putting the pieces together - eurofins scientificthe group is the world leader in food and...

16
New Customer Introduction Putting the Pieces Together

Upload: others

Post on 03-Jul-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

New Customer IntroductionPutting the Pieces Together

Page 2: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Table of Contents

Getting your samples to us Page 3

BottlesSamplingDelivery

Bottle Types Page 4

Customer Service from the time we receive your samples Page 6

Sample ReceiptsInterim Results by SpreadsheetResult AlertsResult AlertsReport pdfResult spreadsheet

New Customer Application Form Page 9

Terms and Conditions Page 11

Eurofins Corporate History Page 14

Contact Us Page 16

Who are we?Eurofins Scientific is an international life sciences company which provides aunique range of analytical testing services to clients across multiple industries.The Group is the world leader in food and pharmaceutical products testing. Itis also number one in the world in the field of environmental laboratoryservices, and one of the global market leaders in agroscience, genomics,pharmaceutical discovery and central laboratory services.

We are based in a purpose built facility of 1450 m2 at 85 Port Road, LowerHutt. Eurofins ELS is comprised of four separate laboratory areas –Instrumental Chemistry, General Chemistry, Biological Fluids, andMicrobiology. The latter is further split into three separate rooms with clean,cleaner and ultra clean capabilities. The ultra clean lab is used for pathogenicbacteria determinations.

In mid-2016 Eurofins-ELS opened satellite laboratories in Auckland andChristchurch. These laboratories offer full scope testing and samplingservices.

Cover Photo: the puzzle pieces are all in place

Page 3: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Getting your samples to us

Bottles

Eurofins-ELS is accredited by IANZ against ISO17025 so that our proceduresare consistent with the best laboratory procedures available globally. Part ofthis process is to work closely with all our customers to ensure the integrity ofthe samples from the time they are taken right through to the numbers on ourreports.We usually send more than one bottle type with each sampling kit –sometimes as many as 10 different bottles per sample! The bottle labels areall colour-coded to make sampling easier. Each bottle corresponds to aparticular preservative type and ensures the parameters under examinationremain as constant as possible.Please have a look at the following pages for more detail on the bottle typeswe provide.

SamplingThe objective of sampling is to collect a portion of material small enough involume to be transported conveniently and handled in the laboratory while stillaccurately representing the material being sampled.

Sampling is an often underestimated but very crucial step in the analyticalprocess. Many things can go wrong before the sample reaches a laboratoryso we offer assistance to minimise risk associated with:

Inappropriate sample types and locations Incorrect sampling technique Sample contamination Incorrect labelling Sample homogeneity Delivery timeframes

Please download from our website, or ask us for our sample integrity brochurewhich explains the sampling process.

Delivery

Our delivery address can be found on the back page. Please remember to callus if you have any difficulties or need some further clarification.

Page 4: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Bottle Types

ELS delivers a range of bottle types featuring different labels to our clientsbased on the sampling technique and preservatives required for each

analysis.

Unpreserved bottle – Purple borderUsed for all water types and effluents

This bottle is used for ‘shorts’, such asBOD, suspended solids, pH, conductivity,turbidity, and alkalinity species.

150mL Brown Glass Bottle - Brown borderUsed for all water types

Used for all forms of carbon analysesincluding Total Organic Carbon,Dissolved Organic Carbon, Non-Purgeable Organic Carbon, andPurgeable Organic Carbon. Please fill the

bottle carefully so that air is not introduced. Refrigerate beforedelivery to ELS.

100mL Total Nutrients bottle – Red borderUsed for all water types and effluents

Total Phosphorus and Total Nitrogenare sampled in this bottle. It isrecommended that the bottle be filledalmost to the top, frozen thendelivered to ELS. Alternatively thesample can be delivered to ELS within

one hour of sample collection.

100ml Dissolved Nutrients Tube – Yellow borderUsed for all water types and effluents

Use this bottle for dissolved nutrientssuch as DRP, Nitrate-Nitrite Nitrogen,and ammonia. It is recommended thatthe sample be filtered on-site, the bottlefilled to the shoulder, then frozen.

