purpose build solution in remote expert environment

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Overview of Connectivity Comparison Branch Branch Expert Expert LED TV iPad Pro DX80 IC Notebook LED TV Notebook Speaker & Mic (Bluetooth) Mouse (Bluetooth) PC Screen PC Screen Shared PC Bluetooth Headset Mouse (Bluetooth) Cisco SX10 USB HDMI iPad Pro IC Notebook HDMI Purpose-Built Solution Custom-Built Solution USB HDMI HDMI

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Page 1: Purpose Build Solution in Remote Expert Environment

OverviewofConnectivityComparison

BranchBranch

Expert Expert

LEDTV iPadPro

DX80 ICNotebook

LEDTVNotebook

Speaker&Mic(Bluetooth)

Mouse(Bluetooth)

PCScreen PCScreen

SharedPC BluetoothHeadset

Mouse(Bluetooth)

CiscoSX10

USB

HDMI

iPadPro

ICNotebook

HDMI

Purpose-BuiltSolution Custom-BuiltSolution

USB

HDMI

HDMI

Page 2: Purpose Build Solution in Remote Expert Environment

ImpactonCustomerExperience

BranchBranchPurpose-BuiltSolution Custom-BuiltSolution

HDMI

Upto 1080P5fps

Content

FullHDICVDO(1080P)WellOrganizedLayout

720PContent

720PVDO

UnmanagedLayout

Summary1) The purpose built solution will automatically display Video

from IC and Presentation properly while customer built solution will always needs branch staff to organize the layout every time. This could lead to time waste and eventually sales opportunity.

2) Full HD Resolution on 55” (or larger) LED TV will be much clearer than 720P (normally run on upto 32” LED TV)

3) Purpose build solution can capture wider range of video picture so customer can sit closer to screen and IC still can see him/her properly.

customercustomer

VDOQualityComparison

Page 3: Purpose Build Solution in Remote Expert Environment

ImpactonCustomerExperience(Cont.)

BranchBranch

Expert

LEDTV iPadPro

DX80 ICNotebook

LEDTVNotebook

Speaker&Mic(Bluetooth)

Mouse(Bluetooth)

CiscoSX10iPadPro

HDMI

Purpose-BuiltSolution Custom-BuiltSolution

USB

HDMI

HDMI

Summary1. Audio Quality from Custom-Built Solution can be

impacted or degraded by many factors e.g. • Misplace of Bluetooth Speaker/Mic and LED TV

range can cause echo noise • Audio Volume on Bluetooth Speaker/Mic or

Notebook or TV can impact customer’s hearing of IC advice/sales pitch

• Weak-battery on Bluetooth Speaker can lead to degraded/disrupted audio streaming.

Page 4: Purpose Build Solution in Remote Expert Environment

ImpactonBranchSalesProductivityandEffort

BranchBranch

Expert

LEDTV

DX80 ICNotebook

LEDTV Notebook

Speaker&Mic(Bluetooth)

Mouse(Bluetooth)

iPadPro

HDMI

Purpose-BuiltSolution Custom-BuiltSolution

USB

HDMI

HDMI

1. When Meeting Time is Due2. IC Place Call to Branch or

System Can Also Automatically Call to Branch Extension

3. Video endpoint can be set to automatically receive the incoming call from IC

Purpose-built solution can minimize branch sales effort as well as user training time

1

PCScreen

SharedPC

USB

HDMI

1. Call from IC2. Branch Sales click

“Answer” on UC Client3. Move Video Screen to LED

TV Screen4. Click “Full Screen’ Mode to

make proper look and feel for customer

Custom-Built Solution requires more effort and constant training.

Page 5: Purpose Build Solution in Remote Expert Environment

ImpactonICProductivityandEffort

Branch

Expert

LEDTV

ICNotebookHDMI

Purpose-BuiltSolution

HDMI21

D1510413 User Guide Cisco TelePresence DX70, DX80Produced: April 2016 for CE8.2All contents © 2010–2016 Cisco Systems, Inc. All rights reserved.

Share content

Change Presentation Layout In a Call

You may change the layout of the screen during presentations. Typical options available will be with or without showing the presenter and showing the presenter as either a PiP (Picture in Picture) or PoP (Picture outside Picture).

The layout options available on your system may differ from those shown here, but the layouts shown are always those you may choose between.

About Presentation Layout

Tap the Layout to invoke the layout options, as shown.

Select your preferred layout by tapping it.

17

D1509704 User Guide Cisco TelePresence SX10Produced: December 2014 for TC7.3All contents © 2014 Cisco Systems, Inc. All rights reserved.

Start and Stop PresentationCamera

Make sure your presentation source is connected and switched on. Select Share and press OK on the remote control.

Navigate to the source to be shared.

You will now see a preview of the content of the source to be shared. No sharing has taken place yet. Press OK on the remote control to start sharing.

To stop sharing content, select Stop sharing and press OK on the remote control. You may maximize or minimize the shared content image by means of the button number two from the left.

Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.

