realising business outcomes & digital transformation with iot by jayraj nair, vp & global...

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wipro digitalMarch 15, 2017

jayraj nair

vp, global head iot

©2017 wipro digital

�X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL

101+ nationalscanada

mexico

usa

colombiatrinidad & tobago

brazil

chile

argentina

new zealand

australia

japan

south korea

taiwan

philippines

malaysia

singapore

thailand

cambodia

india

china

bhutan

hong kong

sri lanka

swazilandsouth africa

zambia

kenya

ugandarwanda

nigeria

egyptsaudi arabia

qatar

omanuae

kazakhstan

denmark

finland

norway sweden

turkey

hungaryromania

czech republicirelanduk

netherlands

germanybelgium

luxembourg

franceportugalitaly

spain

switzerland

austria

poland

31% women

38% local nationals

20% outside of indiaemployees

34 centers

47 centers 55 centers 20 centers

americas uk & europe india & me asia pacific & emerging markets

spread globally across 59+ countries & with 175+ city campus / offices


34 centers

wipro

�X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL

strategic business units and service lines

banking, financial services

& insurance

retail, consumer goods & transportation

manufacturing& hi-tech

healthcare, life science& services

energy, natural resources

utilities and engineering &

construction

global media & telecom

business process services

consulting services global infrastructure

services

product engineering

services

wipro analyticswipro digital& designit

business application

services

dom

ains

serv

ice lin

es


wipro – strategic business units and service lines

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digital transforms everything

our clients, their customers, their industries, you and me


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we need a different way of working

because this is transformational, we need a different methodbeyond silos, outside in and agile


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digital transformation & internet of things

strategy design

technology

curating capability at the intersection of strategy, design & technology; to deliver outcomes.


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Usage Models

Reference Stack

Reference Architecture

User

dspace@mit: user driven product innovation

velocity of innovation - agility

iterative, fast, responsive, collaborative

end-to-end

edge ó platform óenterprise

sensors – connectivity – platforms – enterprise integration - analytics – machine learning – artificial intelligence


xecosystem play - innovation from the outside

AWS, Microsoft, Google, GE, IBM, PTC, Intel, SAP, Oracle, Salesforce, Software AG, Altizon, Cumulocity, Living PlanIT, HP, Cisco, Analog

Devices, ARM, OSIsoft, Opera

Industrial Internet Consortium, Industry 4.0, CDAIT, IoT M2M Council, IEEE, LORA Alliance, AllJoyn


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think it - design it - build it - run it

expertise and capabilities to support the entire life cycle


11© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL

design human-centric

people firstdesirability

simplificationcreate experiencesdiscovery focused

frontend

buildtechnology-centricsystems firstfeasibilityperformancedrive business outcomesdelivery focusedbackend

design and tech — the magic is in the mix


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Foundation/ insights

Research and opportunities

Experience vision

Direction and experience concept

Experience roadmap

Business transformation roadmap and future customer journeys

Experience design

Solution and prototyping

Continuous delivery

Development and implementation

5 step approach


DisruptiveinsightsTo ensure a solid foundation and the right project scope, and have a clear understanding of current challenges as well as possible future disruptive paths to take. Key insights and clear opportunity spaces with high business impact. Extensive field and desk research involving end-user, experts and stakeholders. Synthesis across all data sources and clear prioritisation of insights and opportunity spaces.


FuturevisionTo have a clear long term goal and aspirational customer experience and market position to navigate towards. A visual and textual description of the overall future experience that the customer must have when interacting with the brand in the future. The prioritised opportunity spaces and key insights are unfolded and turned into a clear vision statement supported by a visual vision concept or future customer testimonial.


ExperienceroadmapTo have a clear long term goal and aspirational customer experience and market position to navigate towards. A visual and textual description of the overall future experience that the customer must have when interacting with the brand in the future. The prioritised opportunity spaces and key insights are unfolded and turned into a clear vision statement supported by a visual vision concept or future customer testimonial.


ExperiencedesignTo create hands-on touch points solutions that deliver on the overall vision and client strategy. Developed and refined touchpoint design that embodies the overall vision and experience roadmap. In line with the collected insights, the defined future vision and the initial touchpoint description, the ideation and concept development of the selected touchpoint is initiated. The concepts are prototyped and validated with end-users and client in iterative loops.


ContinuousdeliveryWe ensure the quality of the solution all the way through to market delivery and that full impact is achieved. Maintain organisation buy-in throughout. Finalise technology, design and implementation guidelines, as well as relevant governance. Build, deploy and run the technical estate. Develop clear artefact documentation for future rollouts. Ensure hyper collaboration across multi-functional teams with ongoing reviews and discussion.


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digital cell

a multidisciplinary team working within an agile framework under digital governance

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digital pods across the globe

Aarhus, Barcelona, Copenhagen, Dublin, Lima, London, Madrid, Medellín, Munich, New York, Oslo, Stockholm, Sydney, Tel Aviv, Tokyo

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food/beverage, retail to healthcare, mining to energy generation

automotive, train to marine, manufacturing to agriculture

waste water treatment to renewables, utilities

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IoT, IIoT solutions

Connected Manufacturing Equipment

JCB India wanted to better connect itsconstruction equipment & machines andremotely monitor the real-time health andperformance of its assets on the field.

