qualitymanifesto supplement regionalvariances process

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Global Services Customer Office

Risk and Quality Management Practices

November 2014 (Work-in-progress)


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2014 SAP SE. All rights reserved.

Manifesto Version x.x

Per RegionLink to SAP Jam Site

E.g. Quality Gates (Bid)

Manifesto Version x.x

E.g. EMEA

1

2

6 Contacts

Re

(E7

Process to Document R&QM Practices Content as Appendix to Man

Global Standards for Quality and Risk

Topics

Maintained by Services

Quality Office

Maintained by Services

Quality Office

Initial

Subs

Res

Serv

SAP JAM SITE 3


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APPENDIXLAST VERSION

OF R&QM PRACTICES

CONTENT FOR REFERENCE


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Risk and Quality Management PracticesGoals and Objectives

Regional sales and delivery teams are to incorporate the proactive risk and quality managemen

practices in their bids and project delivery activities. The Services Customer Office will continuously support the regional sales and delivery tea

harmonizing risk and quality management policies and guidelines.

The Services Customer Office will continuously support the regional sales and delivery teams i

implementing the risk and quality management practices and by providing resources when

requested*.

Objectives

Provide an outline of risk and quality management practices for SAP Global Services, includingmandatory policies, associated guidelines, and supporting services to assist regional sales and

teams in completing successful bids and project deliveries, according to the risk and quality

Goals

* Based on resource and budget availability


5/34 2014 SAP SE. All rights reserved.

Risk and Quality Management PracticesKey Definitions

Guidelines are recommended best practices that allow some degree of regional discretion or latitude in its interpretation,implementation, or use.

Guidelines are strongly recommended for SAP-l ed proj ects.

Services include a set of defined activities and deliverables to achieve predefined result. SAP offers a comprehensive set of

project and quality assurance services, traditionally positioned and sold to customers/partners to proactively identify and man

project and solution risks.

Servi ces are strongly recommended and can be made mandatory f or SAP-led proj ects.

Guidelines

Services

Policies are a set of basic principles or rules to drive actions and decisions in achieving strategic objectives and high quality

outcomes for our customers and SAP.

Adherence to poli ces is mandatory for all SAP-led projects.

Policies

Standards are norms or rules to ensure harmonized processes, practices and approaches. SAP Services defines these rules as

of the methodology and guidelines for selling and delivering projects and compliance is expected.

Adherence to standards is mandatory for most SAP-l ed projects.

Standards



Risk and Quality Management PracticesListing of Policies, Guidelines and Services by Risk Category

Risk and Quality Management Practices

Policy /Standard

Service /

Guideline

LOW RISK MEDIUM RISK

Relevant for ALL Bids and Projects:

Q-Gates (Bid)* Standard Recommended Recommended

Q-Gates (Measured Project)* Standard Mandatory Mandatory

Quality Assurance Services Service Recommended Recommended

PtD Entry* Standard Mandatory Mandatory

PtD Reporting* Standard Mandatory Mandatory

Project Manager Assignment* Standard Mandatory Mandatory

Management Reserve* Standard Mandatory Mandatory

Top Watch Reporting Standard Optional Recommended

Risk Screening Assessment (PSSO or GRC)* Policy Mandatory Mandatory

Quality Manager (Role) Assignment* Standard Mandatory Mandatory

Executive Sponsorship (Local) Guideline Recommended Recommended

Standard Services Agreements Policy Mandatory Mandatory

Project Health Status (PMI Indicators Reporting)* Standard Mandatory Mandatory

Relevant for MEDIUM Risk Bids and Projects:

See page 5

Relevant for HIGH Risk Bids and Projects:

See page 6

* Depending on global and regional thresholds, see detailed slides for more information

Built into ALL Bids and Projects -




Risk and Quality Management Practices Policy /StandardService /Guideline

LOW RISK MEDIUM RISK

Relevant for ALL Bids and Projects:


GRC Risk Assessment for Trigger List Products Policy Mandatory Mandatory

Premium Engagement Services (Max Attention, Active Embedded) Service - Recommended

Delivery Executive Assignment* Guideline - Recommended

Executive Sponsorship (Regional) Guideline - Recommended

Legal Services for Medium Risk and Complex Service Deals Guideline/Policy? - Recommended


Legal Services for High Risk and Complex Services Deals Guideline/Policy - -

Project Launch Services* Service - -

Project Recovery, Customer Care Service - -

Executive Sponsorship (Global) Guideline - -


Built into Medium Risk Bids and Projects -

+

+




Risk and Quality Management PracticesPolicy /Standard

Service /

GuidelineLOW RISK MEDIUM RISK

Relevant for Bids and Projects:



Legal Services for High Risk and Complex Services Deals Guideline/Policy - -

Project Launch Services* Service - -

Project Recovery, Customer Care Service - -

Executive Sponsorship (Global) Guideline - -


Built into HIGH Risk Bids and Projects -

+

+


9/34

Policies, Standards, Guidelines and Se

for All Bids & Projects



Quality Gates (Bid)

Type

Relevant for Bids

Description / Key Elements

The Bid Q-Gate is a gate or a checkpoint at the end of the opportunity (bid) development phase. It checks

checked for and if the deliverables for the bid council or risk delegation of authority is completed before being

Gate is designed to reduce both the number as well as the costs of challenging projects by improving SAPs

management capabilities.

All significant bids are subject to local (regional or global) management bid review before the documents arecustomer. The quality gate result is a key deliverable for the Bid Council/Risk Delegation of Authority (DoA) r

Reason for Establishing

Service/ Guidelines

Assure quality at key milestone, to avoid financial loss and customer dissatisfaction of SAP led projects

Check availability and completeness key deliverables and assess readiness of opportunity

Avoiding reactive escalations in the future

Ensure implementation of standardized and harmonized processes across the entire portfolio and in all re

Promote data quality, consistency and accuracy, and measurement

Support knowledge management

Support and Promote SAPs growth strategy

Thresholds /Triggers All relevant Bids and/or All A2O and Design Based + Industrialized deals above 250k (~ USD 350,000).

Any other engagements at managements decision. (APJ, LA)

Additional / Global

Information

ASAP 8: Quality Gate Yogesh Kavita (for Bid Q-Gate)

Regional Variants and

Content

APJ:

MEE: MEE DOA Portal,

EMEA: EMEA DOA Portal, EMEA Core DOA,

Bid Management Summary

LA :

NA: NA Bid Council JAM Site

Jeff Roberts

Fabrizio Rebella

Ricardo Correa

David Hawk

Policy Service

Service / Guideline Info Responsible / Poin

Responsible / PoiService / Guideline Info

GuidelineQuality Gates (Bid)

Quality Gate (Project)

Quality Assurance

Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment

Quality Manager (Role)

Assignment

Excecutive

Sponsorship (Local)

Standard Contracts and

Services Agreements

Project Health Status

(PMI Indicators

Reporting)

Standardx
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Quality Gates (Project)

Type

Relevant for Projects in Delivery


A Quality Gate (Q-Gate) is a gate created at critical junctures of a project to verify that all needed project de

the project is ready to start wit the next phase. Q-Gates are designed to reduce both the number as well as

improving SAPs risk mitigation and quality management capabilities.

