REAL ESTATE ASSET MANAGEMENT CO. K.S.C.C

Company Profile

1840-888Call Centre

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INDEXOUR COmmItmENt tO YOU:

OUR ClIENt

OUR SERvICES

REAm HIStORY

AUCtIONS

OUR PROCESSES

OUR PARtNERS

COmPANY ADDRESS21

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OUR SYStEmS

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vAlUAtION

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Our Commitment to you: Our ClientREAm has now been active as a market leader in the property sector in Kuwait for over two decades, during the last 12 months we have undertaken a fundamental review of all our activities to ensure that we are at the forefront of the property sector in Kuwait. We have always prided ourselves on the diligence, care and trustworthiness which REAm delivers to its clients with its services and we have now implemented a policy which ensures that they truly meet best practice standards in the international market place. Our clients, staff and shareholders are at the forefront of our endeavours and assure you of our continuing commitment to implement a vigorous strategy to deliver the highest standards across our comprehensive range of services. During the last year we have pursued policies which place customer care and best practice at the centre of our ethos. This has involved a major review with Knight Frank, an international firm of asset and property consultants to review every one of our activities and service lines, including our marketing, agency, management and professional services so that REAm retains its premier position within the Kuwait market. We have acquired prime office space for our staff who are supported by effective guidance and training with the latest in It and office systems. Our website has been completely remodelled and we are determined to continue to elevate our business standards to grow the turnover of our business and set the standard for others to follow. We take this opportunity to thank our clients, shareholders and staff for all their support over the last 12 months with the commitment to serve you in the very best manner through the exciting challenges that the future will bring. REAm is now exceptionally well placed to provide outstanding performance for the future.

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REAm HistoryEstablished in 1993, as a Kuwaiti shareholding closed company, Real Estate Asset management (REAm) has developed a strong foundation of experienced Board members.

Driven by strength of leadership, sound business principles and ethical qualities, together with a high caliber and proactive management team the company has grown to become a market leader in Kuwait’s real estate sector. With two decades of practical experience both in Kuwait and United Arab Emirates; REAm has been extremely successful and highly profitable throughout challenging global and regional economic circumstances.

REAm has long been recognised for success and leadership in the commercial real estate services marketplace and has a number of highly regarded and distinguished clientele, setting the company apart from its competitors.

Currently REAm, on behalf of their clients, manage a portfolio of some 600 buildings ranging from highly sophisticated high rise towers, to commercial office complexes, shopping malls and retail outlets with internationally recognised and established brands, to multi let residential properties with over 6,500 individual tenants.

more recently REAm has taken the initiative to modernise the company through a very focused and comprehensive ‘Change management Programme’. These strategically focused areas of works have seen the implementation of the latest ‘Best in Class’ systems, processes and procedures, and further internationally recognised training and development of our people.

The Corporate Governance practices of REAm are designed to strengthen the ‘Board of Directors’ oversight of management and to serve the long-term interests of our shareholders, employees and other stakeholders.

Furthermore, the companies corporate identity and its brand guidelines have also been comprehensively enhanced and its web site elevated to a world class standard, with the latest business and social technological applications. Our corporate collaterals have been further developed to represent our commitment and drive to make REAm more successful now and for the foreseeable future.

Our visionto be a respected leader in the real estate industry; a preferred and trusted partner of choice.

Our missionDeliver integrated real estate projects that add real value to the communities we serve, implemented with care and attention to detail, fusing imagination with best practice professionalism.

Our valuestrust, integrity, respect, creativity. •build our reputation by empowering our staff and partners to achieve excellence.•create an enduring legacy for the communities we serve.•honour our agreements and conduct business professionally with integrity and respect.•

Our Clientsgive back to the communities where we live and work. •to treat our clients with honesty, transparency and fairly.•to embrace our values by the provision of ‘best in class’ service.•to devote our time to achieve common interest.•

Goalstreat everyone fairly, honestly, and with dignity and respect.•accept responsibility and be accountable for our actions.•creating value by delivering the highest quality service to.•

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Our ServicesWe have led the local industry in establishing a strong footprint and offering a full spectrum of services, and ‘state of the art’ technology. We continue to lead in superior client service, volume of business activity, financial performance and many other measures.

We provide a myriad of services which are as follows:-Asset management – our team will consider the life cycle of the product be it Commercial, Hospitality , Residential or Industrial Sectors, through initial feasibility, full design to development, handover and ongoing operations and its subsequent disposal. Our consultancy provision complements the customer requirements, with a unique set of skills and turn-key solution unavailable in the local market place.

