ready to change · the definition of priorities and realization of improvement, must be evaluated...
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5continents
26countries
f r o m 2 0 0 3 u p t o n o w i n t e r v e n t i o n s i n
Worldwide collaborations with leading companies show our desire to combine the local approach and the global one in order to be in line with the expectations of an increasingly
complex market.
1.000lean programs
OVER500MORE THANplants worldwide
f r o m 2 0 0 3 u p t o n o w i n t e r v e n t i o n s i n
The constant renovation of our know-how comes from the partnerships and the cultural exchanges with
multinational companies through which we are able to improve continuously the quality and effectiveness of
each intervention.
Passion, commitment and determination aim at the success of those companies that trust us
to guide their transformation processes towards Lean Manufacturing and represent the real
driving force of our own cultural and operational growth.
WCM interventions representing “FCA WCM Training & Consulting”NV Clients
Our worldwide interventions:
Albini Pitigliani Ariston Automotive Lighting
Bernese srl Brandi Sergio Cantine Ruffino
Chrysler CNH Production System
Co.Se.FI Collotype Labels Confindustria Firenze Derby
THE SATISFACTION OF OUR PARTNERS AND CUSTOMERS IS THE BEST WAY TO EVALUATE US
Application areas for our current customers National and International companies
- Automotive- Mechanical- Manufacturing
- Luxury- Food- Paper
- Logistics- Advanced services- Home Appliances
Public Administration
- Central and local government - Health organizations and Hospitals
- Public companies
Institutes and Associations
- Cultural Foundations- Universities
- Trade Associations- Chambers of Commerce
El.En. Elea
Elica Faber
Fiat FCA Fimax Flora Fondazione Naz. Carlo Collodi Formetica Formez
FPT Gamont Garpe
Montepaschi Pelletteria Ennepi Pelletteria il Veliero Polimoda Power Soft Regione Toscana Richard Ginori Rossi Group
Royal Mail Santipel Seda Selene
Sevel Smile
STE Teksid
Telecom Italia Terme di Chianciano Ti Forma Tiger Flex
Unilever VM Motori
Wepa Whirpool
Gate Gourmet GPA GT Gucci Guerriero
Indesit Isvor Fiat Iveco
La Gioiosa Lavazza
Lome Magna Closures
Magneti Marelli Metalcarta
NV was founded in 2003 specializing in consulting and on the job training in Lean Manufacturing
and WCM. Since 2007 NV has strengthened its position as the main external partner of FCA
- WCM Training & Consulting thanks to a continuous development of methods, tools and
standards for the application WCM and Lean logics. Focusing its interventions on the principle
of 4P: People, Processes, Planning and Performances, the team NV provides expertise covering
from the Business Strategy to Operations and developing human resources. It is a team of
professionals with high level of experience and expertise in analytical, managerial, technical,
and organizational fields who put all their resourses with great passion and result-oriented in
driving the customer intelligently on its own path. The history through which NV has evolved
and established itself, exploiting the perfect and efficient complementarity of the two areas of
Consulting and Training interventions within the Lean Management, has allowed it to operate
across various sectors of manufacturing and services both in private and public sectors, to
achieve along the time excellent performances and results and to gather increasingly exciting
challenges in many critical and strategic markets.
Strength Points
• Global COVERAGE• EXCELLENCE in applications of Lean/WCM• Demonstrable RESULTS on field• Tangible VALUE ADDED for the customers autonomous to follow their own
path of continuos improvement
TEAM APPROACH
OUR MISSION
Through a preliminary cultural change (training program) and a subsequent organizational/
operational restructuring (consulting intervention) we let emerge, renew and adapt to
economic changes all that inherent value that each company has in its very intimate; indeed
we bring expertise, methodologies and tools that are able to rise it to be more efficient,
more qualitative, more sustainable also in terms of environmental impact and thus more
competitive in the complex current economic scenario. We achieve this by:
guiding, supporting, and emancipating all of our customers towards
innovation, continuous improvement and the pursuit of their own
excellence
contributing to the professional development of the human resources
facilitating the processes of organizational and managerial change
improving the working mechanisms and operating systems
TEAM WORKINGDETERMINATION INNOVATION
RELIABILITYPASSION
CONCRETENESS
ENJOY YOUR PERFORMANCE
OUR BENCHMARKS
The Lean Conversion primarily requires to all the people involved in the company both a
strong awareness of the need for change and the sharing of the deriving process, which
will make everyone able to find their own inner motivation and their space for individual
improvement. Therefore NV creates for every customer its own path firmly built on shared
values such as:
Excellence: willingness to achieve high quality performance and skills by which creating
absolute distinction from the competitors.