Alternatively the sample can be delivered to ELS within onehour of sample collection.

Page 5: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

250mL Glass Mercury – Blue borderUsed for all water types and effluents

This specially cleaned and preservedbottle is used specifically for thecollection of mercury samples. Itcontains nitric acid and should be filledwithout overflowing. Once sampled it

does not require refrigeration.

50mL Tube– Silver borderUsed for all water types and effluents

This bottle is for the collection of metalssamples and contains nitric acid. Itshould not be overfilled. It is also used tocollect potable water for aggressiveness.

Sterile bottle – various sizes, no borderUsed for all water types effluents, andsolids

Can be used for all microbiologicalanalyses such as E.coli or Enterococci.The bottle contains sodium thiosulphate

for potable water samples.

100mL COD/TKN bottle – Orange borderUsed for non-potable waters effluents

This bottle contains sulphuric acid andshould be filled without overflowing.

100mL Anions Tube – Aqua borderUsed for all water types and effluents

Sulphate, Fluoride, Chloride, and otheranions are collected in this bottle. It isrecommended that the sample befiltered on-site wherever possible.

Page 6: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Customer Service from the time we receive your samples

Our customer service programme offers all our customers the opportunity tobe kept informed of their samples via email for each critical step through ourlaboratory. We believe that by telling you when each critical step hashappened that you do not need to call, email, or go online and find theinformation for yourself.

Critical to this process is the ability to send emails from our database, andbecause of this we are investing in more robust email routines that will ensuredelivery of data even when servers are down.

Essentially we can deliver the following emailed information:

Page 7: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Sample ReceiptsIf you would like to receive an email notification when your samples havebeen registered in our system, then please let us know. The email will be sentonce the samples have been entered into our database, and will mean thatthe testing process has begun.

The email will have a green border (all go!) and will look similar to thisexample . . .

Interim Results by SpreadsheetSome of our customers work in industries that require fast and accurateresults. For this reason, we have programmed our database with the ability toschedule interim spreadsheet reports, and email them directly.

This allows, for example, the faster E.coli results to be emailed ahead of theslower staphylococcus results.

We offer this service mainly to larger routine customers and we ask them toremember that the information is often interim and unchecked. It is intendedas a tool to assist our customers rather than a final report.

Result AlertsDuring the testing process, some of the results may exceed pre-determinedlevels and if this happens the database will generate an alert.

We can send you the alert via email (or text). The email will have a red border(a nice alarming colour!) as shown in the example below:

Please let us know if you wish to receive these alert emails. PLEASE NOTE:due to the reporting requirements of the NZ Drinking Water Standards, we willautomatically email our council customers with any E.coli non-compliance.

The following samples have been receipted at the laboratory:-

Sample Description Notes Sample Date Date Received08/12345-01 Cooling Tower 1 01/03/2008 02/03/200808/12345-02 Cooling Tower 2 01/03/2008 02/03/200808/12345-03 Drinking Water Tap 1 Office tap 01/03/2008 02/03/200808/12345-04 Drinking Water Tap 2 01/03/2008 02/03/2008

Alert from Environmental Laboratory Services Ltd. re: Boris and Oleg Ltd – Drinking Water Tap 1 (Office Tap)Batch Number: 08/12345 Order Number BO12345 Work Area ID: ELSSample Number: 03 Sample Point Code: Boris-01 Customer Code: 9999Sub Sample: Version: 1 Phone: (04) 123 4567Date Received: 2/03/2008 Sample Type: Primary Email: [email protected]: Oleg Variation: Factory ID:Product Desc: Drinking Water Tap 1Test: 0104 – E.coliNotes: Office TapResult Present DNC Does Not Comply

Page 8: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

The levels that drive these must be set in advance by you, our customer, soplease let us know if you require this service, and who you want the alertemails to be sent to. What we would normally look for is a list such as:

Report pdfOnce all the tests for all the samples have been completed and validated, thefinal report will of course be emailed to you. This will remain the same formatas we have been providing for almost 2 years and will retain the blue borderand will appear just like the example below.