SAP led projects will schedule and perform a minimum of four Q-Gates throughout the lifecycle of a project -

phase, the business blueprint phase, the realization phase and the final preparation phase.


Service/ Guidelines

Assure quality at key milestones, to avoid financial loss and cus tomer dissatisfaction of SAP led projects

Check availability and completeness key deliverables and assess readiness to start with next project pha

Provide a Four Eyes principle on project quality

Foster usage of recommended best practices

Opportunity for PM to actively request for support

Minimize project risk exposure

Reduce cycle time: Get things done right the first time

Enable project managers to continuously communicate and build quality into their project

Thresholds /Triggers All SAP Prime projects with a value greater than or equal to250,000 (~ USD 350,000)

Any other engagements at managements decision

Additional / GlobalInformation

Global Quality Manifesto: Quality Manifesto 2.1

QBI Homepage: QBI

ASAP 8: Quality Gate

Global Product Trigger List: Trigger List

Regional Variants and

Content

APJ:

MEE: Q Gate Concept

EMEA: EMEA Q Gate Concept

LA : Measured Projects & Trigger List Engagements

NA: Quality Gates and Quality Management

SAP GD:

Brian Hanover

Raik Bumann, Goeran Bergman

MU DM, MU PMO, DPO(on req

MU Quality Manager, LA PMO

Service / Guideline Info Responsible / Poin

Responsible / PoiService / Guideline Info

Quality Gates (Bid)


Quality Assurance

Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

Policy Service GuidelineStandardx
https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040http://usphlsmo.phl.sap.corp:1090/Roadmaps_HTML%20Extract/ASAP%208-Standard/Roadmap/https://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.km.cm.navigation/guid/a08818b0-13fa-2d10-45b1-839ec82ec17dhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.km.cm.navigation/guid/a08818b0-13fa-2d10-45b1-839ec82ec17dhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/209267b4-e369-2f10-16a2-9a72cc91da94http://intranet.sap.com/addressbook?I057956https://portal.wdf.sap.corp/go/emea-dpohttps://portal.wdf.sap.corp/go/emea-dpohttp://intranet.sap.com/addressbook?I057956https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/209267b4-e369-2f10-16a2-9a72cc91da94https://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.km.cm.navigation/guid/a08818b0-13fa-2d10-45b1-839ec82ec17dhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.km.cm.navigation/guid/a08818b0-13fa-2d10-45b1-839ec82ec17dhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttp://usphlsmo.phl.sap.corp:1090/Roadmaps_HTML%20Extract/ASAP%208-Standard/Roadmap/https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdf


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Quality Assurance (QA) Services

Type

Relevant for Bids and Projects in Delivery (including Run Phase)

Description / Key

Elements

SAP Services provides a portfolio of Quality Assurance (QA) Services that will benefit our customers, our pa

QA Services help ensure customer implementation projects are executed with the highest level of quality, ye


Service/ Guideline

To provide a comprehensive set of QA Services designed to deliver tangible customer benefits and results, i

Reducing costs by applying end-to-end standards that improve the quality of all SAP solutions deployed; Minimizing risks associated with solution implementations before the business is impacted;

Ensuring that projects are aligned with the overall business scope and strategy, enabling successful busin

Optimizing and improving system performance and stability in the operational phase;

Addressing program/project pain points in the areas of governance, solution design, security, testing, and Ensuring organizational readiness for successfully supporting and implementing their SAP solutions.

Additional / Global

Information


QAS Global Content: QAS Portal Page

QAS Content on Service Marketplace

QAS Content on SAP.com

QAS Presentation: Customer Presentation

QAS Services: QAS in the SPM Services Catalog

Design Review of SAP Solutions (CRM# 50109433)

Review of Project Management (CRM# 50109396)

Management of Quality and Risk for SAP Implementations(CRM# 50109431)

Review of Project-Related Development (CRM# 50109399)

Security Review for SAP Business Suite(CRM# 50113899)

Strategy Development for Education (CRM# 50109669)

Global C

Bruce Brett

Bob T Fabio Kim M Jerry

Regional Variant and

Content

APJ:

MEE:

EMEA:

LA: Applicable for all measured projects plus all RDS, HANA and Mobility engagements

NA: Applicable for all measured projects

Brian Ina Fo Wolfg Gerar Norm

R

RService / Guideline Info

Service / Guideline Info

Quality Gates (Bid)


Quality Assurance

Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

SCO Dashboard

(Key Opportunity and

Delivery Indicators)

Policy Servicex

GuidelineStandard
https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://61c1780b8c159ebfcceb427ab40d1c7bhttp://service.sap.com/qashttp://www.sap.com/services-and-support/why-services/quality-assurance.epxhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/QA%20Sevices%20-%20Customer%20v9.pptxhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109396&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109433&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109396&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109431&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109399&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50113899&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109669&language=EN&shop=SPM_SBLIVEhttp://intranet.sap.com/addressbook?I804668http://intranet.sap.com/addressbook?I007831http://intranet.sap.com/addressbook?I004691http://intranet.sap.com/addressbook?I007917http://intranet.sap.com/addressbook?I805887http://intranet.sap.com/addressbook?I080436http://intranet.sap.com/addressbook?I057956http://intranet.sap.com/addressbook?d031274http://intranet.sap.com/addressbook?d023011http://intranet.sap.com/addressbook?i004242http://intranet.sap.com/addressbook?i002578http://intranet.sap.com/addressbook?i002578http://intranet.sap.com/addressbook?i004242http://intranet.sap.com/addressbook?d023011http://intranet.sap.com/addressbook?d031274http://intranet.sap.com/addressbook?I057956http://intranet.sap.com/addressbook?I080436http://intranet.sap.com/addressbook?I805887http://intranet.sap.com/addressbook?I805887http://intranet.sap.com/addressbook?I805887http://intranet.sap.com/addressbook?I007917http://intranet.sap.com/addressbook?I004691http://intranet.sap.com/addressbook?I007831http://intranet.sap.com/addressbook?I804668https://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109669&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50113899&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109399&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109399&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109399&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109431&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109396&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109433&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109396&language=EN&shop=SPM_SBLIVEhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVE&forward=viewdetails&startupmatnr=50109396&language=EN&shop=SPM_SBLIVEhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/QA%20Sevices%20-%20Customer%20v9.pptxhttp://www.sap.com/services-and-support/why-services/quality-assurance.epxhttp://service.sap.com/qashttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://61c1780b8c159ebfcceb427ab40d1c7bhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdf


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PtD Entry

Type



Promise-to-Delivery ( PtD) is a Project Management Information System that enables SAP Consultants to P

Projects more efficiently. PtD covers all Project Management related processes (from scoping to closing), a

monitoring and controlling.