Reliability: ethics, professionalism, fairness and responsibility are the foundations of the
relationship between NV and its customers.
Determination: the approach is firmly result-oriented.
Passion: the most effective approach in each intervention of both training and consulting
is based on emotional involvement that binds each of our consultant to his work and his
mission.
Innovation: continuous improvement and its implementation lies in the DNA of the NV team.
Concreteness: the objectives defined with and for the customer are always guaranteed and
quantifiable.
Team spirit: everyone in company must feel the protagonist of the change process and
cooperate with the NV team to achieve the objectives.
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2
3
STABILITY
CAPABILITY
RELIABILITY
WORLDCLASS
LEAN
6 SIGMA
DFSS
• BASIC CONDITIONS• IMPROVEMENT• CONTROL
• REDUCING VARIATION• IN-PROCESS CONTROL• STATISTICAL TOOLS
• ROBUST PROCESSES• DESIGN FOR SIX-SIGMA• FUNCTIONS DEPLOYMENT
YOUR WAY TO EXCELLENCE
NV WORLD-CLASS STRATEGY
The strategy of intervention to lead our clients to the Excellence on a World-Class path of Value Creation and to the consistency and sustainability of the final result is based on:
• continuous updating• research of best practices at international level• integration of multidisciplinary teams• enhancement of human capital
AREAS OFINTERVENTIONS
Thanks to our extensive experience in the field we are able to guide and support all of our custo-
mers with entire program of Lean and World Class Transformation along all the processes of the
Value Chain.
The actions required to guide the change process are applied in all the various business activities,
from Business Strategy to Product Development, and are addressed to all levels of management
from top and middle management to all the levels of operational management, with the aims to
develop the skills required for change and continuous improvement.
LEAN TRANSFORMATION& VALUE CREATION
WORLD CLASS ORGANIZATION
BUSI
NESS
STRA
TEGY
• Lean Leadership • People coaching• Development and strengthening of skills
• Productivity increasing andcontinuous improvement
• Elimination of wastes and losses• Reduction of transformationcosts and on delivery times
• Robust design and reduction of product development costs
• Reduction of time to market• Design for manufacturing
& PRODUCT DE
VELO
PMEN
T
INNOV
ATIO
N
PEOPLE EMPOWERMENT
• Business development• Corporate strategy• Risk Management
THE METHODOLOGY
The NV intervention at each customer location begins with the on field observation of the
entire production process (from raw material procurement to the finished goods stocking),
proceeds with the analyse alongside all the Non Value Added (NVA) activities that will have
to be eliminated and ends with the planning of the Lean conversion project customized for
each specific business.
The path is structured on the Strategic Plan / Training / Operation, but journey starts from
a cultural change aimed at:
• creating an organization that learns through reflection on what it does (Hansei) and Con-
tinuous Improvement (Kaizen);
• developing a specific ability to reflect, getting involved in bringing out the problems,
analyzing in depth the root causes of them and deciding to face up to them by offering
targeted actions;
INNOVATIVE AND CUSTOMIZED SOLUTIONS
EMPOWERPEOPLE AND
ORGANIZATIONS
CREATE A NEWWORKING ENVIRONMENT
AND “THINKING”APPROACH
PLANNING STRATEGY,ORGANIZATION MANAGEMENT,
DAILY WORK AND CUSTOMERS SUPPORT
TO
TO
IN
FOR
• founding growth on the development of the people;
• creating the culture of customer satisfaction in every workstation.
That’s what will make the ground ready to work on together and to take practical actions
which will guide the client to undertake its own program of Lean Innovation through the
following logical steps:
• prioritization of interventions based on the severity of the problems and their respective causes;
• identification of projects/ pilot areas;
• verification and validation of the “pilot” solutions before standardizing them;
• expansion of the solutions, standards and procedures to other areas/ processes.
All the steps mentioned above will be conducted with a constant, systematic and timely
based approach on the logics of PDCA of the continuous improvement.