Sample Description Notes Date Date Received08/12345-01 Cooling Tower 1 01/03/2008 02/03/200808/12345-02 Cooling Tower 2 01/03/2008 02/03/200808/12345-03 Drinking Water Tap 1 Office tap 01/03/2008 02/03/200808/12345-04 Drinking Water Tap 2 01/03/2008 02/03/2008

The format of this pdf report email is suitable for archiving within your emailprogram, and can be used to search within that program for any lost reports.Simply type the sample details (date, description etc) into the search functionof your email program and the correct report will be found!

Result spreadsheetAs well as a pdf version of your report, we can also simultaneously send youa spreadsheet of results. For customers with their own database we canusually present the data in a format suitable for uploading. We also apply astreamlining process to this spreadsheet, so that if we send you 10 pdfreports, a single spreadsheet will contain the data from all 10 reports. Thismeans less time opening spreadsheets!

Please let us know if you require spreadsheet results, and who you want themsent to. They can go to a different set of people than the pdf reports go to. Forexample: the spreadsheet could go to the IT team for uploading, while the pdfreports are sent to the sampler.

InvoicesOur invoices are emailed to you with an orange border showing all thesamples contained. If you supplied an order number, we will put this in theheader of the email so you can search for it later.

Sample Point Test Name Minimum Limit Maximum ValueFinal Effluent BOD none 50 g/m3Pesto APC none 100 cfu/gPotable Water pH 7 8.5Trade Waste mercury none 0.002 g/m3

Page 9: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Customer Details

Company NameContact NameRegistration NumberPostal Address 1Postal Address 2Postal Address 3

Courier Address 1Courier Address 2Courier Address 3

Invoice Details (leave blank if details above to be used for invoicing)

Invoice Contact NameInvoice Address 1Invoice Address 2Invoice Address 3PhoneFax and Mobile Nos

Please provide two credit reference checks

Name OnePhone Number

Name TwoPhone Number

and sign here as acknowledgement Date

Eurofins-ELS LtdNew Customer Application Form - Page 1

Terms of Trade:  All accounts are payable by the 20th day of the month following the date of the invoice.  If theaccount is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal to 25%of the unpaid portion of the invoice amount and other legal and collections costs not covered by the fee.  Thank you.

Our Bank Account for Direct Credit Payments: BNZ 020528-0513672-00

I have read the ELSterms and conditions

Customer Welcome 20 Jan 2015 Please Turn Over the Page

Page 10: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

After sending samples back to Eurofins, do you wish to receive an emailed confirmation ?

Yes NoEmail Address:

If you have limits to comply with, do you wish to receive an email or text if they are exceeded?Please provide your limits on a separate sheet of paper

Yes NoSend email to:

Where would you like your laboratory reports emailed to

Email Address:

Where would you like your invoices emailed to

Email Address:

Do you wish to receive a spreadsheet of your results along with your emailed pdf?Please let us know if you have special spreadsheet requirements

Yes or NoEmail Address:

We welcome and appreciate any feedback, both positive and negative, that allows usthe opportunity to learn from and to improve our service delivery.

Please complete the following details as thoroughly as you can as it assists us in

It is our wish to make things as simple as possible for you

Eurofins-ELS LtdNew Customer Application Form - Page 2

delivering to you a complete laboratory service

Please remember that Eurofins is committed to a business model that encompassesthe principals of 'Continuous Improvement'.

Page 11: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

TERMS AND CONDITIONS

Eurofins ELS Ltd

1. GENERAL

1.1. All Services to be provided by Eurofins ELS Ltd (Eurofins) will be governed by these Terms and Conditions (Terms) as varied by any special terms agreed to by Eurofins in writing (Special Terms).

1.2. No order for Services or any Special Terms relating to that order will be deemed to have been accepted by Eurofins unless Eurofins has confirmed acceptance of the order or the Special Terms in writing. In these Terms “in writing” means any confirmation by Eurofins in writing delivered personally or sent by post, facsimile or email.

