QUALITYMATTERS

Several launch events to tell staff about the Quality Campaign have taken place, at the Dental Hospital and the Eye Hospital.

A number of staff attended to hear about the campaign’s aims and how they could get involved from Assistant Director of Nursing Helen Cameron. Many staff also completed suggestion cards with ideas to improve the quality of patient experience across all our hospitals.

Dental and Eye Divisions launch the Quality Campaign

A good year for Quality Improvement

When a number of staff across the Trust embarked on their NHS Institute for Innovation and Improvement training programme a year ago, they knew it would be a demanding and exciting prospect.

The group recently held a feedback day to share and celebrate their progress on the journey towards helping CMFT deliver the best patient experience in the NHS.

The event enabled the 18 group members to showcase their personal and professional journeys since embarking on the NHS Institute programme. Through a series of training days they were provided with a comprehensive set of quality and service improvement tools, theories and techniques.

The group now have a wealth of contacts to draw upon for support from each other. They also have the tools and techniques to be able to offer support to staff in other departments, who may have little or no experience of service improvement.

The event was well attended with storyboard/poster contributions from all members of the group

detailing their experiences of the training. Representatives from the NHS Institute for Innovation and Improvement and Divisional Directors were also present at the event and Gill Heaton presented all the participants with their certificate of attendance.

The team had also been split into three different Action Learning Sets, with each set delivering a short presentation to the rest of the group about their experiences ofAction Learning. Based on the success of the programme, a further 20 places have been commissioned.

ISSUE 5

Assistant Director of Nursing Helen Cameron with Jill Alexander, Divisional Director, at the event

MREH Quality Campaign launch

The past couple of months have seen a number of Trust staff recognised for their outstanding commitment to quality, innovation and patient care. Congratulations go to:

All the winners and finalists in the Trust’s own ‘We’re Proud of You‘ awards

The Renal teams who were award winners and commended in the British Journal of Renal Medicine Awards.

NW NHS Innovation Awards: • MedicalDevices,Equipment,DiagnosticsorTherapeutics–Renephrawearablerenalreplacementdevice, Prof Paul Brenchley (winner)• SoftwareorSystems–BORRNheadandneckcancerqualityoflifetouchscreendatabase, Dr Craig Barclay (2nd place)• Training&EducationMaterials–StEmlynsvirtualclassroomandhospital,SimonCarley(4thplace) NW Biomedical Awards:• HealthcareProjectoftheYearwinner-OesophagealDopplerguidedintra-operativefluidmanagement in major surgery team• EmergingTechnologyProjectoftheYearwinner–Renephrateam.

Students and mentor/ practice supervisors across all disciplines within the Trust are benefitting from the creation of a recently formed team of Practice Education Facilitators.

Led by Breege Smithers, the six PEFs have specific responsibilities within clinical areas/departments and service areas that offer placements for allied health profession, midwifery and nursing students. The team provides support for students, mentors and practice supervisors to enhance the student experience and ensure quality placements for all students.

The role of the team is to demonstrate the Trust’s commitment and responsibility in ensuring the standards for effective learning environments, set out by the professional and regulatory bodies and quality assurance agencies are in place. “We will also ensure that there is a transparent link between the quality of education and practice, so we have a high quality workforce that is fit for purpose,” said Breege.

Congratulations to our award winners

Quality education in clinical practice - Practice Education Facilitation (PEF) Team

“This ultimately will impact on the quality of care delivered to the patient and enhance the whole patient experience.”

The team are proud to announce the launch of the new multiprofessional student education website. Just access the link below to find comprehensive information in regards to student learning opportunities within the Trust, resources for mentors/practice supervisors and links to local university and professional/regulatory bodies.

http://www.cmft.nhs.uk/directorates/mentor/NEW%20SITE/home_1.asp

The Practice Education Facilitation (PEF) Team

The Dental Division’s Patient Services Department have embarked on a programme to provide a better service to patients and staff. Patient Services Manager Lisa Brown shares the team’s experiences.

In February 2009, we carried out a patient satisfaction survey to get our patients’ views, and understand what could be done to improve our services.

We’ve already made some changes, such as improving the standard of letters topatientswithintheOralSurgeryDepartment. Better standard letters within all departments will be rolled out in the coming weeks.

Staff engagementTo achieve our goals, we also needed to know the views of our team and agree what we could do together to make these improvements. We therefore ran two away days for the patient services team, with the help of Helen Gilbert, Customer Service and Staff Recognition Manager.

