prr_ddw presentation training 12.04.11.ppt

7/26/2019 PRR_DDW Presentation Training 12.04.11.ppt

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Global Purchasing and Supply Chain

PR!R reasoning

" PR!R#s may be issued to address the $ollo%ing&' Supplier-responsible part or material noncon$ormance through

the li$e o$ the part or material' Supplier-responsible pacaging noncon$ormance (ie labeling

issues)

' *ssues and concerns %ith the shipping o$ production parts ormaterial to the customer

' *ssues and concerns related to the +uality o$ ser,ice asdescribed in the ser,ice contract

' Supplier responsible %arranty $or special cause concerns

' Supplier responsible engineering design issues

' Procedural or process noncon$ormity

' Suppliers placed on e% .usiness /old

' Program Management


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0

PR!R /o% to %rite

The Problem Reporting and Resolution (PR/R) module providesa tool for GM, and the Joint Ventures, to manage issues wherethe supplier failed to meet epe!tations" The tool allows GM totra!# ea!h issue to a satisfa!tor$ !losure" %ata !olle!ted in thepro!ess is summari&ed to assess supplier performan!e andgenerate metri!s"

G'T PR/RG'T PR/R

https//gmsuppl$power"!ovisint"!om/web/portal/do!ument*librar$+ppid-.0pplife!$!le-0ppstate-maimi&ed0ppmode-view0.

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9in# to GP*:


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PR!R 3ypes

PR/R T$pes


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PR!R 3ypes

1 Supplier *nitiated PR!Rsa) Rami4cations o$ Supplier *nitiated PR!Rs

Customer Satis$action0 ngineering2 *ndirect5 Pacaging6 Quality7 Shipping8 e% .usiness /old9 Program Management


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PR!R 3ypes

1. Supplier-Initiated PR/R

The issuing lo!ation ma$ !ategori&e a PR/R as ;upplier*3nitiated< if the supplier

notified the !ustomer of a possible non!onforman!e prior to !ustomers identif$ing the

problem on their own"

3f the parts or materials have =>T entered or affe!ted the !ustomer?s produ!tion

pro!ess, and have not impa!ted the wor#station, no PR/R is re@uired"

3f the suspe!t material has entered the !ustomer?s normal material flow to theprodu!tion operator, the PR/R should be !lassified as ;upplier 3nitiatednl$ the a!tual @uantit$ of non!onforming parts identified on a Bupplier 3nitiatedB

'ualit$ t$pe PR/R shall be !ounted as dis!repant @uantities in the PPM !al!ulation for

the supplier and part number"


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7

:ist and ;e4nitions

2. Customer Satisfaction

C Austomer atisfa!tion PR/R should be issued when the !ustomer has verified thatan$ other non!onformit$, e!luding pri!ing or other !ommer!ial issues, was the result

of a supplier?s a!tion or ina!tion"

NOTE C Austomer atisfa!tion PR/R !an be issued to a suppl$ing lo!ation with orwithout referen!e to a part number" Dse =P= as the part number"

=on*!onforman!es that !an result in a Austomer atisfa!tion PR/R in!lude,

but are not limited to failures regarding

E Aommuni!ation re@uirements for data or informationE 9a!# of responsiveness, timeliness, or deadline issues (e"g" CP'P Program

Management)E Pro!edural re@uirementsE 2ailure to honor promised !orre!tive a!tion


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8

PR!R 3ypes

!. Pac"a#in#

C Pa!#aging PR/R should be issued when the !ustomer has verified that the supplier !aused apa!#aging non!onforman!e that $OES NOTresult in part damage or affe!t he salabilit$ of thepart" Pa!#aging non*!onforman!es that do !ause part damage or affe!t the stabilit$ of the part

will be issued as a 'ualit$ PR/R

%. En#ineerin#

Fngineering PR/R?s ma$ be issued to design responsible suppliers to do!ument design related!on!erns"

