Residents. We do this by talking to

the Resident and to their families and completing questionnaires. Activities are

undertaken away from the Home to allow our Residents to mix and socialise in the

community.

Whilst Residents are encouraged to maintain their own lifestyle and mix with the

others in the Home, we understand their need for dignity and privacy. Where possible,

Residents (or their next of kin) are consulted over the compilation of their care plan.

Discussions take place over

such matters as self-administration of medication, what times they would like to go to

bed and get up at and whether or not they would like to be checked on through the

night. Residents are helped to handle their own affairs with access to family members

or independent advocates being sought where necessary. All rooms have door locks

and an assessment is made of each Resident’s capabilities prior to providing keys.

Whilst the overall needs and views of the Residents have to be taken into account to

maintain a smooth operation within the Home, the Directors and the Manager like to

seek views from individual Residents and their families. Views will be taken into

account when formulating the policies and procedures of the Home. We also send out

a Satisfaction Questionnaire which we encourage families to complete, anonymously

if they wish.

Admission Policy

The Manager will deal with all referrals for assessment. Potential residents and their

families are asked to provide as much information as possible during the admission

process to aid the manager make a judgement as to the suitability of the Home for the

resident. We also consult with medical professionals where applicable. We do not

accept emergency admissions.

Admission to the home is subject to assessment and, where necessary, requires the

approval of Care Managers.

For residential, respite or day care, normally referrals from various sources are

channelled through the Care Managers, except for private individuals.

A director will deal with all aspects of fees and associated costs for residents

admitted. The director will try to help and give information on financial matters and,

where necessary, help the Resident or their family access the support needed.

Residents will be admitted for an initial trial period of one month, which will then be

reviewed with the resident, their family and care managers and health advisers, if

applicable.


It will be necessary for the manager to ensure that, during the pre-admission

assessment, that the Home can meet the needs of the resident within our Aims and

Objectives and our registration.

Prior to admission, each resident or his or her family will be given a copy of:

1. Our Statement of Purpose.

2. Our Admission Policy.

3. The Home’s Brochure.

4. The Terms and Conditions of Residence, which details fees and charges.

5. The Home’s Complaint’s Procedure.

6. Any other information, which may be relevant to that individual resident.

The manager will ensure that residents and their families are kept fully informed

during the admission process.

COMPLAINTS PROCEDURE

Whilst all of the staff at Glenside will endeavour to provide the highest standard of

service which is reasonably possible, we understand from time to time there may be

complaints in relation to any aspect of the home. Any complaints, no matter how

small, will be treated seriously. You may speak with any member of staff about a

query and they will try to help. If they cannot help, then the staff member will pass on

your comments to the manager and/or you may speak with the manager yourself.

We would hope to deal with any query or complaint on an informal basis but if you

feel the issue needs to be dealt with formally then please follow the procedure below:

1. In the first instance, where a formal approach with regards to a complaint is

concerned, the manager of the home can be approached, either in person, or in

writing. All complaints will be dealt with in 28 days from receipt of the

complaint.

2. Where the above approach results in unsatisfactory action or directly involves

the manager, the directors can be contacted by writing to the Home address:

Glenside Care Home

179 – 181 Weedon Road,

Northampton

NN5 5DA

Once your complaint has been fully dealt with by Glenside, if you are not satisfied

with the outcome you can refer your complaint to the Local Government

Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free,


independent service. The LGO Advice Team can be contacted for information and

advice, or to register your complaint at:

Local Government Ombudsman

PO Box 4771

Coventry

CV4 0EH

T: 0300 061 0614

E: [email protected] W: www.lgo.org.uk

The LGO will not usually investigate a complaint until the provider has had an

opportunity to respond and resolve matters. Our service is registered with and

regulated by the Care Quality Commission (CQC). The CQC cannot get involved in

individual complaints about providers, but is happy to receive information about

our services at any time.

