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MARKETA wholly-owned company of the Government of Dubai, Emirates National Oil Company (ENOC) is one of the most respected brands in the Middle East region, promoting the interests of its stakeholders by further developing upstream and downstream activities in the energy sector.

ENOC handles a diverse business portfolio spanning refining, oil trade, terminalling and storage, bunkering, liquefied petroleum gas, aviation fuel marketing, lubricants blending & marketing and information technology.

Along with its extensive network of service stations aimed to meet the growing demand for fuel from motorists, ENOC’s retail system features branded convenience stores, car wash and oil change facilities. The company also owns the region’s first “green fuel station.”

The company is a global energy group operating 30 active subsidiaries and joint ventures - many forged with key international blue chip organisations.

Focused on the community, committed to sustainability, and upholding the highest values of corporate governance and business ethics, ENOC and its group companies touch people’s lives in various ways and is the power behind every successful journey.

ACHIEVEMENTSl ENOC won the Superbrands laurel for the ninth consecutive year in 2014. l This year ENOC Retail, the retail business of ENOC, won the prestigious Dubai Quality Award, for its continued commitment to quality and business excellence, while ENOC Tasjeel has won the Dubai Quality Appreciation Award. l ENOC won the first place in the Technology Category at the Ideas Arabia International Conference and Exhibition in 2014 for its innovative Radio Frequency Identification (RFID) system.l ENOC won Asia’s top laurel for Best Corporate Social Responsibility Practices at the Asian Leadership Awards, and the Bizz Award for outstanding corporate social responsibility practices.l ENOC won two honours at the Asian Leadership Awards: Asia’s Most Preferred Brand in the Petroleum, Oil and Gas Sector Award and the Brand Leadership Award.l Dubai Supreme Council of Energy honoured ENOC for its contribution to the “State of the Energy Report,” and the company was also honoured as “Best Supporting Entity to the Government Procurement Programme in the UAE” at the eighth Mohammed bin Rashid Award for Young Business Leaders.

PRODUCTSENOC manages a portfolio of products spanning the development and production of oil and gas. This includes refining, oil trade, terminalling and storage, bunkering, liquefied petroleum gas, aviation

fuel marketing, lubricants blending & marketing and informational technology. ENOC also leases product storage tanks to customers, provides technical assistance in planning of Liquefied Petroleum Gas (LPG) storage facilities, high and low flash tankage, nitrogen facilities, broad base blending, drumming, decanting, container stuffing/destuffing, molecular filtration, manufacturing of LPG cylinders, tanks and pressure vessels. Additionally, ENOC provides structural fabrication and in-plant pipe laying, shells for dissolved acetylene gas and refrigerant gas cylinders, steel fabrication, chlorine tonners, bulk ISO containers, and IT hardware, software, service, and support.

In 2014, ENOC became the first organisation in the region to commence the sale of “Ultra-low Sulphur Diesel” across its retail and commercial networks. ENOC also absorbed the additional cost involved in distributing the low-emission diesel.

Highlighting its commitment to environmental sustainability, ENOC has introduced low SAPS (sulphated ash, phosphorous and sulphur) engine oils, and high quality lubricants offering superior oil drain period, engine cleanliness and engine life, contributing to lesser emissions.

ENOC launched its Vehicle Identification Pass (ViP), a radio frequency identification and a vehicle identification-based fuel retailing system at ENOC/EPPCO service stations which allows commercial users and fleet-owners to fuel on-the-go without the need to pay in cash or use credit cards.

EMGAS, a wholly-owned subsidiary of ENOC, launched Pro-Power, an innovative fuelling system that assures improved performance, prolonged engine life, and reduced maintenance and lifecycle costs. Pro-Power produces significantly lower emissions than comparable fuels.

In 2013 EMGAS introduced Compressed Natural Gas (CNG), a clean and green fuel of choice that supports the “Green Economy for Sustainable Development” vision of the UAE.

