ptt gsp knowledge management system user training ekkarin sereechuenpojit system engineer...
TRANSCRIPT
![Page 1: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/1.jpg)
PTT GSPKnowledge Management System
User Training
Ekkarin SereechuenpojitSystem Engineer
Infrastructure Solutions
Wannee GovitsutthisakSystem Engineer
Business Solutions
S.I.T. (Thailand)
![Page 2: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/2.jpg)
Contents
• KMS Design Overview
• KMS Portal Facilities
• KMS Features and Usages
• Workaround on Knowledge Management System at PTT GSP
![Page 3: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/3.jpg)
KM System Design Overview
Areashttp://portal/area_name
Siteshttp://portal/sites/sites_name
Knowledge Map ViewerRepository DocumentsContactsLinks
Inferences
Tasks
Knowledge Map ViewerDecision Support ForumRepository DocumentsDocumentumContactsLinks
CoP Home
Knowledge Based· Knowledge Map Viewer· Repository Documents
(SharePoint, Documentum, SAP)
· Lesson Learnt· Success Story· Contacts· LinksDecision Support Collaboration· Tasks Assignment· Chaos· Decision Support ForumCommunication within a CoP· Activity/Events· Corporate Announcement· Corporate News· Survey
Sites Web Part: List of All SitesCustom List: List of all Site Managers
Sites
Corporate NewsPress AnnouncementsExternal News
News
All Communities of Practicesin PTT GSP
All CoPs
Communities of Practicesfor You
My CoPs
Private View· My Inbox· My Calendar· News for You· My Links Summary· Links for You· My Alerts Summary
Public View· Personal Profile· Recent Documents· Shared Links· Shared Lists· Shared Workspace
Sites
My Site Communication Support for Corporate Level· Message from Management for GSP· Events/Activities for GSP· Announcements for GSP· Survey for GSPList of Knowledge Based· Experts Contact for GSP· Links for GSP
KMS Home Page: http://hq-kms-s01/
![Page 4: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/4.jpg)
KMS Portal Facilities
![Page 5: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/5.jpg)
KMS Portal facilities
• Users– Populated from the Microsoft Active
Directory– Levels of access (KMS and SharePoint)
• Knowledge Worker = Member• Manager and Expert = Contributor• Knowledge Engineer = Content manager• Application Administrator = Administrator
![Page 6: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/6.jpg)
KMS Portal facilities
• Knowledge Worker sites – My Site
![Page 7: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/7.jpg)
KMS Portal facilities
• Knowledge Worker sites – My Site
![Page 8: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/8.jpg)
KMS Portal facilities
• Portal pages made up of ‘Web Parts’
![Page 9: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/9.jpg)
KM System Features and Usages
– Communication within a CoP
– Decision Support Collaboration
– Knowledge Based Management
– Knowledge Worker Private Desktop
– Knowledge Worker Public Service
– Knowledge and Information Search
![Page 10: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/10.jpg)
Communication within a CoP
• Events/Activities
• Announcements
• Survey
![Page 11: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/11.jpg)
Events/Activities
• Manager use an Events/Activities list to post information about dates that are important for your team.
• You can copy or link events from an events list to a calendar program such as Microsoft Office Outlook 2003.
• Demo: Add, Edit, or Delete an Event
![Page 12: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/12.jpg)
Announcements
• Manager and Expert use an announcements list to post news, status, and other short bits of information you want to share with team members.
• You can set an expiration date for an announcement.
• When the expiration date is reached, the announcement disappears from the home page automatically.
• Demo: Add, Edit, and Delete an Announcement
![Page 13: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/13.jpg)
Survey
• Surveys provide a way of polling team members.
• Demo:– Create a survey– Respond to a survey
![Page 14: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/14.jpg)
Decision Support Collaboration
• Tasks Assignment
• Chaos
• Decision Support Forum
![Page 15: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/15.jpg)
Tasks Assignment
• Manager use the tasks list to assign a task to a member of your team, specify its due date and priority, and indicate its status and progress. You can easily view all tasks or a selection of tasks.
• Demo: How to assign tasks?
![Page 16: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/16.jpg)
Task Views
• All Tasks: All tasks in the list
• My Tasks: Tasks that are assigned to you
• Due Today: Tasks that are due today
• Active Tasks: Tasks that are not yet complete
• By Assigned To: Tasks sorted by the name of the person to whom they are assigned
![Page 17: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/17.jpg)
Chaos/Issues
• The Chaos/Issues list helps managers to manage a set of issues.
• Managers can assign, prioritize, and follow the progress of issues from start to finish.
![Page 18: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/18.jpg)
Chaos/Issues list-specific tasks
• Add or remove a related issue
• Assign an issue
• View issue history
• View related issues
• Resolve, close, or reactivate an issue
• Turn email notification on or off
• View reports of an issues list
![Page 19: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/19.jpg)
Decision Support Forum
• Decision Support Forum provide a forum for conversing about topics that interest your team. For example, you could create a discussion board for team members to suggest activities.
![Page 20: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/20.jpg)
Knowledge Based Management
• Document Management Service (for Lesson Learnt, Success Story, and Repository Documents)
• Knowledge Map Documents and Knowledge Map Viewer
• Contacts
• Links
![Page 21: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/21.jpg)
Document Management Service
• Document Version Control
• Document Approving
![Page 22: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/22.jpg)
Document Versioning
Document Check in stops duplicity
![Page 23: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/23.jpg)
Document Versioning
Document Versioning allows roll back
![Page 24: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/24.jpg)
Document Versioning
Audit trail always available
![Page 25: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/25.jpg)
Document Versioning
• Demo: How to work with document versioning.
![Page 26: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/26.jpg)
Document Approving
• Approve knowledge documents to publish them as explicit knowledge.
• Demo: How to approve document
![Page 27: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/27.jpg)
Knowledge Map Documents and Knowledge Map Viewer• Demo: How to use Knowledge Map
Document Library and Knowledge Map Viewer
![Page 28: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/28.jpg)
Contacts
• Use a contacts list to communicate with the people with whom your team works.
• You can copy contact information from your address book to a contacts list.
• Demo: Import Contact from Address Book
![Page 29: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/29.jpg)
Links
• You can use links lists to post hyperlinks to Web pages of interest to your team.
• Demo: Add, Edit, and Delete Links
![Page 30: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/30.jpg)
Knowledge Worker Private Desktop
![Page 31: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/31.jpg)
Knowledge Worker Public Service
![Page 32: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/32.jpg)
Knowledge and Information Search SQL storage enables very fast
searching and indexing
Can search multiple storage types from one place
Custom Metadata tags enable highly accurate searching
![Page 33: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/33.jpg)
The Search Box
![Page 34: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/34.jpg)
Knowledge and Information Search• Demo:
– Basic Search– Advanced Search
![Page 35: PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer](https://reader030.vdocument.in/reader030/viewer/2022032607/56649ebc5503460f94bc4d8d/html5/thumbnails/35.jpg)
Workaround on Knowledge Management at PTT GSP• See “Lab 4 – การสาธิ�ตการทำางานบน Knowledge Management System”