1.3. These Terms will prevail over any other terms unless Eurofins specifically confirms acceptance of Special Terms in writing. Unless otherwise agreed to by Eurofins in writing any Special Terms shall apply only to that specific order.

2. SERVICES

2.1. In these Terms “Services” means food, or pharmaceutical product testing, environmental laboratory testing or audit and assurance services that Eurofins agrees to provide to the Customer in writing.

2.2. Eurofins will provide the Services using reasonable care and skill, adopting such methods as Eurofins considers appropriate and in accordance with any Special Terms agreed to by Eurofins in writing.

2.3. The Services will be undertaken in the time period agreed to between Eurofins and the Customer and in the absence of agreement within a reasonable time. Eurofins will not be liable for any delay in providing the Services.

2.4. Any reports issued by Eurofins relate exclusively to the samples provided by the Customer and do not relate to the lot from which samples have been obtained.

2.5. Where Eurofins has agreed to provide audit and assurance services, the audit report issued by Eurofins shall relate only to the scope of services agreed to in writing by Eurofins (either in the quotation, the engagement letter or an agency agreement).

2.6. Eurofins may delegate the performance of part or all of the Services to a third party and the Customer authorises the release of all information necessary to the third party for the provision of the Services.

2.7. Any reports provided by Eurofins can only be relied upon by the party to whom the report is addressed and cannot be relied on by any other party. By providing the Services (and any reports) Eurofins will not be deemed to have assumed any obligation or liability that the Customer has to a third party.

3. OBLIGATIONS OF THE CUSTOMER

3.1. To enable Eurofins to provide the Services, the Customer will:

(a) ensure that adequate quantities of the samples and materials are provided in a safe condition. Eurofins may (at the Customer’s cost) undertake initial tests on the samples, material or the site to ensure that it is safe and appropriate for Eurofins to provide the Services;

(b) ensure that sufficient information instructions and documentation is provided;

(c) where appropriate provide safe and secure access to the site and access to the Customer’s representatives;

(d) ensure that all necessary measures are taken to ensure safety in the performance of the Services including (without limitation) complying with all regulations relating to labelling, transportation of the samples and materials, access to the sites, treatment of hazardous materials;

(e) inform Eurofins in advance of any hazard or danger, actual or potential associated with any samples or testing;

(f) immediately inform Eurofins of any change that could affect the provision of the Services or the safety of its personnel.

4. FEES AND PAYMENT

4.1. The Customer will pay the fees agreed between the Customer and Eurofins for the Services. If the parties have not agreed on the fee payable for the Services than the Customer will pay Eurofins standard fees for the provision of the Services.

4.2. Fees are exclusive of GST which will be paid by the Customer.

4.3. Unless otherwise agreed in writing all fees quoted are exclusive of all expenses such as travelling costs and any disbursements incurred on behalf of the Customer.

4.4. The fees will be paid by the 20th calendar day of the month following the issue of a tax invoice for the Services by Eurofins.

4.5. Fees will be paid without deduction, set off or counter claim and the Customer cannot retain or defer payment on account of any dispute with Eurofins.

4.6. If the Customer fails to pay any fees when due, Eurofins may:

(a) charge interest at the rate of 2% per month calculated on a daily basis for any fees or part of fees outstanding at the due date for payment;

(b) commence proceedings for the collection of unpaid fees and the Customer will be liable for all costs incurred by Eurofins (including all legal costs on a solicitor – client basis);

(c) withhold the release of any reports until all fees have been paid in full by the Customer;

(d) require that part or all of the fees be paid in advance of providing the Services;

(e) cease providing the Services to the Customer without notice.

4.7. In the event that any unforeseen circumstances or expenses arise in undertaking the Services, Eurofins will endeavour to inform the Customer of any additional costs incurred by Eurofins and unless the Customer advises Eurofins not to undertake any further works, the Customer will be responsible for the additional costs.

Page 12: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

5. SAMPLES

5.1. All samples become the property of Eurofins to the extent necessary for the performance of the Services.

5.2. Eurofins will not be required to store samples and may destroy or otherwise dispose of the samples or return the samples to the Customer (at the Customer’s cost in all respects) immediately following analysis of the samples.