4. Indirect

Cn 3ndire!t PR/R ma$ be issued to do!ument a supplier responsible problem !aused b$ a

non*produ!tion supplier (tooling, e@uipment repair parts, !apital e@uipment, et!") at the!ustomer plant" This would in!lude s!heduled wor# a!tivities that !annot be !ompleted due to

the supplier?s failure to meet prior deliver$ !ommitments"


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9

PR!R 3ypes

&. 'ualit(

C 'ualit$ PR/R should be issued when the !ustomer has verified that anon*!onforman!e was !aused b$ the supplier" =on*!onforman!es that ma$ result in

a 'ualit$ PR/R in!lude, but are not limited to, dis!repan!ies or problems with

E Cppearan!eE %imensions

E eldsE 2inish, i"e" burrs or flashE AontaminationE AoatingE Part or Aontainer labeling issues affe!ting the part identifi!ationE 9aborator$ and metallurg$ spe!ifi!ations

E Ma!hiningE 2un!tionsE Parts not pa!#aged to spe!ifi!ation for servi!eE Parts damaged as a result


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1P Submission ;atesCustomer Satis$action 3imeliness!;eadline *ssues =ailure to Meet Run at Rate ;atesCustomer Satis$action 3imeliness!;eadline *ssues =ailure to Pro,ide Re+uired >PQP ;ata byRe+uired ;ates


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3ssuing a PR/R

3ssuing a PR/R


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10

3ssuing a PR/R

PR/R Issuance

PR/R?s should onl$ be issued in the GM Global 'ualit$ Tra!#ing $stem (G'T) b$ anauthori&ed !ustomer representative" T$pi!all$, PR/R?s are issued b$ the appli!able

!ustomer plant representative immediatel$ after verifi!ation that the supplier is

responsible for the issue" Refer to the G'T Dser?s Guide PR/R Module for further

s$stem guidan!e"

The language used in tet fields of 0aor $isruption PR/Rs must e ,ritten inEn#lis*" The preferred language on all PR/R?s is Fnglish"

The 3ine accumulation PR/R should be entered in the s$stem onl$ after t*e fullimpact and the monthl$ @uantit$ is available to the issuer" hen it is appropriate forthe plant, the PR/R ma$ be issued with the first o!!urren!e of the dis!repant part"

Re#ular adustments of t*e 4olume ,ill t*en e made durin# t*e mont*" 2orawareness purposes, the issuer should indi!ate the possibilit$ of adKustments when

issuing the PR/R"


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12

3ssuing a PR/R

Prolem Identification

The issuing lo!ation shall define, in suffi!ient detail, the problem being en!ountered"

The following information should be gathered prior to issuing the PR/R

E %uns numberE Part number, or ;=P= ; if not appli!able

E Magnitude of the problem, i"e" MaKor %isruptionE Reason for !lassif$ing the issue as a MaKor %isruption (added to the problem

des!ription)E hether or not the supplier notified the !ustomer of a possible non!onforman!e

prior to re!eipt of the material at the !ustomer lo!ationE T$pe of PR/R L internal or eternal

E C!!urate @uantities of the problem parts / materialsE 9o!ation of where the problem was found (GAC, %epartment, et!")E hether or not the problem affe!ted the %ire!t Run Rate


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3ssuing a PR/R

5erification of Responsiilit(

The issuing lo!ation s*all 4erif( that the nonconformance is the suppliersresponsiilit( prior to issuin# a PR/R to the supplier, and should issue the PR/Rto the supplier?s manufa!turing %uns on !ontra!t"

The issuing lo!ation should utili&e appropriate epertise and resour!es (i"e" lab tests

or dimensional !he!#s) that are ne!essar$ to verif$ the non!onforman!e" Prior to

issuing the PR/R, if possible, the issuing lo!ation should !onta!t the supplier b$

telephone, notif$ the supplier of the problem, and dis!uss immediate a!tions if

epedited !ontainment is ne!essar$"

henever possible, the supplier is re@uired to parti!ipate in identif$ing and verif$ing

the non*!onforman!es" If rele4ant e4idence to support prolem sol4in#6 suc*as t*e part6 p*oto#rap* of t*e issue6 s"etc*6 or mar"ed dra,in# is nota4ailale6 t*en t*e PR/R s*ould e deleted ,it*in ) da(s from t*e PR/R issuedate ( t*e initiatin# location


