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Call: +44 845 862 2687 2-‐day advanced-‐level course

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Persona l-Ass i s t an t-Tip s

2018 BROCHURE

THE ADVANCED EXECUTIVE PA MASTERCLASS

(2-‐day Executive Assistant course)

EAs consistently rate this course as “excellent”

This course forms Modules 2 & 3 of “The Executive Assistant Practitioner Course”

Copyright Personal-‐Assistant-‐tips.com© 2017 All rights reserved


Personal-‐Assistant-‐Tips are experts in Executive Assistant development. We offer the best in top-‐end Assistant training, mentoring and PA consultancy services to grow your PAs to the next level of executive support. We have trained and mentored Assistants from the best companies around the world, so you’re in good company. The Aim of This Course The aim of this course is to show PAs how to take more responsibility for managing their executive's workflow, so that the executive's time can be freed up to do what they do best. The Advanced Executive PA Masterclass is an exceptionally good course. It aligns the Assistants efforts with the objectives of the executive and teaches Assistants how to exceed expectations. This course also shows Assistants how to become better strategic business partners to their executives by thinking like a leader. This is a challenging and enjoyable 2-‐day course that is built around realistic case studies, problem-‐solving exercises and the development of practical soft skills. Attendees consistently rate this course 5 out of 5 for excellence.

Learning Objectives

-‐ Learn how to develop a strategic business partnership with your executive -‐ Discover how to stay ahead of your executive’s shifting priorities -‐ Learn how to quickly plan a project using an event timeline -‐ Discover strategies for managing your personal brand and career progression

-‐ Learn time-‐saving email and diary management techniques -‐ Discover the formula for communicating with & influencing the executive team -‐ Practice effective presentation skills

-‐ Learn how to prioritise the demands of multiple managers -‐ Practice win-‐win negotiation

Why Your Assistant Should Attend If all the Assistants in your organisation attend this course, your organisation has the right to expect their PAs to perform their duties well.

Who Should Attend Executive PAs, Executive Assistants, Senior Personal Secretaries, Personal Assistants, Senior Administrators, Office Managers, Diary Managers.

The Course Venue This course is typically held in central London in a comfortable environment. Please check our website for details of the course venue. A hot lunch and refreshments are provided.

The Best In Bespoke In-‐house Training This course or a bespoke version can be taught in-‐house at your offices to a group of up to 8 Assistants for a very competitive price. The course can also be delivered over two non-‐consecutive days. Visit our website to download a brochure. NEW 3-‐DAY PROGRAMME: “The Executive Assistant Practitioner Course” The Executive Assistant Practitioner Course will be rolled out in 2018. If you attend The Advanced Executive PA Masterclass you will have completed modules 2 & 3 of The Executive Assistant Practitioner Course. Module 1 is taken from our 1-‐day “PA Duties: Mastering The Essentials” course. Visit our website for details.

PROVEN VALUE FOR MONEY

1. 6 months ask-a-question mentoring

2. Consistently rated as “excellence”

3. Pre-course questionnaire

4. World-class expert EA trainer

5. Hot lunch provided

TESTIMONIALS "For the PAs who think they know it all, think again. Would highly recommend that all Executive PAs attend this

masterclass." Julie, EA to President, Alstrom Renewable Power,

Paris

"Many examples, stories, different ways of presenting material were

adopted. Relevant, engaging, excellent course. Very good trainer.”

EA, Dublin, Ireland

“Course content was excellent. Time for personal comments and feedback. Good tips and take aways which are easy to

put in place." Joycelyn, Assistant, KBA NotaSys, Switzerland

"For the first time, a course with real practical tips. A different approach

from the usual PA trainings.” EA, Munich, Germany

“In just 2 days you will have the formula for developing a successful strategic business

partnership with your executive.”

“The road to success is always under construction”

Lily Tomlin

DAILY COURSE SCHEDULE 0830 Registration & morning refreshments 0900 Start of course 1030 Morning refreshments 1045 Coursework 1215 Lunch 1315 Coursework 1500 Afternoon refreshments 1515 Coursework 1630 End of course

ABOUT THE COURSE TRAINER

Our EA/PA trainer is Marguerita King BSc DipPA. She is the founder of Personal-‐Assistant-‐Tips and a world-‐class trainer, Consultant EA/PA mentor and speaker. With over 25 years’ PA experience Marguerita understands the unique challenges faced by today’s PAs. She has been described as “a PA guru” and “The Wikipedia of the PA profession”. And has developed some of the best PA/EA courses on the international market today. She is a highly effective trainer and has facilitated courses in major cities around the world -‐ including Dublin, Johannesburg, Dubai and Shanghai. Marguerita has written hundreds of articles on PA/EA best practice for publications, newsletters, and personal-‐assistant-‐tips.com. Her classes consistently receive a 5 out of 5 rating for excellence. ABOUT PERSONAL-‐ASSISTANT-‐TIPS