We asked staff to consider how patients might feel when visiting the Dental Hospital, and how staff feel about working here. Some common themes emerged from the group, for both patients and staff. Staff presented lots of ideas, including what they can do as individuals to enable change and improvements for us as a team.

Away days are not something that we have done before. It was considered a step forward in investing time in our staff to help deliver our departmental goals and understand the challenges to delivering a quality customer service. Suggestions to improve the departmentThese are just a small number of the suggestions we received, and how we have listened and responded to staff. What did staff ask for? More staff meetings.

What did we do?Regular staff meetings have been carried out and not cancelled.

Quality in action

What did staff ask for? More Staff training.

What did we do?All staff attended a one day Customer Service Session.

18 Week Pathway TrainingFour drop in training sessions have been arranged for all staff through the 18 weekpathwayco-ordinator.

Many more suggestions were made, and we will be delivering these together later in the year. We have planned to meet with staff again to agree priorities and work streams for the future.

Customer Service TrainingAll Patient Services staff attended a one day training session that was developed bytheOD&TDepartmentspecificallyforNHS staff. It gives staff practical advice and tools to manage their work area andprovideaqualityservice.Ourstaffattended this session as a team, learnt a lot and felt it was a good team building exercise. Here are some of their comments:

“Bringing together a wide range of points of view, this can help change your own.”

“I enjoyed the course as it was most informed and the trainers were well informed and knew what they were training”

“Lots of things to think about after leaving, i.e. to be less aggressive and more supportive”

“Information effective and thought provoking”

“Video Clips makes you understand how a patient or a colleague feels.”

Some staff are now continuing their personal development by enrolling onNVQprogrammesthroughOD&T.12 people have committed so far to complete an NVQ 2 or NVQ 3 Programme by early 2010.

The futureThis is just the beginning; we’ll continue to engage with our staff and to develop our services. We’ll strive to ensure that the Patient Services Department at the Dental Hospital is providing a high quality service to its customers, and that staff are motivated to continue to develop and achieve the department’s goals.

University Dental Hospital

The Trust has launched a new Research Strategy for Nursing, Midwifery and Allied Health Professions (AHPs). The five-year plan aims to increase research capacity and capability, and promote evidence-based practice amongst staff from the different professions.

It has been developed to enhance and support the Trust Quality Strategy, by ensuring the development of more clinical academic nurses, midwives and AHPs to take a leading role in research activity. It will also ensure that nurses, midwives and AHPs are able to apply research findings to inform and change clinical practice, and raise awareness of the value of research in providing quality clinical services.

The launch event included presentations by Gill Heaton, Director of Patient Services and Chief Nurse at the Trust, Professors Chris Todd and Kinta Beaver from The University of Manchester and Professor Lesley Degner from the University of Manitoba, Canada. There was also an exciting poster display illustrating the wide range of research activity led by and involving Trust nurses, midwives and AHPs.

For a copy of the strategy, please contact Tim Twelvetree at timothy.twelvetree@manchester.ac.uk, call 0161 306 7879 or download it from the Quality Campaign website.

With a new Early Warning Scores (EWS) policy coming into force on 1st December, and other exciting developments in clinical observations, the Acute Care team has been hitting the road.

Sarah Ingleby, Lead Nurse in the team, and her colleagues held six staff update events as part of the ‘Brilliant Basics’ initiative, which began at Trafford General Hospital on 2 November. The aim of the roadshows was to look at clinical observations in detail, and offer practical sessions so staff could try out equipment, compare manual and automatic ways of taking blood pressure and discuss their various experiences of making clinical observations.

“We explained tools such as the pain scoring protocol and the new EWS policy,” said Sarah, “and shared the results from the observation audits completed earlier this year, plus the outcome of the trial in AM1 and MAU of a new computerised observation recording system. Staff also had the opportunity to sign up for training, including courses on acute care management.

“The roadshows proved very popular, and we gained some very valuable feedback which will help us with ongoing training and further developments.”

For more information about EWS or training courses, please contact Sarah at sarah.ingleby@cmft.nhs.uk or on 0161 901 1702.

If you have a good idea or a question about making things better for patients, please get in touch with the Quality team. Email us at quality@cmft.nhs.uk or call Emma Berry on ext 11710.

OrgototheQualityCampaignwebsite(clickontheQualityCampaigniconon the intranet) where you can keep up to date with developments and share your comments and ideas. If you would like to contribute news or articles to ‘Quality Matters’ or the website, please get in touch with Emma.

New Nursing, Midwifery and Allied Health Professional Research Strategy launched

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Roadshow focuses on making clinical observations safe

LeadNurseSarahInglebyattheClinicalObservationsRoadshows

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