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Sr

No

Factors SA A N D SD

3 Convenience

My bank has convenient timings

The location of ATMs are convenient to you

The number of branches of bank are enough

The location of branches of bank are convenient to you

The bank provides ATMs at several prominent locations

4 Risk Privacy

I am concerned about the security of internet banking services

I dont trust internet banking services

I am concerned about the privacy of internet banking services

I prefer personal and face to face banking

5 Continue with the Bank

The product and services offered by the bank are satisfactory

You wish to continue with the bank as you are satisfied with it

The general ambience and comfort level of the bank is

satisfactory

Parking space available is sufficient6 Solution to Problem

It takes long time to resolve your problems

Usually one has to stand in long queue in the bank for any

transaction

As a customer, when you have a problem, you get proper

response from the concerned employee

7 Cost Saved

Internet banking is a cheaper way to conduct banking

My bank offers additional benefits for internet banking users

My bank does not offer incentives to use the internet banking

services

My bank encourages me to use internet banking8 Interest Policy

The interest rate offered by the bank on various deposits is

competitive enough

The rate of interest charged on the loans are satisfactory

9 Bank Charges

The bank has number of categories to charge its customers or

to impose penalties

The charges that the bank collects from you are reasonable

when compared to other banks

10 Feature Availability

Internet banking makes conducting banking transaction easier

My bank does not offer training to use Internet bankingservices

I do not know how to use Internet banking services

My bank does not offer Internet banking services

Internet banking does not resonate with me

Name

Place

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