Personal-‐Assistant-‐Tips was founded in 2009 by Marguerita King, its Managing Director. It evolved out of the popular PA resource website personal-‐assistant-‐tips.com to fill a need for practical PA training and development. Its mission is to help PAs raise their game and their value to their organisation. Personal-‐Assistant-‐Tips also provides corporate career mentoring programmes for CEO-‐level Executive PAs as well as less senior PAs. Personal-‐Assistant-‐Tips.com is a major website resource for PA professionals. It offers a free monthly newsletter and enjoys a wide social media presence. PAs consistently rate Personal-‐Assistant-‐Tips courses as “excellent”. Its course follow-‐up support represents great value for money; with free PA mentoring included in the price.

(2-‐day course)

COURSE OUTLINE DAY 1

BUILDING A STRATEGIC PARTNERSHIP WITH YOUR EXECUTIVE • The EA’s role as a strategic business partner • Discovering your Executive’s daily priorities without being told • Applying forward thinking in your strategic partnership • Self-‐leadership: an attitude for partnership success

BLENDING IN WITH THE EXECUTIVE TEAM • The skill-‐set of the world-‐class Chief Executive Assistant • Blending in by improving your leverage in the organization • Working with individual work styles • Managing multiple managers: prioritizing demands on your time

MANAGING YOUR TIME & YOUR TEAM • Identifying time stealers and prioritising your workload • Time-‐saving email management strategies • Diary management: techniques for creating more time • Applying emotional intelligence when resolving issues with your team

UNDERSTANDING PROJECT MANAGEMENT PROCESSES • The project management process • Using a work breakdown schedule • Creating a timeline event plan • Effective event management & party planning tips

DAY 2

COMMUNICATION SKILLS -‐ GETTING WHAT YOU WANT FROM OTHERS • Improving your written communication skills and body language • Using a formula to influence management • Verbally presenting your ideas to management • Dealing assertively with managers without causing offence

WIN-‐WIN NEGOTIATION & PROBLEM SOLVING STRATEGIES • The rules of negotiation • How to talk in terms of the other party’s interests • Practicing win-‐win negotiation • Practical problem solving techniques

INCREASING YOUR MANAGERIAL POTENTIAL • You and your personal brand • How to impress a new boss • How to identify tasks that add value to your role • Strategies for maximising your performance review scores

MOVING FORWARD IN YOUR CAREER • Maintaining continuous professional development • Exploring the Virtual Assistant role • Understanding internet tools • Using LinkedIn to develop your electronic personal brand

PLUS 6 months of FREE PA mentoring on a monthly ask-‐your-‐questions basis


COURSE PRICES

Standard Price: £1050.00 pe r de l ega te ( i n c l u s i ve ) *Early Bird Price: £977.00 pe r de l ega te ( i n c l u s i ve ) Group Rate Pr ice : £825.00 pe r de l ega te ( i n c l u s i ve ) Alumni Pr ice : £810.00 pe r de l ega te ( i n c l u s i ve )

* Reg i s t e r a t l ea s t 27 day s be fo re the cou r se s t a r t da te to t ake advan tage o f ou r ea r l y b i rd p r i c e . INCLUDED IN COURSE PR ICE : The course price includes the taught course, a course workbook, basic stationery, morning and afternoon refreshments, lunch, 6 months’ PA mentoring on an Ask-‐A-‐Question basis, a Certificate of Achievement and any applicable taxes. Course fees do not cover delegates’ travel, accommodation or transfers. PAYMENT METHODS : V i s i t ou r webs i t e t o pay on l i ne o r r eques t an i n vo i ce a t bookings@personal-‐assistant-‐tips.com

