pulse2014 1082
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1028 Warranty Contracts IBM Pulse February 23, 2014 Tim White & Luke Gatza February 23, 2014
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Introductions
- Tim White - Program Administrator DIA - Part of Airport Infrastructure Management Asset
Management Team - Involved in Condition Assessment and Warranty
Tracking - In aviation for 20 years - With DIA for three
- Luke Gatza - Vice President, Maven Asset Management - Technical Expertise and Leadership - 15 years Asset Management & Software Experience - With Maven since its inception
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– Ownership: City & County of Denver, Department of Aviation
– Land size: DEN ranks as second-largest airport in the world
– 53 square miles (34,000 acres/137 square kilometers/13,700 hectares) Currently operate 6 nonintersecting runways; can expand to 12
– Passengers: DEN ranks as the fifth-busiest airport in North America and the 13th busiest in the world
– DEN airlines served more than 53 million passengers in 2012, the busiest year in Denver aviation history
– Economic impact: DEN is the primary economic engine for metro Denver and the State of Colorado
– Generates over $22 billion in annual economic impact
Denver International Airport (DEN) Overview
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Built With the Environment in Mind
-Dedicated deicing pads
-Deicing fluid collection, conveyance, and storage
-On-site glycol recycling facility
-Municipal solid waste recycling (compactor rooms, public area recycling)
-On-site CNG filling stations
-Underground fuel hydrant system with sophisticated monitoring
-Alternatively fueled vehicles
-Terminal and concourses designed to enhance natural daylight
-Onsite recycling of construction debris
-Four solar energy arrays by 2014
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Snow and Ice Removal
500 Trained Snow Removal Personnel 270 Pieces of Snow Removal Equipment Snow Removal Crews Responsible for:
63 million square feet of concrete 250 lane miles of roadway
30 acres of parking lots, including 40,000 parking spaces Six runways and multiple taxiways
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Airport Infrastructure Management
- AIM for short - Consists of Maintenance and Engineering - Responsible for
- New Construction - Maintenance - Asset Management
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Maximo Utilization
- Maintenance Control - Receives calls for service - Dispatches correct maintenance team - Approximately 130000 Calls in 2013 - Generated 38000 work orders
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Maximo Utilization
- Currently use 6.28 - Actively on track for 7.5 implementation - Will go to a service call model with Phase 2 Implementation - Warranty functionality between 6.28 and 7.5 does not change
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Warranty Tracking Before
- Individual or Department Effort - Material Management (MATMAN)
- Had process for parts but does not involve Maximo Warranty - No tracking for entire asset
- Maintenance - Not utilizing full capability in Maximo - Popup occurs only at time of WO creation - Social dynamic involved in just click ok - Tech sometimes notified sometimes not
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Conclusions
- Correct individuals not getting notified - No follow through or tracking
- Review asset management practice
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Solution Options
- Retrain MCC on popup - Have all warranty decisions go through one office
- Utilize the notification functionality in Maximo
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Maximo Warranty Out of Box
- Warranty Contract Functionality Core
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Maximo Warranty Out of Box
- Warranty Contract Transport
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Maximo Warranty Out of Box
- Expiration Date in Asset and Location fields
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Solution Chosen
- Use Warranty Contracts (tr) - Allows use of claims function in the future - Allows for Item Warranty coverage as well
- Utilize notification functionality - Send notification to Asset User - Warranty admin
- Notifications for - Work order creation - Asset warranty expiration - Location warranty expiration - Contract expiration
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Implementing Solution in Maximo
- Identify Active Warranties - Modify Asset and Work Order screens to highlight expiration
dates - Standardize the Alert Process
- Person group for warranty administration - Three escalations to notify of impending expiration - Three Communication Templates to standardize notifications
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Identify Active Warranties
Created New Database Relationship - Joined Asset table to WarrantyAsset table - Allowed display of warranty expiration date from Asset
application
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Identify Active Warranties
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Modify Asset Application Screen
- Removed unnecessary fields to simplify screen - Highlights important details, e.g., warranty expiration - Keeps users from being overwhelmed by unused fields
- Provided ability to link between applications quickly - Go To menu now includes Purchase Contracts and
Warranty Contracts - Implementation required new Lookup Map
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Modify Asset Application Screen
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Modify Asset Application Screen
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Standardize Alerts: Escalations
- Identify possible warranty situations - Find new work orders created for a warrantied asset - Notify Asset Owner and Warranty Admin - Runs every 30 minutes
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Standardize Alerts: Escalations
- Identify expiring warranties - Track Asset and Location Warranty Expiration Dates - Notify Asset Owner and Warranty Admin when contract
within 60 days of expiration
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Standardize Alerts: Escalations
- Identify expiring contracts - Track warranty contracts for impending expiration - Notify Contract Administrator when contract within 60
days of expiration
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Standardize Alerts: Escalations
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Standardize Alerts: Person Groups
- Created Contract Administrator Group - Manage a periodically changing list of contract
administrators - Easily locate contact information for all contract related
notifications
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Standardize Alerts: Person Groups
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Standardize Alerts: Communications Templates
- Create Communication Templates to standardize alert process
- Sample:
Warranty Expiration Notification - Asset #:ASSETNUM expiring on :PLUSTWARRANTYVIEW.ENDDATE
The following asset #:ASSETNUM is approaching the end of warranty coverage on :PLUSTWARRANTYVIEW.ENDDATE. Please allow time for asset inspection prior to expiration.
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Standardize Alerts: Communications Templates
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Summary
- The warranty contract itself is easy and out of box
- Utilizing the notifications value adds
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Where we’re going
- Hope eventually is to use the Claims functionality
- Use Item Warranty more fully on airport wide equipment
- Using mobile tablets with field techs
- Allows better asset warranty visibility
- Having warranty documentation on hand at the unit itself
- Increase use of overall Asset tracking