pwc global economic crime survey 2009

24
The Global Economic Crime Survey Economic crime in a downturn November 2009

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The 2009 survey scrutinised fraud and associated integrity risks during a period in which most territories around the world experienced either a dramatic economic downturn or at least a significant slowdown. Against this backdrop, the survey investigated the root causes of economic crime, and the way in which it affects businesses worldwide. Russia topped the list with 71% of respondents experiencing fraud there.

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Page 1: PWC Global Economic Crime Survey 2009

The G

lob

al E

co

no

mic

Crim

e S

urv

ey

Eco

no

mic

crim

e in

a d

ow

ntu

rnN

ove

mb

er

2009

Page 2: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

2

We a

re p

lease

d t

o p

rese

nt

our

fift

h G

lob

al E

co

no

mic

Crim

e S

urv

ey.

Our

2009 s

urv

ey

scru

tinis

ed

fr

aud

and

ass

ocia

ted

inte

grity

ris

ks

during

a p

erio

d in

whic

h m

ost

terr

ito

ries

aro

und

the w

orld

exp

erienced

either

a d

ram

atic e

co

no

mic

do

wntu

rn o

r at

least

a s

ignifi

cant

slo

wd

ow

n. A

gain

st t

his

b

ackd

rop

, th

e s

urv

ey

inve

stig

ate

d t

he r

oo

t cause

s o

f eco

no

mic

crim

e, and

the w

ay

in w

hic

h it

aff

ects

busi

ness

es

wo

rld

wid

e.

Eco

no

mic

crim

e is

a t

ruly

glo

bal p

heno

meno

n. O

ver

3,0

00 s

enio

r re

pre

senta

tive

s o

f o

rganis

atio

ns

in

54 c

ountr

ies

(inclu

din

g r

esp

ond

ents

sp

read

fro

m A

ust

ralia

to

Venezu

ela

) co

mp

lete

d o

ur

web

-base

d

surv

ey.

To

enab

le u

s to

dete

rmin

e lo

ng

-term

tre

nd

s, r

esp

ond

ents

were

ask

ed

a n

um

ber

of

‘co

re’

quest

ions

on fra

ud

. T

hey

were

als

o a

sked

a n

um

ber

of o

ther

quest

ions

specifi

cally

on t

he fra

ud

thre

ats

th

at

em

erg

e in

an e

co

no

mic

do

wntu

rn. W

ith 6

2%

of

resp

ond

ents

rep

ort

ing

that

their o

rganis

atio

ns

had

suff

ere

d a

declin

e in

reve

nues

during

the la

st 1

2 m

onth

s, w

e w

ere

ab

le t

o o

bta

in s

om

e v

alu

ab

le

insi

ghts

into

the t

ypes

and

cause

s o

f fr

aud

in a

n e

co

no

mic

do

wntu

rn. F

urt

her

deta

ils o

f th

e s

urv

ey

dem

og

rap

hic

s are

pre

sente

d in

the ‘m

eth

od

olo

gy

and

ackno

wle

dg

em

ents

’ se

ctio

n o

f th

is r

ep

ort

.

Intr

od

uctio

n

qu

itp

rin

tE

co

no

mic

cri

me

th

rivin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

In

tro

du

cti

on

Co

ntin

ued

Page 3: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

3

mo

re in

centive

s fo

r fr

aud

s, a

nd

g

enera

ting

mo

re o

pp

ort

unitie

s fo

r fr

aud

sters

to

perp

etr

ate

their c

rim

e.

In t

his

clim

ate

, w

e a

re c

ontinuin

g

to d

eve

lop

our

kno

wle

dg

e a

nd

und

ers

tand

ing

of

fraud

and

its

perp

etr

ato

rs. W

ith t

his

insi

ght,

we a

re

ab

le to recom

mend

what org

anis

atio

ns

can d

o w

hen it

co

mes

to t

acklin

g

fraud

. W

e a

re v

ery

gra

tefu

l to

all

the

resp

ond

ents

and

org

anis

atio

ns

that

part

icip

ate

d in

the s

urv

ey,

witho

ut

who

m w

e w

ould

no

t have

been a

ble

to

pro

duce t

his

rep

ort

. C

rucia

lly,

we

ho

pe t

hat

our

find

ing

s w

ill f

urt

her

ass

ist

read

ers

in t

heir o

ng

oin

g fi

ght

ag

ain

st e

co

no

mic

crim

e.

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

Le

ad

ers

hip

Te

am

:

To

ny P

art

on

P

art

ner, L

ond

on,

United

Kin

gd

om

Vid

ya

Ra

jara

o

Part

ner, M

um

bai,

Ind

ia

Ste

ve

n S

ka

lak

P

art

ner, N

ew

Yo

rk,

US

A

No

vem

ber

2009

We h

ave

div

ided

the r

ep

ort

into

the

follo

win

g s

ectio

ns:

Fra

ud

th

rivin

g in

th

e d

ow

ntu

rn –

in

whic

h w

e o

utlin

e t

op

ical a

reas

o

f in

tere

st a

risi

ng

fro

m a

n e

co

no

mic

d

ow

ntu

rn a

nd

the h

eig

hte

ned

ris

k

of

fraud

, as

well

as

the k

ey

them

es

aris

ing fro

m the c

ore

surv

ey

quest

ions.

A d

eep

er

div

e in

to ‘th

e s

tati

sti

cs’

– w

here

we t

ake a

clo

ser

loo

k a

t th

e

statist

ics

and

at

trend

s re

late

d t

o

victim

s, t

ypes

and

perp

etr

ato

rs o

f fr

aud

, th

e u

nd

erlyi

ng

cause

s and

fa

cto

rs b

ehin

d f

raud

and

the im

pact

on m

anag

em

ent

and

reg

ula

tory

b

od

ies.

This

sectio

n a

lso

hig

hlig

hts

d

iffere

nces

in r

esu

lts

rep

ort

ed

by

resp

ond

ents

acro

ss t

he w

orld

.

Th

e f

rau

d h

ori

zo

n –

here

we id

entify

fr

aud

tre

nd

s in

the f

utu

re,

as

well

as

what

org

anis

atio

ns

may

be a

ble

to

d

o t

o c

om

bat

them

.

Our

surv

ey

sho

ws

that

eco

no

mic

crim

e c

ontinues

to b

e a

serio

us

issu

e

aff

ecting

org

anis

atio

ns

wo

rld

wid

e,

desp

ite in

cre

asi

ng

reg

ula

tory

actio

ns.

T

his

is p

art

icula

rly

so t

od

ay,

in a

n

envi

ronm

ent

where

the g

lob

al

eco

no

mic

do

wntu

rn h

as

sig

nifi

cantly

incre

ase

d p

ress

ure

s o

n o

rganis

atio

ns

and

ind

ivid

uals

to

perf

orm

, cre

ating

the r

esp

ond

ents

to

ob

tain

in

form

atio

n o

n t

he d

iffere

nt

typ

es

o

f eco

no

mic

crim

e, th

e im

pact

o

f su

ch e

co

no

mic

crim

e, b

oth

financia

l and

in t

erm

s o

f co

llate

ral

dam

ag

e, and

the c

oncre

te c

ause

s o

f eco

no

mic

crim

e, as

well

as

the

rang

e o

f re

med

ial a

ctio

ns

taken.

2.

Qu

esti

on

s r

ela

ted

to

fra

ud

in

a d

ow

ntu

rn.

Our

surv

ey

giv

es

in

-dep

th in

sig

hts

into

fra

ud

faced

b

y o

rganis

atio

ns

in t

imes

of

eco

no

mic

do

wntu

rn. O

ur

focuse

d

inve

stig

atio

n in

to t

his

are

a h

as

enab

led

us

to u

nd

ers

tand

the

imp

act

the d

ow

ntu

rn h

as

had

o

n le

vels

, ty

pes

and

cause

s o

f eco

no

mic

crim

e.

3.

An

aly

sis

of

tren

ds o

ver

tim

e.

Sin

ce b

eg

innin

g t

hese

surv

eys

,

we h

ave

co

ntinued

to

ask

a c

ore

g

roup

of

quest

ions,

and

ad

ditio

nal

quest

ions

as

ap

pro

priate

to

re

flect

curr

ent

issu

es

likely

to

be

imp

acting

busi

ness

es

aro

und

the

wo

rld

. B

ecause

our

data

no

w

enco

mp

ass

es

a 1

0-y

ear

perio

d,

we a

re e

quip

ped

to

identify

and

ass

ess

long

-term

deve

lop

ments

and

tre

nd

s in

the fi

ght

ag

ain

st

eco

no

mic

crim

e.

We a

re p

art

icula

rly

gra

tefu

l fo

r th

e

ass

ista

nce o

f th

e IN

SE

AD

busi

ness

sc

ho

ol w

ith t

he s

co

pe, co

nte

nt

and

su

bse

quent

inte

rpre

tatio

n o

f th

e

surv

ey

data

. T

heir in

volv

em

ent

has

ad

ded

an e

xtr

a d

imensi

on t

o t

he

surv

ey,

bring

ing

sig

nifi

cant

valu

e

to t

his

year’s

rep

ort

. W

e w

ould

like

to t

ake t

his

op

po

rtunity

to t

hank

Pro

fess

or

Do

ug

las

Fra

nk o

f IN

SE

AD

b

usi

ness

scho

ol f

or

his

insi

ghts

and

co

ntr

ibutio

n t

o t

he s

urv

ey.

The a

im o

f th

e 2

009 s

urv

ey

was

prim

arily

to

:

Ass

ess

co

rpo

rate

att

itud

es

tow

ard

s eco

no

mic

crim

e in

the c

urr

ent

eco

no

mic

envi

ronm

ent,

part

icula

rly

to u

nd

ers

tand

ho

w e

co

no

mic

crim

e c

hang

es

during

an e

co

no

mic

d

ow

ntu

rn; and

Und

ers

tand

and

exp

lore

the t

rend

s in

rela

tio

n t

o e

co

no

mic

crim

e a

nd

th

e r

easo

ns

why

these

mig

ht

arise

.

The 2

009 s

urv

ey

was

base

d o

n t

he

follo

win

g r

ese

arc

h s

trate

gie

s:

1. S

urv

ey o

f o

rgan

isati

on

execu

tives.

This

surv

ey

deliv

ers

find

ing

s in

w

hic

h e

xecutive

s re

po

rt t

heir o

wn

exp

eriences

in t

he fi

ght

ag

ain

st

eco

no

mic

crim

e. W

e s

urv

eye

d

qu

itE

co

no

mic

cri

me

th

rivin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

In

tro

du

cti

on

pri

nt

Page 4: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

4

had

declin

ed

. W

e a

lso e

xpecte

d that

resp

ond

ents

rep

ort

ing a

sta

ble

leve

l of fin

ancia

l perf

orm

ance w

ould

have

re

port

ed

few

er

fraud

s, b

ut th

ey

rep

ort

th

e s

am

e f

req

uency

of

incid

ents

as

the 6

2%

of

resp

ond

ents

rep

ort

ing

a

declin

e.

This

dem

onst

rate

s th

at

all

org

anis

atio

ns,

wheth

er

or

no

t su

ffering

a d

eclin

e in

financia

l p

erf

orm

ance in

a d

ow

ntu

rn,

are

at

risk

of

eco

no

mic

crim

e.

Hence,

we

co

nclu

de t

hat

eco

no

mic

crim

e

rem

ain

s a p

erv

asi

ve b

usi

ness

ris

k,

whic

h d

oes

no

t d

iscrim

inate

am

ong

(43%

and

42%

, re

spective

ly)

exp

erienced

in t

he p

ast

year

were

g

reate

r co

mp

are

d t

o 1

2 m

onth

s ag

o.

Giv

en t

he 4

0%

-60%

sp

lit in

vie

ws

as

to w

heth

er

the r

ecess

ion h

ad

in

cre

ase

d t

he r

isk o

r th

e in

cid

ence

of

eco

no

mic

crim

e, w

e e

xp

ecte

d t

hat

the 3

8%

of

org

anis

atio

ns

rep

ort

ing

no

imp

act

of

a d

ow

ntu

rn w

ould

have

b

ett

er, t

hat

is lo

wer

eco

no

mic

crim

e

exp

erience. W

e f

ound

, ho

weve

r, t

hat

org

anis

atio

ns

that

had

no

t su

ffere

d

fro

m a

n e

co

no

mic

do

wntu

rn r

ep

ort

ed

si

mila

r le

vels

of

eco

no

mic

crim

e a

s co

mp

are

d t

o t

ho

se w

ho

se b

usi

ness

es

Fra

ud

– p

erv

asi

ve, p

ers

iste

nt

and

pern

icio

us

One in

thre

e r

esp

ond

ents

rep

ort

ed

eco

no

mic

crim

es

in t

he la

st 1

2

mo

nth

s w

ithin

their o

rganis

atio

ns

in

the c

ountr

y in

whic

h t

hey

were

p

rim

arily

base

d. T

he s

urv

ey

data

sh

ow

s th

at th

e in

cid

ence o

f econom

ic

crim

e v

aries

by

terr

ito

ry; so

me

co

untr

ies,

main

ly t

ho

se in

em

erg

ing

m

ark

ets

, exp

erienced

much h

igher

leve

ls o

f fr

aud

than t

he a

vera

ge,

as

much a

s 71%

in o

ne c

ountr

y

(see t

ab

le u

nd

er

‘the g

lob

al p

ictu

re’

sectio

n); b

y in

dust

ry s

ecto

r, s

om

e

(no

tab

ly in

sura

nce, financia

l serv

ices

and

com

munic

atio

ns)

rep

ort

ing h

igher

leve

ls o

f fr

aud

than o

thers

; b

y si

ze

and

typ

e o

f o

rganis

atio

n. B

ut

no

o

rganis

atio

n is

imm

une.

