qui quotes on customer service
DESCRIPTION
Customer Service quotes by Bill Quiseng, award winning writer, blogger and speaker.TRANSCRIPT
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QUI Quotesabout
Customer Service
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Nobody raves about
average.Bill Quiseng
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No customer walksinto your business,
gives you money and then says,
“Dissatisfy me, please.”Aim for 100%
customer satisfaction. Bill Quiseng
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To really “wow” your customers,
get rid of the fine print.
Bill Quiseng
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It's not the one big WOWto one customer
that wins the day.It is the one little WOW delivered consistently
to every customer.Bill Quiseng
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Never do anythingyou wouldn’t be
willingto explain on
Facebook.Bill Quiseng
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Definition of customer service: Whatever the customer FEELS
it is.The customer buys with
emotion.What emotion does your
customer experience drive?Bill Quiseng
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Mission statementsdon’t win customers.Passion statements
do.Bill Quiseng
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Your relationshipwith the customer,not the customer's
relationship with your product,
is the conduit through which real value
flows.Bill Quiseng
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Customer service training should be
seen as an investment
and not an expense.Bill Quiseng
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You cannot even begin to satisfy customersuntil you remove all
the potential dissatisfiers.
Bill Quiseng
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People who are not hospitable
have no right to work
in hospitality.Bill Quiseng
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Delivering good customer service
is business common sense.
Your job is to make it common practice.
Bill Quiseng
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“Sh*t happens” is an unacceptable
excuse for poor customer
service.Bill Quiseng
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If your businesscannot pledge
“Satisfaction Guaranteedor Your Money Back”,
something is broken. Fix it.
Bill Quiseng
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Thinking about customer service
doesn't make it happen;doing something does.
Customer service is not an attitude. It's
action.Bill Quiseng
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Customer service trainingmust be seen,
not as a one hour seminar event,
but as a processthat continues daily.
Bill Quiseng
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Great Service is Great Theater.
Don’t “fake it till you make it.”
Act it like you mean it.Bill Quiseng
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If your last customer interaction was posted
on Facebook,would you feel proudof your performance?
Bill Quiseng
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You can’t satisfy customers
with disengaged
employees. Start there first.
Bill Quiseng
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To connectwith new customers
don’t try to get insidetheir heads.
Get inside their hearts.Create an emotional
connection. Bill Quiseng
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The ultimate customer service
mantra:Be valuable.
Bill Quiseng
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