Through the franchise arm of the group, ENOC offers ZOOM c-store concept franchise opportunities with detailed training programmes for entrepreneurs, while EPPCO owns GCC rights to offer franchise of the soon to be launched PAAVO’S Pizza.BUSINESS SEGMENTSSupply, Trading and Processing - The Supply, Trading and Processing business maximises returns on mid-stream and downstream assets. On the supply and processing side, STP manages a state-of-the-art condensate petroleum refinery, the first in Dubai. The division also oversees the operations of a gas processing plant. Through its offices in London and

Singapore, STP ensures active participation in proprietary trading activities for all petroleum products in key international markets.Marketing - The Marketing segment of ENOC has key subsidiary operations that cover aviation fuelling, gas distribution, lubes distribution and production, industrial products and chemicals. Its Industrial Products Division specialises in the procurement and sale of petroleum products, while EMGAS is the leading supplier of LPG and propane in the UAE. Aviation Fuel Marketing is a leading provider of quality aviation fuel products for the commercial and military sectors. With a footprint extending to over 50 countries in the Middle East, Africa, South East Asia, the Indian Subcontinent and CIS countries, ENOC Lubes Marketing manufactures and markets a range of high quality lubricants. Retail - The Retail business segment is dedicated to fuel and non-fuel services and today operates one of the largest retail networks in the region. The business has expanded to franchising its convenience store concept across the Middle East.ENOC Retail operates a network of ENOC and EPPCO service stations in Dubai and the Northern Emirates, and is fast expanding its remit to other GCC nations through joint ventures and partnerships. The first GCC service station opened in Saudi Arabia as a joint venture of ENOC and Aldrees.

ENOC Retail set new benchmarks in the retail sector with the introduction of the ZOOM convenience stores that operate as part of the service stations and on the Dubai Metro network. This core business is supplemented by car wash and oil change facilities.

ENOC partners with global brands to offer high quality branded fast food in high traffic service stations. ENOC Retail employs over 4,000 frontline staff and serves more than 60 million customers annually.Terminals - Horizon Terminals Limited (Horizon) consolidates ENOC’s existing terminalling investments and since its inception, Horizon has expanded its operations from UAE and Saudi Arabia to Singapore, South Korea, Djibouti and Morocco.

RECENT DEVELOPMENTSESMA, the UAE’s sole standardisation body, officially nominated EMGAS as the executors of CNG activities in the UAE.

ENOC joined a committee, formed by various Dubai government entities including ESMA, Dubai Civil Defence, Dubai Department of Economic Development, Dubai Municipality, Roads and Transport Authority and Dubai Police; taking concerted action against companies and agents involved in the illegal trade of diesel.

ENOC opened its first commercial service station inside Al Maktoum International at Dubai World Central to meet the growing fuel requirements at Dubai’s fast-growing new airport.Horizon Terminals Limited built the new Horizon Fujairah Distribution Terminal, with storage capacity of over 24,000 cubic metres and directly linked to the oil tanker berths in the Port of Fujairah, to further consolidate the Emirate as a global hub in oil and gas storage

EPPCO signed a Memorandum of Understanding with Khalifa Fund for Enterprise Development, to support young Emirati entrepreneurs to set up and operate ENOC’s ZOOM convenience stores

across the Emirates and is now offering extended franchising support for UAE nationals, to set up ZOOM or PAAVO’S Pizza franchises.

ENOC won the qualification certificate from the Saudi Municipal and Rural Affairs Ministry to manage, operate and maintain fuel service stations along Saudi highways and roads.

ENOC joined with Tristar Transport to set up a new joint venture in Saudi Arabia focused on specialised logistics services for the Kingdom’s petroleum and chemicals sectors.

Tasjeel started offering round-the-clock service at its Al Twar and Al Barsha centres. Tasjeel launched a new On-board Diagnostic service at its Al Qusais site, which helps identify minor or major electrical issues relating to anti-lock braking systems, airbags and any technical faults related to engine, transmission, among others.

