real-time bi in the cloud, enabling operational responsiveness ramesh loganathan vp (products) &...

Real-time BI in the cloud,Enabling Operational Responsiveness

Ramesh Loganathan

VP (Products) & Center Head- Progress Software Hyderabad

Speaking at Silicon India’s Cloud Developer Conference

May 14 2011. Bangalore.

© 2011 Progress Software Corporation. All rights reserved.2

Our perspective, In the next 45 minutes..

•As cloud adoption gets main stream, enterprise IT solutions are spread across the intrranet and the

extended extranet leveraging web based infrastructure/platforms and SaaS solutions.

•In this very heterogenous and distributed solution landscape, business intelligence offers some

opportunities and challenges.

•This session will deliberate on some of the opportunities now possible for realtime business intelligence, visibility

and control in the cloud.


www

Emerging enterprise IT landscape

virtualization

platform

5

appservicesUI

enterprise

intranet

1

3

2

4

appservicesUI

appservicesUI

Users

access on

www

!

Web based Admin

www

Amazon

EC2 S3s3

5

appservicesUI

SaaS

5

appservicesUI

hosted

virtualization SaaS

cloud

Google App engine

5

appservicesUI

PaaS

events

5

Event EngineBAM

…

Managed; Clear SLAs; SOA; Scaleable;

Managed; Clear SLAs; SOA; Scaleable;

Virtualized; Dynamic provisioning; Location transparency

Virtualized; Dynamic provisioning; Location transparency

SOA. Web2.0. Dist Management

SOA. Web2.0. Dist Management

The ‘business pipeline’ in the cloud…


Processes in the cloud

Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching

Carrier Determination

Planned Tenders

Claims Reconciliation

Invoicing Engines

Settlement

Customer

Customer Service

Domestic

Trade Services

International

Warehousing & Distribution

MRO

Carrier Optimization

Crew Mgt

Goods

Mgt

HRMSContract

Services Warehouse Mgt

Asset Mgt

Project Mgt

Document Mgt

Business Process

Business processes that span people, systems and departments

www


Traditional Business Intelligence = Rear View Mirror


“Flash Crash”:Regulators Found out at the End of the Day

Visibility

Response

What is needed:

Operational

Responsiveness


EconomicRecovery

Mergers and Consolidation

Regulatory Changes

Changing Customers

Industry In Transition

• Dodd-Frank, Basel II/III, …

• Liquidity and risk

• Increasing profits, yet fewer

creditworthy customers

• More large banks

• Collapsing supply chain

• Shifting demographics

• Increase in channels

While Needing to Drive Increased Shareholder Value


The Questions We Are Hearing ..

How do I…

Protect margins given rising compliance costs?

Increase cross-sell / up-sell and reduce attrition?

Gain new insight into on-boarding operations?

Stay ahead of fraudsters?

Integrate disparate system silos?

Effectively analyze all my information and make faster decisions?


Example: Responsive Fraud Prevention

Real-time fraud detection, correlation and prevention

Flexible solution that can be quickly customized to evolving fraud threats

Reduce response time from hours tominutes

Progress Proof Point:

Monitor fraud across silos

Solution:

Responsive Fraud Prevention

Rapidly create and continuously customize real-time monitoring and applications that detect and

prevent fraud, while effectively managing the response

SEB in Estonia implemented card fraud

prevention using a Progress solution,

reducing the time to process suspected

abuse from 5 hours to 5 minutes.


Responsive Regulatory Compliance

Unified and interactive view of compliance and associated risk

Flexible solution that can be quickly customized to changing compliance

mandates

Respond to non-compliance eventsbefore they happen

Progress Proof Point:

Firm-wide view of compliance, risk,

and liquidity

Solution:

Responsive Regulatory Compliance

Provides a holistic, real-time view of regulatory processes and associated levels of risk with the

ability to immediately respond to non-compliance events before they happen

BoA deployed a Progress solution to

handle cash transaction reporting, replacing a

manual effort, eliminated 2 applications and saw a

50% workload improvement while

handling over 10,000 transactions a day.