Service/ Guideline

Increase transparency of SAP Global Services led project portfolio across all levels of the organization.

Provide project and delivery managers with access to project progress Serving as a platform for quality assurance and risk management procedures (Q-Gates), PtD enables tim

Knowledge database of all major consulting projects, that allows search for similar projects and documen

Capture minimum required QAS data elements

Capture key recommendations from QAS delivery for analysis and reporting

Thresholds /Triggers

All Measured Projects will be maintained in the PtD System

Measured Projects are projects that meet the following criteria:

SAP revenue 250.000 Euro

SAP is providing project manager and project team

SAP is responsible for the budget and the realization of contract & scope

Project Controlling (margin trigger) or Risk Management recommends to measure it

Project is nominated by Management / Board

Additional / Global

Information Global Quality Manifesto: Quality Manifesto 2.1 QAS and PtD - Global: Presentation PtD Portal Page - Global: PtD


Content

APJ: PtD Learning Material APJ MEE: PtD Learning Material EMEA: PtD Learning Material EMEA LA: All approved projects with a SO size > 50k USD

PtD Learning Material LA

NA: NA PtD CommunityMeasured Projects,PtD Learning Material NA

Service / Guideline Info Respons

ResponsService / Guideline Info

Quality Gates (Bid)


Quality Assurance (QA)

Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)


PtD R ti
https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/8.0%20QAS%20and%20PtD.pptxhttps://portal.wdf.sap.corp/go/ptdhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://community.wdf.sap.corp/sbs/community/solutions/p3/p3_-_north_americahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/10b8982e-f9a1-2f10-70b9-9cf9e9ecfe59https://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/10b8982e-f9a1-2f10-70b9-9cf9e9ecfe59https://community.wdf.sap.corp/sbs/community/solutions/p3/p3_-_north_americahttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://portal.wdf.sap.corp/go/ptdhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/8.0%20QAS%20and%20PtD.pptxhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdf


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PtD Reporting

Type



Once the projects are entered into PtD the regions and the market units, including the global teams such as

use the various reports (BI and Online) within PtD for tracking and monitoring progress, risks, issues, financi


Service/ Guideline

Assurance of quality by acting early and following up effectively


All Measured Projects will be maintained in the PtD System

Measured Projects are projects that meet the following criteria:

SAP revenue 250.000 Euro

SAP is providing project manager and project team


Project Controlling (margin trigger) or Risk Management recommends to measure it

Project is nominated by Management / Board

Additional / Global

Information Global Quality Manifesto: Quality Manifesto 2.1 QAS and PtD - Global: Presentation PtD Portal Page - Global: PtD


Content

APJ: PtD Learning Material APJ MEE: PtD Learning Material EMEA: PtD Learning Material EMEA LA: All approved projects with a SO size > 50k USD

PtD Learning Material LA

NA: NA PtD CommunityMeasured Projects,PtD Learning Material NA

Service / Guideline Info Respons

ResponsService / Guideline Info

Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/8.0%20QAS%20and%20PtD.pptxhttps://portal.wdf.sap.corp/go/ptdhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://community.wdf.sap.corp/sbs/community/solutions/p3/p3_-_north_americahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/10b8982e-f9a1-2f10-70b9-9cf9e9ecfe59https://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/10b8982e-f9a1-2f10-70b9-9cf9e9ecfe59https://community.wdf.sap.corp/sbs/community/solutions/p3/p3_-_north_americahttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://documents.wdf.sap.corp/share/page/site/PtDPromisetoDeliveryBusinessPublicArea/documentlibraryhttps://portal.wdf.sap.corp/go/ptdhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20GSS/zJavaScript/Regions%20&%20Organizations/Quality%20Assurance%20Services/Portal%20Documents/8.0%20QAS%20and%20PtD.pptxhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdf


15/34


Assignment of SAP Project Manager

Type


Description / Key

Elements

Project Managers are responsible for the overall management of a project throughout its lifecycle. They are

tracking and managing the project, for identifying key resources and providing the direction they require in or

also ensure adherence to project management methodology practices, provide team coaching, evaluate the

reinforce the enterprise knowledge management through the collection and communication of lessons learneproject manager will already be involved during the bid phase, shaping the deal and making its contribution h

delivered.


Service/ Guideline

Consistent management of projects and of customer expectations by qualified, skilled and certified SAP P

Secure project success by delivering according to SAPs Project Management Methodology (PMM) and

Implementation Projects

During A2O process, the project management service portfolio effort is estimated


Assignment of an SAP Project Manager applies for projects that meet the following criteria

SAP revenue >/= 250.000 EUR (or the equivalent in MU currency)

SAP has the contractual obligation to provide project manager and project team


Additional / Global

Information SAP Project Management Methodology (PMM) (chapter 2.1.6)


Content

APJ:

MEE:

EMEA:

LA:

NA:: NA PMO Estimator Tool, NA Delivery Execution

SAP GD:

MU DM and Regional RM supports

MU DM, Boris Pinnow(Regional RM

MU DM, Boris Pinnow(Regional RM

MU DM, MU RM, Laura Gutierrez (R

MU DM , Regional RM to support

Leslie Dhanaraj

Service / Guideline Info Responsible / P

Responsible / Service / Guideline Info

Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

http://usphlsmo.phl.sap.corp:1090/Roadmaps_HTML%20Extract/SAP%20Project%20Management%20Methodology/Roadmap/https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/70565498-5c15-3010-75b9-d64b38f65f57http://intranet.sap.com/addressbook?D048515http://intranet.sap.com/addressbook?D048515http://intranet.sap.com/addressbook?I809828http://intranet.sap.com/addressbook?I037767http://intranet.sap.com/addressbook?I037767http://intranet.sap.com/addressbook?I809828http://intranet.sap.com/addressbook?D048515http://intranet.sap.com/addressbook?D048515https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/70565498-5c15-3010-75b9-d64b38f65f57http://usphlsmo.phl.sap.corp:1090/Roadmaps_HTML%20Extract/SAP%20Project%20Management%20Methodology/Roadmap/


16/34


Management Reserve for FPP

Type

Relevant forBids and Projects in Delivery

Description / Key

Elements

Management Reserve represents the amount of the project baseline withheld for unforeseen work in order to

reflect costs for uncertain events related to the delivery of Fixed Price Projects, minimum standards based on

included in the estimate for FPP as a management reserve for high-risk projects, 15% for high risk projects a

medium risk fixed price projects.