PROMOTIONENOC undertakes a diverse array of CSR events covering sustainable social and economic development and has been at the forefront in promoting environmental sustainability, empowering disadvantaged and underprivileged individuals, knowledge sharing sessions, driving awareness on autism, promoting employee welfare and actively partnering in community-oriented events.

In 2014, ENOC expanded the “Human Fuel” initiative across the entire ENOC/EPPCO service station network including the ZOOM stores at Dubai Metro stations.

In partnership with the United Nations World Food Programme and Dubai Charity Association, the campaign raised funds to support WFP and Dubai Charity Association in their efforts to

address global hunger and improve the lives of underprivileged people.

ENOC also pledged AED 3 million towards the UAE Water Aid initiative aiming to provide access for five million people around the world to fresh drinking water ; and donated AED 1 million towards the Tarahamu (Show Compassion) campaign to provide relief to refugees and victims of severe cold weather in the Levant region.

TarabuT is an employee engagement programme that incentivises employees for their participation in ENOC’s CSR activities.

ENOC runs the Challenge programme, which celebrated its tenth anniversary in 2014. In partnership with the Rashid Paediatric Therapy Centre and the Community Development Authority, the programme enrols individuals with special needs in a comprehensive training programme to strengthen the participants’ career skills, offer them the opportunity to find employment, and be effectively integrated into

Things you didn’t know aboutENOC

l ENOC has over 6,000 employees across the world.l ENOC opened the first “Green Service Station” in the Middle East.l ENOC operates in different business sectors such as IT, Retail, Aviation, with international operations and offices including Singapore and London.l ENOC offers franchise opportunities for its ZOOM concept and PAAVO’S Pizza.l EPPCO, formed in 1988, is part of ENOC.

society. Masiraty trains UAE nationals

living on welfare on workplace skills and fosters their potential for job opportunities.

ENOC promotes the use of Compressed Natural Gas as clean and green fuel of choice that supports the “Green Economy for Sustainable Development” vision of the UAE through EMGAS. The company also owns and operates a “green service station” in Dubai.

Since July 2014 all service stations in the ENOC/EPPCO network are providing the ultra-low sulphur “Green Diesel,” in line with the UAE Federal Cabinet decree aimed at raising the UAE’s standards.

ENOC has established training programmes to guarantee that employees enjoy working conditions where they can develop and fulfil their individual potential.

ENOC also runs comprehensive professional training programmes for Emiratis in the UAE. The National Development Programme focuses on developing the functional, behavioural, professional, managerial, and leadership skills of ENOC’s national workforce.

ENOC joined with the UK-based Energy Institute to organise specialised training programmes on energy and resource conservation for ENOC managers and technicians.

ENOC has set up an ENOC Wellness and Social Programme that fosters a sense of belonging within the ENOC family, promotes social interaction outside the office, and encourages a healthy lifestyle for all employees.

BRAND VALUESENOC’s corporate branding platform and positioning - “behind every successful journey” - builds on the company’s achievements, geographic presence and significant business diversification.

The positioning statement reflects the company’s business lines, global footprint and its commitment to corporate social responsibility initiatives and sustainable development.

The branding platform emphasises the five business segments of the company - Supply, Trading and Processing; Terminals; Marketing; Retail and Other Ventures and Investments.

ENOC strives to attract, develop, and retain top talent to become the employer of choice while adopting the latest technologies and implementing best practices to achieve world-class performance and productivity.

Committed to the highest standards of business ethics and integrity, ENOC abides by its “Code of Business Conduct”, based on the core values of Team Work, Integrity, Transparency, Respect and Customer Focus.

Through providing the energy to support Dubai’s phenomenal growth, ENOC is proudly associated with quality, service efficiency, sustainability and a deep-rooted partnership with the community.

www.enoc.com