You can contact the CQC at:

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne NE1 4PA

T: 03000 616161

E: [email protected] W: www.cqc.org.uk/contactus.cfm

Where the resident is receiving care under a third party contract such as issued by

Social Services or the NHS, then the written complaint will also be copied by us to

the relevant offices below. The individual complainant can also contact these offices

if they wish:

Commissioning & Contracts

Northamptonshire County Council

One Angel Square

Angel Street

Northampton

NN1 1ED

NHS Northamptonshire

Francis Crick House

6 Summerhouse Road,

Moulton Park Industrial Estate,

NN3 6BF

Privately funded residents can also take advice from Age UK, CROP (Citizens Rights

for Older People) or the local Citizens Advice Bureau or any other relevant agency.


http://www.lgo.org.uk/


http://www.cqc.org.uk/contactus.cfm


EMERGENCY PROCEDURES IN THE EVENT OF FIRE

The safety of our Residents is paramount. It is, therefore, important that all Residents

help us to minimise the risk of fire. Naked flames must not be used and flammable

items must not be stored in your room. Residents’ personal electrical items must

undergo portable appliance testing when entering the Home or being brought in a later

date. Residents’ own furniture must meet the Furniture and Furnishings 1988 (Fire

Safety) Regulations. Doors to rooms must not be wedged open. Residents will be

shown the emergency exits on admission to the Home and regular fire alarm tests are

conducted.

1. STAY CALM

How you react in the first few minutes of the incident will determine the

outcome of the fire. On finding a fire, set off the alarm from any break

glass point or tell a

member of staff to raise the alarm. Do not attempt to fight the fire yourself

and ensure that you and any other Residents near you move away from the

fire.

2. SAFETY

As soon as the alarm has been sounded, all fire doors held open on

magnetic clips will automatically shut. On hearing the alarm wait for a

member of staff to give you assistance. As you make your way out of the

building please ensure that all doors are closed behind you. This will add

to your safety as you move through the building.

3. INSTRUCTIONS

It is important that you follow the instructions of staff members. They will

have already called the Fire Department and staff will direct you to follow

a particular route from the building or may ask you to move to a different

location within the building, which may be safer for you.

Please ensure that you:

Do not attempt to fight the fire yourself.

Move away from danger and do not stop to collect any belongings.

Do not use the lifts.

Do not re-enter the building.


Follow the instructions of staff or Fire Department Officers.

Privacy & Dignity. Glenside Care Home believes that all our residents should be treated with the utmost

Dignity and have their Privacy respected at all times and without question. Therefore

the following guidelines explain how we will achieve this aim.

All residents should expect:

Privacy.

1. To be offered appropriate accommodation, furnished, decorated and equipped

to a high standard, which they may use and enjoy as and when they wish, with

the provision of locks to all rooms and keys as requested.

2. To be allowed to bring to their room, furniture and possessions of their own, if

they desire, to make the room feel more like “theirs”.

3. To be able to entertain guests in their room in private as they wish.

4. To have confidentiality in all matters, for their permission to be sought should

it become necessary to make confidential information available to others

(except that information necessary for staff to provide appropriate care). All

personal mail given to the individual un-opened.

Dignity.

1. To be treated with dignity in the way staff deals with dressings, bathing,

feeding, incontinence and all other needs, all personal care performed behind

closed doors, and if necessary screens are to be used.

2. To be addressed in a manner of their choosing, e.g. Mr/Mrs/Miss or by first or

nickname.

3. To be respected as individuals, their views and the way in which they are

accustomed to conducting their lives, and to be recognized and valued

regardless of circumstances, preserve uniqueness.

4. To be consulted on matters that impinge on their life in the home and to have

their wishes respected, in personal choices and preferences.

5. To be entitled to have their cultural, religious practices and beliefs observed

and respected at all times.


Procedures.

1. Staff will always treat residents with sensitivity, respect and thoughtfulness.

2. Staff will always knock before entering a room.

3. Staff will always address a resident the way they wish to be addressed.

4. Staff will always treat residents as individuals and promote independence.

5. Staff will allow residents to do things for themselves whenever appropriate.

6. Staff will always treat residents in a dignified and sensitive manner when

performing intimate care tasks.

7. Staff will never gossip about other residents.

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