Wipro developed an end-to-end technologysolution for connected assets including deviceengineering, connectivity, integrations, platformand applications.

Wipro’s solution helped in:• Bringing operational efficiency and opening

new revenue streams• 160000+ machines in the field in the next 5

years• Expected reduction in service operations cost

: 10 to 15%• Expected increase in end owner retention

and loyalty: 10 – 12%


Welding information real time

Connecting devices to remove manual recording ofequipment status, usage pattern to enhancevisibility and offer additional services. Push data tocloud to integrate with enterprise IT.

Wipro’s solution included the following systems:- Enhanced machine health- Real time monitoring for better supply chain

management- Selling product as a service


Managing energy efficiently across 1000

stores

Continuous identification and commissioningof energy saving strategies through dynamiccontrol of lighting and temperature across10,000 retail stores

Deploying intelligent controls, like demandlimit capability, to manage demand efficientlyat customer level

Large Electronics Retailer


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consider relevant digital devices & usage scenarios of your next generation of end users

Leveraging technology to create a safer, smarter city

For events as big as Kumbh Mela withmillions of visitors thronging in one place,the scene is more like a popup city.

Wipro helped implement a SmartSurveillance system to support the Policedepartment work in crime prevention, trafficand crowd management.

Wipro’s solution helped in:• First ever tech-supported incident free

Kumbh mela• Enabled a video analytics crowd

management system that enable earlyidentification of stampede –like situation


Defining the future of fan experience for

Chelsea

Business transformation across all touchpoints – from digital to in-stadium andbeyond

Wipro is working on rebranding the look andfeel of Chelsea’s digital channels and alsocreating Android and iOS mobile apps and anew website for Chelsea.

A digital signage project has just gone livewith 12 screens now deployed aroundStamford Bridge.


Monitoring performance with custom dashboards

Dashboard for global view on theperformance and equipment usage

User defined monitoring parameters, alarms,notification alert on email/call

Leading Medical Device Manufacturer


Connected health solution home dialysis equipment

HDM connected equipment for improvingusability and improved care delivery leadingto reduced product returns and service cost.

Wipro’s solution enabled:• Making available patient therapy data and

clinician's prescription data on dialysismachine

• Monitoring dialysis machine usage andhealth

Leading Medical Devices Company


Centralized Remote Device Management Solution

IoT based alarm monitoring and controlsolution for monitoring device levelinformation and generating alerts based onKPI metrics along with a Command Center for24X7 remote monitoring of the assets

Wipro’s solution helped in• Gaining operational efficiency in managing

and maintaining the assets• Reducing dispatch costs for the customers

by higher remote resolution

Leading Provider for Cleaning, Hygiene and Sanitation Products


Remote Device Management Solution

Installed sensors on customer’s scentdiffusing devices and set up an AWS IoTplatform for device monitoring and controlalong with a command center for 24X7proactive remote monitoring of the assets.

Enabled “Do it Yourself” visual assistance andtroubleshooting.

Scent Marketing, Sensory Branding Company


Data drives rail freight

Real time collection and transmission offreight data using a gateway between thelocomotive ECU (engine control units) andcontrol center.

Rail Freight Operator


OnStar

General Motors R&D center in Israelestablished a development team in order tobring OnStar services to the Europeanmarket.

OnStar Corporation is a subsidiary of GeneralMotors that provides subscription-basedcommunications, in-vehicle security, handsfree calling, turn-by-turn navigation, andremote diagnostics systems throughout theUnited States, Canada and China.

Designit was chosen as a key partner indeveloping the ecosystem of OnStar servicesin Europe, by defining and creating the userexperience on multiple platforms.


© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 35

experience-led

put customer experience as the driver at the center of our outside-in, cross-silo approach. experience first. technology second.

disruptive transformation

high velocity

adopt a rapid experiment oriented, data driven, fail-fast/learn-faster progressive approach through continuous strategy/design/delivery

global scale

deploy high calibre, multi-disciplinary talent throughout the value chain from local ideation through to global industrialisation, to deliver results that impact and shape the business of the future.

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© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 36

Designing IoT Experiences in the Age of HumanisedTechnology

Guido Woska, Chief Client Officer, @Designit.

more insights at wipro sessions

Today Mar 15 2017

Time: 13:55 – 14:20


Living the journey with an adopter

Richard Cornish, Director Europe, IoTVijay Anand, Practice Director, IoTJohn Bates, CEO PlatOne

Tomorrow Mar 16 2017

Time: 11:35 - 12:00

Delivering Innovation and Digital Transformation with IoT

Vijay Anand, Practice Director, IoT

Tomorrow Mar 16 2017

Time: 13:25 – 13:50

at the end of the day what counts is how well executed is the choreography; among the old that should be optimized, and the new

that has to be implemented

thank you