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3ssuing a PR/R

'uantit( Nonconformin#

3he issuing location shall determine the total actual discrepant +uantity $rom the+uantity checed =or e?ample@ parts or material may be $ound to benoncon$orming based on&> ,isual or ob,ious inability by the operator to utiliAe the parts as intended*denti4cation as B$ailed in lab test or recei,ing inspection procedureSorted suspect material

Quantity noncon$orming shall not include&Steel coils!blans that ha,e not yet entered the process pathMaterial that is sorted by the plant!supplier $rom the suspect lot@ is $ound to becon$orming@ and is returned to the issuing location $or use

3he B>ctual Quantity oncon$orming amount %ill be reported

Quantity oncon$orming $ound during sort E Quantity oncon$orming


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3ssuing a PR/R

'uantities for 3ael Issues or ul" 0aterials for Product Recei4ed at0anufacturin# 3ocations

3ssues on parts shipped in bul# (fasteners, labels, !lips, small stampings, et!") or mislabelingproblems will be !ounted using the following es!alation pro!ess as long as the issue did not result

in a maKor disruption"

2or the first offense, from the same supplier %uns, in the last months, the issuer will !ount onl$one @uantit$ dis!repant against the supplier ('uantit$ non!onforming and estimated @uantit$

nonconformin# 7 1) The supplier ma$ also be pla!ed in Aontrolled hipping"2or t*e second offense, from the same supplier %uns lo!ation, in the last months, the issuer will!ount onl$ one @uantit$ dis!repant against the supplier ('uantit$ non!onforming and estimated

@uantit$ nonconformin# 7 1) The supplier ma$ also be pla!ed in Aontrolled hipping

2or the t*ird offense, from the same supplier %uns, in the last months, the issuer will count all

partsagainst the supplier" The supplier ma$ also be pla!ed in Aontrolled hipping"

8Ser4ice Parts 9are*ousin# ,ill count 1::; of t*e mislaeled parts asnonconformin# ,isual or ob,ious inability by the operator to utiliAe the parts as intended*denti4cation as B$ailed in lab test or recei,ing inspection procedureSorted suspect material

Quantity noncon$orming shall not include&Steel coils!blans that ha,e not yet entered the process pathMaterial that is sorted by the plant!supplier $rom the suspect lot@ is $ound to becon$orming@ and is returned to the issuing location $or use

3he B>ctual Quantity oncon$orming amount %ill be reported

Quantity oncon$orming $ound during sort E Quantity oncon$orming

A /


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Areate PR/R

E>ample of Initial Calculation for 'uantit( Non-Conformin#

3he actual noncon$orming +uantity is determined by an actual sort

o$ suspect material to determine the +uantity de$ecti,e=or e?ample& > container o$ material is $ound to ha,e a discrepantpart > sort o$ the remaining parts in the container re,eals a total o$2 non-con$orming parts out o$ a total o$ 7< inspected 3%oadditional containers (1ctual Quantity oncon$orming& 2

A t PR/R


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Areate PR/R

nter in Q3I Suspect (Q3I in house)@ Q3I Checed@ and Q3I C then sub

A t PR/R


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Areate PR/R

Sa,e PR!R again


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A t R


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Aost Re!over$

Aost Re!over$

A t R


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Aost Re!over$

>!!asionall$, the error from the supplier drives additional !ost for the plant"

The !ost for the defe!tive produ!t should be re!overed b$ returning orrepla!ing the produ!t through the MG> appli!ation" >ther !osts, su!h as

rewor#, repair, sorting, or downtime would be re!overed through the Aost

Re!over$ pro!ess"

Areate a Aost Re!over$ b$ following the pro!ess below

ith the desired PR/R open, sele!t the OAost Re!over$ 9ine 3tem? lin#

Aomplete the Aost Re!over$ form ele!t the Oave? button

Aost re!overies !an onl$ be added for those 9o!ations that have a Part 9ine

3tem"

