references final

20

Upload: deejay-mu

Post on 08-Nov-2014

12 views

Category:

Documents


0 download

DESCRIPTION

hrm

TRANSCRIPT

Page 1: References Final
Page 2: References Final
Page 3: References Final
Page 4: References Final
Page 5: References Final

1. Adams, J.S. 1965. Inequity in social exchange. Adv. Exp. Soc. Psychol. Vol. 62, pp 335-

343

2. Amabile, T. M. (1988). A model of creativity and innovation in organizations. In B. M.

Staw and L. L. Cummings (Eds.), Research in Organisational Behaviour, Vol. 10, pp

123-167. JAI Press.

3. Baines and Chansarkar (2002). Introducing Marketing Research. Chichester: John Wiley

& Sons, New York. Pp 75

4. Bandura, A. (1986), Social Foundations of Thought and Action: A Social Cognitive

Theory, Prentice-Hall, Englewood Cliffs, NJ.

5. Baron, R.A. (1995), "How environmental variables influence behaviour at work", in

Collett, P., Furnham, A. (Eds),Social Psychology at Work, Routledge, London, .

6. Baron, R.A. (1995), "How environmental variables influence behaviour at work", in

Collett, P., Furnham, A. (Eds),Social Psychology at Work, Routledge, London, .

7. Bell, J. (2002) ‘Questionnaires’, in M. Coleman and A.R.J. Briggs (eds) Research

Methods in Educational Leadership and Management  London:Paul Chapman Publishing

8. Bellows, R.M. (1949), Psychology of Personnel in Business and Industry, Prentice-Hall,

New York, NY .

9. Bettencourt, L.A., Gwinner, K. (1996), "Customization of the service experience: the role

of the frontline employee", International Journal of Service Industry Management, Vol. 7

No.2,.

10. Bitner, M.J. (1992), "Servicescapes: the impact of physical surroundings on customers

and employees", Journal of Marketing, Vol. 55 pp.10-25.

Page 6: References Final

11. Blanchard, K., Johnson, S. (1982), The One-Minute Manager, Morrow, New York, NY.

12. Bolt, J.F. (1983), "Job security: its time has come", Harvard Business Review, Vol. 61

No.6, pp.115-23.

13. Bowditch, J.L., Buono, A.F. (Eds) (1997), A Primer on Organizational Behavior

14. Bowen, D.E. (1986), "Managing customers as human resources in service organizations",

Human Resource Management, Vol. 25 No.3, pp.371-83.

15. Bruce R. Jewwel (n.d).” An integrated approach to Business Studies”. Longman.

16. Cabrini-Green (1989-2004), The Struggle Over Redevelopment, Journal of Urban

History September 2008, Vol. 34, pp 944-960, first published on May 30, 2008.

17. Cameron, K.S., Freeman, S.J., Mishra, A.K. (1993), "Downsizing and redesigning

organizations", in Huber, G.P., Glick, W.H. (Eds),Organizational Change and Redesign,

Oxford University Press, New York, NY, pp.19-63.

18. Chandler, A.D. Jr (1992), "Managerial enterprise and competitive capabilities", Business

History, Vol. 34 No.1, pp.11-41.

19. Cherrington, D.J. (1992), "Follow-through on award programmes", HR Magazine, Vol.

37 No.4, pp.2-55.

20. Churchill, G.A. (1996) ‘Basic Marketing Research’, (3rdEdn.), the Dryen Press, pp54.

21. Clark, A. (1996), “Job satisfaction in Britain”, British Journal of Industrial Relations,

Vol. 34, No. 2, pp. 189-217.

22. Clark, A. (1997), “Job satisfaction and gender: why are women so happy at work?”

Labour Economics, Vol. 4, pp. 341-72.

23. Clark, A.E. (1996), “Job satisfaction in Britain”, British Journal of Industrial Relations,

Vol. 34, pp. 189-217. March, J.M. and Simon, H. (1958, 1993), Organisations, John

Wiley & Sons, New York, NY

24. Condry, I. (1977). Enemies of exploration: Self-initiated versus other-initiated learning.

Journal of Personality and Social Psychology, Vol. 35, pp 459-477

25. Crouch and Houdsen (1996). Marketing research, Butterworth Heinemann (Oxford and

Boston), Vol. 2, No. 7, pp 322.

