prvdr cross cultural communications
TRANSCRIPT
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Cross-Cultural
Communicationin
HRM
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Communication Process???
Process of transferring meanings from sender to
receiver..
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Verbal communication Styles..
Direct Style Indirect style
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High context/ implicit
Low Context/explicitSwiss germans
Germans
North Americans
Latin Americans
French
Italians
English
Scandinavians
Arabs
Japanese
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Elaborate & Succinct Styles
Contextual & Personal Styles Affective & instrumental Styles
Major Characteristics OfVerbal Styles:
Verbal Style
Indirect Vs.
Direct
Succinct vs.
elaborate
Contextual vs.
Personal
Affective vs.
Instrumental
Major
variationsIndirect
Direct
Elaborate
Exacting
Succinct
Contextual
Personal
Affective
Instrumental
Implicit messages
Explicit messages
High Quantity of talk
Moderate amount of talk
Low amount of talk
Focus on speaker & role
relationships
Focus on speaker & personal
speaker
Language is process oriented &
receiver focused
Language is goal oriented & sender
focused
Collective, high context,
individualistic, low context
Moderate
uncertainity avoidance
Low unceratinity avoidance
High uncertanity avoidance
High power distance
Low power distance
Interaction focus &
content
Collective, high context
Individualistic, low
context
Cultures in which
characteristic is found
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Communication Barriers
Language barriers - Home countrys language
( Becoming Multi- Lingual)
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PERCEPTUAL BARRIERS :
A persons view of reality
FIERA
UGLY OLD LADY
CALIENTE STREET WALKER
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BUSINESS CARDS
BOWING
ATTIRE
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Cultural barriers
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Impact of culture
Cultural Values
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Misinterpretation :-
In US- Yes means done , for sure..
In India Yes means I am listening to
what you are saying
In Japan yes means we are
understanding what you are saying.
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Non- verbal Communication
Kinesics:- The study of
communication through
body movement & facial
expressions.for ex:when
americans are engaged in
meetings or prolonged
conversations they usuallyput their feet up on the
chair or desk,but this
behaviour is insulting in
the middle east.
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oculesics
Oculesics:- The area of communication that deals
with conveying messages through the use of eye
contact & gaze.the study of role of eye behavior
such as eye contact,eye movements and pupils
dilation in communication is called oculesics.
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Kinesics
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Haptics
Communication through
the use of bodily contact.
Cultural norms dictate that
the person of higher
standing, such as a teacher
or elder, should initiate a
handshake as opposed to
the person of a lower social
standing.
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Haptics (cont.)
If you're on roughly equal terms
with a person, in terms of age
and job position, offering a
handshake is a way of portraying
yourself as a confident person,and you won't be caught off
guard if the other person decides
to initiate one.
canadians shake hands .
Japanese bow
Middle easterners of the same
sex kiss on the cheek
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haptics
In britain v stands forvictory.this sign is givenwith palm facing out.
If the palm is facing in itmeans shove it.
In non british countriesthis gesture means two
of something and oftenit is used when placingan order in therestaurant.
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HAPTICS(CONTD.)
In US,it means ok.
In Japan, it means
money.
In southern france, it
means zero or
worthless.
In Brazil ,it is regardedas vulgar or obscene.
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Public distance
8 to 10
Social distance
4 to 8
Personal distance
18 to 4 Intimate distance
18
Personal space categories for those in the United States
PROXEMICS:
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Proxemics
The study of the way people use physical space to conveymessages . There are four distances:-
1. Intimate distance-(18) Distance between people used for
confidential communications. One major problem for
americans communicating with middle east or southamericans is that intimate or personal distance zones are
violated .
2. Personal distance-(18 to 4)Communicating the physical
distance used for talking with family and close friends.
3.Social distance(4 to 8)- Distance used to handle most business
transactions.for ex.during meetings or taking interviews.
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Proxemics(contd)
public distance (8 to 10)is used when calling
across the room or giving a talk in a group.
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CHRONEMICS
The way in which time is used in a culture
MONOCHRONIC
TIME SCHEDULE POLYCHRONIC
TIME SCHEDULE
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chronemics
Monochronic time schedule -aschedule in which things are donein a linear fashion.Incanada,australia,united statesand great britain people adhere
to monochronic time schedule. Polychronic time schedule-a
schedule in which people tend todo several things at the sametime and place higher value onpersonal invovlement than on
getting things done ontime. Inlatin america and middle eastpeople follow polychronic timeschedule.
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Chromatics :- use of color to communicate
messages.
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chromatics
IN US,it is common towear black when one ismourning,while in some
locations in Indiapeople wear whitewhen they are inmourning.
.
In US it is common forthe bride to wear white
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chromatics
IN HONGKONG,red
signifies happiness or
luck and so traditional
bridal dresses are red
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chromatics
Knowing the importance ofchromatics can be very helpful asit avoids embarassingsituations.ex peru.
The red rose has long symbolized
beauty and perfection . Pink roses can also convey
appreciation as well as joyfulness.
the yellow rose is an idealsymbol for joy and friendship.
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Achieving Communication Effectiveness
Improve Feedback Systems.
Provide Language training.
Increase flexibility & co-operation.
Provide cultural training.
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