Property managementOur highly focused team will establish an execution plan for the asset of the Real Estate and provide the following services as a complete package, under a ‘one stop shop’ approach or as an individual menu;-

property and contract management. –marketing to international standards. –capital expenditure management. –bid solicitation and presentation. –tender services. –vendor selection and contract procurement. –input on and inspection of contractor performance. –formulation of short and long-term maintenance programs. –work order control. –regular building and site/grounds inspections. –rules and regulations administration. –project management. –

leasinglease management. –lease creation. –budgetary establishment. –local and regional marketing. –defaulters and legal process. –financial collections. –customer satisfaction survey – s.

Brokeragebuying and selling the property. –property information package. –local and regional marketing. –contract establishment. –legal process. –

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valuationsOur specialised team has extensive experience in the valuation of all types of properties, ranging from residential apartments and commercial offices to shopping malls and retail complexes.

REAm have developed a unique valuation model, which when combined with ‘up to date’ market information and specific details of the property to be valued, its use and function, will ensure REAm provides an accurate reflection of ‘fair market value’.

Our services include the following valuations:of an existing building, an investment opportunity or a valuation for land/plots.•of real estate assets or plant, machinery and equipment.•an independent valuation of review services.•of a real estate company, fund, investment management business or equity holding.•understand the current and anticipated future value of real estate loan collateral.•real estate due diligence or market studies and / or advice on post-merger integration.•if your business is undergoing change and you are seeking to align your real estate portfolio with business strategy •and optimise value, reduce cost or improve operational efficiency.you face complex real estate investment decisions requiring an objective appraisal of financial and non-financial •issues to assist with the decision-making process.

Advisory We understand the differing perspectives of an investor seeking to optimise the value of an income producing asset or development opportunity versus an occupier seeking to minimise cost. REAm can align long dated assets and liabilities with a more fluid business strategy.

We use our experience and industry knowledge and advisory capabilities to deliver real estate strategy solutions to both owners and occupiers.

REAm has experienced and dedicated professional staff, with ‘best in class’ procedures and systems.

Our existing client base has gained reductions in financial expenditure by the introduction of shared savings initiatives and business opportunities to expand their business.

Our advisory team specialise in: Advisory services to assist with post acquisition real estate integration and synergy identification.•Advisory in real estate investments in emerging markets, we have experience of undertaking feasibility and •market studies globally.Inward real estate investors to Kuwait and other markets.•We can deliver a full range of impartial valuation and due diligence services.•

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AuctionsREAm are well positioned and have practical experience within the local market place to deliver your auction needs, through a complete turn-key solution. more recently REAm has had first hand experience in auctioning a number of residential properties through an open ascending price auction.

REAm have created a thorough due diligence process, which ensures the bidders have the latest relevant information available, to make a smooth transactional process, thus ensuring the ‘true underlying value’ of the property is experienced for both seller and buyer.types of auction can be as follows :

open ascending price auction. –sealed bid auction. –bidding fee auction. –dutch auction. –sealed first PmS. –commodity auction. –combinational auction. –

REAm will provide best the option for you to consider.

Consultancy Serviceshighest and best use study. –feasibility studies. –development execution. –capital expenditure assessment. –

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Financial managementREAm is superior in managing the budget and finances for each owner in the most cost-effective manner possible to keep expenses low by the use of:-

budget preparation.•maintenance and assessment management.•account payable management.•automated book-keeping services.•audit and tax management.•liaison with accountant on year-end audits.•liaison with attorney on legal matters.•insurance administration.•collections.•detailed monthly reports.•balance sheet.•trial balance.•income statement.•accounts receivable/payable.•financial and budget analysis.•supplier Cost - Financial Audit.•

Our financial expertise is highly regarded within the Real Estate sector by the provisions of high end services, where we are the market leaders in this field.

maintenance & Servicesprovide planned preventative maintenance in – accordance with HvCA standards.meet Kuwait regulatory requirements in all aspect of maintenance. –establish and manage specialised sub-contractor works to ensure highest service levels performance for routine –inspections and repair.ensure the health, safety and welfare of tenants by maintaning the services to a good standard. –out of hours call out for our staff to meet agreed service levels. –life safety of systems operated and maintained by planned maintenance and testing. –completion of full annual inspections. –

Our PartnersWe have chosen our partners, who have both International exposure and professional experience in world class service delivery. Our partners, in joint collaboration, extend our traditional service lines through a combination of dedicated professional staff and ‘tried and tested’ programmes, which can be customised for local market conditions.