Of

the 3

,037 r

esp

ond

ents

to

our

surv

ey

glo

bally

, 905 (30%

) re

po

rted

havi

ng

exp

erienced

at

least

one

incid

ent

of

fraud

in t

he la

st 1

2 m

onth

s alo

ne. N

ot

surp

risi

ng

ly, th

e g

lob

al

eco

no

mic

do

wntu

rn h

as

signifi

cantly

affecte

d m

ost

org

anis

atio

ns,

with 6

2%

o

f re

spo

nd

ents

havi

ng

rep

ort

ed

a

declin

e in

financia

l perf

orm

ance o

ver

the la

st 1

2 m

onth

s and

40%

of

all

resp

ond

ents

sayi

ng

that

the r

isk o

f eco

no

mic

crim

e h

ad

ris

en d

ue t

o

the r

ecess

ion. In

deed

, alm

ost

half

of our

resp

ond

ents

belie

ved

that

the

incid

ences

and

co

st o

f fr

aud

Eco

no

mic

crim

e

thrivi

ng

in t

he

do

wntu

rn

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

‘the g

lob

al p

ictu

re’

pri

nt

Page 5: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

5

Fig

ure

2: Facto

rs c

ontr

ibuting tow

ard

s in

cre

ased

incentives/p

ressure

s t

o c

om

mit f

raud

010

20

30

40

50

25

23

18

14

13

Fin

ancia

l ta

rgets

mo

red

ifficult t

o a

chie

ve

Fear

of

losin

g jo

bs

Desire t

o e

arn

pers

onal

perf

orm

ance b

onuses

Fo

r senio

r executives

to a

chie

ve d

esired

financia

l re

sults

Bo

nuses n

ot

paid

this

year

Main

tain

fin

ancia

l p

erf

orm

ance

to e

nsure

lend

ers

do

no

tcancel d

eb

t fa

cili

ties

Oth

er

facto

rs

There

is a

belie

f th

at

co

mp

etito

rs a

re p

ayin

g b

rib

es

to w

in c

ontr

acts

47

37

27

% Incentives/p

ressure

s

% r

espon

den

ts w

ho

bel

ieve

incr

ease

d in

centive

s/pre

ssure

s ar

e th

e m

ost

likel

y re

ason

for

gre

ater

ris

k of

eco

nom

ic c

rim

e in

a d

owntu

rn

Am

ong

the 4

0%

of

resp

ond

ents

who

belie

ved

that

there

is a

gre

ate

r risk

of

fraud

in t

he c

urr

ent

eco

no

mic

enviro

nm

ent,

18%

id

entified

incre

ased

op

po

rtunitie

s f

or

co

mm

itting

fra

ud

as

the r

oo

t cause (see fi

gure

1). In t

his

resp

ect,

‘S

taff

red

uctio

ns r

esultin

g in

few

er

reso

urc

es d

ep

loyed

on inte

rnal

co

ntr

ols

’ w

as id

entified

as t

he m

ain

co

ntr

ibuto

ry facto

r (6

2%

, see fi

gure

3).

Fin

ancia

l d

ifficultie

s in a

do

wntu

rn

when f

aced

with e

vid

ence o

f a

do

wntu

rn. O

ur

surv

ey h

ighlig

hte

d t

hat

no

ind

ustr

y o

r o

rganis

atio

n is im

mune

to f

raud

and

it

wo

uld

ap

pear

that

the

curr

ent

eco

no

mic

situatio

n is lead

ing

to s

evere

, o

ften c

ut-

thro

at

co

mp

etitio

n.

Ind

ivid

uals

feel und

er

pre

ssure

to

achie

ve t

arg

ets

when t

imes b

eco

me

difficult, o

r w

hen it

seem

s im

po

ssib

le

to a

chie

ve t

arg

ets

. F

urt

herm

ore

, an

ind

ivid

ual’s

pers

onal p

ositio

n m

ay

be t

hre

ate

ned

by r

ed

uctio

ns in p

ay

or

the r

isk o

f p

ossib

le u

nem

plo

ym

ent.

Conseq

uently,

the t

em

pta

tio

n t

o inflate

revenues, and

/or

om

it e

xp

enses,

is

mo

re lik

ely

to

overr

ule

eth

ical valu

es.

Our

surv

ey r

eveale

d t

hat

a k

ey f

acto

r

resultin

g in incre

ased

pre

ssure

to

co

mm

it f

raud

is jo

b s

ecurity

. O

f th

e

resp

ond

ents

who

belie

ved

that

und

erlyin

g p

ressure

s o

r in

centives

are

the m

ain

drivers

fo

r g

reate

r fr

aud

risk, 37%

rep

ort

ed

that

‘Peo

ple

are

afr

aid

they m

ight

lose t

heir jo

bs’

(see fi

gure

2). F

urt

herm

ore

, w

hen

em

plo

yees a

re t

erm

inate

d,

tho

se

who rem

ain

em

plo

yed

feel i

ncre

asin

gly

pre

ssure

d w

here

they f

eel th

at

their

ow

n jo

bs a

re u

nd

er

thre

at.

Em

plo

yee

term

inatio

n a

nd

ad

ditio

nal co

st

red

uction m

easure

s m

ay b

e in

evitab

le

in a

do

wntu

rn, b

ut

manag

em

ent

sho

uld

co

nsid

er

wheth

er

such

actio

ns c

ould

, in

turn

, co

mp

rom

ise

the o

rganis

atio

n’s

ab

ility

to

fig

ht

eco

no

mic

crim

e.

Fig

ure

1: F

raud

triang

le

Att

itud

e/

Ratio

nalis

atio

n

14%

!F

RA

UD

RIS

K

Incentive o

r P

ressure

68%

Op

po

rtunity

18%

Inte

resting

ly, am

ong

the r

esp

ond

ents

who

belie

ved

that

there

is a

gre

ate

r

risk o

f fr

aud

in t

he c

urr

ent

eco

no

mic

enviro

nm

ent,

tw

o-t

hird

s f

elt t

hat

incre

ased

incentives o

r p

ressure

s

are

the m

ost

likely

und

erlyin

g c

ause.

The m

ost

co

mm

only

rep

ort

ed

facto

r

co

ntr

ibuting

to

these incre

ased

pre

ssure

s a

nd

incentives w

as t

hat

‘financia

l ta

rgets

were

mo

re d

ifficult

to a

chie

ve’, c

overing

bo

th ind

ivid

ual

targ

ets

and

tho

se f

or

the b

usin

ess

as a

who

le.

Cle

arly,

in a

n e

co

no

mic

do

wntu

rn,

financia

l ta

rgets

are

mo

re d

ifficult t

o

achie

ve, and

are

oft

en o

ver

am

bitio

us.

Org

anis

atio

ns w

ould

there

fore

be w

ell

ad

vis

ed

to

be r

ealis

tic w

hen s

ett

ing

their t

arg

ets

, as w

ell

as b

ein

g m

ore

pre

pare

d t

o a

dju

st

targ

ets

do

wnw

ard

s

its v

ictim

s b

ased

on t

he r

ela

tive

deg

ree o

f th

eir fi

nancia

l p

erf

orm

ance.

Ho

wever, o

ur

surv

ey r

esults s

ho

w t

hat

tho

se o

rganis

atio

ns s

uff

ering

fro

m

a d

ow

ntu

rn r

ep

ort

ed

no

tab

ly h

igher

levels

of

one t

yp

e o

f eco

no

mic

crim

e,

that

is a

cco

unting

fra

ud

, w

hic

h w

e

ad

dre

ss late

r in

this

rep

ort

.

Fra

ud

pra

ctitio

ners

oft

en p

oin

t to

thre

e facto

rs t

hat

are

co

mm

only

fo

und

when fra

ud

occurs

(F

raud

Triang

le).

First,

perp

etr

ato

rs o

f fr

aud

need

an

incen

tive o

r p

ressure

to

eng

ag

e in

mis

co

nd

uct.

Seco

nd

, th

ere

need

s t

o

be a

n o

pp

ort

unity t

o c

om

mit f

raud

,

and

third

, p

erp

etr

ato

rs a

re o

ften a

ble

to r

atio

nalis

e o

r ju

stify

their a

ctio

ns.

Ou

r surv

ey p

rob

ed

deep

er

into

the

imp

act

of

these t

hre

e f

acto

rs a

nd

fou

nd

that

am

ong

the r

esp

ond

ents

wh

o b

elie

ved

that

there

is a

gre

ate

r

risk o

f fr

aud

in t

he c

urr

ent

eco

no

mic

enviro

nm

ent:

68%

att

rib

ute

d g

reate

r risk o

f fr

aud

to in

cre

ase

d ‘in

centive

s or p

ress

ure

s’;

18%

rep

ort

ed

that

‘mo

re

op

po

rtunitie

s’ to

co

mm

it f

raud

was

the m

ost

likely

reaso

n f

or

gre

ate

r

risk o

f fr

aud

; and

14%

belie

ved

that

peo

ple

’s ‘ab

ility

to r

atio

nalis

e’ w

as t

he m

ain

facto

r

co

ntr

ibuting

to

gre

ate

r risk o

f fr

aud

(see fi

gure

1).

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

pri

nt

Page 6: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

6

acco

unting

fra

ud

and

brib

ery

and

co

rrup

tio

n.

Fig

ure

5 s

ho

ws t

he t

rend

in t

hese t

hre

e m

ain

typ

es o

f fr

aud

rep

ort

ed

in o

ur

last

four

surv

eys.

Fig

ure

5: Tre

nd

s in r

ep

ort

ed

fra

ud

s

01

020

30

40

50

60

70

Asset

mis

ap

pro

priatio

n

Acco

unting

fra

ud

Brib

ery

and

co

rrup

tio

n

% C

om

panie

s

67 7

0

62

60

38

27

24

10

27

24

14

30

2009

2007

2005

2003

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es

Two

-third

s o

f th

ose r

esp

ond

ents

who

have e

xp

erienced

eco

no

mic

crim

e in

the last

12 m

onth

s r

ep

ort

ed

havin

g

suff

ere

d a

sset

mis

ap

pro

priatio

n

(see fi

gure

5). T

his

typ

e o

f fr

aud

the m

ost

pre

vale

nt

sin

ce w

e b

eg

an

these s

urv

eys 1

0 y

ears

ag

o –

co

vers

a v

ariety

of

mis

dem

eano

urs

and

while

it

is t

he h

ard

est

to p

revent,

it is a

rguab

ly t

he e

asie

st

to d

ete

ct.

Sharp

ris

e in a

cco

unting

fra

ud

s

Eco

no

mic

crim

e t

akes o

n m

any

diffe

rent

form

s, so

me m

ore

co

mm

on

than o

thers

. F

igure

4 s

ho

ws t

he t

yp

es

of

eco

no

mic

crim

e s

uff

ere

d b

y t

ho

se

resp

ond

ents

who rep

ort

ed

exp

eriencin

g

eco

no

mic

crim

e in t

he last

12 m

onth

s.

Fig

ure

4:

Typ

es o

f eco

no

mic

crim

es

010

20

30

40

50

60

70

15

12

5 4 3 53

Asset

mis

ap

pro

priatio

n

Acco

unting

fra

ud

Brib

ery

and

co

rrup

tio

n

IP infr

ing

em

ent

Mo

ney laund

ering

Tax f

raud

Ille

gal in

sid

er

trad

ing

Mark

et

fraud

invo

lvin

g c

art

els

co

llud

ing

to

fix

prices

Esp

ionag

e

Oth

ers

67

38

27

% r

ep

ort

ed

fra

ud

s

% r

espo

nden

ts w

ho e

xper

ienc

ed e

cono

mic

crim

es in

the

last

12 m

onth

s

Fig

ure

4 s

ho

ws t

hat

the t

hre

e m

ost

co

mm

on t

yp

es o

f eco

no

mic

crim

es

exp

erienced

in t

he last

12 m

onth

s

were

asset

mis

ap

pro

priatio

n,

forc

e o

rganis

atio

ns t

o r

ed

uce c

osts

and

exp

lore

are

as w

here

effi

cie

ncie

s

can b

e g

enera

ted

. S

taff

red

uctio

ns

can r

esult in r

ed

uced

seg

reg

atio

n

of

duties a

nd

less m

onito

ring

of

susp

icio

us t

ransactio

ns a

nd

activitie

s.

This

, in

turn

, w

eakens t

he inte

rnal

co

ntr

ol enviro

nm

ent

and

is o

ften lik

ely

to r

esult in m

ore

op

po

rtunitie

s t

o

co

mm

it f

raud

.

Fig

ure

3: F

acto

rs c

ontr

ibuting

to

ward

s c

reating

mo

re o

pp

ort

unitie

s t

o c

om

mit f

raud

01

020

30

40

50

60

70

22

22

15

12

6

Sta

ff r

ed

uctio

ns r

esultin

g in

few

er

reso

urc

es b

ein

g d

ep

loyed

on inte

rnal co

ntr

ols

Shift

of

manag

em

ent'

s f

ocus

tow

ard

s s

urv

ival o

f b

usin

ess

Incre

ased

wo

rklo

ad

of

inte

rnal aud

it s

taff

Weakenin

g o

f IT

co

ntr

ols

resultin

gin

incre

ased

vuln

era

bili

ty o

fexte

rnal p

enetr

atio

n

Tra

nsfe

r o

f o

pera

tio

ns

to n

ew

terr

ito

ries

Div

ers

ific

atio

n o

fp

rod

uct

po

rtfo

lio

Red

uced

reg

ula

tory

overs

ight

Oth

er

facto

rs

% O

pp

ort

unitie

s

62

49

34

% r

espon

den

ts w

ho

bel

ieve

mor

e op

por

tunitie

s co

nst

itute

the

mos

t lik

ely

reas

on f

or g

reate

r ri

sk o

f ec

onom

ic c

rim

e in

a d

ow

ntu

rn

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

pri

nt

Page 7: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

7

resu

ltin

g in

incre

ase

d r

eg

ula

tory

enfo

rcem

ent.

