qls turkey standard presentation
TRANSCRIPT
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A Presentation of Quality Liaison Services
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Who are we?
QLS – Quality Liaison Services Ltd.
• A UK-based company operating in global regions.
• Founded in 1986, incorporated in 1997.
• Well known brand identity - QLS Automotive.
• Accredited to ISO 9001:2008.
• Average annual sales over last three years: 4.35mi €
• Providing a range of engineering services to clients.
• Clients are OEMs and their Tier 1 & Tier 2 suppliers.
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Our Financial Strength
Risk Evaluation
D&B Financial Strength.....................................Based on tangible net worth £1,336,901
D&B Failure.........................................................
Days Beyond Terms..............................................
D&B Maximum Credit................................
D&B Delinquency Score....................................
Legal Events
Number of Court Judgments.............................
Value of all Court Judgments............................
No. of Mortgages & Charges.............................
Associations
Parent Company..............................................
Number of Principals...........................................
Financial Summary
Latest Accounts Date................
Tangible Net Worth..............................
1A1
93
92
£53,500
0
3
No
5
31st March 2013
£1,459,165
Identification
Main Trading 8 Roydon RoadAddress Diss
NorfolkIP22 4LNUnited Kingdom
Telephone Number 01379 650651
Fax Number 01379 651056
D-U-N-S® Number 77-482-2175
Registered Number 2970064
Web Address www.qls-automotive.com
Registered Address Abbotsgate House, HollowRoad, Bury St. Edmunds,Suffolk, IP32 7FAUnited Kingdom
Line of Business Miscellaneous Services (SIC) (7399)
D&B Risk Indicator................................................
7% of UK businesses have a lower risk of failure
8% of UK businesses have a lower risk of paying
significantly late
Maximum amount on monthly open credit terms
1Represents a minimum risk of business failure
12
0
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QLS Customers
•Top Customers by sales: April 2013 to March 2014
Sales £k
Plastic Omnium 325
Dr Schneider 272
Visteon Portuguesa 209
Faurecia 162
Magna 120
Gestamp 113
Woco 100
Tupy 97
Visteon Hungary 95
TRW 78
Honeywell 72
Amtec 71
Sales £k
Kostal 69
Cummins 64
Varroc 60
Ford Otomotiv 52
Inergy 52
Cooper Standard 49
Faurecia Exteriors 48
Omron 48
Grupo Antolin 44
Honeywell UK 44
Others (350 approx) 1412
Total £3,656,000
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Sales By Activity Type
Sales by Activity 04/12 to 03/13 £000's
£000's
1 Audit & Rework 3040
2 Liaison Contracts 186
3 Quality Engineering 248
4 Special Projects 40
5 Others 31
3545
1
23
4 5
Sales by Activity 04/13 - 03/14 £000's
1 2 3 4 5
Sales by Activity 04/13 to 03/14
£000's
1 Audit & Rework 3137
2 Liaison Contracts 167
3 Quality Engineering 217
4 Special Projects 57
5 Others 77
3655
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Management Organigram
Organisation
Managing Director
Finance Director
IT ManagerAdministration
& Finance
Manager Europe
Operations Team - Europe
Manager UK
Operations Team - UK
Manager &
Coordinator
Turkey
Operations Team - Turkey
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How are we structured in Turkey?
IAN COLEMANManaging Director
EROL BIYIK Liaison & Operations Supervisor
Bursa Area
PINAR ERDEM
Payroll Manager
SEZAI ACIKEL
Job Org. and Training Rep.
…… ………. Liaison & Operations Supervisor
Manisa Area
AYSEL KURTARANOGLU
HR&Office Manager
EMIN DIREKCI
Sales in Turkey
SONER OZBEK Liaison & Operations Supervisor
Gebze Area
BULENT ELITOKTechnical & Operations Manager
TURKEY
BURAK BASSAYEL
Liaison & Operations Supervisor
BILAL BUCGUN
Liaison & Operations Supervisor
Kocaeli Area
UMUT UNALCountry Coordinator
Global Sales & Major Projects
European Operations of TURKEY
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Liaison Engineering support
Turkey Organizasyon
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What can we offer?
• A One Stop Organisation, based on the skills and
local knowledge of a resident engineer offering
Liaison support:
Quality Liaison and Containment Control.
Launch Engineering and Change Management.
Technical and Material Management Liaison.
Component Inspection and Rework.
Pre-Delivery Inspection and JIT Logistics.
Rework and repair of components.
Return shipment of non-compliant material.
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What is Liaison Engineering
It is the on-site representation of suppliers by
QLS and has two elements:
• Proactive Liaison and Support.
In which QLS manages suppliers’ on-site customer liaison
and support operations, takes early action in anticipation
of any concerns, and acts as the supplier’s representative
under contract at the customer’s assembly plant.
• Reactive Quality Support.
In which QLS reacts to suppliers’ one-off concerns at the
customer’s plant, and follows their instructions as to our
support activity, whilst we ensure that it also meets the
customer’s plant requirements.
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Proactive Liaison & Support
QLS Quality Centre
Tier 1 Supplier (QLS Client) OEM (Client’s customer)
QLS Liaison Engineer is
point of contact between
supplier and technical &
quality functions.
Checks for any problems,
reports concerns,
presents 8D reports.
Defends supplier’s
product integrity and
maintains its image, but
ensures customer’s view
is understood by supplier.
