ready set jet - gamification in training and development - manu melwin joy
TRANSCRIPT
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Ready, Set, JetGamification in Training & Development
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Prepared By Manu Melwin Joy
Assistant ProfessorSCMS School of Technology and Management
Kerala, India.Phone – 9744551114
Mail – [email protected]
Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.
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DELTA AIRLINES• Ryan Mizusaki, manager of
information technology at
Delta, shared the full story of
how Delta arrived at a gamified
training plan to learn about
flight culture development
adopted by 98% of its trainees.
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DELTA AIRLINES• Since its launch in October
of 2012, Ready, Set, Jet has
experienced huge success in
training and educating at
Delta, boasting high
employee engagement rates
and information retention.
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DELTA AIRLINES• The main goal was to
help front-line
reservation
representatives improve
knowledge, customer
service and selling skills.
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DELTA AIRLINES• The game teaches
participants about
Delta’s hubs, business
partners (such as car
rental companies) and
policies.
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DELTA AIRLINES• Participants can earn
badges and send travel
“souvenirs” to other
players.
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DELTA AIRLINES• It turned a mundane task
most employees dread
into a challenging,
competitive game that
engages users while they
complete their training.
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DELTA AIRLINES• Delta was able to fund a
portion of the game
development cost by selling
product placement to its
partners, allowing the
company to launch the
game for less than $100,000.
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