Reg

ula

tors

are

takin

g

an in

cre

asi

ng

ly d

im v

iew

of

org

anis

atio

ns

and

ind

ivid

uals

that

have

paid

or

receiv

ed

brib

es

in o

rder

to s

ecure

co

ntr

acts

and

busi

ness

org

anis

atio

n u

ses

sale

s ag

ents

and

dis

trib

uto

rs, and

there

fore

co

ntr

ol

is r

ed

uced

.

In r

ecent

years

there

has

been a

se

a c

hang

e in

att

itud

es

tow

ard

s b

rib

ery

and

co

rrup

tio

n g

lob

ally

,

Glo

bally

, 27%

of

resp

ond

ents

exp

eriencin

g e

co

no

mic

crim

e

rep

ort

ed

havi

ng

exp

erienced

brib

ery

and

co

rrup

tio

n c

ase

s in

the la

st

12 m

onth

s (s

ee fi

gure

5). T

he r

isk

of b

rib

ery

and

corr

up

tion is

pre

sent in

m

ost

tra

nsa

ctio

ns

and

in a

ll te

rrito

ries

in

whic

h a

n o

rganis

atio

n o

pera

tes,

b

ut

of p

art

icula

r co

ncern

are

dealin

gs

with

gove

rnm

ent offi

cia

ls in

em

erg

ing

m

ark

ets

, w

here

brib

ery

and

corr

up

tion

is m

ore

pre

vale

nt,

and

where

an

Ho

weve

r, in

our

2009 s

urv

ey,

acco

unting

fra

ud

has

beco

me

incre

asi

ng

ly p

reva

lent.

Of

tho

se

resp

ond

ents

who

rep

ort

ed

eco

no

mic

crim

e in

the la

st 1

2 m

onth

s, 3

8%

re

po

rted

exp

eriencin

g a

cco

unting

fr

aud

. T

his

fo

rm o

f eco

no

mic

crim

e

has

sig

nifi

cantly

incre

ase

d s

ince

2007

(se

e fi

gure

5), a

nd

this

ap

pears

to

be li

nked

to

the e

co

no

mic

cyc

le.

The s

urv

ey

resu

lts

hig

hlig

ht

that

acco

unting

manip

ula

tio

ns

are

mo

st

co

mm

on w

ithin

list

ed

org

anis

atio

ns

and

least

co

mm

on in

fam

ily-o

wned

o

rganis

atio

ns.

When w

e lo

oked

at

th

e f

acto

rs p

reva

lent

in t

his

typ

e o

f fr

aud

, re

spo

nd

ents

po

inte

d t

o

‘financia

l ta

rgets

bein

g m

ore

difficult

to a

chie

ve’

(47%

), a

nd

‘senio

r

manag

em

ent

wanting

to

rep

ort

a d

esir

ed

level o

f financia

l

perf

orm

ance’

(25%

).

Acco

unting

fra

ud

enco

mp

ass

es

a v

ariety

of

fraud

ule

nt

actio

ns

inclu

din

g a

cco

unting

manip

ula

tio

ns,

fr

aud

ule

nt

bo

rro

win

g/r

ais

ing

of

finance, fr

aud

ule

nt

ap

plic

atio

n f

or

cre

dit a

nd

unauth

orise

d

transa

ctio

ns/

rog

ue t

rad

ing

.

Acco

un

tin

g f

rau

d –

a c

ase s

tud

y:

There

have

been a

lleg

atio

ns

by

a

whis

tle-b

low

er

of

earn

ing

s m

anip

ula

tio

n a

t a s

ub

sid

iary

, X

YZ

Plc

/Inc/L

td/S

A (it c

ould

hap

pen a

nyw

here

). T

he o

rganis

atio

n h

as

op

era

tio

ns

in 1

40 c

ountr

ies,

has

55,0

00

em

plo

yees

and

a t

urn

ove

r o

f $33.6

bn.

What

actio

ns

are

need

ed

to

inve

stig

ate

?

fore

nsi

c t

eam

with t

he r

ight

skill

s and

exp

erience.

ind

ep

end

ent

ad

vice o

n s

co

pe.

oth

er

are

as

of

the b

usi

ness

/ind

ivid

uals

in

directly

imp

licate

d b

y alle

gatio

ns.

sco

pe a

nd

ap

pro

ach a

nd

allo

w t

hem

access

to

the d

eta

iled

resu

lts.

dela

y th

e a

ud

ited

resu

lts,

if n

ecess

ary

.

‘ Acco

untin

g f

rau

d

has

mo

re t

han

trip

led

si

nce 2

003

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

pri

nt

Page 8: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

8

Our

surv

ey

sho

ws

a c

orr

ela

tio

n

betw

een r

ep

ort

ed

fra

ud

s and

the

freq

uency

of

fraud

ris

k a

ssess

ments

p

erf

orm

ed

by

org

anis

atio

ns.

Tho

se

that

carr

y o

ut

fraud

ris

k a

ssess

ments

als

o r

ep

ort

mo

re f

raud

. C

onve

rsely

, th

ose

org

anis

atio

ns

that

did

no

t carr

y o

ut

any

fraud

ris

k a

ssess

ments

(2

8%

of

all

resp

ond

ents

), d

ete

ct

less

fr

aud

(26%

, see fi

gure

6).

In o

ther w

ord

s,

if y

ou lo

ok f

or

fraud

yo

u w

ill fi

nd

it.

Fig

ure

6: C

orr

ela

tio

n b

etw

een %

of re

spo

nd

ents

exp

eriencin

g e

co

no

mic

crim

e a

nd

fre

quency

of

perf

orm

ance o

f fr

aud

ris

k a

ssess

ments

01

02

03

04

050

60

Mo

nth

ly5

1

Qu

art

erly

38

Every

6 m

on

ths

28

On

ce

31

No

t at

all

26

% r

ep

ort

ed

fra

ud

s

% r

espo

nden

ts w

ho e

xper

ienc

ed e

cono

mic

crim

es in

the

last

12 m

onth

s

The f

ollo

win

g r

esu

lts

were

ob

tain

ed

w

hen w

e a

sked

our

resp

ond

ents

to

re

po

rt h

ow

oft

en t

heir o

rganis

atio

n

has

perf

orm

ed

a fra

ud

ris

k ass

ess

ment:

Ta

ble

1: F

req

uency

of

fraud

ris

k a

ssess

ments

Surv

ey c

ount

Perc

enta

ge

Mo

nth

ly181

6%

Quart

erly

351

11%

Eve

ry s

ix m

onth

s354

12%

Once in

the la

st

12 m

onth

s937

31%

No

t at

all

855

28%

Do

n’t

kno

w359

12%

To

tal

3,0

37

100%

In li

ght

of

the a

pp

are

nt

incre

ase

in

the le

vel o

f eco

no

mic

crim

e r

ep

ort

ed

b

y re

spo

nd

ents

, it is

ala

rmin

g t

o s

ee

that,

in t

he la

st 1

2 m

onth

s, 2

8%

o

f re

spo

nd

ents

did

no

t p

erf

orm

a

fraud

ris

k a

ssess

ment

and

ano

ther

31%

perf

orm

ed

this

task

just

once.

Org

anis

atio

ns

need

to

revi

ew

their

fraud

ris

ks

on a

reg

ula

r b

asi

s –

if th

ey

do n

ot p

rop

erly

und

ers

tand

the r

isk

of

fraud

inhere

nt w

ithin

their b

usi

ness

es,

th

en h

ow

can t

hey

pro

active

ly t

ake

measu

res

to c

om

bat

it?

Fra

ud

dete

ctio

n –

The t

ip o

f

an ic

eb

erg

?

Fra

ud

ris

k a

ssess

ments

are

ess

ential

for

identify

ing

po

tential f

raud

thre

ats

and

weakness

es

in c

ontr

ols

that

cre

ate

op

po

rtunitie

s to

co

mm

it f

raud

. In

our

2009 s

urv

ey,

14%

of

rep

ort

ed

fr

aud

s w

ere

dete

cte

d t

hro

ug

h r

isk

manag

em

ent

measu

res,

inclu

din

g

pre

venta

tive

fra

ud

ris

k a

ssess

ments

as

ag

ain

st o

nly

4%

and

3%

dete

cte

d

by

these

means

in 2

007 a

nd

2005,

resp

ective

ly (se

e fi

gure

7).

licences.

Read

ers

will

be a

ware

of

incre

ase

d r

eg

ula

tio

n in

mo

st p

art

s

of

the w

orld

, p

art

ly a

s a r

esu

lt o

f p

ress

ure

bein

g b

roug

ht

to b

ear

by

org

anis

atio

ns

such a

s th

e O

EC

D,

Un

ited

Natio

ns

and

the W

orld

Bank,

and

anti-c

orr

up

tio

n p

rose

cuto

rs.

This

tre

nd

is li

kely

to

co

ntinue a

s

more

terr

itories

intr

od

uce o

r st

rength

en

anti-c

orr

up

tio

n le

gis

latio

n a

nd

/or

stre

ng

then e

nfo

rcem

ent

actio

ns

in

resp

onse

to

glo

bal p

ress

ure

s.

Wit

h F

CP

A e

nfo

rcem

en

t o

n t

he r

ise,

co

un

trie

s a

rou

nd

th

e w

orl

d a

re:

sig

nato

ries

to in

tern

atio

nal a

nti-c

orr

up

tio

n

fram

ew

ork

s su

ch a

s th

e U

NC

AC

and

the

OE

CD

Anti-b

rib

ery

Co

nve

ntio

n;

executive

s, n

ot

just

org

anis

atio

ns;

to

pre

vent

transn

atio

nal c

orr

up

tio

n;

a s

up

rem

e a

ud

it b

oard

and

sp

ecia

lised

en

forc

em

ent

ag

encie

s;

seiz

ing

, fr

eezi

ng

and

co

nfisc

ating

the

ass

ets

or

pro

ceed

s o

f a c

rim

e;

op

era

tio

ns

and

pub

lic p

rocure

ment,

an

d e

stab

lishin

g e

nfo

rceab

le c

od

es

of

co

nd

uct

for

go

vern

ment

offi

cia

ls.

Giv

en

th

is g

lob

alis

atio

n o

f an

ti-c

orr

up

tio

n,

org

an

isati

on

s s

ho

uld

co

nsid

er:

part

ners

, p

ers

onnel a

nd

co

ntr

acts

in

volv

ed

in a

new

-mark

et

exp

ansi

on;

syst

em

s to

easi

ly s

ee w

here

, w

hy

and

ho

w m

uch m

oney

is b

ein

g s

pent;

co

ntr

ols

to

ensu

re a

ll exp

end

iture

s are

acco

unte

d f

or

– at

all

tim

es;

co

nst

itute

s unaccep

tab

le b

ehavi

our, a

nd

enfo

rcin

g t

he p

resc

rib

ed

co

nse

quences;

em

plo

yees

to a

dd

ress

the im

pacts

of

inte

rnatio

nal a

nti-c

orr

up

tio

n s

tand

ard

s;

wheth

er

em

plo

yees

und

ers

tand

o

rganis

atio

n c

om

plia

nce p

olic

y.

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

pri

nt

Page 9: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

9

due t

o a

lack o

f su

pp

ort

within

o

rganis

atio

ns,

insu

fficie

nt

pub

licity

and

/or

lead

ers

hip

no

t b

ein

g s

een

to t

ake w

his

tle-b

low

ing

serio

usl

y.

Glo

bally

, 7%

of

fraud

s w

ere

dete

cte

d

thro

ug

h f

orm

al w

his

tle-b

low

ing

p

roced

ure

s. T

his

may

sug

gest

either

the in

eff

ective

ness

or

the a

bse

nce

of

such p

roced

ure

s, w

hic

h c

ould

be

Our

surv

ey

statist

ics

als

o s

ho

w

that

17%

of

the f

raud

s re

po

rted

w

ere

dete

cte

d b

y in

tern

al a

ud

it

(see fi

gure

7), w

hic

h e

merg

ed

once

mo

re a

s th

e m

eans

by

whic

h m

ost

fr

aud

s w

ere

dete

cte

d. A

s no

ted

earlie

r, a

lmo

st t

wo

-third

s o

f th

ose

w

ho

suff

ere

d e

co

no

mic

crim

e in

the

last

12 m

onth

s b

elie

ved

that

the

op

po

rtunitie

s to

co

mm

it f

raud

have

in

cre

ase

d w

ith r

ed

uced

reso

urc

es

dep

loye

d in

inte

rnal c

ontr

ols

.

Perh

ap

s th

e d

ete

ctio

n o

f fr

aud

in

cid

ences

has

falle

n w

ith r

ed

uced

st

aff

within

the in

tern

al c

ontr

ols

team

. A

s su

ch, it is

ap

pare

nt

that,

if t

here

had

no

t b

een a

ny

red

uctio

ns

in

inte

rnal c

ontr

ol s

taff

leve

ls, m

ore

fr

aud

s co

uld

have

been d

ete

cte

d.