Reason for

Establishing

Service/ Guideline

Come up with a cost estimation that takes cost for events that are known unknowns into account

Build in a buffer in the calculation for Fixed Price Projects to secure SAPs project profitability during the e

Thresholds

/Triggers All fixed price projects (FPP), risk-relevant or not, have a risk management reserve of at least 10% of the

estimation. With DOA authorization a percentage may be raised or lowered.

Additional / Global

Information Mary Lou Seigler

Regional Variant

and Content

APJ: MEE: Management Reserve Release Process for MEE

EMEA : Delegation of Authority (DOA) EMEA Core(page 5)

LA:

NA: Contingency Guidelines for Fixed Fee Projects

Jeff Roberts (APJ) Ina Foerster (MEE)

Wolfgang Koyro (EMEA)

Gerardo Winocur (LA)

Kevin Furlong (NA)



Responsible /

Responsible

Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

ExcecutiveSponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/b0aca391-ec81-3110-b896-980573923cd9https://portal.wdf.sap.corp/go/EMEA-Services-ApprovalPolicyhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Field%20Services/Regions/North%20America/North%20America%20Field%20Services/Sales%20and%20Delivery%20Management/Services%20Sales/Deal%20Execution/SAP%20Services%20Sales%20Cycle/Contingency%20Guidelines%20-%20Fixed%20Fee%20Contractshttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Field%20Services/Regions/North%20America/North%20America%20Field%20Services/Sales%20and%20Delivery%20Management/Services%20Sales/Deal%20Execution/SAP%20Services%20Sales%20Cycle/Contingency%20Guidelines%20-%20Fixed%20Fee%20Contractshttps://portal.wdf.sap.corp/go/EMEA-Services-ApprovalPolicyhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/b0aca391-ec81-3110-b896-980573923cd9


17/34


Top Watch Reporting

Type


Description / Key

Elements

Top Watch Reporting is the end result of the reporting framework designed to provide a consistent periodic r

regional portfolios. The framework and meeting cadence assists in identifying troubled or risky projects early

The Top Watch report itself is a highly confidential compilation of top risk or potentially top risk projec ts by re

basis.

Reason for

Establishing Service/

Guideline

Early visibility, through monitoring, will reduce the impact and probability of project issues. Monitoring our risk

allows us to react appropriately with SLT support and ensure that there are No Surprises going forward.

Thresholds /TriggersTop Watch project selection is based on regional management discretion. Projects are reviewed at a market

assigned to the Top Watch report.

Additional / Global

Information Mary Lou Seigler


Content

APJ:

MEE:

EMEA:

LA:

NA:

APJ: Jeff Roberts

MEE: Fabian Kamm (DACH), A

EMEA Core: Wolfgang Koyro

LA: Gerardo Winocur

NA: Norma Johnson



Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)



18/34


Risk Screening Assessment (PSSO)

Type

Relevant for Bids

Description / Key

Elements

Opportunity risk prescreening using the PSSO must be executed for all new opportunities exceeding the valu

Region (the global threshold is all deals >250k euro). Risk screening will be performed early in the opportun

to internal review and approval step of the bid

Reason for


Guideline

Opportunity risk prescreening provides clarity to SAPs risk exposure, ensures visibility to the risk profile of th

the quality and integrity of new business. Opportunity risk prescreening is performed using the Pre-Screening

tool. The PSSO contains questions that when answered accurately help bid teams determine the level of risk

will forward to a customer.

Thresholds /TriggersA PSSO is required for Fixed Price Projects > 250k500k euro: or T&M > 250k2M euro (includes Cloud

Additional / Global

Information Risk Management Offline Tool page. Mary Lou Seigler


Content

APJ:

MEE: PSSO Concept for MEE

EMEA:

LA:

NA:

APJ: Jeff Roberts

MEE: Raik Bumann, Goeran Be

EMEA: Wolfgang Koyro

LA: Gerardo Winocur

NA: Kevin Furlong



Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

Policyx

Service GuidelineStandard

Assignment of the Role of the Quality Manager
https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://4d0b74f45345b81bbedd149364379b88https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/901f4e43-77de-3110-d5a1-8b8a3da2988ahttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://4d0b74f45345b81bbedd149364379b88


19/34


Assignment of the Role of the Quality Manager

Type

Relevant forBids and Projects in Delivery

Description / Key

Elements

The Quality Manager is responsible for managing all quality management activities during the lifecycle of a p

support and in compliance with the requirements of SAP Project Management standards. The Quality Manag

covers 4 components: Quality Planning, Quality Control, Quality Assurance and Quality Improvement.


Service/ Guideline

Implement and manage a continuous improvement process with respect to quality

Ensure that the quality process is followed in a project right from the bid phase

Ensure SAP takes up projects which it can deliver with quality and maintain the stipulated margins

Convene and participate in Q gates organized against deliverables or project milestones as appropriate.

Ensure that the necessary processes and systems are in place for the preparation and filing of comprehe

customer quality management requirements, as well as regulatory requirements

Support for Project Manager / Architect in planning of quality for delivery of solution

Advise to customer how to establish the required QM activities

Thresholds /Triggers The Quality Manager role has to be staffed in every project. In small and medium sized projects, the Qual

by the Project Manager depending on Market Units / Regions



QBI Homepage: QBI

Global Quality Hub: Portal Link

Quality & Risk Management: Portal Page

ASAP 8 Quality Mgmt. Plan: Quality Management Plan- Template


Content

APJ:

MEE:

EMEA:

LA: A Quality Manager must be assigned for each

measured project, starting already in bid phase

NA: Quality Gates and Quality Management

SAP GD:

MU DM and Regional RM suppo



MU Quality Manager


Service / Guideline Info Responsible /


Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdfhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://61c1780b8c159ebfcceb427ab40d1c7bhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040https://portal.wdf.sap.corp/irj/go/km/docs/guid/f17fb64e-7b9e-2f10-6d90-aec072935849https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/209267b4-e369-2f10-16a2-9a72cc91da94https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/209267b4-e369-2f10-16a2-9a72cc91da94https://portal.wdf.sap.corp/irj/go/km/docs/guid/f17fb64e-7b9e-2f10-6d90-aec072935849https://portal.wdf.sap.corp/irj/go/km/docs/guid/f17fb64e-7b9e-2f10-6d90-aec072935849https://portal.wdf.sap.corp/irj/go/km/docs/guid/f17fb64e-7b9e-2f10-6d90-aec072935849https://portal.wdf.sap.corp/irj/go/km/docs/guid/f17fb64e-7b9e-2f10-6d90-aec072935849https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://61c1780b8c159ebfcceb427ab40d1c7bhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://b9fbf8271522fc725199627afe54d040https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Service%20&%20Support/Reporting/Services%20Reporting/Quality%20Office%20Folder/The%20NEW%20Quality%20Manifesto%20Edition%202.pdf