26. David Floyd (n.d).” Business Studies”. Letts Educational.

27. Davis, J.W (1989). Human Behaviour at work: Organisational Behaviour (8 th Edition)

New York: McGraw Hill.

Page 7: References Final

28. Dawson, K.M., Dawson, S.N. (1990), "How to motivate your employees", HR Magazine,

Vol. 35 No.4, pp.78-80.

29. Dawson, K.M., Dawson, S.N. (1991), "The cure for employee malaise - motivation",

Clinical Laboratory Management Review, Vol. 5 No.4, pp.296-98.

30. Deci, E. L. (1971). Effects of externally mediated rewards on intrinsic motivation.

Journal of Personality and Social Psychology, Vol. 18, pp 105-115.

31. Denton, D.K. (1991), "What’s wrong with these employees?",Business Horizons, Vol. 34

No.5, pp.45-9.

32. Derek Rollinson, David Edwards, AysenBroadfield (n.d). “OrganisationalBehaviour And

Analysis: an integrated Approach.”

33. Devanna, M.A., Tichy, N. (1990), "Creating the competitive organization of the 21st

century: the boundaryless corporation", Human Resource Management, Vol. 29 No.4,

pp.455-71.

34. Dubinsky, A.J., Jolson, M.A., Michaels, R.E., Kotabe, M., Lim, C.U. (1993),

"Perceptions of motivational components: salesmen and saleswomen revisited", Journal

of Personal Selling and Sales Management, Vol. 13 No.4, pp.25-37.

35. Edvardsson, B., Gustafsson, A., Johnson, M.D., Sandén, B. (2000), New Service

Development and Innovation in the New Economy, Studentlitteratur, Lund.

36. Efraty, D., Wolfe, D.M. (1988), "The effect of organizational identification on employee

affective and performance responses", Journal of Business and Psychology, Vol. 3 No.1,

pp.105-12.

37. Eriksson, N. (1996), The Psychosocial Work Environment and Illness among Office

Workers, Department of Sociology, Umeå University, Umeå.

38. Farinelli, J.L. (1992), "Motivating your staff: managers strive to keep morale and

productivity high amid economic pressure", Public Relations Journal, Vol. 48 No.3,

pp.18-20.

39. Follett, M. P. (1949). Freedom and Co-ordination: Lectures in business organization.

(Reprint 1987). New York: Management Publications Trust Limited.

Page 8: References Final

40. Fuller, L., Smith, V. (1996), "Consumers’ reports: management by customers in a

changing economy", in Macdonald, C.L, Sirianni, C. (Eds),Working in the Service

Society, Temple University Press, Philidelphia, PA.

41. Furnham, Kirkcaldy, and Lynn, "National Attitudes to Competitiveness, Money, and

Work among Young.

42. Ghoshal, S. & Moran, P. (1996). Bad for practice: A critique of the transaction cost

theory. Academy of Management Review, Vol. 21, pp 13-47

43. Gidhagen, M. (2002), Critical Business Episodes: The Criticality of Damage Adjustment

Processes in Insurance Relationships, Department of Business Studies, University of

Uppsala, Uppsala .

44. Goddard, R.W. (1989), "How to reward the ’80s employee", Public Management, Vol.

71 pp.7-10.

45. Gupta, N., Jenkins, G.D. Jr (1996), "The politics of pay", Compensation, Vol. 28 No.2.

46. Hackman, J. R., & Oldham, G. R. (1976).Motivation through the design of work.

Organisational Behaviour and Human Performance, Vol. 16, pp 250-279.

47. Hampton Summer (n.d): “OrganisationalBehaviour and the Practice of Management”.

Weber: 4th Edition.

48. Hartley, J.F., Jacobsen, D., Klandermans, B., van Vuuren, T. (Eds) (1991), Job

49. Henderson, G. (1996), Human Relations Issues in the Management, Quorum Books,

London.

50. Herschberger, W.A. (Eds),Volitional Action, Elsevier Science, Amsterdam, North-

Holland, pp.493-514.

51. Hersey, P., Blanchard, K. (1969), Management of Organizational Behaviour, Prentice-

Hall, Inc., Englewood Cliffs, pp.34-5.

52. Hershey, R., "Service of Motivation", Business Horizons, Vol. 35, No. 6, Nov-Dec 1992,

pp.3-7.

