QuickstartIT

Your essential IT & technology

survival guide

IT access for all students!

• All matriculated QMU students get IT accounts.

What’s it for???

• Use your student IT account to:– Access the QMU student desktop on campus.– Internet & wireless access on campus.– WebCT.– Webmail.– O! timetable system.– ePortfolio.– Student portal

• You can also use your account to access the QMU remote desktop service.

Student desktop login

Student portal – http://u.qmu.ac.uk

WebCT – http://learn.qmu.ac.uk O! timetable – http://o.qmu.ac.uk/o!web

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Want access??

• You need 2 things:– Username– Password

6 facts about passwords

• Expire every 60 days.• Must be 7 characters or longer.• Need a combination of 3 of these:

• Upper case letters (A, B, C etc)• Lower case letters (a, b, c etc)• Numbers (1, 2, 3 etc)• ‘Special’ characters (£, $, @ etc)

• Can’t be the same as your username.• Can’t contain your full name or part of your

name.• A ‘good’ password might look like this – Fr@nce98

Forgotten your password?

• Contact the LRC service desk:

– Email – lrchelp@qmu.ac.uk– Phone – +44 (0)131 474 0000 and ask for “LRC service

desk”– In person – go to the service desk, near the front of the LRC

NB: You’ll need your QMU student number

• If you’re on campus, go to any thin client terminal and click on the Student Password Reset option. You will need to know the answers to your security questions – you should have set these up when you matriculated.

“But I want to use my Gmail account instead”

• You should be able to access any personal email accounts that offer web-based services.

• However, all messages relating to your studies will only be sent to your QMU email account.

• You need to logon and check your QMU email regularly!

7 QMU systems you will use

• QM:u – the student portal – http://u.qmu.ac.uk

• WebCT – http://learn.qmu.ac.uk

• Webmail – https://mail.qmu.ac.uk/exchange

• Citrix remote access – https://access.qmu.ac.uk

• O! timetable - http://o.qmu.ac.uk/o!Web/

• ePortfolio – http://eportfolio.qmu.ac.uk

• Library catalogue - http://millennium.qmu.ac.uk/

• You will be able to attend sessions to learn about WebCT & ePortfolio, the Library catalogue and accessing your timetable during your induction week.

Printing, copying and scanning on campus

• Students can print, copy and scan on campus using MFD , or Multi Function Devices.

• You will be charged for every sheet that you print or copy.

• Scanning is free.• You will find MFDs in the LRC

and the atrium areas.• Find information on how to use

the MFDs here.

6 facts about your student card

• Your student smartcard is your gateway to QMU. Your smartcard:– is your ID card.– gives you access to the academic

building and the halls of residence.– is also your Library / LRC card for

borrowing resources.– lets you release your print and copy

jobs on the MFDs– is used to purchase print and

cashless vending credit.– is used for cashless purchasing from

the Students Union, LRC, Food for Thought and University shop.

About Add Value Machines (AVMs)

• You can add credit to your smartcard in several ways:– Add cash (UK currency only) at an AVM machine

on campus.– Use your credit or debit card to top up at the

AVM at Reception in the Academic building.– Top up online via PayPal or WorldPay.

• Instructions for how to use the AVM machines are on posters beside the AVMs.

• Find out more here.

Want to use your own computer on campus?

• You can use your own computer on campus.

• You can connect to the QM Wireless service throughout the campus and in the halls.

• Both wireless and ‘wired’ connections are available in the halls.

• You can also connect to your QMU email with a mobile device.

Working off campus

• The Citrix Access Gateway or Citrix Remote Desktop is a method of connecting to the QMU network remotely.

• The service replicates the thin-client desktop that is available on any campus based terminal.

• It is aimed at users who have a broadband or other high speed connections to the internet and who need access to their QMU applications and files.

6 facts about Citrix Remote Access

• Citrix Remote Access lets you run a “virtual desktop” that gives you access to:

– QMU email via Microsoft Outlook.– All QMU networked applications which are available to

you on campus.– All your files on your QMU Z:\ drive (home directory).– Files in any QMU shared drive (G:\ drive).– The QMU intranet.– All electronic resources that are available on campus.

• Click here for more information.

Got a question??

• Then search the QMU FAQ service for the answer.

• http://faq.qmu.ac.uk

Need help with IT & technology?

• Contact the LRC service desk:

– Email – lrchelp@qmu.ac.uk– Phone – +44 (0)131 474 0000

• Ask for “LRC service desk”– In person – go to the service desk

• It’s near the front of the LRC

• Our Technology Training site on the QMU intranet has everything from handy tips and tricks through to self-paced training courses.

– NB – You need to be a matriculated QMU student to access the intranet.