20/34


Executive Sponsor (Local) Appointed

Type


Description / Key

Elements

Primary responsibility of an SAP Management Sponsor is to maintain executive-client contact. The Sponsor

from SAP is reaching the executives in the customers organization. In addition the sponsor is an advisor for

Definition and assignment of SAP Management Sponsor has to happen upon definition of the Governance M

from Market Units who are eligible for the role of the SAP Management Sponsor are Managing Director, Fie

Reason for


Guideline

Establish and maintain top-level client relationships

Handling of major contractual matters

Assist SAP Project Manager in getting the project underway (planning, procedures, staffing, etc)

Support SAP Project Manager in identifying and solving major problems

Help the SAP Project Manager navigate the organizations political environment


Additional / Global

Information


Content

APJ:

MEE:

EMEA:

LA:

NA:



Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreements


(PMI Indicators

Reporting)

Policy Service Guidelinex

Standard


21/34


Standard Services Agreements

Type

Relevant for Bids and Projects in Delivery

Description / Key

Elements

Globally harmonized Standard Service Agreements include standard Statement of Work templates (for tim

deals), as well as, an on-line Professional Services Agreement. The Statement of Work templates have a

Exhibit 2 Change Order Procedure.

Reason forEstablishing Service/

Guideline

SAP provides services to customers around the world and for some customers across sovereign bordersapplicable standard legal terms and complete transparency in the contracting process.

Thresholds /Triggers These templates are mandatory for all new Services contracts.

Additional / Global

Information

Global Portal Simpler Contracts Faster @ SAP Services

Self-service Contract Templates Tool

Customer facing website SAP Agreements

Service-specific SOW scope statements and guidance (such as, for

Rapid Deployment Services and Quality Assurance Services) are

available on the Services Catalogue.

The Services Guide To Business & Commercial Terms and theSOW Checklist support SOW creation.


Content

Agreements localized to a limited extent in order to comply with local

law. In some cases language translation is required.

NA Services Contracts Portal : North America Services Contracts

LA Services Contracts Portal: Latin America Services Contracts

Local SAP Legal & Contracts te



Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

ExcecutiveSponsorship (Local)

Standard Services

Agreements


(PMI Indicators

Reporting)

Policyx


P j H l h S (PMI I di R i
https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://14eb9752203092fe1481c36ac0cc17f1https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navext(ROLES://portal_content/cp/roles/sales/sales/deal_support_2|WCMS://Infocenters/WS%20Deal%20Support/Deal%20Support%202nd%20level/~/Legal%20and%20Contracts/Contract%20Sample%20-%20Self%20Service)&windowId=WID1400542890417&NavMode=0http://global.sap.com/corporate-en/our-company/agreements/index.epxhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://2dba763b09388c1d87e5b29c32a5a5adhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/5079908e-ee6c-2f10-2c9b-b02447b4e931https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/60be8b8e-ee6c-2f10-23b2-cc13fd706d10https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://d18fcb2edf4976f43f577e1b261d864ahttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://525a630dbc73cdda6baf4006541b82ddhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://525a630dbc73cdda6baf4006541b82ddhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://d18fcb2edf4976f43f577e1b261d864ahttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/60be8b8e-ee6c-2f10-23b2-cc13fd706d10https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/5079908e-ee6c-2f10-2c9b-b02447b4e931https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://2dba763b09388c1d87e5b29c32a5a5adhttp://global.sap.com/corporate-en/our-company/agreements/index.epxhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navext(ROLES://portal_content/cp/roles/sales/sales/deal_support_2|WCMS://Infocenters/WS%20Deal%20Support/Deal%20Support%202nd%20level/~/Legal%20and%20Contracts/Contract%20Sample%20-%20Self%20Service)&windowId=WID1400542890417&NavMode=0https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navext(ROLES://portal_content/cp/roles/sales/sales/deal_support_2|WCMS://Infocenters/WS%20Deal%20Support/Deal%20Support%202nd%20level/~/Legal%20and%20Contracts/Contract%20Sample%20-%20Self%20Service)&windowId=WID1400542890417&NavMode=0https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navext(ROLES://portal_content/cp/roles/sales/sales/deal_support_2|WCMS://Infocenters/WS%20Deal%20Support/Deal%20Support%202nd%20level/~/Legal%20and%20Contracts/Contract%20Sample%20-%20Self%20Service)&windowId=WID1400542890417&NavMode=0https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://14eb9752203092fe1481c36ac0cc17f1


22/34


Project Health Status (PMI Indicators Reporting

Type


Description / Key

Elements

Overall status in PtD is set based on project health indicators (PMI indicators)

Global standards and calculation rules were implemented to avoid inconsistencies in reporting across the po

Automatic project overall health (status) calculation are based on key PMI indicators in PtD - SAP Margin, Co

Scope Mgmt, and Quality Mgmt.

Objectives of Overall Status and PMI indicators - visibility and therefore priority to high risk engagements

Reason for


Guideline

Provide regions and market units regular visibility into the project portfolio

Show problem areas (PMI Areas) in the portfolio where the project health cou ldbe improved with more o

Change Management)

Thresholds /Triggers All measured and non-measured projects (Source = PtD T200 Report)

Additional / Global

Information Powerpoint Analysis distributed monthly to regional contacts

Yogesh Kavita


Content

APJ:

MEE:

EMEA Core:

LA:

NA:



Quality Gates (Bid)



Services

PtD Entry

PtD Reporting

Project Manager

Assignment

Management Reserve

Top Watch Reporting

Risk Screening

Assessment


Assignment

Excecutive

Sponsorship (Local)


Services Agreement


(PMI Indicators

Reporting)



23/34


for Medium Risk Bids & Projects

GRC Risk Assessment for Trigger List Products

R l f All Bid


24/34


GRC Risk Assessment for Trigger List Products

Type

Relevant for Bids

Description / Key

Elements

The objective of the Global Trigger List process is to identify the products that present implementation challe

proper amount of risk rigor for these solutions. This identifies products which have consistently problems in im

and are classified based on the risk assessment into A & B list. Additional GRC reviews are recommended f

Level A: Products have been consistently challenging to implement based on multiple projects and escal

highest level of GRC scrutiny. Level B: Products have been challenging to implement and require additional knowledge and scrutiny.

