quality management program (qmp) a tool for section/division member leaders
TRANSCRIPT
Quality Management Program (QMP)
A Tool for Section/Division Member Leaders
Agenda
• What is QMP?
• What are the requirements?
• What are the recognition levels?
What is QMP?
• Management tool
• Process– Plan– Do– Check– Act
Management tool
• QMP outline– Key dates
• Minimum requirements• QMP level requirements• Recognition cycle
– Tools available• Timeline• Templates
Plan
• ASQ strategic direction
• Assessment
• Resources
• What activities will the section/division pursue for the year?
• How will the success be measured?
Do
• Comply with minimum requirements
• Complete and submit the business plan and budget
• Conduct the activities planned
Check
• Generally happens simultaneously with “Do”
• Monitor outcomes
• Compare to expectations– Progress to plan– Satisfaction– Retention– Loyalty
• Track results
Act
• What revisions might be needed:– For the current plan/budget year– For the following year
• Report results at the end of the year
• Use for next year’s planning
What are the requirements?
• Minimum requirements
• Business plan
• Budget
• Measures for retention, loyalty, and satisfaction
Minimum requirements
• Not voluntary
• Corresponds to QMP Basics Level
• Must meet communicated deadlines
Minimum requirements
• Submit required elected officers and appointed committee chairs by deadline
• Submit required pieces of the annual financial audit by deadline
• Maintain minimum number of members
• Conduct regularly scheduled activities
• Uphold bylaws, policies & procedures, and governing agreements
• Be a member unit in good standing
Officers/Committee Chairs
• Generally due by May 15 annually
• Submit via online entry tool– For the coming term, changes to roster must
be submitted to [email protected]
Annual Financial Audit
• Due by August 15 annually
• Current and incoming Chairs, Treasurers, and Audit Chairs contacted in June– Required materials provided to each section in
this communication
Non-deadline requirements
• Minimum number of members is 30 for sections; 50 for divisions– Measured with June 30 totals
• Activities – captured in business plan
• Measured by exception:– Good standing– Adherence to bylaws, policies & procedures,
operating agreements
Business Plan
• Required by operating agreements; monitored through QMP
• Use templates available
• Includes five required elements:– Objectives– Activities/tactics– Measures– Goals– Results
Budget
• Required in operating agreements; monitored through QMP
• Corresponds to business plan
• Use template available
Submission details
• Divisions: due June 30 annually
• Sections: due October 1 annually
• Submit to [email protected], Regional Director (sections) or Group Facilitator (divisions)
What are the recognition levels?
• Level 1 - Basics
• Level 2 - Planning
• Level 3 – Performance (Total Quality and Excellence)
• Levels of recognition are cumulative
Level 1 - Basics
• Not voluntary – recognition is earned based on timeliness and absence of issues
• Submit minimum requirements by deadlines
• Minimum number of members as of June 30
• No complaints related to:– Activities– Governance issues
Level 1 - Basics
• Recognition– Use of annual Basics mark of excellence– Announcement in Friday Fast Facts, Member
Leader Community of Practice
Level 2 - Planning
• Meet Basics level
• Submit annual business plan and budget by deadline
• Recognition– Use of annual Planning mark of excellence– Announcement in Friday Fast Facts, Member
Leader Community of Practice
Level 3 – Performance
• Two separate performance recognition opportunities
• Must meet Levels 1 and 2 to qualify for either– Total Quality/J.S. McDermond Total Quality– Excellence
Total Quality
• Achieve 75% of the goals from the previous year’s business plan
• Submit the following documentation to [email protected], Regional Director (sections), and Group Facilitator (divisions):– Completed plan with results– Letter verifying that 75% of the goals were met
Total Quality Recognition
• Use of annual Total Quality/J.S. McDermond marks of excellence
• Announcement in Friday Fast Facts, Member Leader Community of Practice
• 4 lapel pins
• World Conference– Presentation of award– Ribbon– Listed in QMP awards program
Excellence
• Earn bronze, silver, or gold-level excellence by meeting one, two, or three of the following priorities:– Retention: meet or exceed the overall section
or division average; measured from June 30 retention report
– Satisfaction*: meet or exceed the overall section or division average
– Loyalty*: meet or exceed the overall section or division average
*measured from annual Society survey
Bronze
• Meet 1 of the 3 priorities
• Use of annual Excellence Bronze mark of excellence
• Announcement in Friday Fast Facts, Member Leader Community of Practice
• Award mailed
• World Conference– Ribbon– Listed in QMP awards program
Silver
• Meet 2 of the 3 priorities
• Use of annual Excellence Silver mark of excellence
• Announcement in Friday Fast Facts, Member Leader Community of Practice
• Award mailed
• World Conference– Ribbon– Listed in QMP awards program
Gold
• Meet 3 of the 3 priorities
• Use of annual Excellence Gold mark of excellence
• Announcement in Friday Fast Facts, Member Leader Community of Practice
• 4 lapel pins
• World Conference– Presentation of award– Ribbon– Listed in QMP awards program
Program Redesign
• QMP Committee working toward redesign– Identify meaningful metrics– Adjust comparison methos– Communication– Additional point award system for various
initiatives
QMP Online
• Visit the Member Leader Area on http://asq.org
• Key Tasks, Quality Management Process
Summary
• QMP is a management tool that helps section stability through frequent leadership changes
• Participation facilitates compliance with operating requirements
• Participation provides an opportunity for recognition