Demand for Responsiveness, everywhere

Typical Business SLAs

Algorithmic trading100 ms 20 ms

Call center inquiries 8 hr 10 sec

Supply chain updates1 day 15 min

Phone activation1 min

0.5 hour Refresh data warehouse

Track financial position5 min1 day

Airline operations20 min 30 sec

Trade settlement2 hrs.

Build-to-order PC 4 weeks 1 day

weeks days hours minutes seconds

Responsiveness is the key to surviving the

pace of competition

3 days

1 week

5 days

Source:

mail express fax e-mail Document transfer


Continuously anticipate problematic events and re-prioritize to keep planes

in the air and passengers happy

Dynamically up-sell based on customer activity, context and location

Investigate potentially fraudulent activity while it’s happening and prevent it from

spreading

The changing BI Imperative: Not What’s happened or happening, But What Will Happen

Enterprises need to be Operationally Responsive. In real time.

Real time BI!


Making sure the right things happen, in the right way, at the right time, every time, even

when the unexpected happens.

Being Operationally Responsive, means..


Enablers for Operational Responsiveness

Continuously improve your business’ Operational

Responsiveness

Continuous Business Process

Improvement

Immediate Sense-and-Respond

Real-time Business Visibility


Business Process Management (BPM)enables Operational Responsiveness

Automatic visibility into processes

Ability to sense-and-respond within the process

Agility to improve the processes

Automate notificationsAutomate

notifications

View status of process “in flight”

View status of process “in flight”

Augment processwith additional worksteps

Augment processwith additional worksteps


But, Only a small part of biz processes automated

Semi-structured System

interactions(limited visibility)

Semi-structured System

interactions(limited visibility)

Unstructured human

interactions(no

visibility)

Unstructured human

interactions(no

visibility)

Structured Segments

(explicitly modeled)

Structured Segments

(explicitly modeled)Structuredwith BPM

Semi-structured

Unstructured

75%

20%

5%

While BPM is a nearly $2 billion market, growing 20%+ annually, and emerging as a

best practice for improving processes, it will be many years before its adoption is complete

ERPCRM

PoS

SFA SCM

Finance

SCM

CRM

TrackingService

Adapter

Adapter

Integration Broker

ERPCRM

PoS

SFA SCM

Finance

SCM

CRM

TrackingService

Adapter

Adapter

Integration Broker


The cloud dimension.. Processes in the cloud

Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching


Planned Tenders


Invoicing Engines

Settlement

Customer

Customer Service

Domestic

Trade Services

International


MRO


Crew Mgt

Goods

Mgt

HRMSContract

Services Warehouse Mgt

Asset Mgt

Project Mgt

Document Mgt

Business Process

Business processes that span people, systems and departments

www


Challenge: You Can’t Rip/Replace Critical Business Applications

Business improvement in mission-critical systems

Changing the engines on

an airliner while in flight

=


CRM ERP

Logistics

Product catalog

SAPOracleSiebel

Warehouse status

SAP shipping

App Layers

Tier 1: Apps

Tier 2: Biz Processes

Tier 3: Enterprise wide visibility

Distrubuted across Orgs. Distrubuted across Orgs. On the web/cloudOn the web/cloud


CRM ERP

Logistics

Product catalog

SAPOracleSiebel

Warehouse status

SAP shipping

Gaining Visibility through Mapping to Process


CRM ERP

Logistics

Product catalog

SAPOracleSiebel

Warehouse status

SAP shipping



Event driven solution layer imperative:Correlating & Responding to Business Patterns

EventCorrelator

“Situational awareness” to act immediately on opportunities or threats to the business

“Sense and Respond” to increase responsiveness by automating decisions

Applications (CRM, ERP, Web etc.)

Devices (GPS, Sensors, RFID etc.)

Feeds (Markets data, News etc.)


Consider the logistics process..