Reason for


Guideline

Quantitative criteria for Trigger List are based on "red" escalation data reported from AGShelping in giv

Qualitative criteria include :

Review of the top risky projects as reported by GRC,

Relying on the input from colleagues involved with ramp-up of a product, and

Other internal reports and discussions held within the other organizations represented on the co

These criteria above helps SAP Identify and classify Products & Solutions which require special attention

out in place via the Trigger List.

Thresholds /Triggers Mandatory Risk Assessment for products in A List

GRC Policy / Threshold: GRC Threshold for Products (Section 3.3.2.2, Page 19)

Additional / Global

Information

Global Product Trigger List: Trigger List

Trigger List Policy: Trigger List Policy

Risk Advisory Service: SPM Service Catalog Risk Advisory Service for Implementations (CRM# 50109431)

Service Content Owner:Alexandra Thro


Content

APJ:

MEE:

EMEA:

LA:

NA:

APJ: Service Owner:Atsushi T MEE: GRC: Wolfgang Schanz

EMEA Core: Service Owner: Henrik W

LA: Service Owner: Marino R

NA: Sales/Delivery Contact: N



GRC Risk Assessment

for Trigger List

Products

Max Attention, Active

Embedded Positioning

Assignment of Delivery

Executives for all

Strategic Accounts

Excecutive

Sponsorship (Regional)

Legal Services for

Medium Risk and

Complex Services

Deals

Relevant for All Bids

and Projects

+Policy

x


Max Attention, Active Embedded Positioning
https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Finance%20&%20Administration/Organization/Global%20GRC/GGRC%20Risk%20Management/Risk%20Management%20Policy.pdfhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Trigger+List+Policyhttps://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVEmailto:[email protected]://intranet.sap.com/addressbook?I041631http://intranet.sap.com/addressbook?D040636http://intranet.sap.com/addressbook?i020084http://intranet.sap.com/addressbook?i005881http://intranet.sap.com/addressbook?i002578http://intranet.sap.com/addressbook?i002578http://intranet.sap.com/addressbook?i005881http://intranet.sap.com/addressbook?i005881http://intranet.sap.com/addressbook?i005881http://intranet.sap.com/addressbook?i020084http://intranet.sap.com/addressbook?D040636http://intranet.sap.com/addressbook?I041631mailto:[email protected]:[email protected]://serviceportfolio.wdf.sap.corp/b2b_spm/init.do?shop=SPM_SBLIVEhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Trigger+List+Policyhttps://wiki.wdf.sap.corp/wiki/display/GRCGCO/Global+Product+Trigger+Listhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Finance%20&%20Administration/Organization/Global%20GRC/GGRC%20Risk%20Management/Risk%20Management%20Policy.pdf


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Type

Relevant forBids and Projects in Delivery (including Run phase)

Description / Key

Elements

SAP ActiveEmbeddedproactively integrates an SAP support team into a customers different operation unit

software and software related services. SAP MaxAttentionprovides advanced engineering services that can

needs. It can support all stages of the SAP solution life cycle, from implementation to ongoing operations, and


Service/ Guideline

SAP Active Embedded

Enhanced support partnership for optimization of solutions and accelerating adoption of game changing te

Provides enhanced support partnership for optimization of solutions and accelerating adoption of innovatio

Mitigates risk by verifying integration while maintaining business continuity, and enables the solution to pe

scalable environment

SAP MaxAttention

Strategic support partnership for continuous business improvements and co-innovation in a safe manner

Includes all the services from SAP Active Embedded plus specialized solution architecture, engineering ex

execution support

A comprehensive governance model with quarterly balance scorecard engagement tracking and:

Executive sponsor from SAP AGS responsible for the overall success of the engagement

Engineering Architect responsible for establishing a collaborative and customized strategy for de

Multiple technical quality managers that includes a lead Technical Quality Manager providing da

of the MaxAttention strategy, along with additional Technical Quality Managers who provide spe

engagement

Thresholds /Triggers SAP MaxAttention and SAP ActiveEmbedded should be positioned for projects containing solutions in the

Additional / Global

Information

SAP Max Attention: SAP Max Attention Portal Page

SAP Active Embedded: Active Embedded Portal Page,Active Embedded Service Marketplace

AGS Trigger List: AGS Product Trigger List

Maintenance Go to Market: Gue

Active Global Support: Greg Pik


Content

APJ:

MEE:

EMEA:

LA:

NA:

APJ:

MEE:

EMEA:

LA:

NA:



GRC Risk Assessment

for Trigger List

Products




Executives for all

Strategic Accounts

Excecutive


Legal Services for

Medium Risk and

Complex Services

Deals

Built into All Bids and

Projects

+

Policy Servicex

GuidelineStandard

Assignment of Delivery Executive for all Strategic Accounts (Glo

https://portal.wdf.sap.corp/go/maxattentionhttps://portal.wdf.sap.corp/go/activeembeddedhttps://websmp101.sap-ag.de/activeembeddedhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/d07a321f-799f-2c10-54b2-b95f55da2749http://intranet.sap.com/addressbook?d002756http://intranet.sap.com/addressbook?I805326http://intranet.sap.com/addressbook?I805326http://intranet.sap.com/addressbook?d002756https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/d07a321f-799f-2c10-54b2-b95f55da2749https://websmp101.sap-ag.de/activeembeddedhttps://portal.wdf.sap.corp/go/activeembeddedhttps://portal.wdf.sap.corp/go/maxattention


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Assignment of Delivery Executive for all Strategic Accounts (Glo

Type

Relevant for Bids and Projects in Delivery (including Run phase)

Description / Key

Elements

(Senior) Delivery Executives are senior leaders and focus on transformational program management and at

at a major client, which requires the combination of deep subjec t matter and/or industry expertise in project a

Delivery Executive typically manages:

Very large and complex international programs

Recovery of troubled programs and high impact escalations with the aim of zero escalation Management of large strategic bids for SAP or our partner alliance Co-management of delivery and sales Act as trusted advisor to C level at strategic accounts.