Our PeopleOur people are the company’s greatest asset and come from every corner of the business world and, collectively or individually, provide essential long-term or interim property management services. The diverse and multi-talented members of the team are far more than experts and leaders in their fields, we consider them relationship-builders at heart, who know that it takes trust, partnership, responsiveness and dedication to make a business the very best it can be.

The intensive change management initiative ensures the continuance of the training and development of our staff through a carefully managed and controlled programme.

Our values are also communicated through this requirement, thus out team ensure.delivery of exceptional performance. –achievement of success. –values of integrity, honesty and loyalty. –identifiable to our customers. –dedicated to service. –

Our people are driven by a passion for innovative problem-solving and a love of collaboration. As a further sign of commitment, we are developing and implementing ongoing training programs to support our policy and raise environmental awareness among our employees and business partners.

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Our SystemsREAms ICt systems have been thoroughly modernised with the introduction of ‘Best in Class’ Informational, technological and Communicating operating systems to meet our client’s needs and desired stages of growth.

Our efforts have been immense, ensuring that the latest software and hardware products streamline processes and procedures, releasing manpower hours, reducing environmental impact and serving the client with ease of access, immediate information availability, ultra modern and unwavering commitment to service delivery.

Enterprise Resource Platform – the customer relationship management, the property management systems, the financial software has been fully integrated within the company, with the latest security access and control provisions. The system will provide automated reports, statistical and quantitative information, which will be used for continuous improvement of our service delivery.

Systems enhanced are as follows:-Call Center – a modern environment, combined with the latest telephony services, with internationally recognised ‘helpdesk’ software with a ‘365 day * 24’ hour operating control area, staffed by both Arabic and English speaking personnel. The latest customer survey application complements the initiative and is used to measure and then to improve the service.

Web Site – aesthetically pleasing to the eye, this modern looking website is user friendly with all of the latest social and professional applications. The web-site can provide full property management services to our present and new customers, including live chat technology directly with the call centre, search capabilities with easily controllable parameters, interface with Google and pricing index for apartments. In meeting the modern age, our website allows use of all the latest social media functions such as face book, twitter, linkedIn to enable and empower our customers.

mobile Phone Application – our application has been customised in a ‘user friendly’ way, so whilst the customer is on the move, they can receive the latest updated information on the property database.

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Our ProcessesREAm have spent considerable time updating the existing process and procedures in the company to meet international ‘Best in Class’ standards and to meet our ever evolving regulatory and legal requirements.

There has been the introduction of property management manual.•tenant information package.•lease agreement.•marking and branding.•collaterals.•inspection schedules.•

A number of other procedural processes have been developed and are aligned to the above, which will ensure consistency of service delivery to our customers.

Our PriceWe will ensure that our price remains competitive and provides excellent ‘value for money’. We will endeavour to reduce expenditure by introducing the ‘shared savings initiatives’ utilising our vast experience and local and international knowledge and understanding of best practices.

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CompanyAddresses:Kuwait, Khaled Ibn Al Waleed Street,Al Dhow tower, 12th floor. tel:(965) 229 66500 / Fax: (965) 229 66503P O B: 29910, Safat 13153 Kuwait.Website: www.ream.com.kwE-mail: reaminfo@ream,com.kwtechnical support: Support@ream.com.kw

Head Office – Administration:

maintenance & HR Department. Al Shwafat Building, Block 7, Ground,And mezzanine Floor.tel: (965) 224 16692- 224 68745 / Fax: (965) 224 58033

Branch Offices:

Hawally, Ibn Khaldoun Street.tel: (965) 226 47353/4/5 / Fax: (965) 2610825

Al Othman Portfolio Office:

moughira Ibn Shuaba Street, Block 9, Plot 6,Building 2647- opposite Scouts Club.tel: (965) 257 10107- 257 32627-257 35827Fax: (965) 257 35847

Al Salmiya Office:

Beirut Street, monira Commercial Center, Plot 19201,next to Hawally Fire Brigade.tel: (965) 226 11205- 226 61925- 226 61971Fax: (965) 226 23974

Hawally office:

Call Center: 184 888

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www.ream.com.kw