1. Customer Request for Outbound Service (via phone, email, EDI, fax)

2. Appointment for Pickup – Service Provider schedules pickup

3. Routing Assignment Scheduling (Equipment, crew, intermodal options, delivery windows…)

4. Intermodal Notification (Anticipate inbound schedule crew, equipment,… )

5. Outbound Origination (Shipments in transit)

6. Location Updates with current location several times en route

7. Alert Intermodal Carrier - Delayed Inbound

8. Outbound Delivery to Intermodal Service- Reschedule Equipment and crews

9. Intermodal Outbound – Shipment in Transit


11. Late Arrival- Shipment arrives late at customer.

12. Drop Off. Proof of Delivery (POD) received.

13. Reconciliation. Customer reports damaged goods and SLA violation.

1. Customer Request for Outbound Service (via phone, email, EDI, fax)

2. Appointment for Pickup – Service Provider schedules pickup

3. Routing Assignment Scheduling (Equipment, crew, intermodal options, delivery windows…)

4. Intermodal Notification (Anticipate inbound schedule crew, equipment,… )

5. Outbound Origination (Shipments in transit)


7. Alert Intermodal Carrier - Delayed Inbound

8. Outbound Delivery to Intermodal Service- Reschedule Equipment and crews

9. Intermodal Outbound – Shipment in Transit


11. Late Arrival- Shipment arrives late at customer.

12. Drop Off. Proof of Delivery (POD) received.

13. Reconciliation. Customer reports damaged goods and SLA violation.

1

2

3 4 5 6

5

78

10

11

136 98 12

Distrubuted across Orgs. Distrubuted across Orgs. On the web/cloudOn the web/cloud


Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching

Customer Service



Planned Tenders

Invoicing Engines

Settlement

Customer

Domestic

Trade Services

International


MRO


Crew Mgt

Goods

Mgt

HRMSContract

Services

Asset Mgt

Warehouse Mgt

Project Mgt

Document Mgt

Event & Information Network

Real-time visibility into the biz flowsThe Transportation & Logistics Value Chain


Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching

Customer Service



Planned Tenders

Invoicing Engines

Settlement

Customer

Domestic

Trade Services

International


MRO


Crew Mgt

Goods

Mgt

HRMSContract

Services

Asset Mgt

Warehouse Mgt

Project Mgt

Document Mgt


Real Time Business Visibility

Visibility, into failuresThe Transportation & Logistics Value Chain


Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching

Customer Service



Planned Tenders

Invoicing Engines

Settlement

Customer

Domestic

Trade Services

International


MRO


Crew Mgt

Goods

Mgt

HRMSContract

Services

Asset Mgt

Warehouse Mgt

Project Mgt

Document Mgt


Immediate Sense & Respond

Sense & RespondThe Transportation & Logistics Value Chain


Sales &

Outbound

Processing

Routing

Intermodal

Services

Billing

Collections

Planning &

Dispatching


Planned Tenders


Invoicing Engines

Settlement

Customer

MRO

Equipment Scheduling

Warehouse Mgt

Asset Mgt

Project Mgt

Document Mgt

Routing

Customer Orders

Domestic

Trade Services

International

AlliancesEquipment Scheduling

Crew Mgt

HRMSContract

Services

RoutingGoods

Mgt

Events

Tying it all together- integrated view

About Progress


Progress Responsive Process Management Suite

Financial Services Accelerators

Travel & Logistics Accelerators

Communications Accelerators

Enterprise Integration Data Services


Driving Your Business with Responsive Process Management (RPM)


Progress Products Are Deployed In TheTop Top Companies Around The World

20 of the top 20 Banks20 of the top 20 Banks

9 of the top 10 Telco Companies9 of the top 10 Telco Companies

8 of the top 10 Insurance Companies8 of the top 10 Insurance Companies

7 of the top 10 Airlines7 of the top 10 Airlines

7 of the top 10 Hotels7 of the top 10 Hotels

4 of the top 5 Retailers 4 of the top 5 Retailers

3 of the top 5 Transport & Logistics Companies3 of the top 5 Transport & Logistics Companies

real-time bi in the cloud, enabling operational responsiveness ramesh loganathan vp (products) &...

Documents

progress software corporation

monitor fraud

cloud adoption

realtime business intelligence

interactive view of

compliance mandatesrespond

firmwide view of compliance

rising compliance costs