www.personal-assistant-tips.com

TERMS AND CONDITIONS

F O R C E MA J E U R E : “ F o r c e M a j e u r e ” m e a n s a n e x c e p t i o n a l e v e n t o r c i r c um s t a n c e : ( a ) w h i c h i s b e y o n d P e r s o n a l -‐ A s s i s t a n t -‐ T i p s ' c o n t r o l , ( b ) w h i c h s u c h p a r t y c o u l d n o t r e a s o n a b l y h a v e p r o v i d e d a g a i n s t b e f o r e r e c e i v i n g b o o k i n g a n d p a ym e n t f o r t h e c o u r s e , ( c ) w h i c h , h a v i n g a r i s e n , s u c h p a r t y c o u l d n o t r e a s o n a b l y h a v e a v o i d e d o r o v e r c om e , a n d ( d ) w h i c h i s n o t s u b s t a n t i a l l y a t t r i b u t a b l e t o s u c h p a r t y . F o r c e M a j e u r e m a y i n c l u d e , b u t i s n o t l i m i t e d t o , e x c e p t i o n a l e v e n t s o r c i r c um s t a n c e s o f t h e k i n d l i s t e d h e r e a f t e r , s o l o n g a s c o n d i t i o n s ( a ) t o ( d ) a b o v e a r e s a t i s fi e d : i . w a r , h o s t i l i t i e s ( w h e t h e r w a r b e d e c l a r e d o r n o t ) , i n v a s i o n , a c t o f f o r e i g n e n em i e s , i i . r e b e l l i o n , t e r r o r i sm , r e v o l u t i o n , i n s u r r e c t i o n , m i l i t a r y o r u s u r p e d p ow e r , o r c i v i l w a r , i i i . r i o t , c ommo t i o n , d i s o r d e r , i v . m u n i t i o n s o f w a r , e x p l o s i v e m a t e r i a l s , i o n i s i n g r a d i a t i o n o r c o n t am i n a t i o n b y r a d i o -‐ a c t i v i t y , v . n a t u r a l c a t a s t r o p h e s s u c h a s e a r t h q u a k e s , h u r r i c a n e , t y p h o o n o r v o l c a n i c a c t i v i t y , v . e x c e p t i o n a l l y b a d w e a t h e r . N O -‐ S HOW : “ N o -‐ s h ow ” m e a n s r e g i s t e r e d d e l e g a t e s w h o a r e a b s e n t f o r a l l o r p a r t o f t r a i n i n g c o u r s e . 1 . P A YMEN T : P a ym e n t m u s t b e r e c e i v e d w i t h i n 3 0 c a l e n d a r d a y s f r om t h e d a t e o f t h e i n v o i c e . 2 . C AN C E L L A T I ON & R E F UND S : P e r s o n a l -‐ A s s i s t a n t -‐ T i p s r e s e r v e s t h e r i g h t t o c a n c e l a n y t r a i n i n g c o u r s e d u e t o l ow r e g i s t r a t i o n o r f o r a n y o t h e r r e a s o n , i n c l u d i n g f o r F o r c e M a j e u r e , w i t h o u t p r i o r n o t i c e a n d w i t h o u t f i n a n c i a l l i a b i l i t y . I n t h e e v e n t t h a t a t r a i n i n g w o r k s h o p o r c o u r s e i s c a n c e l l e d , t r a i n e e s m a y e i t h e r a t t e n d t h e c o u r s e a t a l a t e r s c h e d u l e d d a t e , t r a n s f e r t o a n a l t e r n a t i v e c o u r s e , o r o p t f o r a f u l l r e f u n d . P e r s o n a l -‐ A s s i s t a n t -‐ T i p s w i l l e n d e a v o u r t o n o t i f y d e l e g a t e s o f a n y c o u r s e c a n c e l l a t i o n s a t l e a s t f i v e d a y s p r i o r t o t h e c o u r s e s t a r t d a t e . C a n c e l l a t i o n s m a d e b y d e l e g a t e s a r e s u b j e c t t o t h e f o l l ow i n g c a n c e l l a t i o n t e rm s . a ) C a n c e l l a t i o n s r e c e i v e d m o r e t h a n 2 9 c a l e n d a r d a y s b e f o r e t h e c o u r s e s t a r t d a t e -‐ f u l l r e f u n d o f p a i d c o u r s e f e e s . b ) C a n c e l l a t i o n s r e c e i v e d 1 5 -‐ 2 8 c a l e n d a r d a y s b e f o r e t h e c o u r s e s t a r t d a t e -‐ 5 0% o f p a i d c o u r s e f e e w i l l b e r e f u n d e d . c ) C a n c e l l a t i o n s r e c e i v e d 0 -‐ 1 4 c a l e n d a r d a y s b e f o r e t h e c o u r s e s t a r t d a t e -‐ n o r e f u n d g i v e n b u t t h e d e l e g a t e m a y a t t e n d a l a t e r s c h e d u l e d c o u r s e f r e e o f c h a r g e . d ) N o -‐ s h ow -‐ N o r e f u n d w i l l b e g i v e n f o r n o -‐ s h ow s . e ) A l l c a n c e l l a t i o n s m u s t b e n o t i f i e d v i a em a i l a n d r e c e i v e d a t c o n t a c t@p e r s o n a l -‐ a s s i s t a n t -‐t i p s . c om . 