public sector transformation - ministry of finance · public sector transformation the role of ict...

Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.

Public Sector TransformationThe role of ICT

Maria-Jose SOBRINI, CiscoIBSG Director, Mediterranean

Cyprus, Sept 2011

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

“ICT is a productivity driver within the technology sector , a productivity enabler of other sectors AND a productivity creator of new products and services”

Dimitris ZhengelisSenior Economic Advisor,

“21st centyry challenges: networked solutions”, 2011

INNOVATIONINNOVATION PRODUCTIVITYPRODUCTIVITY

ART OF CONNECTEDNESS(people, data, communities, decision

makers )

ART OF CONNECTEDNESS(people, data, communities, decision

makers )

RESILIENCE(sustainable growth)

RESILIENCE(sustainable growth)

“Analisis government decision-makers: what are they looking for?”, IBSG, 2011


Foccused Innovation

Collaboration

Rationalisation of resources


“Innovation is a process through which economic or social value is extracted from knowledge ... through the creation, diffusion and transformation of ideas ... to produce new or significantly improved products (good or service) or processes.“

Conference Board of Canada


New York City 3-1-1 One call does it all

Resolution / Feedback

Completion Confirmation

FAQs, Agency Directory Assistance, General Inquiries, Service Requests

3-1-1 CitizenService Center

Consistent and integrated service across all access channels 24 X 7

Agency Call Centres and Offices

Enhancement

Ontario, Canada – Shared services

$200M annualized savings (economies of scale)


PPP

New business models• Organisation• Funding• Operation• Go-to-market

IC solution development and delivery platform (Portal & IaaS)

ICTpartners l institutions

Government

Ecosystem partners

SMBs

Service/solution development

Technical and user testing

Private Sector

Sustainable Connected

Buildings & HomesUrban servicesCommunity

services

Real Estate Developers

Service Concept

developmentService delivery

Lab, equipment, workspaces and collaboration tools

OtherSolutions

SMBs

WATERFRONT TORONTO INNOVATION CENTER


entrepreneursOP COMPANY

Privatecompanies

PPAA

Communitiesof Interest

Universities

Investorscommunity

Business Angels

ZARAGOZA

TORONTO

SFCO

Collaboration platfomVideoconference, webex,

web portal

“Madrid Network of

Entrepreneurs”

INNOVATING IN THE WAYS OF CREATING VALUE


“Collaboration is working together to achieve a goal.It is a recursive process where two or more people or organisationwork together to realize common goals, by sharing knowledge, learning and experiences ….”

Wikipedia, 2011

“ ... where the power of connectedness is changing the effectiveness of how it is being delivered ….”

Maria-Jose Sobrini, Cisco, 2011


efficiency

• “Virtual Justice”: • Comply to requirements (risks, privacy)• Increases solving agility (20%)• Reduces costs• Door opener to innovate in close

environment!

• Collaboration (voice, video, data) spanish central government, in 4 years

• 1, 200 MM euros cost saving• 420 MM euros increase productivity• 60.000 (t) CO2 reduction

• “Granada 2010”, 23 countries connected for 2 days

• 750 M euros savings• 2. 500 hrs• 30 t CO2


sustainable

CarerCarerPolicy MakerPolicy Maker

“AGING WELL IN

ANDALUCIA”

Universal Translation

Family/Environment/

volunteers

Family/Environment/

volunteers

Service Provider (public, private)Service Provider (public, private)

AGING WELL VIRTUAL NETWORK(voice, video, data)

Estimated impact, 2018: provider 487M euros, employment 47.000, economic growth 2.100 M euros, EU metrics (QoL/time elder, family and carer)


with involving

Cause orCure?

Cause orCure?

Social Media Analytics Proactive GovernmentSocial Media Analytics Proactive Government

•7 districts SFCO, and growing …•Open source/ crowdsourcing•“PPPP (last P is PEOPLE!)”


“The Federal Government’s current Information Technology (IT) environment is characterized by low asset utilization, a fragmented demand for resources, duplicative systems, environments which are difficult to manage, and long procurement lead times.These inefficiencies negatively impact the Federal Government’s ability to serve the American public. …”

Vivek Kundra, former CIO US federal GovtAdvisor to Digital Agenda EU Comission

GLOBAL FEDERAL STRATEGY


Intelligent ICTIntegrated campuses /workplace

Infrastructure Consolidation

(ICT)

Focus on core business (PPP)

Everything as a Service (Cloud)


Cloud computing is a new way of offering and consuming IT resources. It is not a new technology per se, it is a new business model. And, it is being

implemented today globally because the technology that supports it exits.

…. We will deep dive into Cloud after the lunch-break!


Assembly line, 1914: workers stay in their place and their work comes to them

Results: 13,000 workers at Ford made 260, 720 cars . In the rest of the industry, it took 66,350 workers to make 386, 770

What would he do today? ..... bring information, people and resources to the user, wherever the place, time and device, in order for him to reach his objectives.

public sector transformation - ministry of finance · public sector transformation the role of ict...

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