53. Herzberg (1971), "Workers’ needs: the same around the world", Industry Week.

54. Herzberg, F. (1987), "Workers’ needs: the same around the world", Industry Week.

Page 9: References Final

55. Hochschild, A. (1983), The Managed Heart. Commercialization of Human Feeling,

University of California Press, Berkeley, CA.

56. Hulin, C.L. and Blood, M.R. (1968) Job Enlargement, Individual Differences, and

Worker Responses. Psychological Bulletin, Vol. 69, pp 41-65.

57. Hulin, C.L., and P.C. Smith (1965). A Linear Model Of Job Satisfaction. Journal Of

Applied Psychology, Vol. 49, pp 209-216.

58. Insecurity: Coping with Jobs at Risk, Sage, London.,

59. Jacob, Rahul, "Secure Jobs Trump Higher Pay", Fortune, Vol. 131, No. 5, March 20,

1995, p.24.

60. Jauch, L.R., Sekaran, U. (1978), "Employee orientation and job satisfaction among

professional employees in hospitals", Journal of Management, Vol. 4 No.1, pp.43-56.

61. Jobber, D. (1986), “Improving response rates to industrial mail surveys”, Industrial

Marketing Management, Vol. 15, pp. 183-95.

62. Johne, A., Storey, C. (1998), "New service development: a review of the literature and

annotated bibliography", European Journal of Marketing, Vol. 32 No.3-4, pp.184-251.

63. Johnston, R. (1995), "The determinants of service quality: satisfiers and dissatisfiers",

International Journal of Service Industry Management, Vol. 6 No.5.

64. Kanfer, R. (1992), "Work motivation: new directions in theory and research", in Cooper,

C.L., Robertson, I.T. (Eds),International Review of Industrial and Organizational

Psychology, Vol. 7.

65. Kanfer, R., Ackerman, P.L. (1989), "Motivation and cognitive abilities: an integrative/

aptitude-treatment interaction approach to skill acquisition", Journal of Applied

Psychology, Vol. 74 pp.657-90.

66. Knippen, J.T., Green, T.B. (1990), "Reinforcing the right behaviour", Supervisory

Management, Vol. 35 No.4.

67. Koch, J. (1990), "Perpetual thanks: its assets", Personnel Journal, Vol. 69 No.1, pp.72-3.

68. Kohn, A., (1993). Why incentive plans cannot work. Harvard Business Review,

September- October, pp 1-7.

Page 10: References Final

69. Kotler, P. (2005). The role played by the broadening of marketing movement in the

history of marketing thought. Journal of Public Policy & Marketing, Vol. 24, No. 1, pp

114-116. 

70. Kotler, P. and Andreasen, A. (1991), Strategic Marketing for Nonprofit Organizations,

4th ed., Prentice-Hall, Englewood Cliffs, NJ.

71. Kovach, K.A. (1980), "Why motivational theories don’t work", SAM Advanced

Management Journal, Vol. 45 No.2, pp.54-9.

72. Kovach, K.A. (1987), "What motivates employees? Workers and supervisors give

different answers", Business Horizons, Vol. 30 No.5, pp.58-65.

73. Kreitner, R. (1995). Management. 6th ed. Boston: Houghton Mifflin.

74. Krishnan, V.R. 2003. Do business schools change students’ values along desirable lines?

A longitudinal study, In S.M. Natale and A.F. Libertella (eds) Business education and

training: A value-laden process, Volume 8 (Immortal Longings), pp 26-39. University

Press of America, Lanham.

75. Laurie J Mulli (n.d): “Management and OrganisationalBehaviour”. 4th edition.

76. Leibman, M., Weinstein H.P. (1990), "Money isn’t everything", HR Magazine, Vol. 35

No.11, pp.48-51.

77. Leidner, R. (1993), Fast Food, Fast Talk. Service Work and Routinization of Everyday

Life, University of California Press, Berkeley, CA.

78. Leidner, R. (1996), "Rethinking questions of control: lessons from McDonald’s", in

Macdonald, C.L., Sirianni, C. (Eds),Working in the Service Society, Temple University

Press, Philidelphia.

79. Levesque, P. (1987), "Employee motivation: a little recognition goes a long way",

Industrial Management, Vol. 11 No.1, pp.35-7.