While

inte

rnal a

ud

it r

em

ain

s key

to

the d

ete

ctio

n o

f fr

aud

, th

ere

is

a c

lear

trend

in r

ecent

surv

eys

inte

rnal a

ud

it is

co

nsi

stently

d

ete

cting

less

of th

e fra

ud

s re

po

rted

(s

ee fi

gure

7). A

nti-f

raud

co

ntr

ols

, esp

ecia

lly r

isk m

anag

em

ent,

were

re

po

rted

havi

ng

dete

cte

d m

ore

fr

aud

s in

our

curr

ent

surv

ey.

Thus

th

e c

om

bin

atio

n o

f an a

nti-f

raud

culture

and

eff

ective

anti-f

raud

co

ntr

ols

, as

we r

eco

mm

end

ed

in

our

2007 s

urv

ey

rep

ort

, ap

pears

to

be im

pro

ving

the d

ete

ctio

n o

f eco

no

mic

crim

e.

As

no

ted

earlie

r, 4

3%

of

the

resp

ond

ents

who

rep

ort

ed

fra

ud

b

elie

ved

there

has

been a

n in

cre

ase

in

the le

vel o

f econom

ic c

rime c

om

pare

d

to 1

2 m

onth

s ag

o. H

ow

eve

r, 6

3%

of

resp

ond

ents

have

mad

e n

o c

hang

e t

o

the fre

quency

of fr

aud

ris

k ass

ess

ments

in

the s

am

e p

erio

d. S

ince f

raud

is n

ot

a s

tatic

thre

at, o

rganis

atio

ns

contin

ually

n

eed

to

ass

ess

their fra

ud

ris

ks. The

imp

ort

ance o

f ad

dre

ssin

g f

raud

ris

ks

sho

uld

be c

onve

yed

fro

m t

he t

op

d

ow

n, w

ith t

he o

bje

ctive

bein

g t

o

deve

lop

a r

ob

ust

anti-f

raud

fra

mew

ork

.

Fig

ure

7:

Dete

ctio

n m

eth

od

s

414

23

Oth

er

dete

ctio

n m

eth

od

s

01

02

030

54

0

14

43

54 4

53 3

78

3

16

21

17

11

14

11

3 30

13

610

Inte

rnal aud

it

Co

rpo

rate

co

ntr

ols

Co

rpo

rate

culture

Beyo

nd

the

influence o

f

manag

em

ent

Susp

icio

us t

ransactio

n r

ep

ort

ing

Fra

ud

ris

k m

anag

em

ent

Co

rpo

rate

security

Ro

tatio

n o

f p

ers

onnel

Whis

tle-b

low

ing

syste

m

Tip

-off

(in

tern

al)

Tip

-off

(exte

rnal)

By law

enfo

rcem

ent

By a

ccid

ent

% r

ep

ort

ed

fra

ud

s

17

19

26

2009

2007

2005

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es in

the

last

12

mon

ths

for

20

09

; an

d in

the

last

2 y

ears

for

20

07

and 2

00

5

A c

om

pre

hen

siv

e f

rau

d r

isk

assessm

en

t sh

ou

ld:

occurr

ence o

f th

e id

entified

fra

ud

ris

ks.

d

ep

art

ments

are

mo

st li

kely

to

co

mm

it

fraud

and

identify

the m

eth

od

s th

ey

are

likely

to

use

.

an

d d

ete

ctive

co

ntr

ols

to

the r

ele

vant

fraud

ris

ks.

an

d p

rocess

es

are

eff

ective

ly d

esi

gned

to

ad

dre

ss id

entified

fra

ud

ris

ks

fraud

ris

ks

resu

ltin

g f

rom

ineff

ective

o

r no

n-e

xis

tent

co

ntr

ols

.

qu

itIn

tro

du

cti

on

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

E

co

no

mic

cri

me

th

rivin

g

in t

he

do

wn

turn

pri

nt

Page 10: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

0

dete

ct

it o

r have

been r

elu

cta

nt

to

rep

ort

it o

nce u

nco

vere

d.

While

there

are

so

me e

xcep

tio

ns,

our

surv

ey

sho

ws

rela

tive

ly few

fra

ud

s b

ein

g r

ep

ort

ed

by

resp

ond

ents

in A

sia

an

d s

om

e t

err

ito

ries

in S

can

din

avi

a.

Co

nve

rsely

, re

spo

nd

ents

in E

ast

ern

and

West

ern

Euro

pe w

ere

am

ong

th

ose

rep

ort

ing

the h

ighest

incid

ence

of

fraud

. T

ho

se t

err

ito

ries

where

mo

re

than 4

0%

of

resp

ond

ents

rep

ort

ed

fr

aud

co

nsi

sted

of

a m

ix o

f d

eve

lop

ed

eco

no

mie

s and

em

erg

ing

terr

ito

ries.

The b

igg

er

the o

rganis

atio

n,

the h

ard

er

the f

all

Siz

e m

att

ers

when it

co

mes

to t

he

num

ber

of in

cid

ences

of fr

aud

rep

ort

ed

. T

he r

esp

ond

ents

to

our

surv

ey

were

em

plo

yed

in s

mall,

med

ium

and

la

rge o

rganis

atio

ns,

in a

lmo

st e

qual

pro

po

rtio

n a

s sh

ow

n in

the s

urv

ey

dem

og

rap

hic

s in

the m

eth

od

olo

gy

and

ackno

wle

dg

em

ents

sectio

n o

f th

e

rep

ort

. O

ur

surv

ey

sho

ws

a c

orr

ela

tio

n

betw

een t

he s

ize o

f th

e o

rganis

atio

n

(as

measu

red

by

the n

um

ber

of

em

plo

yees)

and

rep

ort

ed

incid

ences

of

fraud

in t

he la

st 1

2 m

onth

s. In o

ur

2009 s

urv

ey,

46%

of

org

anis

atio

ns

with m

ore

than 1

,000 e

mp

loye

es

rep

ort

ed

havi

ng

exp

erienced

at

least

o

ne in

cid

ent

of

eco

no

mic

crim

e

(see fi

gure

8).

Ta

ble

2: O

f th

e t

err

ito

ry r

esp

ond

ents

, p

erc

enta

ge t

hat

rep

ort

ed

fra

ud

Terr

ito

ries t

hat

rep

ort

ed

hig

h levels

of

frau

d (40%

or

mo

re)

% O

rgan

isati

on

s

Russ

ia71%

So

uth

Afr

ica

62%

Kenya

57%

Canad

a56%

Mexic

o51%

Ukra

ine

45%

UK

43%

New

Zeala

nd

42%

Aust

ralia

40%

Te

rrit

ori

es t

ha

t

rep

ort

ed

lo

w le

ve

ls o

f

fra

ud

(20%

or

less)

% O

rgan

isati

on

s

Italy

19%

Sw

ed

en

19%

Sin

gap

ore

18%

Ind

ia

18%

Ind

onesi

a18%

Sw

itze

rland

17%

Fin

land

17%

Ro

mania

16%

Neth

erland

s15%

Turk

ey

15%

Ho

ng

Ko

ng

13%

Jap

an

10%

The d

ep

th a

nd

bre

ad

th o

f o

ur

rese

arc

h a

llow

ed

us

to d

rill

do

wn

deep

ly in

to t

he r

esp

onse

s w

e

ob

tain

ed

, b

efo

re g

roup

ing

data

and

co

mp

aring

it in

the f

ollo

win

g w

ays

.

The g

lob

al p

ictu

re –

fra

ud

re

po

rtin

g d

iffers

fro

m t

err

ito

ry

to t

err

ito

ry

Of

the 3

,037 r

esp

ond

ents

glo

bally

, 905 (3

0%

) rep

ort

ed

havi

ng e

xperienced

fr

aud

in t

he la

st 1

2 m

onth

s. H

ow

eve

r,

the le

vel o

f fr

aud

rep

ort

ing

diff

ers

si

gnifi

cantly

fro

m t

err

ito

ry t

o t

err

ito

ry.

Tab

le 2

illu

stra

tes

the w

ide v

ariatio

n

of

rep

ort

ed

fra

ud

s b

y te

rrito

ry.

Org

anis

atio

ns

in t

err

ito

ries

where

re

lative

ly lo

w le

vels

of

fraud

were

re

po

rted

have

either

faile

d t

o

A d

eep

er

div

e in

to

‘the s

tatist

ics’

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 11: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

1

In li

ght

of

this

, it is

inte

rest

ing

that

go

vern

ment/

state

-ow

ned

ente

rprise

s sh

ould

als

o b

e t

he m

ost

satisfi

ed

w

ith c

urr

ent re

gula

tions

(32%

thought

that

reg

ula

tory

/leg

al a

uth

orities

were

q

uite o

r ve

ry e

ffective

). W

hile

these

o

rganis

atio

ns

may

be t

he t

arg

et

o

f cert

ain

fra

ud

sters

, th

e s

urv

ey

sug

gest

s th

at

the m

ain

facto

r co

ntr

ibuting

to

such h

igh le

vels

of

fraud

in g

ove

rnm

ent/

state

-ow

ned

ente

rprise

s is

a la

ck o

f in

tern

al f

raud

p

reve

ntio

n k

no

w-h

ow

and

/or

fraud

p

reve

ntio

n p

roced

ure

s.

This

is s

up

po

rted

by

the f

act

that

a r

ela

tive

ly la

rge p

rop

ort

ion o

f th

e

fraud

s in

go

vern

ment/

state

-ow

ned

ente

rprise

s (1

8%

) w

ere

dete

cte

d

by

accid

ent,

with ju

st 5

% b

ein

g

unco

vere

d t

hro

ug

h f

orm

al w

his

tle-

blo

win

g p

roced

ure

s. O

ne-t

hird

of

go

vern

ment/

state

-ow

ned

ente

rprise

s d

ete

cte

d f

raud

thro

ug

h in

form

al

pro

ced

ure

s (v

ia t

ip-o

ffs)

. T

his

is

hig

her

than t

he g

lob

al a

vera

ge

of

27%

(and

perh

ap

s d

ue t

o a

la

ck o

f tr

ust

in f

orm

al p

roced

ure

s).

In a

dd

itio

n,

altho

ug

h 4

7%

of

go

vern

ment/

state

-ow

ned

ente

rprise

s’ r

esp

ond

ents

belie

ved

th

at

they

were

at

a g

reate

r risk

fro

m

fraud

, o

nly

22%

incre

ase

d t

he

freq

uency

of

their f

raud

ris

k

ass

ess

ments

.

Org

anis

atio

n t

ype –

do

g

ove

rnm

ent/

state

-ow

ned

ente

rprise

s have

a g

reate

r

thre

at

of

eco

no

mic

crim

e?

The r

esu

lts

of

our

surv

ey

sho

w a

p

oss

ible

link b

etw

een t

he t

ype o

f org

anis

atio

n a

nd

the le

vel o

f econom

ic

crim

e e

xperienced

. B

etw

een 2

1%

and

37%

of o

rganis

atio

ns,

when g

roup

ed

b

y ty

pe, re

po

rted

havi

ng

suffere

d

eco

no

mic

crim

e in

the la

st 1

2 m

onth

s (s

ee fi

gure

9). T

his

und

erlin

es

the fact

that

all

org

anis

atio

ns

are

susc

ep

tib

le

to fra

ud

. T

ho

se in

go

vern

ment/

state

-ow

ned

ente

rprise

s, h

ow

eve

r,

rep

ort

ed

the h

ighest

leve

l of econom

ic

crim

e (37%

). T

hey

als

o b

elie

ved

th

em

selv

es

to b

e e

xp

ose

d t

o t

he

gre

ate

st r

isk

of econom

ic c

rim

e (4

7%

) in

the c

urr

ent

eco

no

mic

clim

ate

.

Fig

ure

9:

Fra

ud

s re

po

rted

by

vario

us

typ

es

o

f o

rganis

atio

ns

212

8

37

31

Lis

ted

on t

he

sto

ck e

xchang

e

Go

vern

ment/

sta

te-o

wned

ente

rprises

Private

secto

r

Oth

ers

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts r

epre

senting in

div

idual

org

anis

atio

nal

typ

es

This

has

been a

co

nsi

stent

pic

ture

in

all

of

our

pre

vio

us

surv

eys

, w

here

the

larg

er

org

anis

atio

ns

rep

ort

the h

ighest

num

ber

of fr

aud

s. F

igure

8 s

ho

ws

that

org

anis

atio

ns

with m

ore

em

plo

yees

are

mo

re li

kely

to

rep

ort

at

least

one

fraud

eve

nt.

This

is n

ot

surp

risi

ng

si

nce “

the b

igg

er

the b

ag

of

‘ap

ple

s’

the m

ore

likely

it w

ill c

onta

in a

t le

ast

o

ne r

ott

en o

ne”.

In a

dd

ition, la

rger

org

anis

atio

ns

will

typ

ically

be t

he o

nes

with t

he m

ost

ro

bust

fra

ud

dete

ctio

n

stru

ctu

res.

That

said

, it is

als

o w

ort

h

rem

em

bering

that

there

are

mo

re

pla

ces

to h

ide in

larg

e o

rganis

atio

ns.

In

oth

er

wo

rds,

there

may

be e

ven

mo

re f

raud

s ta

kin

g p

lace in

tho

se

org

anis

atio

ns

– b

ut

they

have

, fo

r th

e

tim

e b

ein

g, esc

ap

ed

dete

ctio

n.

Fig

ure

8: Larg

e o

rganis

atio

ns

rep

ort

mo

re fra

ud

s

01

02

03

04

050

Mo

re t

han 1

000

em

plo

yees

46

201 –

1000

em

plo

yees

26

Up

to

20

01

5

Do

n't

kno

w13

% a

ll re

sp

ond

ents

% r

espon

den

ts r

epre

senting d

iffe

rent

size

s of

org

anis

atio

ns

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 12: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

2

and

energ

y and

min

ing

ind

ust

ry

(43%

). T

hese

ind

ust

ries

are

re

no

wned

fo

r th

eir e

xp

osu

re t

o b

id

rig

gin

g a

nd

‘kic

kb

acks’

. O

rganis

atio

ns

in t

hese

secto

rs c

learly

need

to

pay

part

icula

r att

entio

n t

o t

his

are

a o

ver

the c

om

ing

years

.

