quote + sp energy networks are keen to improve the service we provide to our customers. quote + has...
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Quote +
SP Energy Networks are keen to improve the service we provide to our Customers. Quote + has been developed to provide our Customers with a higher level of information than is currently provided in our Budget Quotation, in a shorter timescale than our Formal Quotation Offer.
Highlights of the Quote + – Customer can request an indicative study for 3 different capacity options at a
particular location– SP Energy Networks will provide a cost estimate for each of the 3 different
capacity options requested within 20 days– If the Customer decides to progress with a formal application for one of the 3
options, then for interactive purposes, Day 1 of the indicative study would be taken as the Competent Enquiry Date of the Formal Application. Following this the Customer would receive the formal quotation offer within the standard published timescales.
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Initial Application
Customer specifies the detail of the
connection required
DNO establishes whether Customer wishes to proceed
with Quote+ Product
Indicative Assessment
Customer and DNO agree three
suitable options to be assessed in the Indicative Study
DNO provides the Customer with the agreed outputs on
fixed locations (20 days)
Customer Review and
Decision
Customer indicates their Preferred
Option (5 days)
DNO progress the Formal
Application for the Preferred
Option identified by the Customer
Formal Quotation
Date considered for interactivity will be
the date of the initial request for Indicative Study
Formal Offer provided to Customer
Quote + Process
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Quote + Customer Timescales Example
Customer 1 Indicative Study
Customer 2 Formal QuotationUsual Interactivity Rules apply as soon as Indicative Study is Accepted and Customer 1 Formal Application processedCustomer 1 first in queue so ensures Issue of Quote to Customer 1 in advance of Customer 2 queue
Day 1
Day 20
Day 25
Customer 1 Formal Quotation from Indicative StudyDay 1 of Indicative Study taken as Competent Enquiry Date for Formal Application if Feasibility Study is Accepted
Day 65
Customer 3 Formal QuotationCompetent Enquiry on Day 32 – Usual Interactivity Measures apply
If Customer doesn’t indicate preferred option in 5 days then the Initial Enquiry Date is lost
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Quote +
We welcome your comments on our Quote +.
Quote + has been developed to improve our service to our Customers.
With this in mind, we would appreciate your comments, so that we can try and provide you with aservice that you will find useful and helpful for any future generation connection requests that youmay make.
Should you have any comments or questions on Quote +, please contact one of our team who will behappy to assist you.
DG Pre Contract Manager:Derek Drummond – [email protected]
Customer Account Manager: Elaine Forsyth – [email protected]
Design Engineer:Phil Mclellan – [email protected]