80. Lewis, B.R., Entwistle, T.W. (1990), "Managing the service encounter: a focus on the

employees", International Journal of Service Industry Management, Vol. 2 No.3, pp.41-

52.

81. Locke, E.A. (1968), "Toward a theory of task motivation and incentives", Organisational

Behaviour and Human Performance, Vol. 3, pp 157-89.

Page 11: References Final

82. Locke, E.A. (1968), "Toward a theory of task motivation and incentives", Organizational

Behaviour and Human Performance, Vol. 3 pp.157-89.

83. Locke, E.A., Latham, G.P. (1990), A Theory of Goal Setting and Task Performance,

Prentice-Hall, Englewood Cliffs.

84. Lord, R.G., Kernan, M.C. (1989), "Application of control theory to work settings", in

85. Lovio-George, C. (1992), "What motivates best?",Sales and Marketing Management,

Vol. 144 No.4, pp.113-14.

86. Machungaws, P.D. and Schmitt, N. (1983) Work Motivation in a Developing Country.

Journal of Applied Psychology, Vol. 68, pp 31-42.

87. Maidani, E.A. (1991), "Comparative study of Herzberg’s two-factor theory of job

satisfaction among public and private sectors", Public Personnel Management, Vol. 20

No.4, pp.441-8.

88. Maslach, C. (1982), Burnout – The Cost of Caring, Prentice-Hall, New York, NY,

89. Maslow A. H. (1943) A Theory of Human Motivation. Originally Published in

Psychological Review, Vol. 50, pp 370-396.

90. Max Landsberg (n.d).”The Tao of Motivation”: Harper Collins Publishers.

91. McCormick, E.J., Jeanneret, P.R., & Mecham, R.C. (1972). A study of job characteristics

and job dimensions as based on the Position Analysis Questionnaire (PAQ).Journal of

Applied Psychology, Vol. 56, pp 347–386.

92. Meyer, H. H. (1975). The Pay-for-Performance Dilemma.Organisational Dynamics, Vol

3, pp 39-50.

93. Miller, B. (2008), “The struggle over redevelopment at Cabrini-Green, 1989-2004.”,

Journal of Urban History, Vol. 34, No. 6, pp 944-960.

94. Mittal, V., W. T. Ross, et al. (1998)."The Asymmetric Impact of Negative and Positive

Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions." Journal

of Marketing, Vol. 62, No. 1, pp 33-47.

95. Mobley et al (1978). The Social Science Journal April 2001: The impact of job

satisfaction on turnover intent: a test of a structural measurement model using a national

sample of workers.

96. Morse Nancy C. Satisfactions in the White-Collar Job, Survey Research Center,

Institution for Social Research, University of Michigan, Ann Arbor, (1953)

Page 12: References Final

97. Nicholson, N., Schuler, R., Van De Ven, A.H., Cooper, G., Argyris, C. (Eds) (1995),

Encyclopedic Dictionary of Organizational Behaviour, Blackwell Ltd, Oxford, pp. 330-

9.,

98. Normann, R. (1984), Service Management: Strategy and Leadership in Service Business,

Wiley, New York, NY

99. People: First, Second, and Third World Differences", Human Relations, Vol. 47, No. 1,

Jan. 1994, pp.119-133.

100. Peters, Tom, and Robert Waterman (1982). In Search of Excellence: Lessons

from America’s Best Run Companies. New York: Harper and Row

101. Pfeffer, J. (1998). Six dangerous myths about pay. Harvard Business Review,

Vol. 76, pp 109-119.

102. Pittman, T. S., Emery, J., & Boggiano, A. K. (1982). Intrinsic and extrinsic

motivational orientations: Reward-induced changes in preference for complexity. Journal

of Personality and Social Psychology, Vol. 42, pp 789-797.

103. Porter, L. (1963) Perceived Importance of Needs as a Function of Job Level.

Journal of Applied Psychology, Vol. 47, pp 141-148

104. Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance.