5.3. If the Customer pays for storage of the samples Eurofins will take commercially reasonable steps to store the samples for the agreed period in terms of industry practice.

5.4. The Customer acknowledges and accepts that:

(a) it is solely responsible for the sampling process and warrants that the sample provided to Eurofins is representative of the lot from which the samples were drawn; and

(b) Eurofins expresses no opinion and accepts no liability in respect of the Customer’s production process or homogeneity of the sample.

5.5 The Eurofins sampling service uses IANZ approved methodology and/or best practice to collect and transport samples that are fit for the purpose of analytical testing. Eurofins shall have no liability if the sample collected is not representative of the source from which it has been taken.

6. TITLE TO PROPERTY AND REPORTS

6.1. Eurofins will retain title to any analysis, results, reports or software produced by Eurofins until all fees have been paid by the Customer.

6.2. Eurofins will be entitled to store, use, publish or otherwise deal with all analysis, results, reports, or software so long as Eurofins does not identify the Customer, except where required by law.

6.3. All intellectual property rights created in the course of the provision of the Services by Eurofins pursuant to this agreement will vest in Eurofins immediately upon creation. If required by Eurofins, the Customer will execute all documents and do all acts and things required to enable the rights to vest in Eurofins.

6.4. Any report provided by Eurofins and the copyright contained therein shall be and remain the property of Eurofins and the Customer shall not alter or misrepresent the contents of such documents in any way. The Customer shall be entitled to make copies for its internal purposes only.

6.5. The Customer may only reproduce or publish any report by Eurofins in full without alteration. Eurofins name, logo or service marks, or any other means of identification cannot be used in any publication by the Customer unless the Customer has obtained the prior written consent of Eurofins.

7. LIMITATION OF LIABILITY

7.1. The Customer acknowledges that the Services are provided using the then current state of technology and methods developed and generally applied by Eurofins and involve analysis, interpretations, consulting work and conclusions. Eurofins shall use commercially reasonable degree of care in providing the Services.

7.2. Reports are issued on the basis of information, documents and/or samples provided by, or on behalf of, the Customer and solely for the benefit of the Customer who is responsible for acting as it sees fit on the basis of such reports. Neither Eurofins nor any of its officers,

employees, agents or subcontractors shall be liable to the Customer nor any third party for any actions taken or not taken on the basis of such reports nor for any incorrect results arising from unclear, erroneous, incomplete, misleading or false information provided to Eurofins.

7.3. Eurofins shall not be liable for any delayed, partial or total non-performance of the Services arising directly or indirectly from any event outside Eurofins control including failure by the Customer to comply with any of its obligations hereunder.

7.4. The liability of Eurofins in respect of any claim for loss, damage or expense of any nature and howsoever arising shall in no circumstances exceed the lesser of an amount equal to 3 times the fee paid in respect of the Service which gives rise to such claim or $15,000.00.

7.5. Eurofins shall have no liability for any indirect or consequential loss including, without limitation, loss of production, loss of contracts, loss of profits, loss of business or costs incurred from business interruption, loss of opportunity, loss of goodwill or damage to reputation and cost of product recall (including any losses suffered as a result of distribution of the Customer’s products subject of the Services prior to the report being released by Eurofins). It shall further have no liability for any loss, damage or expenses arising from the claims of any third party (including, without limitation, product liability claims) that may be incurred by the Customer.

7.6. In the event of any claim, the Customer must give written notice to Eurofins within 60 days of discovery of the facts alleged to justify such claim and, in any case, Eurofins shall be discharged from all liability for all claims for loss, damage or expense unless proceedings are brought within six calendar months from:

(a) the date of performance by Eurofins of the Service which gives rise to the claim; or

(b) the date when the Service should have been completed in the event of any alleged non performance.

7.7. Unless Eurofins explicitly agrees in writing, the Services shall be provided exclusively to the Customer and cannot be relied on by a third party. The Customer will indemnify and hold Eurofins harmless against any and all third party claims relating to the provision of the Services to the Customer.