3 . P e r s o n a l -‐ A s s i s t a n t -‐ T i p s r e s e r v e s t h e r i g h t t o c h a n g e t h e c o u r s e v e n u e a t a n y t i m e w i t h o u t l i a b i l i t y , a n d w i l l e n d e a v o u r t o g i v e r e a s o n a b l e n o t i c e o f a n y c h a n g e o f v e n u e . 4 . WAR RAN T Y : P e r s o n a l -‐ A s s i s t a n t -‐ T i p s p r o v i d e s t r a i n i n g c o u r s e s a n d s e r v i c e s s o l e l y b y r e f e r e n c e t o t h e i r d e s c r i p t i o n a n d w h e r e p e rm i t t e d b y l a w w e e x c l u d e a l l o t h e r w a r r a n t i e s , e x p r e s s o r i m p l i e d , s t a t u t o r y o r o t h e rw i s e f r om t h e s e t e rm s a n d c o n d i t i o n s . P e r s o n a l -‐A s s i s t a n t -‐ T i p s ’ t o t a l l i a b i l i t y t o a n y d e l e g a t e f o r a n y l o s s e s , c o s t s , e x p e n s e s o r d am a g e s u n d e r t h e s e T e rm s a n d C o n d i t i o n s , o t h e r t h a n f o r d e a t h o r p e r s o n a l i n j u r y c a u s e d b y o u r n e g l i g e n c e o r f o r f r a u d o r w h e r e s u c h l i m i t a t i o n i s p r o h i b i t e d b y l a w , s h a l l b e l i m i t e d t o t h e c o u r s e f e e s r e c e i v e d f r om t h e d e l e g a t e . 5 . L I A B I L I T Y : E a c h p a r t y s h a l l b e l i a b l e f o r a n d h e r e b y r e l e a s e s a n d i n d emn i f i e s t h e o t h e r p a r t y f r om a n d a g a i n s t , a n y o f i t s ow n i n d i r e c t , i n c i d e n t a l , s p e c i a l , c o n s e q u e n t i a l l o s s e s o r d am a g e s o r p u n i t i v e d am a g e s ( w h e t h e r o r n o t f o r e s e e a b l e ) , i n c l u d i n g w i t h o u t l i m i t a t i o n , d am a g e s , l o s s e s , l o s t r e v e n u e , l o s t b u s i n e s s , b u s i n e s s i n t e r r u p t i o n s , a r i s i n g o u t o f o r r e l a t e d t o , t h e c o u r s e , t h e v e n u e , t r a v e l t o o r f r om t h e c o u r s e , h o t e l a c c ommod a t i o n , a n d a n y a d v i c e g i v e n b y P e r s o n a l -‐ A s s i s t a n t -‐ T i p s o r i t s a s s o c i a t e d e n t i t i e s , o r a n y t h i n g e l s e , w h a t s o e v e r . 6 . O V E R S E A S D E L E GA T E S : P e r s o n a l -‐ A s s i s t a n t -‐ T i p s i s n o t a c o l l e g e a n d a s s u c h d o e s n o t c a r r y a T i e r 4 L i c e n s e t o e n a b l e s t u d e n t v i s i t o r v i s a a s s i s t a n c e . C o n s e q u e n t l y P e r s o n a l -‐ A s s i s t a n t -‐T i p s c a n n o t a c c e p t a n y r e s p o n s i b i l i t y o r l i a b i l i t y w h a t s o e v e r f o r a n y d e l e g a t e ’ s f a i l u r e t o o b t a i n a v i s a o r e n t r y c l e a r a n c e i n t o t h e U n i t e d K i n g d om . 7 . G OV E RN I NG L AW : T h e L aw s o f E n g l a n d

2018 London Courses

8 & 9 February 2018

19 & 20 April 2018

5 & 6 July 2018

27 & 28 September 2018

29 & 30 November 2018

PERSONAL-‐ASSISTANT-‐TIPS SERVICES

ü PA/EA training courses ü Corporate career mentoring

ü Comprehensive resource website

ü Monthly PA newsletter

Contact Us

PERSONAL-‐ASSISTANT-‐TIPS 20-‐22 Wenlock Road London, N1 7GU England Tel: +44 845 862 2687 Email: contact@personal-‐assistant-‐tips.com Website: www.personal-‐assistant-‐tips.com

public executive pa masterclass brochure 2018 · proven value for money!! 1. 6 monthsask-aquestion...

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