raising the bar taking your application and site visit to the next level november 17, 2011 jim...
TRANSCRIPT
Raising the BarTaking Your Application and Site Visit
to the Next Level
November 17, 2011
Jim SwoffordQuality Systems Manager
MidwayUSA
Deanna HerwaldVP-Quality Management
SystemsMidwayUSA
The Application
Deanna HerwaldVP-Quality Management Systems
MidwayUSA
November 17, 2011
Two Objectives
One – How to approach writing an application
Two – Best practice elements to consider
How to Approach Writing an Application
Getting startedRead the WHOLE bookReview applicationsSelect an authorTreat as a project
Start writingStart with the organizational profileBaby stepsAnswer EVERY questionDon’t leave results to the endAsk for input
How to Approach Writing an Application
Results – nearly ½ the points
Best Practice Elements to Consider
Best Practice Elements to Consider
Results Easy to understand
Best Practice Elements to Consider
Best Practice Elements to Consider
Results Easy to understandPoor performing results
Results – nearly ½ the pointsHighlight important measures
Best Practice Elements to Consider
Figure P.2-2 Company Key MeasuresRank Company Key Measure*
#1 Customer Satisfaction – Overall (Figure 7.2-1) CG: Customer Satisfaction
#2 Company Goals Performance (Figure 7.5-1) CG: Customer, Employee, Vendor and Shareholder
Satisfaction #3 Gross Sales – Overall (Figure 7.3-1)
CG: Shareholder Satisfaction#4 Net Income % of Net Sales (Figure 7.3-2)
CG: Shareholder Satisfaction#5 Earnings Distribution (Figure 7.3-3)
CG: Shareholder Satisfaction#6 Inventory Turns (Figure 7.3-4)
CG: Shareholder Satisfaction#7 Employee Satisfaction and Engagement (Figure 7.4-1)
CG: Employee Satisfaction#8 Vendor Satisfaction (Figure 7.5-2)
CG: Vendor Satisfaction#9 Baldrige Self Score (Figure 7.5-4)
CG: Modern Management Practices#10 Strategic Plan Execution (Figure 7.6-1)
CG: Customer, Employee, Vendor and Shareholder Satisfaction
#11 Donations by Key Community (Figure 7.6-8) CG: Shareholder Satisfaction
#12 % of Customer Orders with NRA Round-Up (Figure 7.6-10) CG: Shareholder Satisfaction
Results – nearly ½ the pointsHighlight important measuresKeep answers conciseSpeak BaldrigeseUse symbols
Best Practice Elements to Consider
Results – nearly ½ the pointsHighlight important measuresKeep answers conciseSpeak BaldrigeseUse symbols
Best Practice Elements to Consider
Keep the questions inExamples, examples, examples
Best Practice Elements to Consider
Performance ExcellenceWrite an
Application
Review and Score the
Application
Identify Opportunities
for Improvement
Implement Improvements
Start Again!
November 17, 2011
Questions?
The Site Visit
Jim SwoffordQuality Systems Manager
MidwayUSA
November 17, 2011
September 2009SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
Sighting in on Strategic Planning Process20
21
Kick Off – SLT, Team Members
22MF, DH, HK develop strategy for category meetings
23Meet with Esprit de corps - $5k budget - $2.50 or less per employee
24
25Cat 5 prep meeting
26
Facility Cleanup Week Sighting in on Policies and Employee Training and Development
27Linda outBurke and Jake on SVAaron out 10/2 – 10/6Larry & Brenda bear hunt 9/28 – 10/11
28Facilities walk through
29
30 October 1
October 2Facilities Judging
October 3
October 2009SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
Sighting in on Voice of the Customer, Customer Complaint Management and Vendor Resource Center
4Larry, Sara, Adam out on hunt
5
6 7
Celebration T-Shirt Distribution
8 9 Physical Inventory
10 Physical InventoryCC Move
Sighting in on Walk-Around QuestionsFinal Inspection Week
11 Physical InventoryCC Move
12 13 14
SOTBCelebration
15
DKSCelebration
16
DKSCelebration
17
Site Visit Week!
Site Visit Coordination Team
• Best if this is the same team that wrote the application
• Site visit manual
Esprit de Corps Team
• Get and keep people excited about site visit
Displays Team
• Ensure consistency and accuracy of all building displays
Facilities Team
• Make sure things are “company ready”
Workforce Preparation Team
• Most important job: increase comfort level of workforce– Deploy topics– Provide guidance
Documentation Team
• Compile required documentation for examiners – Before site visit– During site visit
Gap Analysis Team
• Identify and oversee resolution of gaps from the application– Trained examiners work well for this role
Site Visit Category Teams
• Meet with site visit examiners during category meetings
• Prepare for category meetings
War Room Team
• Field questions and concerns from the workforce during the site visit
Site Visit Best Practices• Opening comments• Prepare the examiner team’s work room• Provide on-site lunch for examiners and
workforce • War room• Facility guides• Name badges• Folder for examiners
Questions?