Public 4-Year Dashboard and the Usability LabMelissa Beard (OFM) and Wendy Wickstrom (DES)ERDC ConferenceMay 21, 2014

Workshop Agenda

•Background•Public 4-year dashboard demonstration•Usability lab•PCHEES Dashboard Usability

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HB 1795 required• The universities and OFM to create a uniform dashboard• A series of metrics similar to those identified by Complete

College America’s Complete to Compete metrics• Disaggregations by:• Race/ethnicity• Gender• State and county of origin• Age• Socio-economic status

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www.ofm.wa.gov/4yeardashboard

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DES Usability Lab• Approximately 2,500 square feet

• Three independent Lab areas

• Recording and observation software installed in all areas

• Cost: Included in the Enterprise System Fee charged by DES to

agencies – no additional cost for agencies who pay this fee.

Rate for non-fee entities being created.

• Available for use to all state and local government entities

• On-site technical support provided

• Operational hours: 8:00am – 5:30pm5

One-on-one Participant Room

6Participant Room with two note taker machines

One-on-one Observation Room

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Observation room

Focus Group Room

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Participant Room – Focus Group, Card Sorting, Paper Prototyping, etc.

Focus Group Observation Room

9Observation room with camera operator

Mobile Device Testing

10Mobile device testing

Accessibility Testing

11Accessibility machines – PC with JAWS, Mac with Voice Over

PCHEES Dashboard Usability• Created a Paper Prototype• Recruited 9 users from different organizations• Legislature• HECB• WSU• OFM• General Public• Evergreen• SBCTC

• Iterated between usability sessions to find the most usable options

• In one month had a tested, designed dashboard to hand off to development

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Where We Started

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First Iteration

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Where We Landed

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Questions?

Melissa Beard360-902-0584melissa.beard@ofm.wa.gov

Wendy Wickstrom360-407-8731Wendy.wickstrom@des.wa.gov

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