public services hall

23

Upload: e-government-center-moldova

Post on 27-Jun-2015

1.206 views

Category:

Economy & Finance


2 download

DESCRIPTION

Presentation held by Mr. Giorgi Vashadze, Deputy Minister of Justice, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

TRANSCRIPT

Page 1: Public Services Hall
Page 2: Public Services Hall

International Rankings

2nd Place in Customer Service Efficiency

92% of Citizens are Satisfied with the Procedures of Official Documents Issuance

#1 in Satisfaction with Official Dcuments

Delivery WORLD BANK, 2010

Page 3: Public Services Hall

11th place

in Doing Business

World Bank, 2010

2nd place

in Property Registration

World Bank, 2010

Recommendations of GRECO & OECD

Implemented

5th place

in Ease of Starting Business

World Bank, 2010

7th place

in Construction Permit

World Bank, 2010

International Rankings

#1 REFORMER FOR

THE LAST 5 YEARS WORLD BANK, 2010

Page 4: Public Services Hall

4

Life in Transition Survey, EBRD 2010

Only 2% of Citizens Experienced

Bribery

78% of citizens agree that corruption

has fallen in the last 4 years

Corruption Perception among

Citizens is the Lowest – 4%

Page 5: Public Services Hall

New Reality

Eveqything in

One Space

Public

Seqvice Hall One-stop-shop

Pqinciple VS

.

Page 6: Public Services Hall

Public Seqvice Hall

National

Buqeau

Enfoqcem

ent

National

Aqchive

of

Geoqgia

Notaqy

Chambeq

of

Geoqgia

Civil

Registqy

Agency

National

Agency

of

Public

Registqy

Page 7: Public Services Hall

One-stop-shop Pqinciple VS.

Eveqything in One Space

New Concept of Seqvice Deliveqy

Quick, Simplified and Customeq-oqiented

Seqvices

Moqe than 250 Seqvices in one space

Combination of diffeqent seqvices into one

space

Open, Tqanspaqent, Constant communication

with customeqs

Page 8: Public Services Hall

Seqvice Deliveqy Concept at

Public Seqvice Hall

Entqanc

e

Self-Seqvice

Aqea

Customeq

Tqaffic

Management

Quick

Seqvices

Long Seqvices

Waiting Aqea

Management

Back

Office

Page 9: Public Services Hall
Page 10: Public Services Hall

Self Seqvice

Aqea Long

Seqvice

Aqea

Quick

Seqvice

Aqea

Batumi Public Seqvice

Hall

Page 11: Public Services Hall

Self Seqvice Aqea

Page 12: Public Services Hall

Waiting

Aqea

Page 13: Public Services Hall

Quick Seqvice Aqea

Page 14: Public Services Hall

Long Seqvice Aqea

Page 15: Public Services Hall

Batumi Public Seqvice Hall

Page 16: Public Services Hall

Rustavi Public Seqvice Hall

Page 17: Public Services Hall

Mestia Public Seqvice Hall

Page 18: Public Services Hall

Kutaisi Public Seqvice Hall

Page 19: Public Services Hall

Tbilisi Public Seqvice Hall

Page 20: Public Services Hall

For foreigners

www.house.gov.ge

Online Services

Individual Business Registration

Archive Services

Property Registration

Enforcement Services

Notary Services

Page 21: Public Services Hall

Live Statistics

Regulaqly updated, inteqesting and fun

statistics

Page 22: Public Services Hall

Web-Site guide help

Online Consultancy

24 /7

Fqom any paqt of

the woqld

Page 23: Public Services Hall

Thank You