7.8. The Customer shall be responsible for and indemnifies Eurofins against all costs, damages, liabilities, and injuries that may be caused to or incurred by Eurofins or its personnel or representatives including on the sampling site, during transportation or in the laboratory by the Customer’s sample or by sampling site conditions.

8. FORCE MAJEURE

8.1. If Eurofins is prevented from performing or completing the Services for any cause outside Eurofins’ control, including, but not limited to, acts of god, war, terrorist activity or industrial action; electricity outage; failure to obtain permits, licenses or registrations; illness, death or resignation of personnel or failure by Customer to comply with any of its obligations the Customer will pay to Eurofins:

(a) the amount of all non-refundable expenses incurred by Eurofins; and

(b) a proportion of the fee equal to the proportion of the Services actually carried out (provided that if the Services cannot be performed as a result of

Page 13: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

an act or omission on the part of the Customer, the Customer will pay the full fee and all expenses incurred by Eurofins),

and Eurofins will be relieved of all responsibility whatsoever for the partial or total non-performance of the Services.

9. MISCELLANEOUS

9.1. If any one or more provisions of the Terms are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

9.2. Except as expressly provided in these Terms or the Special Terms, the Customer may not assign or transfer any of its rights without Eurofins prior written consent.

9.3. The provisions of the Consumer Guarantees Act 1993 shall not apply to the Services provided by Eurofins to the Customer.

9.4. The parties acknowledge that Eurofins provides the Services to the Customer as an independent contractor and that this agreement does not create any partnership, agency, employment or fiduciary relationship between Eurofins and the Customer.

9.5. Any failure by Eurofins to require the Customer to perform any of Eurofins obligations under these Terms or Special Terms shall not constitute a waiver of its right to require performance of that or any other obligation.

9.6. This agreement is exclusively governed by the laws of New Zealand and the parties submit to the exclusive jurisdiction of the New Zealand courts.

9.7. The Terms may be modified in writing from time to time by Eurofins and the order for Services will be governed by the most recent version of these Terms that are in effect at the time Eurofins accepts the order.

9.8. Unless Eurofins specifically confirms acceptance in writing, Eurofins will not be bound by any terms and conditions set out in the Customer’s purchase order.

Page 14: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

EUROFINS CORPORATE HISTORY

Company OverviewEurofins is an international life sciences company which provides a unique range of analyticaltesting services to clients across multiple industries. The Group is the world leader in food andpharmaceutical products testing. It is also number one in the world in the field of environmentallaboratory services, and one of the global market leaders in agroscience, genomics and centrallaboratory services.

Short HistoryEurofins Scientific was founded in 1987 with 10 employees to market the SNIF-NMR technology,a patented analytical method used to verify the origin and purity of several types of food andbeverages and identify sophisticated fraud not detectable by other methods.

Today the Eurofins Group is a leading provider of analytical testing services with:• an international network of over 200 laboratories across 38 countries in Europe, the USA, Asiaand South America• 20,000 staff• a portfolio of over 120,000 reliable analytical methods• more than 100 million assays performed each year to establish the safety, identity,composition, authenticity, origin, traceability, and purity of biological substances and products.

Eurofins is one of the fastest growing companies in Europe: since its IPO on the French stockexchange in 1997, Eurofins’ sales have increased by about 40% each year (in compoundaverage) to over US$ 2bn in 2015.

Between the Initial Public Offering on 24 October 1997 and 16 September 2011, Eurofins’ shareprice has multiplied by 33x, an annual average increase of 29% (against 1x and 0.2% respectivelyfor the French CAC 40 index and 1.6x and 3.0% for the Nasdaq over the same period).

Recent DevelopmentsIn 2011, Eurofins started seeing the benefits from its simultaneous five-year intense investmentprogram, and two-year reorganization program, both of which were concluded on schedule in2010. The results have been reflected in a significantly enlarged network of state-of-the-artlaboratories and Competence Centres, increased efficiency across the Group, and higher marketshare in most countries where the Group operates. Most importantly, these achievements haveled to superior capabilities to service customers, and higher profitability. Eurofins boasts a verymodern, streamlined network of laboratories uniquely capable of providing high quality analysesat reasonable cost.