The preferred !urren!$, downtime !ost, and minimum re!over$ !osts are

now established as default values, b$ lo!ation"

A t R


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Aost Re!over$

Cost 3imits and Restrictions8applies to re#ions usin# B'TS to document cost reco4er(bo,e is an e?ample o$ the email that is sent to the supplier

Maintain PR/R


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Maintain PR/R

Maintaining a PR/R

Maintain PR/R


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Maintain PR/R

Cfter a PR/R has been issued, data ma$ need to be added or updated" The OPR/R

%etail? !reen, under Maintain PR/R allows the user to modif$ data from the values

initiall$ input during the PR/R Areate" The user !an a!!ess this s!reen via one of twomethods"

This is the preferred method

Perform a PR/R 3n@uir$ sear!hing the PR/R number or %uns number

Ali!# on the PR/R =umber lin#

2rom this s!reen, the user !an !hange the %uns =umber, modif$ attributes, and Cdda Part 9ine 3tem

Common reasons for maintenance

E Dpdate =on Aonforming Material !ount

E Cddition of photos to help eplain an issue

E Cnother plant adding their part line item information

E Reviewing the upplier Response


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upplier Response 3nitial Response


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upplier Response L 3nitial Response

Cfter the PR/R is written the supplier has dead lines that the$ are responsible for

7) The first 2 *oursis 3nitial Response, the supplier must define their!ontainment"

.) Problem 3dentifi!ation must be filled out within 1! usiness da(s" 3t willeplain their Root Aause investigation, and should have a PPR or other form

of investigation do!umentation"

) 3mplementation is also due within 1! usiness da(s" This is where thesupplier will eplain their permanent !orre!tive a!tion, and how the$ will

evaluate and institutionali&e the !orre!tive a!tion"



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PR/R 2ile Ctta!hment


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5pen? and input tet into the 2ile %es!ription tet bo

ele!t the OCtta!h? button

2ile si&e is limited to a !ompressed file si&e of 7 Mb per file

Ctta!h up to 7 files per PR/R

Ctta!h an$ file t$pe e!ept for ee!utables" Fe!utables in!lude the following

etensions "ee, "bat, "htm", "dll

Dsing Power Point $ou !an redu!e the file si&e of $our pi!tures and in!lude all

pi!tures in one file"



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GM Cpproval


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GM Cpproval

PR/R Cpproval and Alosure

GM Cpproval


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GM Cpproval

The final step in !losing a PR/R is the Austomer Cpproval or ReKe!tion"

>n!e the supplier answers the final stage of a PR/R, and the status moves to

>pen 3mplemented, the !ustomer is allowed to OAlose? the PR/R" The

Austomer evaluates the @ualit$ and effe!tiveness of the upplier?s response"

Hased on the Austomers opinion, the PR/R should be either Cpproved orReKe!ted" This is done b$ following the pro!ess noted below

E ith the desired PR/R opened, sele!t the OGM Cpproval? lin#

E ele!t the radio button for either OCpproved? or OReKe!ted?E ele!t the Oave? button

hen OReKe!t? is sele!ted, a reason must be entered"

3f the Austomer OReKe!ts? the PR/R, the disposition !an onl$ be !hangedafter the upplier modifies the upplier Response"

hen the Austomer OCpproves? the PR/R, it is OAlosed? and !an no longer

be modified"


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GM Cpproval


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GM Cpproval

Re@uired %o!uments for PR/R Alosure

7) PPR or another form of a : phase to ensure the supplier investigated how the

issue o!!urred

.) %% to report wh$ the supplier did not Prote!t, Prevent and Predi!t the failure

) Read C!ross if the part is built at multiple assembl$ plants or supplier lines

4) Pi!tures and des!riptions of !ertifi!ation mar#ings

PR/R ear!h


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PR/R ear!h

PR/R ear!h

PR/R ear!h


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PR/R ear!h

C PR/R sear!h !an be ee!uted using various !riteria" The most !ommon !riteria used

are the PR/R =umber, Part =umber, %D= number, 9o!ation =ame and Plant Aonta!t

Aode" The more information that is provided, the narrower $our sear!h results"