Reason for


Guideline

As a crucial part of SAP's total solution delivery strategy, SAP Field Services focuses on the overall success

Delivery Executives typical areas of responsibility are:

Assists in formulating Technology Strategy in line with Business Strategy Assists in identifying customer opportunities and developing associated business cases Significantly increases project success probability Analyze deteriorating programs and recommending actions for recovery Optimize TCI (Total Cost of Implementation) Optimize TCO (Total Cost of Ownership) Ensures alignment of project objectives to business goals

Provides experienced perspective viewpoint

Thresholds /Triggers Strategic Global Programs and Top Regional Accounts

Additional / Global

Information Global Job Profile - (Senior) Delivery Executive (f/m)


Content

APJ:

MEE:

EMEA:

LA:

NA:

APJ: Brian Han

MEE:

EMEA:

LA: Gerardo W

NA: Kevin Fur



GRC Risk Assessment

for Trigger List

Products




Executives for all

Strategic Accounts

Excecutive


Legal Services for

Medium Risk and

Complex Services

Deals


Projects

+Policy Service Guideline

x

Standard

Executive Sponsor (Regional) AppointedBuilt into All Bids and
https://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Strategy_Operations/PACE/Global%20Job%20Profiles%20Services/Consulting/Project%20Management%20Consulting/Project%20Management/Delivery%20Executive.docxhttp://intranet.sap.com/addressbook?I057956http://intranet.sap.com/addressbook?i004242http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?i004242http://intranet.sap.com/addressbook?I057956https://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Strategy_Operations/PACE/Global%20Job%20Profiles%20Services/Consulting/Project%20Management%20Consulting/Project%20Management/Delivery%20Executive.docxhttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Strategy_Operations/PACE/Global%20Job%20Profiles%20Services/Consulting/Project%20Management%20Consulting/Project%20Management/Delivery%20Executive.docxhttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Strategy_Operations/PACE/Global%20Job%20Profiles%20Services/Consulting/Project%20Management%20Consulting/Project%20Management/Delivery%20Executive.docxhttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Strategy_Operations/PACE/Global%20Job%20Profiles%20Services/Consulting/Project%20Management%20Consulting/Project%20Management/Delivery%20Executive.docx


27/34


Executive Sponsor (Regional) Appointed

Type

Relevant for Bids and Projects in Delivery (including Run phase)

Description / Key

Elements


from SAP is reaching the executives in the customers organization. In addition the sponsor is an advisor for


Depending on the customer relationship and importance for the SAP Brand, a regional SAP Management S

can be for example the Regional Services SVP.

Reason for


Guideline


Provide/align with project sponsorship for strategic vision and value realization

Handling of major contractual matters

Support SAP Project Manager in identifying and solving major problems

Help the SAP Project Manager navigate the organizations political environment




Content

APJ:

MEE:

EMEA:

LA:

NA:

APJ:

MEE:

EMEA:

LA:

NA:



GRC Risk Assessment

for Trigger List

Products




Executives for all

Strategic Accounts

Excecutive


Legal Services for

Medium Risk and

Complex Services

Deals


Projects

+ Policy Service Guidelinex

Standard

Legal Services for Medium Risk and Complex Service



28/34


Legal Services for Medium Risk and Complex Service

Type


Description / Key

Elements

Contract content and legal feasibility reviews focus on framework agreements, contracts and proposals. Ob

assess legal risks for SAP arising out of these contracts and to ensure compliance with statutory and SAP sp

The reviews are performed during the bid phase as part of the Offer2Contract Management process before In addition contractual trainings for the SAP delivery team (during the project preparation phase) about the im

are offered.

Reason for

Establishing

Service/ Guideline

Legal assessment of contract contents prior to sending contract to customer

Quality review of signed contracts, statements of work (SoW).

Secure smooth hand over by facilitating hand over meetings between sales to delivery team

Contractual training for the SAP Delivery team to assure every team member knows the important clause

understands the consequences for the daily work of the entire project team.

Thresholds /Triggers Programs and projects with services revenue of 5m+ annually, but regional variations may apply.

Additional / Global

Information

Global Contract Management Services: CMS Services

Global Contract Management Guidelines: GCMS Process andGuidelines


Content

APJ:

MEE: Commercialpedia (CMC)

EMEA: EMEA Core Services DOA V 3.0

LA:

NA: NA Services Contracts

MEE: Contract Management Co



GRC Risk Assessment

for Trigger List

Products




Executives for all

Strategic Accounts

Excecutive


Legal Services for

Medium Risk and

Complex Services

Deals


Projects

+Policy

x

Service GuidelineStandardx
https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://f944196286e843206a731708e34660f2https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Regional%20Programs/EMEA/EMEA_Consulting_Sales/policies/Approval%20policy%20documents/FS-EMEA_appr-pol_20080815.pdfhttps://portal.wdf.sap.corp/go/naservicescontractshttps://portal.wdf.sap.corp/go/de-contract-management-consultinghttps://portal.wdf.sap.corp/go/de-contract-management-consultinghttps://portal.wdf.sap.corp/go/naservicescontractshttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Regional%20Programs/EMEA/EMEA_Consulting_Sales/policies/Approval%20policy%20documents/FS-EMEA_appr-pol_20080815.pdfhttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://f944196286e843206a731708e34660f2


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for High Risk Bids & Projects

Legal Services for High Risk and Complex Services

Relevant for Medium


30/34


g g p

Type


Description / Key

Elements

Contract content and legal feasibility reviews focus on framework agreements, contracts and proposals. Ob

assess legal risks for SAP arising out of these contracts and to ensure compliance with statutory and SAP sp

The reviews are performed during the bid phase as part of the Offer2Contract Management process before In addition contractual trainings for the SAP delivery team (during the project preparation phase) about the im

are offered.

Reason for

Establishing

Service/ Guideline

Legal assessment of contract contents prior to sending contract to customer

Quality review of signed contracts, statements of work (SoW).

Secure smooth hand over by facilitating hand over meetings between sales to delivery team

Contractual training for the SAP Delivery team to assure every team member knows the important clause

understands the consequences for the daily work of the entire project team.

Thresholds /Triggers Programs and projects with services revenue of 5m+ annually but regional variations may apply.

