QUESTnet WorkshopMobility Issues

Mark LaffanLai w Au

Alison Lawes

Mobility Issues

• Strategies• Policies• Software Licensing• Fleet management• Migration between devices• User demands• Experiences• Other issues

Mobility Issues - Strategies

• Work with Teachers and Researchers to leverage the technology to support Research and T&L.

• Prepare and develop a supportive environment for mobile devices.

• Develop an 'advisory' service to assist with purchases.• Understand requirements for mobile users including

remote access, durability, security.• Investment in MS Lync and Adobe Connect systems• Mobile Computers on wheels – video conf and

collaboration

Mobility Issues - Policies

• Staff code of conduct – Use of personal Laptops for work must be approved by Manager – does not cover personal Smartphones/Tablets

• Draft security policy covers mobile devices – not quite there yet…

• Wireless network policy – only approved wireless networks to run on campus

• No policies for Smartphone/Tablets s/w purchasing• No Data management/storage policy for

Smartphones/Tablets

Mobility Issues - Software Licensing

• Software only licensed for University owned laptops (only) and MS work at home agreement

• Apple iTunes iDevice Apps – user pays per device, no volume license

• Android market place – unknown

Mobility Issues - Fleet management

• University owned laptops (Windows) – managesoft/SCCM• Staff Apple iDevices/Laptops – no management &

minimum support• BES – Blackberry management (but these are being

replaced by iPhones slowly)• Student devices – no management & minimum support

(iPhone/iPad/Laptops mostly)• Security – no idea what data goes where, loss of device?

iPhone data wipe if connected to exchange account (up to user to action)

Mobility Issues - Migration between devices

• ACU SharePoint service is available – iPad apps and web interface – not all Departments, no student access

• Use of Dropbox “appearing” – no polices on what types of documents allowed to be stored “in the cloud”

• iCloud?• Skydrive? – ACU students have live@edu

accounts

Mobility Issues - User demands

• iPads for loan – library, Labs etc• iPads for teaching - support• Apps and software for smartphones/tablets –

licensing• Wireless coverage in all areas (mostly covered

now) inc Staff offices • Wireless access – Proxy settings don’t work in

some mobile devices – transparent proxy required• Training for Smartphones/Tablets

Mobility Issues - Experiences

• Explosion of smartphones/Tablets – Android and Apple – from Staff and Students, all wanting support

• Laptop/iPad support problematic in some lecture rooms – video connections & resolutions

Mobility Issues – Other issues

• Managing staff/student expectations: that all IT services available by the wired network should also be available via wireless without any degradation in service quality or performance.

• Finding the right balance between cost (of ever increasing wireless infrastructure) and user demand for accessibility and access.

• Departments buying iPads for their Staff - but they are told that damages and app purchase not supported in their budget (cost born by Staff)

Mobility Issues

Questions?