PR/R Cppeal Pro!ess


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6ction

ProtectCorrecti,e >ction

p

;rill ;eep >nalysis


73/94

;rill ;eep >nalysis

" Khat is the intent o$ the ;rill ;eep analysis" Khy did the planning process not predict the

de$ect

" Khy did the manu$acturing process not pre,entthede$ect

" Khy did the +uality process not protectGM $rom thede$ect

;rill ;eep >nalysis


74/94

;rill ;eep >nalysis

" Hey Points&" ;rill ;eep >nalysis is not used to understand what

$ailed but rather why the system $ailed

"3here$ore@ the technical root cause (ie@ the Red in supplier#s process) should be no%n be$ore the;rill ;eep Korsheet is completed

;rill ;eep Korsheet


75/94

;rill ;eep Korsheet

" GM =orm 197-82%ate ./.4 /4

3ssue title

Austomer !on!ern

%efe!t on part

: h$s Aorre!tive C!tion >wner %ue %ate

P7RP= number was not determined

properl$ in P2MFC"

P.>!!urren!e and dete!tion ratings

were not determined properl$"

P

P4

P:

P*RA3nade@uate #nowledge of 2MFC

methodolog$"

2MFC training plan to be developed

and monthl$ 2MFC la$ered audit

review to be implemented"

J" mith /7:/4

M7 A$linder did not travel to full insertion"

M.

Positive stops were not adKusted

!orre!tl$ for the new, low permeation

famil$ insert"

M

Aontrol Plan was not updated to

indi!ate re!alibration for new famil$

insert"

M4Manufa!turing was not aware of a

new famil$ insert"

M:

Poor !ommuni!ation between

Produ!t %evelopment 0

Manufa!turing on design !hange"

M*RAupplier QN 9aun!h Planning

$stem was not followed"

Re*train emplo$ees and implement a

la$ered audit of planning pro!ess"J" mith /7/4

'7=o dete!tion error*proofing for Bend

!ap full$ seatedB"

'.

'

'4

':

'*RA

2alse sense of se!urit$ in error

proofing prevention of positive stops

in tooling"

Re*evaluate prevention error*proofing

pro!ess and implement dete!tion

error*proofing pro!ess"

J" mith /7:/4

S7Fngineering !hange management

ee!ution"

%evelop regular !hange !ontrol

meetings with entire team"J" mith /7/4

S. PPCP / PTR ee!ution"%evelop upplier Ahange Re@uest

audit pro!ess"J" mith /7/4

S3nsuffi!ient error*proofing

in!orporated into valve assembl$"




J" mith /7/4

S43nade@uate #nowledge of 2MFC

methodolog$"




J" mith /7:/4

S:

h$ did the manufa!turing pro!ess

not prevent the defe!t+

h$ did the @ualit$ pro!ess not

prote!t GM from the defe!t+

hat are the #e$ findings based on

this @ualit$ issue and the above :

h$ anal$sis+

$rill $eep 9or"s*eet

Produ!t QN 2uel Tan# Rollover Valve Cssembl$

Fnd !ap not full$ seated into window on valve"

h$ did the planning pro!ess not

predi!t the defe!t+

9oose parts found in Produ!t QN fuel tan#s" PRR 77..*565656"

Predict

Planning process -in$ormational content

in =M5>s and CPs

Predict


in =M5>s and CPs

Pre,entManu$acturing process -standardiAed %or( and

error proo4ng


error proo4ng

ProtectQuality process -

detectionNresponsi,eness


detectionNresponsi,eness

;rill ;eep Korsheet


76/94

%ate ./.4/4

3ssue title

Austomer !on!ern

%efe!t on part





;rill ;eep Korsheet

;escribe the problem the customere?periencedO ie@ ,ie%point o$ GM operator atthe >ssembly Plant

