rapid catastrophe response services - … · the following proposal outlines the capabilities ......
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RAPID CATASTROPHE RESPONSE SERVICES
BEPREPAREDLarge-scale catastrophe events are becoming more common, and so to is the demand for comprehesive peak demand cover.
As such, insurers need to have a foolproof solution for managing claim spikes, ensuring that claims are managed accurately and efficiently.
For our clients, we deploy a highly-experienced team of catastrophe claims experts, who rapidly ramp-up for significant weather events.
GB have a proven track record of managing some of the largest and most technically demanding crisis and catastrophic events in Australasia.
The following proposal outlines the capabilities of this team, the benefits for you and our proven catastrophe experience.
3 A core team to manage business-as-usual claims requirements
3 Rapid ramp-up capability
How it works
3 Seamless recruitment and deployment
3 A team skilled in leadership and management
3 Shorter lead-in time
3 Meeting business continuity and disaster recovery needs
Benefits for you
3 Extensive experience in catastrophe ramp up
3 Dedicated rapid deployment managers
3 Proven event response deliverables
Event response experience
Rapid ramp-up capability
When a disaster hits, this core team will be already working within your operations and would be ready to manage claim spikes or be flexible to undertake a dedicated BAU project. Each dedicated staff member is capable of leading a team, giving them the capability to ramp up a large event response or project team. GB has a structured, disciplined and proven recruitment strategy to enable rapid ramp-up for these unexpected circumstances.
A team skilled in leadership and management
This permanent core team would be resourced with highly-skilled claim staff with catastrophe claims experience. Each of these team members would be capable of managing up to eight staff members, should a significant event arise.
Complementing your business continuity and disaster recovery capability
As the GB team can focus on BAU customer requirements, the impact of significant weather effects on your operations is minimised. Our disaster recovery plan has been often tested, most recently with the Christchurch earthquakes and the Brisbane floods.
Event Response experience
GB has a combined 50 years of expertise managing the largest catastrophic claims events in the Southern Hemisphere, from hail, to earthquakes, to cyclones. Over the past few years, GB have been able to successfully recruit high numbers of quality staff for a number of significant events in our company’s history.
Benefits for you
Rapid recruitment and deployment
GB takes responsibility for additional recruitment during a catastrophe, ensuring your human resources department can focus on meeting day-to-day requirements. GB’s recruitment and retention program has repeatedly been confirmed as one of the best in our industry, winning the 2016 ANZIIF Youth Development Employer of the Year award, as well as Best Instruction Design and Best Learning Project for Induction at the LearnX Impact Awards. program.
Event Response deliverables
• 119,000 contents and 125,000 building claims settled via dedicated Project
• 410,000 claims payments successfully processed, totalling $4.5 billion
• 195,000 inbound customer emails and 172,000 calls managed within Client SLAs
• 10,000 business interruption claims resolved within 180 days post event
• Financial hardship claims resolved at an average of 4.56 working days following flood losses
• Post-event sites operational within 6 days• Oldest aged activity reduced by 42 days within 10 days• Claims cycle time reduced from 77 days to 32 days.
Rapid Deployment planning requires a structured Implementation discipline across Client required areas, IT, recruitment, Training and Process. GB’s planning and deliverables in short timeframes is proven and tested.
How it worksPre Event Planning
GB will create a scenario-focused Implementation Plan to develop a dedicated claims team. This team will be trained in the Client’s PDS, processes and stakeholder requirements and led by a Manager and agreed number of senior claims managers. These staff would be entirely dedicated to your business and will support your business-as-usual claims on a day-to-day basis.
The GB response team think outside the square and the interaction from an IT and Training perspective was simple and seamless. GB displayed flexibility in a very demanding situation.
Executive Manager Claims, Global Insurer
Post-event Implementation
GB is one of the few service providers with the rapid response experience, claims expertise, size and flexibility to meet our varying requirements.
Executive Manager, Commercial Claims, Global Insurer
1300 975 609
www.gallagherbassett.com.au
Follow Gallagher Bassett online
GB works to understand our business. The Account Manager is always available to provide a professional and tailored service to meet our needs.
+61 7 3005 1907
www.gallagherbassett.com.au
Follow Gallagher Bassett online
For more information please contact Damien Gilhooley,General Manager - Catastrophe Response:
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