Highly Organized Messaging for Hotels

qiscus pte ltd

A Case Study on a leading 5-Star Hotel- A glimpse of their communication practices

Research by Universiti Putra Malaysia on the “Perception of Employees on Internal Communication of a Leading Five Star Hotel

in Malaysia” published in 2012.

Key Highlights from the Study

Internal communication channels and methods are used in this hotel

to build shared understanding about corporate goals and

maintain connectedness among the hotel’s people.

Employees can be heard through multiple channels. They are also

aware of the activities performed by other employees who

participate in the sequence of related operations.

79% of respondents believe the information received from the

hotel - Employees strongly agree that they are an important part of

the hotel and are committed to the hotel’s mission.

The most used channels are telephone/Mobile Phones

(Frequency: 144) and email (Frequency: 137). Employees receive

more than an adequate amount of internal messages every day.

“Use technology to help guests first, the hotel second. People will always relate to “high touch” in our business.”Dr John Hogan

*Barrows & Powers, 2008

Customer Service&

Interactions between staff and

Management.(OPERATIONS)

qiscus is

Growing rapidly because of many use cases

Businesses >I use qiscus to manage

my internal & remote teams

Schools >I use qiscus to update events,

upload files and conduct discussions

GOV agencies >I use qiscus to maintain a

secure and unified communication channel

Communities >I use qiscus to update & maintain my community

health and well being

IT driven initiatives in Asia pacificKey observations by Microsoft on 291 IT leaders in Asia Pacific 2014

CIOs in Asia Pacific have different priorities in the digital world

Device Management

92%

Cloud Infrastructure

90%

Business Intelligence

86%CIOs are They play an ever

increasing important role

Innovators

69%

Empower next-gen workforce

64%

Growth Enablers

62%

Roles of CIOs in Asia Pacific

Adoption of Enterprise Messaging Systems

SecureUnlike social messaging apps, enterprise apps are more secure & reliable

Designed for WorkEnterprise apps are simple messaging apps that allows administrative controls

ExamplesTigertext, Microsoft Lync, IBM Sametime

CIOs in Asia Pacific have different priorities in the digital world

Device Management

92%

Cloud Infrastructure

90%

Business Intelligence

86%CIOs are They play an ever

increasing important role

Innovators

69%

Empower next-gen workforce

64%

Growth Enablers

62%

Roles of CIOs in Asia Pacific

Barriers to adoption in companies

Expensive Enterprise apps are charged per user per month at an average of US$5 - 11

Marginal Benefit Enterprise messaging apps are similar to social messaging apps with enterprise controls

IT driven initiatives in Asia pacificKey observations by Microsoft on 291 IT leaders in Asia Pacific 2014

What defines collaborative enterprise messaging apps

Where does qiscus falls then?

Collaborative enterprise messaging apps

Secure

Designed for Work

+CollaborativeAllows greater transparency and visibility amongst teams

A single platform for allPulls data from other services into a single communication platform

Upload files, pictures & moreAllows storage and easy retrieval of uploaded documents

Seen in

qiscus is

Messaging for work

Feature 1The first messaging system with a

seamless topics design

Qiscus Topics organizes conversations, files and even URLs into topics.

Value to Users #1

Ensures organized tracking of tasks and discussions

Synchronous Asynchronous

Communicate with team members real-time on multiple topics without

messing up the discussions.

Participate or revisit the discussions at a later point of time without disrupting /

losing track of the key points.

Each topic can be assigned to 1 staff/ team to take charge.

The managers are able to track and ensure things are done promptly.

The messaging system with room based arrangements

Feature 2

Personalized mobile concierge for your guests throughout their stay

Personalized mobile concierge can be done with your guests throughout their stay with you:

Rooms can be created for your guests to:- Check-in/Check-Out via Messaging- City guide/tour- Facilities Bookings- General help/feedback within or beyond hotel boundaries

Value to Users #2

Check-in / Check-Out

Hotel Promotions /

Facilities Reservations

City Guide

Single Project Room

Highly organized discussion rooms for your internal teams

For Management:• Get quick updates from the different

departments ICs• Give directions and set goals for the

departments• Communicate with the whole

organization

Value to Users #2

Marketing Team

Housekeeping Team

Engineering Team

Single Project Room

For Working Staff:• Cross department collaboration for

events or daily operations• Increase awareness on the activities in

the other rooms

Other Features

Messaging for Work

qiscus pte ltd | qiscus sdn bhd | PT Sinergitas Mandiri Infokom | contact.us@qiscus.com | www.qisc.us