Our Lean Innovation program is built on the strategic vision of “Lean Evolution” which starts
from a current state and defines a future one which has to be achieved step by step. An
accurate and detailed study of the business objectives and activities, aiming at an innovative
Value Creation for the customer, is the basic premise of the program. This is based on three
aspects that involve the entire business organization:
• Value Strategy identifies new business targets and opportunities according to the
expectations of the market and a healthy growth of the organization.
• Value Planning traces the route map for effectively managing the Change process in the
business environment.
• Value Transformation intervenes in all the processes involved in the Change strategy.
After having defined the specific Vision of the Value Creation we can approach the following
operational phases:
VALUE DEPLOYMENTOnly a complete integration between an industrial vision of losses and their impact on the
income statement makes the company able to fight and win the war against Losses and
Wastage. Through the Value Deployment NV establishes that integration between Industrial
Management and Economic/Financial Management in order to make them work together for
this common goal.
The main steps are:
• identify the network of losses;
• analyse in detail the type of loss, quantify its effect on the processes (KPI) and its
corresponding economic impact on the company;
• define a priority matrix to attack Losses and Wastage based on their severity;
• classify all the areas of transformation processes and choose the pilot area on the basis of
a preliminary assessment of Benefit/Cost ratio.
The definition of priorities and realization of improvement, must be evaluated and measured
objectively. Therefore the KPIs (Key Performance Indicators) become a guide for managing
a realistic and evident improvement. They allow us to manage the priorities, highlighting the
LEAN INNOVATION
critical elements and identifying clearly where they are.
The KPIs thus demonstrate which improvements are achieved through a change of processes,
a change in the approach of tackling the problem and a change in the way of driving the
business.
This method is the practical application of the principle “REAL DATA - REAL FACT” that
underlies the concept of measurable improvement that just in that way is easily driven to
the target “ZERO”:
• Zero defects
• Zero accidents
• Zero stocks
• Zero wastes
The KPIs used show how the company’s value evolves and how it is consolidated in relation
to the strategic objectives, what is necessary to optimize the BENEFITS/ COSTS relationship,
considering the reduction of wastes and losses on one hand and cost of the improvements
on the other one.
LEAN JOURNEY This method can lead to excellent results even starting from a scenario of high losses in an
unstable condition of the processes and in the absence of minimum standards.
THE NV LEAN JOURNEY CAN BE SUMMARIZED IN THREE PHASES:
• BASIC CONDITIONS: We drive the client to become aware of the current state of the
processes, to restore the processes and maintain the basic standards, to establish a priority
list, to properly use methods and standard tools in order to solve the issues and transform
the processes.
• IMPROVEMENT SETTING: We apply the approach of continuous improvement based on
systematic analysis and elimination of the root causes. Recurring problems and chronic
factors are attacked for a structural improvement of the processes. The application of tools
RISKPREDICTION
ELIMINATETHE RISK
ELIMINATETHE ROOT CAUSES
REACTTO PROBLEMS
IMPROVEMENTSETTING
BASIC CONDITION &PROBLEM SOLVING
and the
improvement culture is spread in the organization. There is a clear demonstrations of
improved performances.
• RISK PREDICTION: We support the client to apply and extend the Lean procedures and
standards throughout the organization. Methods and tools of advanced level are applied to
eliminate the risk of losses in the processes (Process Robust Design). Innovative ways are
applied to pursue the objective of Excellence by a systematic comparison with the existing
Best Practices through a regular process of Benchmarking.
The gradual intervention approach gives the customer the ability to evaluate the cultural
evolution step by step, to measure improvements and to consolidate the changes in order
to create the basis for the next steps. The application of the method is managed so that the
path shows a harmonious growth and is supported by a consistent economic return from the
implemented activities. Our Lean transformationway starts from one Pilot Area and moves to
all other areas of the organization following the classification of the areas just defined by the
Value Deployment. This method ensures the strengthening of skills of the people beside the
sharing and the stabilization of the new standards.
FINAL DELIVERY A distinctive feature of NV Lean Tranformation program is that NV delivers the know-how
to the customer. It makes the customers independent by giving them the ownership of the
methodology so that they can manage their growth by acquiring the methods and tools
applied first in the model area and later in the expansion areas. In this way the customers
acquire the ability to manage, organize and pursue their Lean Journey beside the willingness
to constantly pursue continuous improvement and control of their business. After the
intervention, the customers will have a:
• cultural change in the organization, the decision-making process is based on factual
informations;
• new approach to the problem-solving process, not based on the urgency but planned and
organized on business critical items;
• clear definition of the strategic targets before the decision making;
• clear understanding of the targets at each organization level. Everybody in the company is
aware about the road map to achieve the goals;
• better information flow, from Top-Down and vice versa;
• conscious use of a set of methods for continuous processes improvement and people
empowerment that will produce a continuous value company growth.