The in

dust

ry s

ecto

rs t

hat

rep

ort

ed

havi

ng

exp

erienced

mo

st e

co

no

mic

crim

es

are

com

munic

atio

ns,

insu

rance,

financia

l serv

ices,

and

ho

spitalit

y

and

leis

ure

. T

hese

ind

ust

ries

tend

to

be t

arg

ete

d b

y fr

aud

sters

because

o

f th

eir p

rod

uct

or

serv

ice;

eq

ually

, o

rganis

atio

ns

in t

hese

ind

ust

ry

secto

rs t

end

to

have

mo

re r

ob

ust

and

pro

active

anti-f

raud

measu

res.

In

effect,

they

bo

th s

uffer

and

dete

ct

mo

re f

raud

than o

ther

secto

rs.

In 2

007, th

e t

op

fo

ur

ind

ust

ries

rep

ort

ing

fra

ud

were

insu

rance,

reta

il and

co

nsu

mer, g

ove

rnm

ent/

state

-o

wned

ente

rprise

s, a

nd

financia

l se

rvic

es.

Ind

eed

, d

ue t

o t

he n

atu

re o

f th

eir b

usi

ness

, in

sura

nce a

nd

financia

l se

rvic

es

have

rep

ort

ed

co

nsi

stently

hig

h le

vels

of

fraud

ove

r th

e la

st 1

0

years

. T

he 2

009 s

urv

ey

als

o s

ho

ws

that

financia

l serv

ices

is t

he s

ecto

r th

at

has

exp

erienced

the la

rgest

in

cre

ase

in fra

ud

(56%

of re

spo

nd

ents

re

po

rted

an in

cre

ase

in t

he n

um

ber

o

f in

cid

ences

in t

he la

st 1

2 m

onth

s).

This

co

mp

are

s w

ith t

he a

vera

ge

glo

bal fi

gure

of

43%

of

org

anis

atio

ns

acro

ss a

ll se

cto

rs r

ep

ort

ing

an

incre

ase

ove

r th

e s

am

e p

erio

d.

Rela

tive

ly h

igh le

vels

of

brib

ery

and

co

rrup

tio

n w

ere

rep

ort

ed

by

resp

ond

ents

in t

he e

ng

ineering

and

co

nst

ructio

n in

dust

ry (47%

),

No

ind

ust

ry is

imm

une

Turn

ing

to

the m

ost

fra

ud

-pro

ne

ind

ust

ry s

ecto

rs, a p

att

ern

that

w

ill b

e f

am

iliar

to r

ead

ers

fro

m

our

pre

vio

us

surv

eys

em

erg

es:

Fig

ure

11: F

raud

rep

ort

ed

by

ind

ust

ries

01

020

30

40

50

27

26

24

24

20

15

36

21

Co

mm

unic

atio

ns

Insura

nce

Fin

ancia

l serv

ices

Ho

sp

italit

y a

nd

leis

ure

Tra

nsp

ort

atio

n a

nd

lo

gis

tics

Go

vern

ment/

sta

te-o

wned

ente

rprises

Reta

il and

co

nsum

er

Energ

y, u

tilit

ies a

nd

min

ing

Ente

rtain

ment

and

med

ia

Auto

mo

tive

Aero

sp

ace a

nd

defe

nce

Eng

ineering

and

co

nstr

uctio

n

Manufa

ctu

ring

Pharm

aceuticals

and

life s

cie

nces

Chem

icals

Oth

er

ind

ustr

ies/b

usin

ess

37

37

27

42

38

46

45

44

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts r

epre

senting in

div

idual

indust

ry s

ecto

rs

The g

ove

rnm

ent/

state

-ow

ned

ente

rprise

s are

co

nsi

stently

pla

gued

b

y cost

issu

es.

Many

of th

ese

org

anis

atio

ns

have

been p

rese

nte

d

with

incre

asi

ngly

tough c

ost

-red

uctio

n

targ

ets

in r

ecent

years

, and

these

are

beco

min

g e

ven m

ore

onero

us

in

the c

urr

ent econom

ic c

limate

.

Wh

ile g

ove

rnm

ent/

state

-ow

ned

ente

rprise

s are

mo

st li

kely

to

rep

ort

fr

aud

, lis

ted

org

anis

atio

ns

are

mo

st

exp

ose

d t

o r

ep

eat

att

acks

(15%

o

f lis

ted

org

anis

atio

n r

esp

ond

ents

exp

erienced

100-p

lus

incid

ences

o

f fr

aud

in t

he la

st y

ear

– se

e

fig

ure

10).

Fig

ure

10: M

ore

than 1

00 in

cid

ences

of

fraud

re

po

rted

by

vario

us

typ

es

of

org

anis

atio

ns

12

8

13

15

Lis

ted

on t

he

sto

ck e

xchang

e

Go

vern

ment/

sta

te-o

wned

ente

rprises

Private

secto

r

Oth

ers

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts r

epre

senting in

div

idual

org

anis

atio

nal

typ

es

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 13: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

3

take a

n a

ctive

inte

rest

in f

raud

ris

ks

within

their o

rganis

atio

n.

By

do

ing

so

, and

by

dem

onst

rating

the h

ighest

eth

ical b

ehavi

our, t

og

eth

er

with

rob

ust

dis

cip

linary

actio

n w

here

th

e p

erp

etr

ato

rs o

f fr

aud

have

been

identified

, th

e r

ight

‘to

ne f

rom

the

top

’ can b

e e

stab

lished

. C

onve

rsely

, se

nio

r executive

s w

ho

ap

pear

unco

ncern

ed

ab

out

fraud

within

th

eir o

rganis

atio

n m

ay

– th

roug

h

a la

ck o

f att

entio

n a

nd

fo

cus

– unw

itting

ly f

ost

er

envi

ronm

ents

w

here

cert

ain

typ

es

of

fraud

are

p

erc

eiv

ed

to

be p

erm

issi

ble

.

Est

ab

lishin

g t

he r

ight

‘to

ne a

t th

e t

op

’ is

ackno

wle

dg

ed

to

be k

ey

in t

he

fig

ht

ag

ain

st f

raud

. C

ert

ain

ly,

one

use

ful d

ete

rrent

for

eco

no

mic

crim

e

has

pro

ved

to

be a

co

rpo

rate

g

ove

rnance s

tructu

re,

sett

ing

out

rob

ust

esc

ala

tio

n p

roced

ure

s th

roug

h

whic

h e

mp

loye

es

can r

ep

ort

their

co

ncern

s o

n a

co

nfid

ential b

asi

s,

secure

in t

he k

no

wle

dg

e t

hat

anyo

ne

found

to

have

co

mm

itte

d f

raud

will

b

e s

eve

rely

dealt w

ith.

As

we h

ave

seen,

the im

pact

of

fr

aud

on e

mp

loye

e m

ora

le c

an c

ause

co

llate

ral d

am

ag

e.

Furt

herm

ore

,

of

the r

esp

ond

ents

who

att

rib

ute

d

gre

ate

r le

vels

of

fraud

to

incre

ase

d

ratio

nalis

atio

n w

ithin

their o

rganis

atio

ns,

em

plo

yees,

but als

o in

vest

ors

, sup

plie

rs,

cust

om

ers

and

po

tential r

ecru

its.

Build

ing

a z

ero

-to

lera

nce c

ulture

Senio

r executive

s re

po

rted

less

fra

ud

th

an o

ther

em

plo

yees,

sug

gest

ing

th

at

they

may

no

t b

e s

uffi

cie

ntly

aw

are

of

the f

ull

exte

nt

of

eco

no

mic

crim

es

in t

heir o

rganis

atio

n.

Ho

weve

r,

fund

am

enta

l to

the fi

ght

ag

ain

st f

raud

is

the a

ttitud

e a

nd

eth

ical s

tance

dem

onst

rate

d b

y th

ose

at

the t

op

.

If o

rganis

atio

ns

want

to g

et

the ‘

tone

at

the t

op

’ rig

ht,

senio

r executive

s need

to

be b

ett

er

info

rmed

ab

out

th

e f

raud

ris

ks

they

are

facin

g.

Our

surv

ey

furt

her

reve

ale

d t

hat

just

26%

of

senio

r executive

s re

po

rted

an

incid

ence o

f eco

no

mic

crim

e in

their

org

anis

atio

n in

the la

st 1

2 m

onth

s.

By

co

ntr

ast

, 34%

of

resp

ond

ents

o

ther

than s

enio

r executive

s re

po

rted

an in

cid

ence o

f eco

no

mic

crim

e in

the

sam

e p

erio

d. E

ither

senio

r executive

s are

no

t re

po

rtin

g in

cid

ences

of

crim

e

or

they

are

no

t b

ein

g m

ad

e a

ware

of

cert

ain

typ

es

of

eco

no

mic

crim

e.

While

sm

alle

r-va

lue f

raud

s m

ay

no

t b

e

esc

ala

ted

to

senio

r m

anag

em

ent,

it is

th

e c

ase

that

eve

n a

rela

tive

ly m

ino

r in

cid

ent

can c

ause

sig

nifi

cant

rep

uta

tio

nal d

am

ag

e. W

e s

tro

ng

ly

belie

ve t

hat

senio

r executive

s sh

ould

perh

ap

s b

ecause

it is

very

difficult t

o

quantify

such c

ost

s.

Fig

ure

12: C

olla

tera

l dam

ag

e

010

20

30

40

Em

plo

yee m

ora

le32

Busin

ess r

ela

tio

ns

23

Rela

tio

ns w

ith r

eg

ula

tors

Org

anis

atio

ns

rep

uta

tio

n/b

rand

19

Oth

ers

Share

price

16

6

4

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es in

the

last

12

mon

ths

Ho

weve

r, m

ost

dam

ag

ing

, acco

rdin

g

to o

ur

surv

ey,

is t

he im

pact

of

fraud

o

n e

mp

loye

e m

ora

le (re

po

rted

as

‘very

sig

nifi

cant’

or

‘sig

nifi

cant’

by

32%

of

resp

ond

ents

). In r

ealit

y, it

is

imp

oss

ible

to

quantify

the c

ost

of

this

ty

pe o

f co

llate

ral d

am

ag

e (o

r any

oth

er

typ

e), b

ut

it s

ho

uld

be o

f re

al

co

ncern

to

org

anis

atio

ns

– no

one

likes

to s

ee h

ead

lines

ab

out

fraud

w

ithin

the b

usi

ness

, and

this

typ

e o

f co

vera

ge c

an p

ut

off

, no

t ju

st

Beyo

nd

the fi

nancia

l co

nse

quences

Of

the r

esp

ond

ents

that

rep

ort

ed

in

cid

ences

of

fraud

ove

r th

e la

st

12 m

onth

s, 2

7%

said

that

the d

irect

financia

l im

pact

of

this

exp

osu

re w

as

mo

re t

han U

S$500,0

00. B

ut

the c

ost

o

f fr

aud

varies,

dep

end

ing

on t

he

typ

e o

f fr

aud

suff

ere

d. O

ne-q

uart

er

o

f th

e r

esp

ond

ents

who

rep

ort

ed

acco

unting

fra

ud

belie

ved

that

it h

ad

co

st t

hem

mo

re t

han U

S$1 m

illio

n

in t

he la

st 1

2 m

onth

s. B

y co

ntr

ast

, am

on

g r

esp

ond

ents

rep

ort

ing

in

cid

ences

of

ass

et

mis

ap

pro

priatio

n,

only

17%

belie

ved

that

it h

ad

co

st

them

ove

r U

S$1 m

illio

n. In

vie

w o

f

the h

igh in

cid

ence o

f acco

unting

fr

aud

rep

ort

ed

by

our

resp

ond

ents

, th

e c

om

para

tive

ly c

ost

ly fi

nancia

l im

pact

of

this

exp

osu

re is

evi

dently

a s

ignifi

cant

pro

ble

m f

or

many

org

anis

atio

ns.

Ho

weve

r, th

e fallo

ut

fro

m fra

ud

is n

ot

sim

ply

the d

irect

co

st. O

ur

surv

ey

als

o

inve

stig

ate

d t

he c

olla

tera

l dam

ag

e

suff

ere

d b

y o

rganis

atio

ns

and

ask

ed

ab

ou

t th

e im

pact

eco

no

mic

crim

e

had

on t

heir r

ep

uta

tio

n/b

rand

, sh

are

p

rice, em

plo

yee m

ora

le, b

usi

ness

re

latio

ns,

and

rela

tio

ns

with r

eg

ula

tors

(s

ee fi

gure

12). Inte

rest

ing

ly, m

ost

re

spo

nd

ents

do

no

t se

e c

olla

tera

l d

am

ag

e t

o c

ause

sig

nifi

cant

imp

act,

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 14: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

4

said

that

the s

enio

r executive

co

mp

ensa

tio

n h

ad

no

variab

le

co

mp

onent.