Next 3 deliveries after concern delivered
through QLS for pre-delivery inspection.
JIT or Sequenced delivery if required.
APQP, PPAP, PSW & full Launch support
End of line CS2 inspections to ensure
delivered product integrity
Process 8D reports and ensure
resolutions to satisfy customer
Implement process improvement
Report concerns
Ensure resolutions
QLS-qualified parts for use on line
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The QLS Liaison Engineer:
Performs sample audits on incoming
deliveries at customer‘s plant.
Liaison contract with typical component supplier
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The QLS Liaison Engineer:
Patrols the line ensuring correct
handling & fitment of parts.
Attends meetings and liaises
with OEM on any issues raised.
Provides reports for the supplier
on a daily / weekly basis.
Defends the integrity of the supplier’s parts with the OEM.
Sets up appropriate cost-effective containment actions while
liaising between OEM‘s Quality Office, PC&L and the supplier.
Liaison contract with typical component supplier
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Reactive Quality Support
OEM Tier 1 Supplier (QLS Client)
QLS SQE function to assist resolution at
source at tier 1 or at sub-supplier
QLS CS2 containment here or at sub-
supplier site ensures good stock ex-gate
Quality concern !
On-site QLS Liaison
Engineer assesses and
communicates proposed
solution to supplier-client.
QLS Level 1 Containment
team takes immediate
action at OEM plant.
QLS Quality Centre
Where impossible to contain at OEM
plant, parts moved to QLS off-site facility
for ongoing inspection and/or rework
QLS quotes price to
supplier and gets
agreement and PO.
Report concerns
Ensure resolutions
QLS-qualified parts for use on line
Reject stock
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Stop
Signedauthorisation
NO
Possible updates
to documentation
SafeVINno.
Data and experiences
shared with all staff
(training updates) PRC20
Disposition
of rejects,
scrap and
waste
Process set-
up and run
Tool care &
calibration
PRC08
containment
process
Site or
supplier
requests
services
PRC01
email or
telecall
Inform Originator
Define the
action, raise
authorisation
document
PRC02
OAF Order
authority
Daily plan
- Tracker
PRC14
Invoice
PRC13 CCP
with results
Daily
results
sheet
Stats, graphs
& QOS charts
FS01
customer
survey
Process audit
and reporting
PRC06
CCP
Control Check
Plan
Risk analysis
PRC07
WES, G8D
& RISK
ANALYSIS
Method statement,
part inspection
sheet
Reject label
Hold Label
PRC09 OK
stock label
Identify
parts
PRC10 Non-
conformance
Non-conforming
materials
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Where do we operate: European Operations
QLS Belgium
QLS Portugal
(Trading Partner)
QLS Spain
(Trading Partner)
QLS United Kingdom
QLS Germany
QLS Poland
(Trading partner)
QLS Holland
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What is our international coverage?
QLS United
Kingdom
QLS Mexico (Trading Partner)
QLS North America (Trading Partner) QLS Europe
QLS South Africa (Trading Partner)
QLS Turkey
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Quality Engineering support
Supply chain assistance
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Supplier Quality Engineering Support
A One Stop Organisation, providing:
• A range of Quality Engineering services:
ISO9001, TS16949 installation and training.
Supplier Auditing and Development.
Project management – APQP, PPAP & PSW.
Value Engineering and implementation.
Customer Site Launch and Liaison Engineering.
Level 2 Engineering & Containment Actions.
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For which companies?
Quality Engineering.
• The QLS Quality Engineering Team numbers
most major OEMs and their Tier One systems
suppliers amongst its clients.
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Engine Maker Production Audit
• OEM engine manufacturer requested the
placement of full time production audit
(boots on the ground) to ensure supplier
met quality and production schedules.
• Daily reports made, weekly meetings
held between QLS, OEM & Supplier.
• Schedules not always held but client
was at least aware of issues and able
to flex production to fit.
• Problem was so acute QLS was requested to provide
temporary operatives for the machine centres, until a
new supplier was tooled up.
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Shell bearing Quality Containment Centre
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APQP, PPAP & PSW for Major Supplier
• Tier 1 supplier requested QLS to supply
one Supervisor and two Senior Quality
Engineers for an OEM seat program.
• It required the project management ofthirty Tier 2 suppliers in six countries.
• QLS started by reviewing APQP with the
suppliers, agreeing timing windows
and tooling schedules.
• Then PPAP & PSW were
monitored & controlled as our
engineers constantly visited all
suppliers and brought home a
fully on-time launch.
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QLS Launch Engineering
QLS Launch Engineering services are:
Supporting FSS suppliers who cannot justify the
presence of their own engineer.
Sometimes our engineer can work for several
suppliers, although companies with big programs
receive 100% dedicated support.
He interfaces between customer and supplier,
making system entries, providing change samples
and updating information at Daily Meetings.
He is a normal Launch Team Member, working
out of the plant Launch Office.
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Setting up sample checks
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Special Projects
OEM Support Operations
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Special Projects
• We have been involved in a number of major
retrofit operations supporting a number of OEM’s.
• These normally take the form of a single point issue
which can range from a badge being dislodged
to a major body fault repair.
• These are nearly always in multiple international
locations up to twenty and have to be
completed in close unison with each other.
• QLS have developed systems to cope with these
operations and have carried out 5 major
programmes this year.
•
OEM Support Operations
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Vehicle rectification
REWORK VEHICLE CHASSIS FRAMES
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QUESTIONS