qm0011–principles & philosophies of quality management
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8/13/2019 QM0011Principles & Philosophies of Quality Management
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Solved Assignments for Rs.150 each
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Fall-2013
Master of Business Administration - MBA Semester 3
QM0011 Principles & Philosophies of Quality Management-4 Credits
(Book ID: B1241)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Defining quality in manufacturing organizations is often different from that of services. Statethe differences between manufacturing and service organizations with regard to Quality. What are
the Costs involved with respect to Quality.
Answer. Differences:
Labor
A service firm recruits people with specific knowledge and skills in the service disciplines that it offers.
Service delivery is labor intensive and cannot be easily automated, although knowledge managementsystems enable a degree of knowledge capture and sharing. Manufacturers can automate many of
their production processes to reduce their labor requirements, although some manufacturingorganizations are labor intensive, particularly in countries where labor costs are low.
Q2. Demings 14 Points pose a challenge for many firms to figure out how to apply them in ameaningful way that will result in continual improvement. Discuss Demings 14 Points.
Answer. Dr. Edwards Deming emphasized that the key to quality improvement was in the hands ofmanagement. Dr. Deming demonstrated that most problems are the result of the system and not of
employees. Deming used statistical quality control techniques to identify special and common causeconditions, in which common cause was the result of systematic variability, while special cause waserratic and unpredictable.Q3. Discuss the Contribution of W. A. Shewhart. Describe the PDCA cycle.
Answer. Shewhart's most important contribution to both statistics and industry was thedevelopment of the statistical control of quality . This idea incorporated the use of independentidentically distributed random variables. The general principle behind this idea is that when a process
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is in a state of control and following any particular distribution with certain parameters, the purposeis to determine when the process departs from this control state so corrective action may be taken.
Therefore, schemes must
Q4. Explain the concept of Just-In-Time and Poka-Yoke.
Answer. Just-in-time (JIT) manufacturing is a production model in which items are created to meetdemand, not created in surplus or in advance of need. The purpose of JIT production is to avoid the
waste associated with overproduction, waiting and excess inventory. JIT focuses on continuous
improvement and can improve a manufacturing organization's return on investment, quality, and
efficiency. To achieve continuous
Q5. Explain the Excellence Maturity Model. What are the steps involved in achieving organizationalexcellence?
Answer. Excellence Maturity model is a framework that is used as a benchmark for comparison whenlooking at an organizations processes.
A maturity model is a service mark that provides a model for understanding the capability maturity of
organisations business processes. A maturity model is specifically used when evaluating the capability
to implement
Q6. Discuss the concept of Business Process re-engineering. Explain how to implement BusinessProcess re-engineering.
Answer. Business Process Reengineering (BPR) is a management practice that aims to improve the
efficiency of the business process. The key to BPR is for organizations to look at their businessprocesses from a "clean slate" perspective and determine how they can best construct these
processes to improve how they conduct business. Reengineering is a fundamental rethinking andradical redesign of business processes to achieve dramatic improvements in cost, quality, speed, and
service. BPR combines a strategy of
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