2012

Comenius Multilateral

Partnership Bulgaria Estonia

Greece Italy Northern Ireland

Poland Portugal Spain Poland

England

BOOK WITH CONSUMER RIGHTS AND RESPONSIBILITIES

BULGARIA

BULGARIA

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

According to one of our children called Viki lawyers need to protect the consumersrsquo interests

RIGHT TO QUALITY OF GOODS AND SERVICES

People are entitled to television and internethellip

People are entitled to a service of quality

People are entitled to quality on clothing and shoes

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests

The consumers have the right to buy goods with quality for the money they give

RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY

Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains

Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes

ESTONIA

People are entitled to quality on clothing and shoes

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests

The consumers have the right to buy goods with quality for the money they give

RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY

Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains

Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes

ESTONIA

RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY

Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains

Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes

ESTONIA

ESTONIA

GREECE

TEN PRINCIPLES FOR CONSUMER PROTECTION

The consumer has the following rights

1 To buy what he wants when he wants

2 If not return it

3 High safety standards

4 To know what he eats

5 Fair contracts

6 Change their minds

7 To compare prices easily

8 Be not deceived

9 Protection during the holidays

10 Effective redress for transnational claims

TEN KEY POINTS

Do not be afraid to complain

Learn about your rights

You are more likely to solve the issue if you are calm and clearly

express your views

Focus on the facts

Say what you expect an apology a replacement product a refund

better service or compensation

Make sure you talk with someone who is authorized to act

Keep a record of important information receipts warranties

contracts letters dates and name caller talks

If you need to send any of the above keep one copy and the

original

Once you realize the problem act immediately

You should always present yourself name address phone

address and email (if any) data file with your company

ITALY

TEN KEY POINTS

Do not be afraid to complain

Learn about your rights

You are more likely to solve the issue if you are calm and clearly

express your views

Focus on the facts

Say what you expect an apology a replacement product a refund

better service or compensation

Make sure you talk with someone who is authorized to act

Keep a record of important information receipts warranties

contracts letters dates and name caller talks

If you need to send any of the above keep one copy and the

original

Once you realize the problem act immediately

You should always present yourself name address phone

address and email (if any) data file with your company

ITALY

ITALY

ldquoBuy what you want

where you wantrdquo

ldquoPossiamo comprare

ciograve che vogliamo

dove vogliamordquo

ldquoIf it doesnrsquot work send it backrdquo

ldquoHigh safety standards for

food and consumer goodsrdquo

rdquo

ldquoPossiamo restituire

ciograve che non funzionardquo

ldquoNorme di sicurezza

elevate per alimenti e

altri beni di consumordquo

ldquoKnow what you are eatingrdquo

ldquoInformiamoci su ciograve che

mangiamordquo

ldquoSometimes consumers can

change their mindrdquo

ldquoMaking it easier to compare pricesrdquo

ldquoPossiamo cambiare idea

sugli acquistirdquo

ldquoIl confronto dei

prezzi deve essere

piugrave facilerdquo

ldquoConsumers should not be

misledrdquo

ldquoProtection while you are on holidayrdquo

ldquoI consumatori non

vanno ingannatirdquo

ldquoLa tutela dei

consumatori durante

le vacanzerdquo

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

ldquoIf it doesnrsquot work send it backrdquo

ldquoHigh safety standards for

food and consumer goodsrdquo

rdquo

ldquoPossiamo restituire

ciograve che non funzionardquo

ldquoNorme di sicurezza

elevate per alimenti e

altri beni di consumordquo

ldquoKnow what you are eatingrdquo

ldquoInformiamoci su ciograve che

mangiamordquo

ldquoSometimes consumers can

change their mindrdquo

ldquoMaking it easier to compare pricesrdquo

ldquoPossiamo cambiare idea

sugli acquistirdquo

ldquoIl confronto dei

prezzi deve essere

piugrave facilerdquo

ldquoConsumers should not be

misledrdquo

ldquoProtection while you are on holidayrdquo

ldquoI consumatori non

vanno ingannatirdquo

ldquoLa tutela dei

consumatori durante

le vacanzerdquo

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

ldquoKnow what you are eatingrdquo

ldquoInformiamoci su ciograve che

mangiamordquo

ldquoSometimes consumers can

change their mindrdquo

ldquoMaking it easier to compare pricesrdquo

ldquoPossiamo cambiare idea

sugli acquistirdquo

ldquoIl confronto dei

prezzi deve essere

piugrave facilerdquo

ldquoConsumers should not be

misledrdquo

ldquoProtection while you are on holidayrdquo

ldquoI consumatori non

vanno ingannatirdquo

ldquoLa tutela dei