Investments in startups in 15 new countries, along with focused acquisitions, have substantiallyincreased the range of Eurofins’ offerings in its customers’ key markets around the world. TheGroup’s five laboratories in China and Hong Kong (wholly owned), as well as our facilities in Indiaand Japan, for food, pharma and product testing all operate to western standards and regulations.More sites are being planned in China and the rest of Asia. In addition, new laboratories in thedeveloping markets of India, Brazil, Singapore, New Zealand, and Eastern Europe in particularshould start contributing meaningfully to the Group’s overall growth from 2013 onwards.

Over the years, Eurofins has developed many new analytical testing methods and hasparticipated in, or led several R&D projects upon request of governments or customers. Drawingon its world-class Competence Centres and its expertise, Eurofins is driving growth from itsmarket-leading portfolio of tests, outsourcing agreements and through cross-selling opportunitiesacross its world-wide laboratory network.

Page 15: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

Consistent with its goal of securing the leading global position in its core competence areas, inApril 2011, Eurofins acquired Lancaster Laboratories, the leading provider of pharmaceuticalproducts testing and one of the largest environmental testing laboratories in North America.

FutureEurofins is committed to supporting its clients’ objectives of ensuring that their products reach thebest possible quality and safety levels in all markets in which they operate. Eurofins will continueto develop and acquire the most comprehensive range of state-of-the-art analytical technologiesas well as expand its geographical reach in order to support its clients’ increasingly stringentquality and safety standards and the expanding demands of regulatory authorities around theworld.

Legal Entity and Company Details

Full Legal Trading Name: Eurofins

Legal Status: Limited Liability Company

New Zealand Sites: Auckland, 35 O’Rorke Rd, Penrose, Ph +64 9 579 2669Wellington, 85 Port Road, Seaview, Ph +64 4 576 5016Christchurch, 43 Detroit Drive Ph +64 3 343 5277

Shareholders: Eurofins Food Testing Lux Holding SARL Luxembourg

Directors: Olivier DeflineRob DeaconUdit Singh

National Business Manager - Food Jean-Eudes Lepelletier Ph +64 27 801 1736

National Business Manager – Rob Deacon Ph +64 27 248 9604Environmental:

Page 16: Putting the Pieces Together - Eurofins ScientificThe Group is the world leader in food and pharmaceutical products testing. It ... Aqua border Used for all water types and effluents

IANZ Accreditation Numbers:Biological 639, Drinking Water 787,

Chemistry 414, RLP 1140

Contact Details

Please feel free to contact us by any one of the methods shown below.

Main LinesWellington Main Telephone (04) 576-5016Auckland Main Telephone (09) 579-2669Christchurch Main Telephone (03) 343-5227Dunedin Main Telephone (03) 972-7963

Direct LinesAccounts (04) 568-1205

Rob Deacon General Manager (04) 568-1203Sunita Raju Microbiology Lab Manager (04) 568-1206Tracy Morrison Chemistry Lab Manager (04) 568-1200Sharon van Soest Chemistry Lab Manager (04) 568-1200Deb Bottrill Sample Logistics Manager (04) 576-5016Dan Westlake Christchurch Lab Manager 021-242-2742Ralph Veneracion Auckland Lab Manager 021-242-2711

Email can be directed to staff using "first name last name"@eurofins.com

CourierWellington: 85 Port Road, Seaview, Lower Hutt, New Zealand 5010Auckland: 35 O’Rorke Road, Penrose, Auckland 1061Christchurch: 43 Detroit Drive, Rolleston 7675Dunedin: 16 Lorne Street, South Dunedin 9012

MailP.O. Box 36-105, Wellington Mail Centre, Petone, New Zealand 5045.

EmailGeneral Information: [email protected]

WEB

www.eurofins.co.nz

Customer Services: Version 6