Quality 101

Presented by

Alphaport, Inc.

Northrop Grumman

Morning Agenda – Part 1

9:30-10:00 Professional Development Road Map Jennifer Jones

10:00-11:00 Quality Overview Janey Diogo• Basics of quality

• Electrostatic Discharge (ESD)

• Foreign Object Debris (FOD)

11:00-11:30 Metrology and Quality Scott Mimbs

11:30-11:45 Wrap up and Questions

Afternoon Agenda—Part 2

• Supplier Quality Process• 2:30 – 2:55 Risk Identification and Mitigation

• 2:55 – 3:05 Supplier Evaluation

• 3:05 – 3:10 Supplier Approval and Selection

• 3:10 – 3:25 Supplier Quality/Mission Assurance Requirements

• Activity 3:25 – 3:30

• Supplier Quality Execution• 3:30 – 3:45 Supplier Oversight

• 3:45 – 3:50 Supplier Ratings - Scorecard

• 3:50 – 4:05 Actions for Non-conformance - Root Cause Corrective Action

• Activity 4:05 – 4:40

• Summary and Resources 4:40 – 4:45

Creating a Roadmap forProfessional Development

Jennifer Jones, Vice President Knowledge Management and TrainingAlphaport, Inc.

Attendee Demographics

• Years of experience

• Type of employer

• Current job type

• Quality emphasis

Steps to Mapping Your Future

1. Choose a Destination

2. Identify the Waypoints

3. Plot Your Journey

4. Pack Your Bags

5. Get Going

First Step – Choose a Destination

1. Create your "big picture" of what you want to do with your career and identify the large-scale goals that you want to achieve.

2. Break these down into the smaller and smaller targets that you must hit to reach your career goals.

First Step – Choose a Destination

3. Identify your company’s objectives in providing current and future services.

4. Clarify your specific contract requirements. What areas do you need to grow in order to fulfill your tasks on the contract?

Remember the priorities:Contract requirements > company objectives > personal goals

Second Step – Identify the Waypoints

Consider including these elements in your professional development roadmap:

• Classroom and online courses

• Conferences and workshops

• Formal and informal learning opportunities on the job

NASA’s STEP – Safety & Mission Assurance

Here’s an example of a comprehensive Quality Engineering professional development program Alphaport created for the NASA Safety Center:

STEP Educational Curriculum

STEP is a four-level program for NASA civil servants and support contractors. Quality Engineering is one of six disciplines offered.

Each STEP Level has prescribed completion requirements:

• Online Courses (Core, Discipline, and Domain Training)

• On-the-Job Training activities

• Enrichment Experience Reading Material, and

• Comprehensive Exams

STEP Course of Study

STEP Range of Development RequirementsSTEP Range of Development Requirements

STEP CoursesSTEP Courses

STEP OJT (On-the-Job Training)Level 2

STEP OJT (On-the-Job Training)

STEP Enrichment ExperienceSTEP Enrichment Experience

STEP Overall Program Commitment

Third Step – Plot your Journey

• Resources for Quality coursework –• QMS - AS9100, ISO9001

• International Organization for Standardization (ISO 9000)www.iso.org

• American Society for Quality (ASQ)asq.org

• American Productivity and Quality Centerwww.apqc.org

• International Aerospace Quality Groupwww.sae.org

• Aerospace Mission Assurance Improvement Workshop

• Mission Assurance Summit

• NASA’s STEP and SATERN courses

• Juran’s Quality Handbook

Third Step – Plot your Journey

• Conferences and workshops you might consider attending• Collaboration on Quality in the Space and

Defense Industry (CQSDI)March 13-14, 2017 (Cape Canaveral, FL)

• Quality Leadership Forum (QLF)March 15-16, 2017 (Cape Canaveral, FL)

• World Conference on Quality ImprovementMay 1-3, 2017 (Charlotte, NC)

• American Aerospace and Defense SummitDecember 5-6, 2017 (Scottsdale, AZ)

• Mission Assurance Improvement Workshop

• Mission Assurance Summit

• ASQ specific topic conferences and section meetings

Third Step – Plot your Journey

• Seek out and join Communities of Practice…then get involved!• Space Quality Improvement Council

• Joint Mission Assurance Council

• Space Industrial Base Council

• Quality Leadership Forum

• Linked In Groups• QUALITY ASSURANCE- AEROSPACE/DEFENSE

INDUSTRY

• AS9100 and Aerospace Quality

• Aerospace Quality Professionals

• ASQ - The Global Voice of Quality

• Quality Assurance and Process Improvement

Third Step – Plot your Journey

On-the-job learning opportunities

• Write process documents

• Audits

• Document Lessons Learned

• Observe review boards

• Supplier visits

Fourth Step – Pack Your Bags

Let’s discuss…

Group Activity

• Best training course

• Best Conference

• Best on the job training

• Best book/publication

• Best Online resources

• Best Advice

• Lessons Learned

• Needs

Fifth Step – Get Going!

• Whole group debriefing – small groups report out best ideas

• General Q&A

Steps to Mapping Your Future

1. Choose a Destination

2. Identify the Waypoints

3. Plot Your Journey

4. Pack Your Bags

5. Get Going

Good Luck on Your Journey!

Contact me with questions at:

Jennifer Jones

jjones@alpha-port.com

440-920-0576