About Content Sharing

1. Whileinthevideocall,ICcanopenfilefromhislaptopandclick“showPC”

2. SimplyclickshareonDX80screen

3. PresentationandVideoLayoutautomaticallyadjustedonbranchscreen.

4. Indrawingcase,ICcansimplyflipdownthecameraandcontinueconversationwithcustomer

Summary:InPurpose-builtsolution,ICcanfocusongivingcustomeradvice.Hecanalsousemultipletechnicssogetkeymessageacrosstothecustomerviapresentationsharing,videostreaming,andwhiteboarding

Page 6: Purpose Build Solution in Remote Expert Environment

ImpactonICProductivityandEffort(Cont.)

Branch

LEDTV Notebook

Speaker&Mic(Bluetooth)

Mouse(Bluetooth)

iPadPro

Custom-BuiltSolution

USB

HDMI

PCScreen

SharedPC

USB

HDMIBluetoothHeadset

Mouse(Bluetooth)

ICNotebook

21

D1510413 User Guide Cisco TelePresence DX70, DX80Produced: April 2016 for CE8.2All contents © 2010–2016 Cisco Systems, Inc. All rights reserved.

Share content

Change Presentation Layout In a Call

You may change the layout of the screen during presentations. Typical options available will be with or without showing the presenter and showing the presenter as either a PiP (Picture in Picture) or PoP (Picture outside Picture).

The layout options available on your system may differ from those shown here, but the layouts shown are always those you may choose between.

About Presentation Layout

Tap the Layout to invoke the layout options, as shown.

Select your preferred layout by tapping it.

17

D1509704 User Guide Cisco TelePresence SX10Produced: December 2014 for TC7.3All contents © 2014 Cisco Systems, Inc. All rights reserved.

Start and Stop PresentationCamera

Make sure your presentation source is connected and switched on. Select Share and press OK on the remote control.

Navigate to the source to be shared.

You will now see a preview of the content of the source to be shared. No sharing has taken place yet. Press OK on the remote control to start sharing.

To stop sharing content, select Stop sharing and press OK on the remote control. You may maximize or minimize the shared content image by means of the button number two from the left.

Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.

About Content Sharing21

D1510413 User Guide Cisco TelePresence DX70, DX80Produced: April 2016 for CE8.2All contents © 2010–2016 Cisco Systems, Inc. All rights reserved.

Share content

Change Presentation Layout In a Call

You may change the layout of the screen during presentations. Typical options available will be with or without showing the presenter and showing the presenter as either a PiP (Picture in Picture) or PoP (Picture outside Picture).

The layout options available on your system may differ from those shown here, but the layouts shown are always those you may choose between.

About Presentation Layout

Tap the Layout to invoke the layout options, as shown.

Select your preferred layout by tapping it.

SelectfromJabbertoshareextendedscreentocustomer

17

D1509704 User Guide Cisco TelePresence SX10Produced: December 2014 for TC7.3All contents © 2014 Cisco Systems, Inc. All rights reserved.

Start and Stop PresentationCamera

Make sure your presentation source is connected and switched on. Select Share and press OK on the remote control.

Navigate to the source to be shared.

You will now see a preview of the content of the source to be shared. No sharing has taken place yet. Press OK on the remote control to start sharing.

To stop sharing content, select Stop sharing and press OK on the remote control. You may maximize or minimize the shared content image by means of the button number two from the left.

Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.

About Content Sharing

17

D1509704 User Guide Cisco TelePresence SX10Produced: December 2014 for TC7.3All contents © 2014 Cisco Systems, Inc. All rights reserved.

Start and Stop PresentationCamera

Make sure your presentation source is connected and switched on. Select Share and press OK on the remote control.

Navigate to the source to be shared.

You will now see a preview of the content of the source to be shared. No sharing has taken place yet. Press OK on the remote control to start sharing.

To stop sharing content, select Stop sharing and press OK on the remote control. You may maximize or minimize the shared content image by means of the button number two from the left.

Use this feature to share content on your PC in a call or outside a call. The procedure is the same, but shown here is the in-call way only.

About Content Sharing1. Before meeting start, IC move presentation file from his notebook to shared PC (or share drive)

2. IC opens the presentation file from shared PC and move it to extended screen

3. Expand the presentation file to “full screen”

4. IC selects “share screen” menu with share from extended screen

5. Branch sales moves presentation sharing to LED TV screen

6. Branch sales is to rearrange the screen on LED TV to make video and presentation look organized

On Custom-built solution, there are more step in presentation sharing and could cause disruption in conversation with customer

Page 7: Purpose Build Solution in Remote Expert Environment

TechnicalComparison

PurposedBuiltSolution• DX80,SX10,andMX200VideoEndpointisbuilttooperatezerotominimalneedtorestart.• Recordingforvideo/audiofrompurposebuiltsolutioncanbeseparatedfromDataV-LAN.Thusnorisktocriticalinformation

Custom-BuiltSolution• SinceJabberisoperatedonWindows,itrequiresPCtoshutdown/restartonproperbasis.• Recordingforvideo/audiofromcustombuiltsolutionneedtobedoneonDataV-LAN.Therecouldberiskinbusinessinformation