QUALITY CONTROL SYSTEM AND ISO9000

By

Munif Ahmad

SVSB, Business and Management Department

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QUALITY CONTROL SYSTEM AND ISO9000

“Prevention is better then cure”

“Prevention”

and

“Cure”

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Basic Definition

International Standard Organization ISO

“A series of management and quality-assurance standards developed for firms competing in international market”

Organizational Quality Control Departments

“In an organizational, any method of determining the extent to which goods or services match some specified quality standard.

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Common Control Tools

Car break paddle Traffic lights Panadol Electric Fuse UPS (Uninterrupted Power Supply)

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Steps in the Control Process

Set Standards

Measure Actual Performance

Compare Actual Performance to Standard

Take Corrective Action if Necessary

Do Nothing

Solve the Problem

Revise the Standard

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QCS Approach

Internal Quality Control Inspectors Departmental Standards Organizational Standards Total Quality Management

TQM Quality Control Circles

External Government International

1963 MIL US MILITARY

1969 AQAP NATO

1973 DEF 05-21 UK DEFENCE

1979 BS5750 BSI

1987 ISO 9000 ISO

1994 ISO REVISION 1

2000 ISO 9000 VISION 2000

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Competitive Viewpoint

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Producer’s Viewpoint

Customer’s needs Meeting needs Faultless processing Reliable bought-in

material and components

Certified performance and safety

Suitable packaging Punctual delivery Efficient back-up

service Feedback of the field

experience

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ISO 900020 Requirements

Management Responsibilities Quality System Principles Auditing the Quality System Quality in Marketing Quality in Purchasing Control of Verification Status Non Conformity

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What are the constituent parts of ISO 9000

ISO 9000 Is a guide to selection and use of the appropriate part of the ISO 9000 series.

ISO 9001 Relates to quality specification for design/deployment, production, installation and servicing when requirement of goods or services are specified by the customer in terms of how they must perform and which are then provided by supplier.

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What are the constituent parts of ISO 9000

ISO 9004 Is a guide to overall quality management and the quality system elements within the ISO series.

ISO 9002 sets out requirement where a firm is manufacturing goods or offering a service to a published specification or to the customer's specification.

ISO 9003 Specification the quantity system to be used in final inspection and test producers.

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How many !

Can you guess how many number of

ISO Certifiedcompanies are in Brunei?