In o

rganis

atio

ns

where

se

nio

r executive

co

mp

ensa

tio

n

inclu

des

a p

erf

orm

ance-b

ase

d

variab

le c

om

po

nent

of

mo

re t

han

50%

, 36%

rep

ort

ed

havi

ng

suff

ere

d

fraud

. In

co

ntr

ast

, w

here

there

was

no

variab

le p

erf

orm

ance-b

ase

d

co

mp

onent,

only

20%

rep

ort

ed

havi

ng

suff

ere

d f

raud

. T

his

sta

rk

co

ntr

ast

may

sug

gest

that

there

is

a c

orr

ela

tio

n b

etw

een t

he t

wo

. A

dd

itio

nally

, it a

pp

ears

that

each

of

the m

ost

co

mm

on t

ypes

of

fraud

ass

et

mis

ap

pro

priatio

n, acco

unting

fr

aud

, and

brib

ery

and

co

rrup

tio

n –

are

mo

st p

reva

lent

when t

here

is

a h

igher

variab

le c

om

po

nent

in t

he

senio

r executive

s’ c

om

pensa

tio

n

stru

ctu

re. It m

ay,

at fir

st s

ight, s

eem

o

dd

that

hig

her

leve

ls o

f ass

et

mis

ap

pro

priatio

n,

for

exam

ple

, arise

w

here

the s

enio

r executive

s re

ceiv

e

a r

ela

tive

ly h

igh p

erf

orm

ance-b

ase

d

co

mp

ensa

tio

n.

Ho

weve

r, in

tim

es

o

f eco

no

mic

uncert

ain

ty,

and

faced

w

ith in

cre

ase

d p

ers

onal fi

nancia

l p

ress

ure

s, it

co

uld

be t

hat

som

e

ind

ivid

uals

are

tem

pte

d t

o in

cre

ase

th

eir e

arn

ing

s b

y fo

ul m

eans,

p

oss

ibly

because

of

perc

eiv

ed

unfa

irness

of

their o

wn e

arn

ing

s com

pare

d to those

of se

nio

r exe

cutiv

es.

rela

tio

nsh

ips

(51%

) and

/or

no

tify

the

rele

vant

reg

ula

tory

auth

orities

(s

ee fi

gure

14).

Fig

ure

14:

Actio

ns

bro

ug

ht

ag

ain

st

exte

rnal f

raud

sters

01

020

30

40

50

6059

51

46

4

16

5

Civ

il actio

n/

crim

inal charg

es

were

bro

ug

ht

No

tify

rele

vant

reg

ula

tory

auth

orities

Cessatio

n o

f b

usin

ess

rela

tio

nship

s

Oth

er

actio

ns

Did

no

thin

g

Do

n’t

kno

w

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es in

the

last

12

mon

ths

Co

mp

ensa

tio

n s

tructu

re –

is t

his

a b

reed

ing

gro

und

fo

r fr

aud

s?

Our

surv

ey

sho

ws

that

am

ong

re

spond

ents

who rep

ort

ed

econom

ic

crim

e, 12%

said

that,

in t

heir

org

anis

atio

n, th

e s

enio

r executive

co

mp

ensa

tio

n in

clu

des

mo

re t

han

50%

base

d o

n p

erf

orm

ance, th

at

is,

variab

le c

om

po

nent,

where

as

11%

Fig

ure

13: A

ctio

ns

bro

ug

ht

ag

ain

st

inte

rnal f

raud

sters

010

20

30

40

50

60

70

80

90

Dis

mis

sal

85

Civ

il actio

n/c

rim

inal

charg

es w

ere

bro

ug

ht

48

Warn

ing

/rep

rim

and

No

tify

rele

vant

reg

ula

tory

auth

orities

24

Did

no

thin

g

Oth

er

actio

ns

Tra

nsfe

r

22

4 5

2

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es in

the

last

12

mon

ths

But

altho

ug

h t

here

has

been a

n

incre

ase

in t

he n

um

ber

of

dis

mis

sals

, ano

ther

22%

of

resp

ond

ents

rep

ort

ed

is

suin

g o

nly

warn

ing

s o

r re

prim

and

s.

This

may

reflect

the v

ary

ing

seve

rity

o

f fr

aud

s th

at

were

unco

vere

d b

y th

ese

org

anis

atio

ns

but,

if a

fra

ud

ster

belie

ves

that

the p

unis

hm

ent

for

co

mm

itting

the c

rim

e w

ill b

e m

inim

al,

he o

r sh

e m

ay

be e

nco

ura

ged

to

p

erp

etr

ate

it. For

ext

ern

al p

erp

etr

ato

rs,

the m

ajo

rity

of

org

anis

atio

ns

cho

se t

o

bring

civ

il and

/or

crim

inal c

harg

es

(59%

), t

o t

erm

inate

the b

usi

ness

35%

identifi

ed

‘oth

ers

do it

so it

’s o

kay’

as

bein

g a

co

ntr

ibuto

ry f

acto

r. T

hese

re

sults

em

phasi

se t

he im

po

rtance

of

eff

ective

co

mm

unic

atio

n (a z

ero

-to

lera

nce p

olic

y) b

etw

een m

anagem

ent

and

em

plo

yees

where

att

itud

es

to fra

ud

are

concern

ed

.

Wh

en t

he a

pp

rop

riate

mess

ag

e f

rom

se

nio

r m

anag

em

ent

is n

ot

co

nve

yed

and

/or

rein

forc

ed

thro

ug

h a

pp

rop

riate

actio

ns

and

behavi

ours

, fr

aud

can

have

a m

uch m

ore

dam

ag

ing

imp

act

on a

n o

rganis

atio

n. T

he c

om

ple

x

cultu

ral c

halle

nges

that arise

in the fi

ght

ag

ain

st f

raud

can o

nly

be o

verc

om

e if

th

e w

ork

forc

e h

as

been e

quip

ped

with

the r

ight

skill

s. A

cru

cia

l part

of th

is

pro

cess

invo

lves

senio

r m

anag

em

ent

em

po

wering

and

mo

tiva

ting

em

plo

yees

‘to

do

the r

ight

thin

g,

because

it is

the r

ight

thin

g t

o d

o’.

Once a

financia

l crim

e h

as

been

identified

, th

ere

are

a v

ariety

of actio

ns

that

can b

e t

aken b

y an o

rganis

atio

n.

Ou

r su

rvey

sho

ws

that,

in t

he m

ajo

rity

o

f case

s, in

tern

al p

erp

etr

ato

rs t

end

to

b

e d

ism

isse

d. In

tere

stin

gly

, le

vels

of

dis

mis

sals

fo

r th

ese

crim

es

have

d

oub

led

in t

he la

st t

wo

years

(85%

in

2009 –

see fi

gure

13, 40%

in 2

007).

In e

ffect,

org

anis

atio

ns

loo

kin

g f

or

a

reaso

n t

o r

ed

uce la

bo

ur

and

its

ass

ocia

ted

co

sts

in t

he e

co

no

mic

d

ow

ntu

rn, have

been p

rese

nte

d w

ith

‘easy

pic

kin

gs’

.

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 15: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

5

Kno

w y

our

enem

y

As

with p

revi

ous

surv

eys

, th

e s

plit

b

etw

een in

tern

al a

nd

exte

rnal

perp

etr

ato

rs o

f eco

no

mic

crim

e w

as

fairl

y eve

nly

matc

hed

. Org

anis

atio

ns

that

suffere

d fro

m e

co

no

mic

crim

e r

ep

ort

ed

th

at

53%

of p

erp

etr

ato

rs w

ere

inte

rnal

and

44%

were

exte

rnal.

Ho

weve

r,

when w

e r

evi

ew

ed

the r

esp

onse

s b

y in

dust

ry s

ecto

rs, w

e fo

und

that

th

ere

were

fo

ur

ind

ust

ries

(financia

l se

rvic

es,

insu

rance, te

chno

log

y and

co

mm

unic

atio

ns)

that

rep

ort

ed

their

most

sig

nifi

cant fr

aud

s b

ein

g c

om

mitt

ed

b

y ext

ern

al p

erp

etr

ato

rs. R

esp

ond

ents

fr

om

these

fo

ur

ind

ust

ries

alo

ne

rep

rese

nt

28%

of all

resp

onse

s to

our

surv

ey.

Resp

ond

ents

fro

m a

ll o

ther

Fig

ure

15: A

cco

unting

fra

ud

rep

ort

ed

by

all

resp

ond

ents

vers

us

tho

se w

ho

rep

ort

ed

that

the

senio

r executive

s’ c

om

pensa

tio

n in

clu

des

mo

re

than 5

0%

perf

orm

ance-b

ase

d v

aria

ble

com

ponent

010

20

30

40

50

% r

ep

ort

ed

fra

ud

s

44

38

Mo

re t

han 5

0%

perf

orm

ance b

ased

variab

le c

om

po

nent

All

resp

ond

ents

% r

espon

den

ts w

ho

exper

ience

d e

conom

ic c

rim

es in

the

last

12

mon

ths

and

% r

espo

nden

ts fro

m o

rgan

isat

ions

whe

re s

enio

r ex

ecut

ives

’ com

pens

atio

n

incl

udes

mor

e th

an 5

0%

per

form

ance

-bas

ed in

centive

s

Am

ong

org

anis

atio

ns

where

se

nio

r executive

s’ c

om

pensa

tio

n

stru

ctu

re in

clu

des

mo

re t

han

a 5

0%

variab

le c

om

po

nent,

4

4%

of

tho

se r

ep

ort

ing

fra

ud

in

the la

st 1

2 m

onth

s su

ffere

d

acco

unting

fra

ud

, w

here

as,

fr

om

all

resp

ond

ents

, 38%

o

f th

ose

rep

ort

ing

fra

ud

exp

erienced

acco

unting

fra

ud

(s

ee fi

gure

15).

Org

anis

atio

ns

need

to

be a

ware

o

f th

e a

pp

are

nt

heig

hte

ned

fra

ud

risk

s in

this

situatio

n. T

hey

sho

uld

im

ple

ment

ap

pro

priate

co

ntr

ols

and

mo

nito

r clo

sely

to

co

mb

at

th

e r

isk.

ind

ust

ry s

ecto

rs r

ep

ort

ed

suff

ering

th

e m

ost

sig

nifi

cant

fraud

s at

the

hand

s o

f in

tern

al p

erp

etr

ato

rs.

Fig

ure

16: P

erp

etr

ato

rs o

f fr

aud

– b

y in

dust

ry

020

40

60

80

100

Industries that reportedhigher external

perpetrators of fraud

Industries that reportedhigher internal

perpetrators of fraud

Insura

nce

Fin

ancia

l serv

ices

Co

mm

unic

atio

n

Aero

sp

ace a

nd

defe

nce

Techno

log

y

Manufa

ctu

ring

Ho

sp

italit

y a

nd

leis

ure

Chem

icals

Pharm

aceuticals

and

life s

cie

nces

Tra

nsp

ort

atio

n a

nd

lo

gis

tics

Eng

ineering

and

co

nstr

uctio

n

Reta

il and

co

nsum

er

Auto

mo

tive

Energ

y, u

tilit

ies

and

min

ing

Go

vern

ment/

sta

te-o

wned

ente

rprises

Ente

rtain

ment

and

med

ia

Oth

er

ind

ustr

ies/

busin

ess

Pro

fessio

nal

serv

ices

G

lob

al

3525

4539

76

80

74

74 6970

67

67

67

36

64

64

57

575

9

53

6573

5055

24

20 23

23 29

30

30

31 3741

34

33 4

4

Exte

rnal

Inte

rnal

Unkno

wn

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts r

epre

senting in

div

idual

indust

ry s

ecto

rs

‘ Do

the r

ight

th

ing

, b

ecau

se

it is

the r

ight

th

ing

to

do

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 16: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

6

Fig

ure

18: P

rofile

of

inte

rnal f

raud

sters

010

20

30

40

50

42

42

14

2

Junio

r sta

ff m

em

bers

Mid

dle

manag

em

ent

Senio

r e

xecutives

Oth

er

em

plo

yees

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts w

ho

repor

ted t

hat

an in

tern

al e

mplo

yee

was

the

mai

n

per

pet

rato

r of

fra

ud

The r

ise in

fra

ud

s b

ein

g c

om

mitte

d b

y m

idd

le m

anag

em

ent

co

uld

be v

iew

ed

in

the c

onte

xt

of

incre

ase

d fi

nancia

l p

ress

ure

s in

the c

urr

ent

eco

no

mic

clim

ate

. O

f re

spo

nd

ents

who

said

fr

aud

sters

incre

ase

d a

bili

ty t

o

‘ratio

nalis

e’ th

eir a

ctio

ns

was

the m

ost

lik

ely

cause

of fr

aud

, 70%

belie

ved

th

at

crim

es

are

co

mm

itte

d t

o m

ain

tain

liv

ing

sta

nd

ard

s. O

f th

is g

roup

, o

ne

in fi

ve b

elie

ved

these

crim

es

are

co

mm

itte

d b

y th

ose

jealo

us

of hig

her

earn

ers

who

se c

om

pensa

tio

n o

r b

onuse

s w

ere

belie

ved

to

be u

nfa

ir.

Of

the r

esp

ond

ents

who

rep

ort

ed

att

ack b

y exte

rnal p

erp

etr

ato

rs,

45%

had

suffere

d fra

ud

by

cust

om

ers

and

20%

by

ag

ents

/inte

rmed

iaries

(see fi

gure

17).

Fig

ure

17: P

rofile

of

exte

rnal f

raud

sters

01

020

30

40

50

45

20

10

25

Custo

mers

Ag

ents

/in

term

ed

iaries

Vend

ors

Oth

er

third

part

ies

% r

ep

ort

ed

fra

ud

s

% r

espon

den

ts w

ho

repor

ted t

hat

an e

xter

nal

per

son w

as t

he

mai

n

per

pet

rato

r of

fra

ud

The s

urv

ey

als

o fo

und

that

the p

rofile

o

f th

e in

tern

al f

raud

ster

is c

hang

ing

ra

pid

ly. E

co

no

mic

crim

es

co

mm

itte

d

by

mid

dle

manag

ers

have

ris

en v

ery

st

rong

ly, no

w a

cco

unting

fo

r 42%

of

all

inte

rnal f

raud

s, u

p fro

m 2

6%

in

2007 (se

e fi

gure

18).

