question types
DESCRIPTION
Type # 1: Questions that clarify, explain and define problems. Type # 2: Questions that explore connections and differences. Type # 3: Questions that are strategic, leading, confrontational. Type # 4: Questions that encourage reflection.TRANSCRIPT
Question types
http://www.centernorth.com/index.php?/articles/text/reflexive_questions_in_a_coaching_psychology_context/
Lineal assumptions
Circular assumptions
Type # 3Questions that are strategic,
leading, confrontational
Type # 1Questions that clarify, explain
and define problems
Type # 2Questions that explore
connnections and differences
Influ
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cing in
ten
tOri
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tin
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Type # 4Questions that encourage
reflection
Type # 1
Questions that clarify, explain and define problems
To get information about a problem, i.e. be curious.
To define the reasons for a problem.
Goals of clarifying problems
What is the problem in one word / sentence? What exactly happened? Which events led to the problem? What kind of help do you need? How did the problem happen? How is…. done at the company? Who did what? Where did it happen? When did it happen?
Questions to define the problem
Why do you think it happened? Ask 5 x why.
Could it be that it happened because ..…?
Why are the values of the company not practicedin interaction with customers?
Questions to define reasons for the problem
Further inspiration
http://www.slideshare.net/frankcalberg/problem-analysis-methods
Type # 2
Questions that explore connections and differences
Goal of questions that find connections
To find connections between persons,
objects, actions, perceptions, ideas, feelings, events, beliefs, context.
What relation do you see between events A and B?
What relation do you see between what person x didand….?
What connection do you see among activities?
What impact will the activities launched have oncustomers and people who work for the company?
Examples of what questions
How does person x get along with person y?
How does person A think about person B?
Examples of how questions
Who do you think worries most about this problem?
This seems to be a problem for you. For whom is it not a problem?
Examples of who questions
Type # 3
Questions that are strategic, leading, confrontational
To influence / help a person do things in new ways, for example by encouraging the person to challenge rules / assumptions.
Goal of strategic questions
What have you done to solve the problem?
What do you intend to do to solve the problem?
What is the most important question you could askyourself in order to make situation x really great?
What alternative solutions do you see?
Open questions
What would it mean for your life, if you don’t …..? If you had a meeting with the people in 1 hour, what would
you do differently compared to how you have held meetings earlier?
If you take step # 1, what would your step # 2 be? Have you thought of the following possibility:…? How about doing…? Does person A need to do activity B in that way? Why don’t you….? Here’s what you do:…
Confrontive questions provoking action
Type # 4
Questions that encourage reflection
To encourage a person to think / reflect about his/herown way of doing things?
To help a person discover himself / herself in new ways.
To call forth personal knowledge.
Goals of questions that encourage reflection
Reflecting on what you have done, what do you thinkyou did well?
Looking back, what would you have done differently?
Reflecting on the experience you had, which personal values of yours have become more important for you?
How do you think others experience the conflictyou are having with your colleague?
Think of someone you truly respect and admire. What would he / she do in your position?
What do you think is blocking you / holding you backfrom doing ….?
How did it make you feel, when ….. happened?
What would be different in your life, if ….?
I hear your concern about getting the right sales people to pull off this campaign. If we could get the right people, what could the campaign look like?
Further inspiration
http://business.financialpost.com/2012/01/14/coaching-advice-from-the-pros/http://www.familytherapy.org/documents/Interventive3.PDFhttps://hbr.org/2014/09/coaching-an-employee-who-doesnt-want-help/https://hbr.org/2013/12/conflict-strategies-for-nice-people/https://hbr.org/2014/11/tactics-for-asking-good-follow-up-questionshttps://hbr.org/2012/11/to-have-the-most-impact-ask-quhttps://www.youtube.com/watch?v=1bknGdA_xdwhttp://www.slideshare.net/frankcalberg/listening-tipshttp://www.slideshare.net/frankcalberg/questions-to-discover-your-valueshttp://www.slideshare.net/frankcalberg/questions-that-challenge-the-way-you-think
Thank you for your interest. For further inspiration and personalized services, feel welcome to visit http://www.frankcalberg.com
Have a great day.