consumatori durante

le vacanzerdquo

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

ldquoSometimes consumers can

change their mindrdquo

ldquoMaking it easier to compare pricesrdquo

ldquoPossiamo cambiare idea

sugli acquistirdquo

ldquoIl confronto dei

prezzi deve essere

piugrave facilerdquo

ldquoConsumers should not be

misledrdquo

ldquoProtection while you are on holidayrdquo

ldquoI consumatori non

vanno ingannatirdquo

ldquoLa tutela dei

consumatori durante

le vacanzerdquo

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

ldquoConsumers should not be

misledrdquo

ldquoProtection while you are on holidayrdquo

ldquoI consumatori non

vanno ingannatirdquo

ldquoLa tutela dei

consumatori durante

le vacanzerdquo

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

ldquoEffective redress for cross-border disputesrdquo

ldquoMezzi di ricorso efficaci per le controversie

transfrontaliererdquo

NORTHERN

IRELAND

NORTHERN

IRELAND

BINGO IS A NO NO

UNLESS YOUrsquoRE OLD

ENOUGH TO GO GO

You can go in when yoursquore 14 but you

Have to be 18 to play

Here are some other

things that you shouldnrsquot

buy if you are

under 18

You have to be over

16 to take tobacco It is the law but people break it

It is VERY dangerous because you could die

Many young people pick up these habits every

year ndash in fact 90 of all adult smokers started

when they were kids Each day more than 3900

kids become regular smokers Chewing tobacco

(smokeless or spit tobacco) can lead to nicotine

addiction oral cancer gum

disease and an increased risk of

cardiovascular disease including

heart attacks

When you buy an item take it home and you

discover that it is broken go right back to the

store it came from and you demand to get

another one If they donrsquot have any you demand

for your money back and show them the receipt

If you have a receipt

get your money back

or get a refund

Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back

A dirty seller is a seller

who will make a deal with

you and then when the item is being

bought they put the price up A dirty

seller may also tamper with the item and

then charge you for them to fix it

What we can do

We can be more careful when wersquore buying

things and ask lots of questions

Gambling is the getting of

money or something of material

value (referred to as the

stakes) on an event with an

uncertain outcome with the

primary intent of winning

additional money andor

material goods Typically the

outcome of the gambling is

evident within a short period

Football

and golf

are sports

that can

be bet on

Horses are a good

sport for betting on

and you can get lots

of money from it

Under age gaming is strictly against the law

Avoid

This

Sign

Stick to Pokemon they are more fun and

have no trace of violence

If a shop keeper sells you a game

that is over your age he

is breaking the law

When you make an

Apple account it will ask you for your

age When you put in what age you

are it will not allow you to download

apps over your age

Missold games means that someone is selling

you a second hand game that they say is in perfect

condition but could not work when you use it or its

been hacked

If you are sold a Missold game you have as many

rights as an adult so you have to get your money

back if you are not happy If they wonrsquot give you

your money back call the police and get them

involved because they will sort the people out

If a game says a

number in the bottom left corner it

is the age you have to be to buy it

You can play a game that is above your age if your

parent or guardian allows you

Missold games means that someone is selling

you a second hand game that they say is in perfect

condition but could not work when you use it or its

been hacked

If you are sold a Missold game you have as many

rights as an adult so you have to get your money

back if you are not happy If they wonrsquot give you

your money back call the police and get them

involved because they will sort the people out

If a game says a

number in the bottom left corner it

is the age you have to be to buy it

You can play a game that is above your age if your

parent or guardian allows you

Make sure that you buy you phones from a

legal website or shop and keep the receipt

If your phone is broken when you buy it send

it back as soon as you find out it is broken

Donrsquot wait until itrsquos too late

If something is broken you

should bring it back to the

place you bought it and get a

refund

If itrsquos broken DONrsquoT WAIT

UNTIL ITrsquoS TOO LATE

If you wait too long you will

NOT get your money back

You can get your money

back if it is broken or you

just donrsquot like it

You can be any age to get a refund

but you have to have your receipt

from when you bought the item

If something is broken you

should bring it back to the

place you bought it and get a

refund

If itrsquos broken DONrsquoT WAIT

UNTIL ITrsquoS TOO LATE

If you wait too long you will

NOT get your money back

You can get your money

back if it is broken or you

just donrsquot like it

You can be any age to get a refund

but you have to have your receipt

from when you bought the item

POLAND

PRAWA I

OBOWIĄZKI

KONSUMENTA

CONSUMER RIGHTS AND

RESPONSIBILITES