Additional / Global

Information

Global Contract Management Services: CMS Services

Global Contract Management Guidelines: GCMS Process andGuidelines


Content

APJ:

MEE: Commercialpedia (CMC)

EMEA: EMEA Core Services DOA V 3.0

LA:

NA: NA Services Contracts

MEE: Contract Management Co



Legal Services for High

Risk and Complex

Services Deals

Project Launch

Services

Project Recovery and

Customer Cate

ExcecutiveSponsorship (Global)

Bids and Projects

+Policy

x


Project Launch Services

Built into Medium Bids

d P j
https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://f944196286e843206a731708e34660f2https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Regional%20Programs/EMEA/EMEA_Consulting_Sales/policies/Approval%20policy%20documents/FS-EMEA_appr-pol_20080815.pdfhttps://portal.wdf.sap.corp/go/naservicescontractshttps://portal.wdf.sap.corp/go/de-contract-management-consultinghttps://portal.wdf.sap.corp/go/de-contract-management-consultinghttps://portal.wdf.sap.corp/go/naservicescontractshttps://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Regional%20Programs/EMEA/EMEA_Consulting_Sales/policies/Approval%20policy%20documents/FS-EMEA_appr-pol_20080815.pdfhttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://wiki.wdf.sap.corp/wiki/display/Commercial/Commercialpediahttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://e4f414195f0b2cc3a4f269bfe88c2c18https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://f944196286e843206a731708e34660f2


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Type


Description / Key

Elements

The Project Launch Services improve our delivery capability and reduce execution risk by increasing the use

Practices , ASAP and re-using our knowledge of executing projects across the global SAP Consulting portfol

these tools upfront in the project preparation phase to help the project manager give the projec t a great start

Reason for

Establishing

Service/ Guideline

Goal: Jump Start project management standards, procedure and methodology Supports Project Managers in establishing the project management plan, the project management proced

Uses a consistent delivery model, scalable to individual project needs

Ensure that project is ready to work with the defined processes and accelerators in execution

Ensure that all project management deliverables are defined and necessary accelerators are in place and

Thresholds /Triggers Explicit request for the service by the project manager or sponsor

Defined as obligation during bid review and approval

Additional / Global

Information


Content

APJ:

MEE: Project Set up Service One Pager : PSS One Pager

EMEA: Project Set up Service One Pager : PSS One Pager

LA: For Brazil only: Project Start Up Service

NA: Project Launch Service : Project Launch Portal Page

Larni Malcolm

Fabian Kamm,Andreas Me

Pedro Aznar

Kevin Furlong




Risk and Complex

Services Deals

Project Launch

Services


Customer Cate

Excecutive Sponsorship(Global)

and Projects

+Policy Service

x

GuidelineStandard

Project Recovery & Customer Care Offerings


d P j t
https://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/b0d12f24-333e-3110-9cad-8b267602bbd2https://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Project%20Management/PM%20Document%20Libraries/Project%20Management%20Best%20Practice%20Library%20(NEW)/Regional_PMO_Libraries/EMEA/1%20General/4%20DPO%20Services/DPO_Services_onepager/DPO_Project_Setup_Service_One-Pager.pptxhttps://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://eb4cc05507d7da990bd82f888a6a4589https://people.wdf.sap.corp/profiles/I058924http://intranet.sap.com/addressbook?d026988http://intranet.sap.com/addressbook?D040453http://intranet.sap.com/addressbook?I805987http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?i080200http://intranet.sap.com/addressbook?I805987http://intranet.sap.com/addressbook?D040453http://intranet.sap.com/addressbook?d026988https://people.wdf.sap.corp/profiles/I058924https://people.wdf.sap.corp/profiles/I058924https://people.wdf.sap.corp/profiles/I058924https://portal.wdf.sap.corp/irj/portal?NavigationTarget=navurl://eb4cc05507d7da990bd82f888a6a4589https://portal.wdf.sap.corp/irj/go/km/docs/GCP_Content/GCP_Documents/Project%20Management/PM%20Document%20Libraries/Project%20Management%20Best%20Practice%20Library%20(NEW)/Regional_PMO_Libraries/EMEA/1%20General/4%20DPO%20Services/DPO_Services_onepager/DPO_Project_Setup_Service_One-Pager.pptxhttps://portal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.sen.wcms.Cockpit.Main?url=/guid/b0d12f24-333e-3110-9cad-8b267602bbd2


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Type

Relevant forProjects in Delivery (including Run Phase)

Description / Key

Elements

The Project Recovery Service aims to get troubled Projects back on track by taking corrective steps / measu

field of project management and solutions. The service aims to identify the key reasons for the failure of a pr

to correct them.

Reason for


Guideline

Protect SAPs brand and reputation

Regain customers trust and confidence in SAP, its products and services by getting projects back on tra

Limit impact on costs and margin of a project

Thresholds /Triggers Significant deviation in terms of cost and/or schedule in a project

Explicit request by Project Manager / Delivery Manager/ Sponsor / Market Unit

Additional / Global

Information Mario Scicluna

Regional Variants andContent

APJ:

MEE:

EMEA : Pulse Check Service:

LA:

NA:

Mona Gad

Cluster Quality Director, DPO E

Carlos Afonso

Greg Beyer




Risk and Complex

Services Deals



Customer Care


and Projects

+Policy Service

x

GuidelineStandard

Executive Sponsor (Global) Appointed


and Projects
http://intranet.sap.com/addressbook?I033614https://portal.wdf.sap.corp/go/emea-dpohttp://intranet.sap.com/addressbook?I828771http://intranet.sap.com/addressbook?I813596http://intranet.sap.com/addressbook?I813596http://intranet.sap.com/addressbook?I828771https://portal.wdf.sap.corp/go/emea-dpohttp://intranet.sap.com/addressbook?I033614


33/34


Type


Description / Key

Elements


from SAP is reaching the executives in the customers organization. In addition, the sponsor is an advisor for


Depending on the customer relationship and importance for the SAP Brand, a global or regional SAP ManagThe board sponsor is the highest level of collaboration with the customer and designed to establish a strateg

Reason for


Guideline


Execute board-level responsibilities

Provide/align with project sponsorship for strategic vision and value realization

Final resolution of all escalated project issues and risks


Additional / Global

Information SAP Board Sponsorship Program Customer Office: Rainer He


Content

APJ:

DACH:

EMEA Core:

LA:

NA: Prime Project and Program Governance Model




Risk and Complex

Services Deals



Customer Cate


and Projects

+Policy Service Guideline

x

Standard
https://community.wdf.sap.corp/sbs/groups/executive-sponsored-customers-communityhttp://intranet.sap.com/addressbook?I816389https://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Field%20Services/Regions/North%20America/North%20America%20Field%20Services/Sales%20and%20Delivery%20Management/Services%20Sales/Deal%20Execution/Governance%20for%20Prime%20Engagements/DE36_Governance%20for%20Prime%20Engagements%20-%20Final.pptxhttps://portal.wdf.sap.corp/irj/go/km/docs/corporate_portal/WS%20Field%20Services/Regions/North%20America/North%20America%20Field%20Services/Sales%20and%20Delivery%20Management/Services%20Sales/Deal%20Execution/Governance%20for%20Prime%20Engagements/DE36_Governance%20for%20Prime%20Engagements%20-%20Final.pptxhttp://intranet.sap.com/addressbook?I816389https://community.wdf.sap.corp/sbs/groups/executive-sponsored-customers-community


34/34

Thank you

Contact information:

Yogesh Kavita, Brett Farrell

Global Services Customer Office