‘ Mid

dle

man

ag

ers

defr

au

d

em

plo

yers

to

main

tain

livi

ng

st

and

ard

s’

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

Th

e f

ra

ud

ho

riz

on

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

A

de

ep

er

div

e in

to

‘th

e s

tati

sti

cs’

pri

nt

Page 17: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

7

The f

raud

ho

rizo

n

Resp

ond

ents

to

our

surv

eys

have

co

nsi

stently

est

imate

d t

hat

their futu

re

fraud

exp

osu

re is

less

than t

heir

curr

ent

exp

erience. W

ith h

ind

sig

ht,

ho

weve

r, t

his

co

nfid

ence is

oft

en

sho

wn t

o h

ave

been m

isp

laced

.

When a

sked

ab

out

the m

ost

likely

fr

aud

thre

ats

in t

he n

ext

12 m

onth

s,

resp

ond

ents

to

our

surv

ey

identified

ass

et

mis

ap

pro

priatio

n, acco

unting

fr

aud

and

brib

ery

and

co

rrup

tio

n.

Hard

ly s

urp

risi

ng

sin

ce t

hese

typ

es

o

f eco

no

mic

crim

es

were

, aft

er

all,

th

e m

ost

co

mm

only

exp

erienced

fr

aud

s o

ver

the la

st 1

2 m

onth

s.

Ho

weve

r, a

s w

e e

xp

lore

late

r, s

uch

exp

ecta

tions

have

oft

en b

een s

how

n

to b

e in

co

rrect

in t

he p

ast

– a

nd

m

ay

well

pro

ve t

o b

e s

o in

futu

re.

Fig

ure

19:

Trend

s in

perc

ep

tio

n o

f fr

aud

01

020

30

13

22

6

101

1

16

Asset

mis

ap

pro

priatio

n

Acco

unting

fra

ud

Brib

ery

and

co

rrup

tio

n

2007 P

erc

ep

tio

n2009 P

erc

ep

tio

n

% a

ll re

sp

ond

ents

% a

ll re

spon

den

ts’

per

ception

ove

r th

e nex

t 1

2 m

onth

s fo

r 2

00

9;

and o

ver

the

nex

t 2

yea

rs in

the

20

07

surv

ey

Ove

rall,

there

has

been a

n in

cre

ase

in

perc

ep

tio

n le

vels

aro

und

the t

hre

e

mo

st c

om

mo

n t

ypes

of

fraud

. 22%

o

f all

resp

ond

ents

belie

ve t

hat

their

org

anis

atio

n is

susc

ep

tib

le t

o a

sset

mis

ap

pro

priatio

n w

ithin

the n

ext

12 m

onth

s. S

imila

rly,

11%

and

16%

o

f all

resp

ond

ents

belie

ve t

hat

their

org

anis

atio

ns

may

suff

er

acco

unting

fr

aud

or

brib

ery

and

co

rrup

tio

n,

resp

ective

ly (se

e F

igure

19). T

his

is

consi

stent w

ith the o

vera

ll gre

ate

r fr

aud

risk

in t

he c

urr

ent

eco

no

mic

clim

ate

mo

re f

raud

is e

xp

ecte

d t

o li

e a

head

.

While

genera

l aw

are

ness

of

the

susc

ep

tib

ility

to

eco

no

mic

crim

e h

as

incre

ase

d,

the fi

nd

ing

s o

f o

ur

surv

eys

o

ver

tim

e t

ypic

ally

hig

hlig

ht

a g

ap

b

etw

een p

erc

ep

tio

n a

nd

realit

y.

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

Co

ntin

ued

Th

e f

ra

ud

ho

riz

on

pri

nt

Page 18: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

8

‘ Resp

ond

en

ts

have

co

nsi

sten

tly

und

ere

stim

ate

d

their f

utu

re

fraud

exp

osu

re’

Fig

ure

20: P

erc

ep

tio

n in

2007 v

s R

ealit

y

in 2

009

01

020

30

13

20

6

101

1

8

Asset

mis

ap

pro

priatio

n

Acco

unting

fra

ud

Brib

ery

and

co

rrup

tio

n

2007 P

erc

ep

tio

n

2009 R

ealit

y

% a

ll re

sp

ond

ents

% a

ll re

spon

den

ts’

per

ception

ove

r th

e nex

t 1

2 m

onth

s fo

r 20

09

; an

d o

ver

the

nex

t 2

yea

rs in

the

2007 s

urv

ey

Fig

ure

20 s

ho

ws

that

13%

of

all

resp

ond

ents

in 2

007 t

ho

ug

ht

it w

as

likely

that th

ey

would

exp

erience a

sset

mis

ap

pro

priatio

n in

the s

ub

seq

uent

two

years

. H

ow

eve

r, in

our

2009

surv

ey,

20%

of

all

resp

ond

ents

(6

7%

of

tho

se w

ho

rep

ort

ed

exp

eriencin

g e

conom

ic c

rim

e –

see

fig

ure

4) had

been v

ictim

s o

f ass

et

mis

ap

pro

priatio

n in

the la

st y

ear

alo

ne. T

here

is a

sim

ilar

gap

with

the p

erc

ep

tio

n a

nd

exp

erience o

f acco

unting

fra

ud

where

the

perc

ep

tio

n o

f risk

was

only

6%

in

2007, w

hile

the r

ealit

y in

2009 w

as

that

11%

of

all

resp

ond

ents

(38%

o

f th

ose

who

rep

ort

ed

exp

eriencin

g

eco

no

mic

crim

e –

see fi

gure

4) had

actu

ally

suff

ere

d t

his

typ

e o

f fr

aud

in

the p

reced

ing

year.

Brib

ery

and

co

rrup

tio

n is

the o

nly

eco

no

mic

crim

e w

here

perc

ep

tio

n o

f risk

outw

eig

hs

realit

y. In 2

007, 10%

of

all

resp

ond

ents

co

nsi

dere

d t

hem

selv

es

to b

e a

t risk

fro

m b

rib

ery

and

corr

up

tion

in t

he s

ub

seq

uent

two

years

. H

ow

eve

r,

acco

rdin

g t

o o

ur

curr

ent

surv

ey,

only

8%

of all

resp

ond

ents

(27%

of th

ose

w

ho

rep

ort

ed

exp

eriencin

g e

co

no

mic

crim

e –

see fi

gure

4) actu

ally

suffere

d

this

typ

e o

f fr

aud

. C

ert

ain

ly, b

rib

ery

and

co

rrup

tio

n h

as

receiv

ed

exte

nsi

ve

med

ia c

ove

rag

e d

uring

recent

years

and

has

there

fore

co

me o

nto

the

rad

ar

of

the la

rger

multin

atio

nals

. C

onse

quently,

mo

re o

rganis

atio

ns

are

takin

g p

re-e

mp

tive

measu

res

to

pre

vent

brib

ery

and

co

rrup

tio

n,

or

is it

sim

ply

that th

ey

have

not b

een

caug

ht

yet?

In o

ur

surv

ey,

resp

ond

ents

were

ask

ed

who

they

tho

ug

ht

is m

ost

likely

to

perp

etr

ate

a f

raud

– e

xte

rnal o

r in

tern

al f

raud

sters

– in

the n

ext

year.

Fasc

inating

ly, fo

r 10 o

f th

e 1

2 f

raud

lis

ted

, re

spo

nd

ents

on a

glo

bal b

asi

s exp

ect

exte

rnal f

raud

sters

to

be t

he

main

perp

etr

ato

rs in

the y

ear

ahead

. T

he r

ealit

y is

, o

f co

urs

e, th

at

while

so

me o

rganis

atio

ns

will

co

ntinue t

o

face t

hre

ats

fro

m e

xte

rnal f

raud

sters

, a s

ignifi

cant

thre

at

lies

within

the

org

anis

atio

n.

This

ro

se-t

inte

d v

iew

need

s to

be p

rom

ptly

ad

dre

ssed

, o

therw

ise,

org

anis

atio

ns

will

str

ug

gle

to

imp

lem

ent

ad

eq

uate

dete

ctive

and

p

reve

ntive

inte

rnal p

roced

ure

s.

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

Co

nta

cts

T

he

fra

ud

ho

riz

on

pri

nt

Page 19: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

1

9

Meth

od

olo

gy

Our

fift

h G

lob

al E

co

no

mic

Crim

e S

urv

ey

was

co

nd

ucte

d b

etw

een J

uly

and

No

vem

ber

2009.

A t

ota

l of

3,0

37 r

esp

ond

ents

fr

om

54 c

ountr

ies

co

mp

lete

d o

ur

onlin

e q

uest

ionnaire. T

he p

art

icip

ants

were

ask

ed

to

resp

ond

to

the q

uest

ions

reg

ard

ing

(a

) th

eir o

rganis

atio

n a

nd

(b

) th

e c

ountr

y in

whic

h t

hey

are

locate

d.

Meth

od

olo

gy

and

ackn

ow

led

gem

ents

Asia

Pa

cifi

c652

Aust

ralia

75

Ho

ng

Ko

ng

(and

Chin

a)

67

Ind

ia145

Ind

onesi

a50

Jap

an

73

Mala

ysia

65

Mid

dle

East

co

untr

ies*

14

New

Zeala

nd

85

Phili

pp

ines*

*1

Sin

gap

ore

51

So

uth

Ko

rea**

1

Thaila

nd

25

So

uth

& C

en

tra

l A

me

ric

a275

Arg

entina

39

Bra

zil

62

Chile

76

Do

min

ican R

ep

ub

lic**

1

Ecuad

or*

*1

Mexic

o94

Peru

**1

Venezu

ela

**1

We

ste

rn E

uro

pe

1,2

43

Aust

ria

34

Belg

ium

62

Cyp

rus*

*1

Denm

ark

105

Fin

land

52

Fra

nce

52

Germ

any*

**17

Gre

ece

96

Irela

nd

91

Italy

90

Neth

erland

s76

No

rway

75

Po

rtug

al*

*1

Sp

ain

55

Sw

ed

en

78

Sw

itze

rland

129

UK

229

No

rth

Am

eri

ca

123

Canad

a52

US

A71

Ce

ntr

al &

Ea

ste

rn E

uro

pe

589

Bulg

aria

59

Cze

ch R

ep

ub

lic83

Hung

ary

53

Po

land

63

Ro

mania

55

Russ

ia86

Serb

ia4

Slo

vakia

69

Turk

ey

52

Ukra

ine

65

Afr

ica

145

Ghana

27

Kenya

53

Nam

ibia

**1

So

uth

Afr

ica

63

Sie

rra L

eo

ne**

1

No

pri

ma

ry c

ou

ntr

y s

pe

cifi

ed

10

TO

TA

L3,0

37

*Mid

dle

Eas

t co

untr

ies

incl

uded

par

tici

pan

ts f

rom

Isra

el, J

ordan

, Kuw

ait, O

man

, Sau

di A

rabia

and U

AE.

**Thes

e ar

e in

div

idual

par

tici

pan

ts f

rom

10

cou

ntr

ies

who

found o

ur

surv

ey a

nd p

artici

pat

ed in

it o

nlin

e.

***5

00

par

tici

pan

ts w

ere

surv

eyed

sep

arat

ely

in G

erm

any.

Vis

it h

ttp:/

/ww

w.p

wc-

wik

ri2

00

9.d

e/ t

o re

ad t

he

Ger

man

surv

ey r

esults.

Ta

ble

3: P

art

icip

ating

terr

ito

ry c

ounts

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Co

nta

cts

Co

ntin

ued

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

pri

nt

Page 20: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

2

0

Tab

le 8

: Jo

b titl

e o

f p

art

icip

ants

in the o

rganis

atio

n

% o

rgan

isati

on

s

Sen

ior

execu

tives

52%

Chie

f E

xecutive

Offi

cer/

Pre

sid

ent/

Manag

ing

D

irecto

r

12%

Chie

f F

inancia

l Offi

cer/

Treasu

rer/

Co

ntr

olle

r30%

Chie

f O

pera

ting

Offi

cer

2%

Chie

f In

form

atio

n O

fficer/

Techno

log

y D

irecto

r1%

Oth

er

senio

r executive

4%

Bo

ard

mem

ber

3%

No

n-s

en

ior

execu

tives:

48%

Senio

r V

ice P

resi

dent/

Vic

e

Pre

sid

ent/

Directo

r8%

Head

of

busi

ness

unit

3%

Head

of

dep

art

ment

15%

Manag

er

15%

Oth

ers

7%

Ta

ble

5: O

rganis

atio

n t

ypes

part

icip

ating

% o

rgan

isati

on

s

Lis

ted

on a

sto

ck

exchang

e43%

Priva

te s

ecto

r42%

Go

vern

ment

and

p

ub

lic s

ecto

r10%

Oth

ers

5%

Ta

ble

6: S

ize o

f p

art

icip

ating

org

anis

atio

ns

% o

rgan

isati

on

s

Up

to

200 e

mp

loye

es

32%

201 t

o 1

,000 e

mp

loye

es

33%

Mo

re t

han 1

,000 e

mp

loye

es

34%

Do

n’t

kno

w1%

Ta

ble

7: F

unctio

n (m

ain

resp

onsi

bili

ty) o

f p

art

icip

ants

in t

he o

rganis

atio

n % o

rgan

isati

on

s

Executive

manag

em

ent

o

r finance

58%

Aud

it12%

Ris

k m

anag

em

ent

5%

Co

mp

liance

4%

Security

4%

Ad

viso

ry/c

onsu

ltancy

3%

Leg

al

3%

Op

era

tio

ns

and

pro

ductio

n3%

Oth

ers

8%

Ta

ble

4: P

art

icip

ating

ind

ust

ry g

roup

s

% o

rgan

isati

on

s

Aero

space &

Defe

nce

1%

Auto

mo

tive

4%

Chem

icals

2%

Co

mm

unic

atio

n

2%

Energ

y, U

tilit

ies

& M

inin

g

7%

Eng

ineering

& C

onst

ructio

n

7%

Ente

rtain

ment

& M

ed

ia3%

Fin

ancia

l Serv

ices

16%

Gove

rnm

ent and

P

ub

lic S

ecto

r 6%

Ho

spitalit

y and

Leis

ure

2%

Insu

rance

5%

Manufa

ctu

ring

14%

Pharm

aceuticals

and

Life S

cie

nces

5%

Pro

fess

ional S

erv

ices

6%

Reta

il &

Co

nsu

mer

9%

Techno

log

y 5%

Tran

spo

rtatio

n

& L

og

istics

5%

Oth

er

Ind

ust

ries/

busi

ness

1%

Tab

le 9

: O

rganis

atio

ns

where

senio

r executive

co

mp

ensa

tio

n in

clu

des

a p

erf

orm

ance-b

ase

d

variab

le c

om

po

nent

% o

rgan

isati

on

s

Less

than 2

0%

24%

20%

to

50%

36%

Mo

re t

han 5

0%

10%

No

perf

orm

ance-b

ase

d

variab

le c

om

po

nent

16%

Do

n’t

kno

w14%

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Co

nta

cts

Co

ntin

ued

Me

tho

do

log

y a

nd

ac

kn

ow

led

ge

me

nts

pri

nt

Page 21: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

2

1

Mo

ne

y la

un

de

rin

g

Actio

ns

inte

nd

ed

to

leg

itim

ise t

he

pro

ceed

s o

f crim

e b

y d

isg

uis

ing

th

eir t

rue o

rig

in.