Homewood, IL: Dorsey Press and Richard D. Irwin

105. Pritchard, R.D., & DeLeo, P.J. (1973). Experimental test of the valence

instrumentality relationship in job

106. References

107. Rice, R. W., Near, J. P., & Hunt, R. G. Unique variance in job and life satisfaction

associated with work-related and extra-workplace variables. Human Relations. 1979,

Vol. 32, pp 605-62

108. Robbins, S.P. (1996) Organisational Behaviour. New Jersey, Prentice Hall.

109. Salancik, G., & Pfeffer, j. (1977). An examination of need-satisfaction models of

job attitudes. s. Administrative Science Quarterly, Vol. 22, pp 427-456

110. Schein, Edgar H. (1999). The Corporate Culture Survival Guide: Sense and

Nonsense about Cultural Change. San Francisco: Jossey-Bass Publisher

Page 13: References Final

111. Schriesheim, J.F., Schriesheim, C.A. (1980), "A test of path-goal theory of

leadership and some suggested directions for future research", Personnel Psychology,

Vol. 33 pp.349-70.

112. Sekaran, U. (1989), "Paths to the job satisfaction of bank employees", Journal of

Organizational Behaviour, Vol. 10 No.4, pp.347-59.

113. Sherman, A.W. Jr, Bohlander, G.W., Snell, S.A. (1996), Managing Human

Resources.

114. Simon, H.A (1945). Administrative Behaviour, New York: The Macmillan

Company. Singh N & Krishnan, V.R (2005). Towards understanding transformational

leadership in India: A grounded theory approach. Vision: The Journal of Business

Perspective, Vol. 9, pp 5-17.

115. Simons, D.J. (1996). In sight, out of mind: When object representations fail.

Psychological Science, Vol. 7, pp 301–305.

116. Smith, P.C., L.M. Kendall, and C.L. Hulin (1969). The Measurement of

Satisfaction in Work and Retirement. Chicago: Rand McNally.

117. Sparks, B.A., Bradley, G.L., Callen, V.J. (1997), "The impact of staff

empowerment and communication style on customer evaluations: the special case of

service failure", Psychology & Marketing, Vol. 14 No.5, .

118. Steele, R.A. (1992), "Awards energize a suggestion programme", Personnel

Journal, Vol. 71 No.10, pp.96-9.

119. Steers, R.M. and Porter, L.W. (1983) Motivation and Work Behaviour. New

York, McGraw-Hill.

120. Stuart, P. (1992), "Fresh ideas energize reward programmes", Personnel Journal,

Vol. 71 No.1,

121. Taylor, Frederick, Scientific Management (includes "Shop Management" (1903),

"The Principles of Scientific Management" (1911) and "Testimony Before the Special

House Committee" (1912)), Routledge, 2003.

122. Thomas, K.W., Velthouse, B.A. (1990), "Cognitive elements of empowerment: an

‘interpretive’ model of intrinsic task motivation", Academy of Management Review, Vol.

15 No.4, pp.666-81.

Page 14: References Final

123. Thomas, K.W., Velthouse, B.A. (1990), "Cognitive elements of empowerment: an

‘interpretive’ model of intrinsic task motivation", Academy of Management Review, Vol.

15 No.4, pp.666-81.

124. Thornburg, L. (1992), "Pay-for-performance: what should you know?",HR

Magazine, Vol. 37 No.6, pp.58-61.

125. Victor H. Vroom (n.d). “Work and Motivation”. Jossey-Bass Publishers.

126. Vroom, V. (1964), Work and Motivation, Jossey-Bass, San Francisco, CA

127. Vroom, V. (1995), Work and Motivation, Jossey-Bass, San Francisco, CA.,

128. Watson, T. (1994), "Linking employee motivation and satisfaction to the

bottom line", CMA Magazine, Vol. 68 No.3,

129. Weiss, H.M & Shaw, J.B, (1979), Social influences on judgements about task.

Organisational Behaviour and Human Performance, Vol. 21, pp 126-140.

130. Wessler, R.L. (1984), "The psychology of motivation", Marketing

Communications, May, pp.29-32.

131. Wiersma, U.J. (1992), "The effects of extrinsic rewards in intrinsic motivation: a

meta-analysis", Journal of Occupational and Organizational Psychology, Vol. 65 No.2,

pp.101-14.

132. Winter, S. (1994). Organising for continuous improvement: Evolutionary theory

meets the quality revolution. In J.A.C. Baum and J.V. Singh (Eds.), Evolutionary

dynamics of organisations pp. 90–108. New York: Oxford University Press

133. Yin, R. (1994), Case Study Research: Design and Methods, 2nd ed., Sage,

Thousand Oaks, CA.