1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz

(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)

data produkcji

data ważności

nazwa produktu

producent produktu

składniki

informacje dotyczące wartości

odżywczych

wagę produktu

production date

expiration date

name of product

productrsquos producer

ingredients

information about nourishment

weight

2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the

products)

Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)

Produkt nie był testowany na zwierzętach (Not tested on animals)

Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)

Opakowanie po produkcie może zostać ponownie wykorzystane

(Package can be reused)

Produkt bezpieczny dla ozonu (Safe for ozone)

Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)

3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta

(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)

TEN CZY TEN

THIS OR THIS

ONE

4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to

buy But remember that it is your responsibility to check and get to know why the price has been

reduced and if the product you want to buy has any damages)

5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought

6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read

carefuly all the information important to the proper handling and using of products you bought

Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use

Myślałem że mogę używać

odkurzacza do odkurzania ubrań

I thought that I could use the vacuum cleaner for cleaning my clothes

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz

(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)

data produkcji

data ważności

nazwa produktu

producent produktu

składniki

informacje dotyczące wartości

odżywczych

wagę produktu

production date

expiration date

name of product

productrsquos producer

ingredients

information about nourishment

weight

2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the

products)

Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)

Produkt nie był testowany na zwierzętach (Not tested on animals)

Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)

Opakowanie po produkcie może zostać ponownie wykorzystane

(Package can be reused)

Produkt bezpieczny dla ozonu (Safe for ozone)

Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)

3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta

(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)

TEN CZY TEN

THIS OR THIS

ONE

4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to

buy But remember that it is your responsibility to check and get to know why the price has been

reduced and if the product you want to buy has any damages)

5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought

6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read

carefuly all the information important to the proper handling and using of products you bought

Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use

Myślałem że mogę używać

odkurzacza do odkurzania ubrań

I thought that I could use the vacuum cleaner for cleaning my clothes

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the

products)

Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)

Produkt nie był testowany na zwierzętach (Not tested on animals)

Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)

Opakowanie po produkcie może zostać ponownie wykorzystane

(Package can be reused)

Produkt bezpieczny dla ozonu (Safe for ozone)

Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)

3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta

(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)

TEN CZY TEN

THIS OR THIS

ONE

4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to

buy But remember that it is your responsibility to check and get to know why the price has been

reduced and if the product you want to buy has any damages)

5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought

6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read

carefuly all the information important to the proper handling and using of products you bought

Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use

Myślałem że mogę używać

odkurzacza do odkurzania ubrań

I thought that I could use the vacuum cleaner for cleaning my clothes

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta

(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)

TEN CZY TEN

THIS OR THIS

ONE

4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to

buy But remember that it is your responsibility to check and get to know why the price has been

reduced and if the product you want to buy has any damages)

5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought

6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read

carefuly all the information important to the proper handling and using of products you bought

Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use

Myślałem że mogę używać

odkurzacza do odkurzania ubrań

I thought that I could use the vacuum cleaner for cleaning my clothes

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought

6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read

carefuly all the information important to the proper handling and using of products you bought

Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use

Myślałem że mogę używać

odkurzacza do odkurzania ubrań

I thought that I could use the vacuum cleaner for cleaning my clothes

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it

since the date of purchase or the moment when product was opened if it was kept in an airtight

container

9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities

Dzisiaj jest 10032012 r

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it

Complaint to the Regional Consumerrsquos Spokesman

about obeying my consumer rights byhellip

acute

Skarga do

Rzecznika

Konsumentoacutew

o nie

przestrzeganie

moich praw

przez

PORTUGAL

PORTUGAL

MAIN CONSUMER RIGHTS

RIGHT TO QUALITY OF GOODS AND SERVICES

The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if

- They correspond to the given description by the seller and possess the

presented qualities

- They answer to the consumer needs

- They have the expected quality and performance for that type of good and

match what is advertised in advertising and labeling

RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY

The goods or services provided should not admit risks to health or physical safety

There are products that by their nature can endanger the health and safety of

consumers (pesticides insecticides and detergents eg)

In these cases manufacturers are required to inform consumers about the risks

(irritant flammable or harmful to the environment) setting clear warnings on the

labels and symbols

There should also be given simple rules on how to handle the products safely

referring for example that one should wear gloves and mask

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumer information is essential since it is one of the ways that he has to

assert his rights

AIM ndash Develop a critical attitude and make informed choices based on

- The relation between quality and price of products and services

- Contract conditions

- The analysis and consideration of the alternatives on the market

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

Consumers can go to court to defend their rights and interests

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

- They answer to the consumer needs

- They have the expected quality and performance for that type of good and

match what is advertised in advertising and labeling

RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY

The goods or services provided should not admit risks to health or physical safety

There are products that by their nature can endanger the health and safety of

consumers (pesticides insecticides and detergents eg)

In these cases manufacturers are required to inform consumers about the risks

(irritant flammable or harmful to the environment) setting clear warnings on the

labels and symbols

There should also be given simple rules on how to handle the products safely

referring for example that one should wear gloves and mask

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumer information is essential since it is one of the ways that he has to

assert his rights

AIM ndash Develop a critical attitude and make informed choices based on

- The relation between quality and price of products and services

- Contract conditions

- The analysis and consideration of the alternatives on the market

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

Consumers can go to court to defend their rights and interests

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

In these cases manufacturers are required to inform consumers about the risks

(irritant flammable or harmful to the environment) setting clear warnings on the

labels and symbols

There should also be given simple rules on how to handle the products safely

referring for example that one should wear gloves and mask

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumer information is essential since it is one of the ways that he has to

assert his rights

AIM ndash Develop a critical attitude and make informed choices based on

- The relation between quality and price of products and services

- Contract conditions

- The analysis and consideration of the alternatives on the market

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

Consumers can go to court to defend their rights and interests

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER

The consumer information is essential since it is one of the ways that he has to

assert his rights

AIM ndash Develop a critical attitude and make informed choices based on

- The relation between quality and price of products and services

- Contract conditions

- The analysis and consideration of the alternatives on the market

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

Consumers can go to court to defend their rights and interests

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

- The analysis and consideration of the alternatives on the market

RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE

Consumers can go to court to defend their rights and interests

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

MAIN CONSUMER RESPONSIBILITIES DUTIES

Consumers have a set of responsibilitiesduties

Duty of solidarity the duty to organize themselves as consumers in order to

develop the necessary influence to promote and protect their interests

Duty of critical consciousness duty to be aware and be critical relatively to

prices and quality of products and services one use

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

Duty to act duty to enforce their views and demand fair treatment If you

remain passive you will continue to be explored

Duty of social solidarity the duty to consider the impact that the choices one

makes in terms of consumption has on other citizens especially the poorest

at local national and international levels

Duty of environmental awareness duty to think about the environmental

consequences of consumption The consumer must assume their individual

and social responsibility in the preservation of natural resources and

protecting the planet

SPAIN

SPAIN

Deure de la Solidaritat

Deure de la Consciencia Critica

Deure d actuar

Dret a la proteccio juridical I justicia accessible

TURKEY

Deure d actuar

Dret a la proteccio juridical I justicia accessible

TURKEY

TURKEY

ENGLAND