*nclude PRR@ PR3S@ 2hr C;P asapplicable

?amples& Fperator could not install Fsensor on e?haust systemO Fperator $oundloose parts in Product I $uel tans@ etc

>dust ro% height as necessary

nter dateas&

MM!;;!II

*nsert title o$ +ualityconcern - be short anddescripti,e

;rill ;eep Korsheet


77/94

;rill ;eep Korsheet

;escribe the noncon$ormance on the part

?ample& nd cap not $ully seated into%indo% on ,al,eO F sensor bung missing on

e?haust systemO o %eld on terminals in relayOCold %eld on brae pedal bracet@ etc


%ate ./.4/4

3ssue title

Austomer !on!ern

%efe!t on part





;rill ;eep Korsheet


78/94



M.



famil$ insert"

M



insert"


new famil$ insert"

M: Poor !ommuni!ation betweenProdu!t %evelopment 0









error proo4ng


error proo4ng

;rill ;eep KorsheetFnly add a correcti,e action ne?t to each Khy i$ applicable Heep inmind that the last Khy needs a correcti,e action %ith an o%ner and a

completion date>lso@ there can be more than one correcti,e action $or a root cause andthe correcti,e action should include some $orm o$ ,eri4cation orChec


;rill ;eep Korsheet


79/94

;rill ;eep Korsheet

*nsert o%ner $orimplementingeach correcti,eaction

*nsert due date $or

implementingeach correcti,eaction

=ormat MM!;;!II: h$s Aorre!tive C!tion >wner %ue %ate


M.



famil$ insert"

M



insert"


new famil$ insert"

M: Poor !ommuni!ation betweenProdu!t %evelopment 0









error proo4ng


error proo4ng

;rill ;eep Korsheet


80/94



M.



famil$ insert"

M



insert"


new famil$ insert"

M:Poor !ommuni!ation betweenProdu!t %evelopment 0









error proo4ng


error proo4ng

;rill ;eep Korsheet

Khy

Khy

Khy

Khy

Khy

nter each %hy belo% *nserta ro% $or each additional %hyi$ applicable

>s a sense chec@ read theKhys bac%ards to maesure that the analysis maeBsense

>dust ro% height asnecessary

Per$orm the 5 Khy to the right 3he 4rst +uestion toas and ans%er to begin the Pre,ent 5 Khy is the$ollo%ing&

Khy did the manu$acturing process not pre,ent thede$ect

?ample&

Khy did the manu$acturing process not pre,ent theend cap not $ully seated into %indo% on the ,al,eKhy

;rill ;eep Korsheet


81/94



M.



famil$ insert"

M



insert"


new famil$ insert"

M:Poor !ommuni!ation betweenProdu!t %evelopment 0









error proo4ng


error proo4ng

;rill ;eep Korsheetnter each %hy belo% *nserta ro% $or each additional %hyi$ applicable

>s a sense chec@ read theKhys bac%ards to maesure that the analysis maeBsense

>dust ro% height asnecessary

3here$ore 3here$ore 3here$ore

3here$ore 3here$ore

Per$orm the 5 Khy to the right 3he 4rst +uestion toas and ans%er to begin the Pre,ent 5 Khy is the$ollo%ing&

Khy did the manu$acturing process not pre,ent thede$ect

?ample&

Khy did the manu$acturing process not pre,ent theend cap not $ully seated into %indo% on the ,al,e

;rill ;eep Korsheet


82/94



M. Positive stops were not adKusted!orre!tl$ for the new, low permeation

famil$ insert"

M



insert"


new famil$ insert"

M:

Poor !ommuni!ation between

Produ!t %evelopment 0









error proo4ng


error proo4ng

;rill ;eep Korsheet

>lso@ eep in mind that the technical rootcause (ie@ Red in supplier#s process)should be captured in the Pre,ent 5 Khyas sho%n belo%

3he last %hy is theunderlying Root CausePlease add a correcti,eaction@ o%ner@ and date to

the right

;oes not ha,e tobe 5 Khys - asas many Khysas necessary

;rill ;eep Korsheet


83/94


P7 RP= number was not determinedproperl$ in P2MFC"