IP in

frin

ge

me

nt

(in

clu

din

g

tra

de

ma

rks,

pa

ten

ts,

co

un

terf

eit

pro

du

cts

an

d s

erv

ice

s)

This

inclu

des

the il

leg

al c

op

ying

and

/or

dis

trib

utio

n o

f fa

ke g

oo

ds

in

bre

ach o

f p

ate

nt

or

co

pyr

ight,

and

th

e c

reatio

n o

f fa

lse c

urr

ency

no

tes

and

co

ins

with t

he in

tentio

n o

f p

ass

ing

them

off

as

genuin

e.

Ille

ga

l in

sid

er

tra

din

g

Illeg

al i

nsi

der

trad

ing

refe

rs g

enera

lly

to b

uyi

ng o

r se

lling a

security

, in

bre

ach

of a fi

ducia

ry d

uty

or

oth

er

rela

tio

nsh

ip

of

trust

and

co

nfid

ence,

while

in

po

ssess

ion o

f m

ate

rial,

no

n-p

ub

lic

info

rmatio

n a

bo

ut

the s

ecurity

. In

sid

er

trad

ing

vio

latio

ns

may

als

o in

clu

de

‘tip

pin

g’

such in

form

atio

n,

securities

trad

ing

by

the p

ers

on ‘

tip

ped

’, a

nd

se

curities

trad

ing

by

tho

se w

ho

m

isap

pro

priate

such in

form

atio

n.

Esp

ion

ag

e

Esp

ionag

e is

the a

ct

or

pra

ctice o

f sp

ying

or

of

usi

ng

sp

ies

to o

bta

in

secre

t in

form

atio

n.

of

the o

rganis

atio

n. T

his

can in

volv

e

acco

unting

manip

ula

tio

ns,

fra

ud

ule

nt

borr

ow

ings/

rais

ing o

f fin

ance, f

raud

ule

nt

ap

plic

atio

n fo

r cre

dit a

nd

unauth

orise

d

transa

ctio

ns/

rog

ue t

rad

ing

.

Co

rru

pti

on

an

d b

rib

ery

(in

clu

din

g

rac

ke

tee

rin

g a

nd

exto

rtio

n)

The u

nla

wfu

l use

of an o

fficia

l po

sitio

n

to g

ain

an a

dva

nta

ge in

co

ntr

ave

ntio

n

of d

uty

. T

his

can in

volv

e t

he p

rom

ise

of an e

co

no

mic

benefit

or

oth

er

favo

ur,

the u

se o

f in

tim

idatio

n o

r b

lackm

ail.

It c

an a

lso

refe

r to

the a

ccep

tance o

f su

ch in

ducem

ents

.

Asse

t m

isa

pp

rop

ria

tio

n

(in

clu

din

g e

mb

ezzle

me

nt/

de

ce

pti

on

by e

mp

loye

es)

The t

heft

of ass

ets

(in

clu

din

g m

oneta

ry

ass

ets

/cash

or

sup

plie

s and

eq

uip

ment)

by

directo

rs, o

thers

in fi

ducia

ry

po

sitio

ns

or

an e

mp

loye

e f

or

their

ow

n b

enefit.

Ac

co

un

tin

g f

rau

d

Fin

ancia

l sta

tem

ents

and

/or

oth

er

do

cum

ents

are

altere

d o

r p

rese

nte

d

in s

uch a

way

that

they

do

no

t re

flect

the t

rue v

alu

e o

r financia

l activi

ties

Term

ino

log

y

Due t

o t

he d

ivers

e d

esc

rip

tio

ns

o

f in

div

idual t

ypes

of

eco

no

mic

crim

e in

co

untr

ies’

leg

al s

tatu

tes,

w

e d

eve

lop

ed

the f

ollo

win

g

cate

go

ries

for

the p

urp

ose

s o

f

this

surv

ey.

These

desc

rip

tio

ns

w

ere

defined

as

such in

our

su

rvey

quest

ionnaire.

Ec

on

om

ic c

rim

e o

r fr

au

d

The in

tentio

nal u

se o

f d

eceit

to d

ep

rive

ano

ther

of

mo

ney,

p

rop

ert

y o

r a le

gal r

ight.

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Co

nta

cts

M

eth

od

olo

gy a

nd

ac

kn

ow

led

ge

me

nts

Co

ntin

ued

pri

nt

Page 22: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

2

2

Fra

ud

tri

an

gle

Fra

ud

triang

le d

escrib

es t

he

inte

rco

nnecte

d c

ond

itio

ns t

hat

act

as h

arb

ing

ers

to

fra

ud

: o

pp

ort

unity

to c

om

mit fra

ud

, in

centive (or

pre

ssure

)

to c

om

mit f

raud

, and

the a

bili

ty o

f

the p

erp

etr

ato

r to

ratio

nalis

e t

he a

ct.

Se

nio

r e

xe

cu

tive

The s

enio

r executive (fo

r exam

ple

the

CE

O, M

anag

ing

Directo

r o

r E

xecutive

Directo

r) is t

he m

ain

decis

ion-m

aker

in t

he o

rganis

atio

n.

No

te

: In

so

me c

ases p

erc

enta

ges m

ay t

ota

l

mo

re o

r le

ss t

han 1

00 p

erc

ent

as r

esp

ond

ents

were

ab

le t

o p

rovid

e m

ultip

le a

nsw

ers

.

Ab

ou

t P

wC

Fo

ren

sic

Se

rvic

es

The F

ore

nsic

Serv

ices g

roup

of

the

Pricew

ate

rho

useC

oo

pers

’ g

lob

al

netw

ork

of

firm

s p

lays a

lead

ro

le in

ad

dre

ssin

g t

he life c

ycle

of

fraud

and

oth

er

avo

idab

le lo

sses, p

rovid

ing

reactive investig

ative s

erv

ices a

nd

pro

active r

em

ed

ial and

co

mp

liance

serv

ices t

o c

lients

in t

he p

rivate

and

pub

lic s

ecto

rs.

Fin

an

cia

l p

erf

orm

an

ce

This

can b

e d

efined

as m

easuring

the

results o

f an o

rganis

atio

n’s

po

licie

s

and

op

era

tio

ns in m

oneta

ry t

erm

s.

These r

esults a

re r

eflecte

d in r

etu

rn

on in

vestm

ent,

retu

rn o

n a

ssets

and

valu

e a

dd

ed

; ty

pic

ally

, In

the p

rivate

secto

r, r

etu

rns w

ill b

e m

easure

d in

term

s o

f re

venue; in

the g

overn

ment/

sta

te-o

wned

ente

rprises, re

turn

s w

ill

be m

easu

red

in term

s of se

rvic

e d

eliv

ery

.

Fra

ud

ris

k a

sse

ssm

en

t

Fra

ud

ris

k a

ssessm

ents

are

used

to a

scert

ain

wheth

er

an o

rganis

atio

n

has u

nd

ert

aken a

n e

xerc

ise t

o

sp

ecifi

cally

co

nsid

er:

(i) th

e f

raud

ris

ks t

o w

hic

h o

pera

tio

ns

are

exp

osed

;

(ii) a

n a

ssessm

ent

of

the m

ost

thre

ate

nin

g r

isks (i.e. evalu

ate

ris

ks

for

sig

nifi

cance a

nd

lik

elih

oo

d o

f

occurr

ence);

(iii)

id

entificatio

n a

nd

evalu

atio

n o

f th

e

co

ntr

ols

(if a

ny) th

at

are

in p

lace t

o

mitig

ate

the k

ey r

isks;

(iv) ass

ess

ment of th

e g

enera

l anti-f

raud

pro

gra

mm

es a

nd

co

ntr

ols

in a

n

org

anis

atio

n; and

(v) actio

ns t

o r

em

ed

y a

ny g

ap

s in

the c

ontr

ols

.

qu

itIn

tro

du

cti

on

Ec

on

om

ic c

rim

e t

hri

vin

g

in t

he

do

wn

turn

A d

ee

pe

r d

ive

in

to

‘th

e s

tati

sti

cs’

Th

e f

ra

ud

ho

riz

on

Co

nta

cts

M

eth

od

olo

gy a

nd

ac

kn

ow

led

ge

me

nts

Co

ntin

ued

pri

nt

Page 23: PWC Global Economic Crime Survey 2009

Glo

ba

l E

co

no

mic

Cri

me

Su

rve

y

No

ve

mb

er

2009

Pri

ce

wa

terh

ou

se

Co

op

ers

2

3

INS

EA

D

As

one o

f th

e w

orld

’s le

ad

ing

and

larg

est

gra

duate

busi

ness

scho

ols

, IN

SE

AD

(w

ww

.inse

ad

.ed

u) b

ring

s to

geth

er

peo

ple

, culture

s and

ideas

fro

m a

round

the w

orld

to

chang

e li

ves

and

tra

nsf

orm

org

anis

atio

ns.

This

wo

rld

ly p

ers

pective

and

cultura

l d

ivers

ity

are

reflecte

d in

all

asp

ects

of o

ur

rese

arc

h a

nd

teachin

g. W

ith t

wo

cam

puse

s in

Asi

a (S

ing

ap

ore

) and

Euro

pe (F

rance), t

wo

centr

es

in Isr

ael a

nd

Ab

u D

hab

i, and

an

o

ffice in

New

Yo

rk, IN

SE

AD

exte

nd

s th

e r

each o

f its

busi

ness

ed

ucatio

n a

nd

rese

arc

h

acro

ss t

hre

e c

ontinents

. O

ur

14

5 r

en

ow

ned

facu

lty

mem

bers

fro

m 3

7 c

ou

ntr

ies

insp

ire m

ore

than 1

,000 d

eg

ree p

art

icip

an

ts in

ou

r M

BA

, E

xecu

tive

MB

A a

nd

Ph

D

pro

gra

mm

es.

In a

dd

itio

n, m

ore

th

an

9,5

00

execu

tive

s p

art

icip

ate

in IN

SE

AD

’s

executive

ed

ucatio

n p

rog

ram

mes.

We o

ffer

38

op

en

-en

rolm

ent

pro

gra

mm

es

for

all

busi

ness

dis

cip

lines

and

desi

gn

18

4 c

ust

om

learn

ing

so

lutio

ns

for

gro

up

s o

f executive

s fr

om

a s

pecifi

c o

rgan

isatio

n y

early.

Sh

ou

ld y

ou

wis

h t

o fi

nd

ou

t m

ore

ab

out

Executive

Deve

lop

men

t fo

r in

div

idu

al e

xecu

tive

s o

r ab

ou

t o

ur

Co

mp

an

y-sp

ecifi

c P

rog

ram

mes,

ple

ase

co

nta

ct

us

at

execed

.eu

rop

e@

inse

ad

.ed

u o

r

info

-csp

.fb

@in

sead

.ed

u.

Ackno

wle

dg

em

ents

The 2

009 G

lob

al E

co

no

mic

Crim

e S

urv

ey

ed

ito

rial t

eam

co

nsi

sted

of

the

follo

win

g in

div

iduals

:

Su

rve

y L

ea

de

rsh

ip T

ea

m

To

ny P

art

on

, P

art

ner,

United

Kin

gd

om

Vid

ya

Ra

jara

o, P

art

ner,

Ind

ia

Ste

ve

n S

ka

lak

, P

art

ner,

US

A

Su

rve

y M

an

ag

em

en

t Te

am

Fa

isa

l A

hm

ed

, P

roje

ct

Manag

er,

United

Kin

gd

om

Ne

il C

orm

ac

k, M

ark

eting

Co

nsu

ltant,

U

nited

Kin

gd

om

INS

EA

D (

Fra

nc

e)

Do

ug

las H

. F

ran

k,

Ass

ista

nt

Pro

fess

or

of

Str

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