1 2 3
ÁREA PILOTO ÁREA DE CLASSE "AA" PLANT / EMPRESA
CAMINHO GRADUAL
LEARNING BY DOING
Training is the foundation on which the new “Lean Culture” of the company is built and the path
towards Lean Transformation is established. The NV Know-How has an innovative approach to
transfer skills to the people through which they can bring a constant and effective change. The
field applications realised by NV in Europe, Asia, North America, South America and Africa help
in enriching the knowledge exchanges and understanding the methods and tools successfully
implemented in Genba.
We develope specific learning experiences for the business environment in which people have to
operate. Customized simulations and Role Play are used to “train” the people to implement the
new skills in their processes. Train-The-Trainer programs are designed to create a “generation”
of Lean Ambassadors who will grow as key figures of change. They will be facilitators of
the transfer of necessary know-how to the company, which will make it autonomous in the
management and diffusion of internal Lean practice. We have developed a methodology for the
certification of Lean Ambassadors according to a rational evaluation metric.
We continuously update our training material and tools, incorporating the best practices we have
implemented at global level.
Our main Lean Training Packages :
• Lean Approach
• Safety
• Workplace Organization
• Supply Chain Logistics
• Total Quality Control
• Productive Maintenance
• Change Management & Kaizen Activity
• Energy & Environment
■ LEAN APPROACH
Value Operations is our own Lean approach to lead companies to the excellence. Our Lean Approach is based on Methods, Standards, Tools designed to optimize times, assets, human resources, quality and responsiveness of the organization.
■ SAFETY
Our program on Safety goes beyond the mere Safety Laws & Regulations accomplishment. The programme allows you to consider Safety as an actual top priority within your organization. The program gradually leads everyone to contribute actively and effectively to improve Safety.
■ SUPPLY CHAIN LOGISTICS
Supply Chain and Logistics requires a systematic, strategic coordination of the traditional business functions and of operating methodologies across those business functions in order to improve the long-term performance of the company. This approach will give you a clear understanding on how to implement a controlled and optimized Supply Chain Logistic starting from the suppliers and arriving to the working place by suitable material management.
■ WORKPLACE ORGANIZATION
The Workplace Organization Package focuses on the “Labour Inten-sive” area in Manufacturing. WO is a method to eliminate wastes and losses and to improve productivity in all the workplaces. The elimination of Non Value Added Activities and the creation of a safe and ergonomic workplace is the base of the WO methodology.
■ TOTAL QUALITY CONTROLThe main goal in the industrial and services businesses is to guarantee the expected Quality standards as required by the Customer and, at the same time, to minimize the source of costs variability in the processes. Quality control methodologies and tools have been engineered and fine tuned throughout many worldwide experiences focusing on the Reactive phase (the ability to detect, analyze and solve the problems) and developing the Proactive phase (predict the possible risk and root causes to maintain the process cost under Total Control).
■ PRODUCTIVE MAINTENANCE
The proper application of Productive Maintenance methodology is one of the key factor to enhance the Company’s competitiveness.The maintenance activities have typically a big cost impact. The most difficult challenge is to find out the right compromise between the cost in terms of production losses due to lack of maintenance and the Maintenance costs itself.
■ ENERGY & ENVIRONMENT
If you want to effectively reduce the cost of production it is necessary to analyze and improve industrial operational processes by applying methods and tools in order to eliminate losses and waste regarding the Energy and the Environment. Our Program is focused on a operational strategy, analyses, checks and improves both the use of production machinery and the processes operational management, focusing on analyse, check and which through some specific analysis tools energy cost and environmental risks reduction.
■ CHANGE MANAGEMENT
Placing human resources at the center of the Lean Transformation is the only way to actually make it happen! People need to take the ownership of the improvement process to be able to lead the change. Performance can only grow if people enhance their skills to create and manage a more efficient process.Human resources have to learn and understand the Kaizen approach because they will be the main actors in its application in the “Genba”.
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Via Pier Capponi, 3250132 \ Firenze \ IT
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CONTACT