P.>!!urren!e and dete!tion ratings

were not determined properl$"

P

P4

P:

P*RA3nade@uate #nowledge of 2MFC

methodolog$"




J" mith /7:/4

h$ did the planning pro!ess not

predi!t the defe!t+

Predict


in =M5>s and CPs

Predict


in =M5>s and CPs

;rill ;eep Korsheet

Khy

Khy

Similar +uestion can be ased $or the Predictportion&

Khy did the planning process not predict the de$ect

?ample&

Khy did the planning process not predict the end capnot $ully seated into %indo% on the ,al,e

Khy

3here$ore 3here$ore

;rill ;eep Korsheet


84/94

'7 =o dete!tion error*proofing for Bend!ap full$ seatedB"

'.

'

'4

':

'*RA

2alse sense of se!urit$ in error

proofing prevention of positive stops

in tooling"




J" mith /7:/4

h$ did the @ualit$ pro!ess not

prote!t GM from the defe!t+


detection N

responsi,eness


detection N

responsi,eness

eep o s ee

Khy

Similar +uestion can be ased $or the Protectportion&

Khy did the +uality process not protect GM $rom the

de$ect

?ample&

Khy did the +uality process not protect GM $rom the endcap not $ully seated into %indo% on the ,al,e

Khy

3here$ore


85/94


86/94


87/94

Read >cross 3raining


88/94

Read >cross Kor *nstructions


89/94

Record the GM F%ner(*e Supplier Process ;e,elopmentMetallic@ Chemical@ lectrical)

or CS Pro,ider name and in$ormation

Record the Supplier *n$ormation

=or CS pro,ideronly

SPP3IER P'E/S'E

Name QNR Aorporation

3ocation (pringfield

$uns 7.P4:865

Contact Name John %oe Contact P*oneContact P*one 7.P*:::*7.7.

E-mail Kohn"doe$&!orp"!om

Ei#*t 9ee" Period

E-mail

$ue $ate

Name

P*one

B0 location / Pro4ider

Jane 'ualit$

P.7*:::*7.7.

K@ualit$gm"!om

Read >cross Kor


90/94

O

G

R

N/=

>riginal 9o!ation

Cnother 9o!ation whi!h !ontains the same pro!ess

Repeat 3ssues

=ot Cppli!able

Aompleted 0 rd Part$/GM verified

Aompleted 0 upplier verified onl$

=ot Aompleted

Mar %ith an BF $or the Friginatinglocation

:G;

Mar %ith an B all locations %here the de$ect may oc

Mar %ith an BR i$ the problem %as repeated at another loc

Place a letter in each bo? $or each line item that applies

Color code each bo? that has a letter in it according to this scheme

*nstructions



91/94

Part Name F

Num2er

B0 =ss(.

PlantCustomer Concern $efect on Part ! 9*( =nal(sis

Part Name F

Num2er

B0 =ss(.

PlantCustomer Concern $efect on Part ! 9*( =nal(sis

idget

Module..5555

2lorida Snob not se!ure 7//.4Snob sh$

Record the Part ame and $ull Part umber

Record the PRR issuing location

Record the issue asdescribed by the plant

Create one line $or each PRR issuedRecord the ;ate the ;rill ;eep >naKas completed

Record the ;=C3 on the par



92/94

Record the $ull PRR number

Record the number o$ non con$orming parts*denti4ed on the PRR

*denti$y the 3ype and Status o$ anyControlled Shipping action initiatedas a result o$ this PRR

*denti$y the CorporateChampion responsible

to ensureimplementation o$ thecorrecti,e actions



93/94

*denti$y all supplier ;TS locations %ith similar products and pr

*denti$y all lines%ithin each duns%here correcti,eactions may apply>lso identi$y ne%

Products to apply:essons :earned

Tse letter code %ithappropriate color toidenti$y applicable

locations and status


94/94

Q N >

prr_ddw presentation training 12.04.11.ppt

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