Regional Service Manager

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“The new Cascadia is DESIGNED FOR SERVICE and our NETWORK IS READY.”

Product Ease of Service Designed for Service

Network Readiness Tools

Methods

Support Training

Technical

Service Parts Availability

Profitability

“ Every new component and Service tool is an opportunity to improve UPTIME ”

Top technicians were chosen from across our Dealer Network to work with us in Portland

Designed for Service

Leith Hartley Billy Merrill Manny Barba

Matt Taylor Chad Groulx Moe Tarrabain

Justin Sitzmann

Jerry Holmes 11

72 point service study Results

CLASSIC TO NEW CASCADIA

Designed for Service

3.8

3.9

4

4.1

4.2

4.3

4.4

4.5

Overall Cab Chassis Mech ENGINE

New Cascadia

Cascadia

12

• 72 service point comparison of new and Classic Cascadia

• Trucks were rated on a 1-5 serviceability scale

Removable Dash Top

Product Ease of Service

Product Ease of Service

Cascadia

Network Readiness

• Dealer Service Launch Support Plan Webinar on 9/13

• Field Issue Communication / Resolution plan

• Dedicated 24 hr Call Center number

• Online Training available now!

• Electronic Troubleshooting (DTNA Connect) available now!

• Pre-series driver’s manual and maintenance manual available now!

• DiagnosticLink updates for new Cascadia available now!

• Parts Pro online & 800 critical parts available now!

One Pager

(FAB)

WebEx

Invite/Session

Pre-Series I

Handover

(Sept)

Service

Evolution

Online Training

Preview (Pre-Req)

Product Overview Technical Overview Informational Q&A Pre-Series Handover Full Aftermarket

Support Plan

Description: One pager is a high level summary of the features that will be launched with the New Cascadia Truck.

Description: Early content to be sent to DSMs/RSMs to elicit feedback on webex Once feedback is communicated, make changes accordingly.

Description: Webex invite session will consist of a more detailed Powerpoint that is based off the high level one pager to engage audience on specific questions.

Description: Handover of Pre-series trucks to customers review support plan.

Description: Video of New Cascadia product shown at the Service Evolution Conference

Audience: DSMs/RSMs Audience: DSMs/RSMs/Service & Parts Mgrs

Audience: DSMs/RSMs/Service & Parts Mgrs

Audience: DSMs/RSMs/DMs

Audience: Everyone

Timing: September 2016 Timing: August 30th, 2016 Timing: August 23rd, 2016 Sept. 13th 2016

Timing: Sept Timing: October 18th, 2016

Dealers

Fleet Customers

Fleet/District

Service

Managers

Service

Engineering

Design

Engineering

Level 1 Support Level 2 Support Level 3 Support

Call Center All Service Issues

Escalation

Dealers

Fleet Customers

DMs / Sales / Other

DSM are the central point of contact for all issue escalation!

ServicePro/DTNA

Connect/PartsPro Flag Dealers will receive Pop-ups when Entering Cascadia S/N’s Pop-up in ServicePro

and PartsPro.

CAC (Remedy Banner) Banner Notification to indicate to CAC personnel that vehicle is part of pre-series population and needs special attention to track issues.

Uptime

056-002 Uptime Package

Datacode Option Description

122-RA1 Detroit fuel/water separator

312-075 LED headlamps

318 2 flush LED utility lamps mounted back of cab

294 LED taillamps

489-023 Bendix Tire Pressure Monitoring System

386-044*

386-067

386-083

RPL25 Driveline

RPL25SD Driveline

RPL35 Driveline

402

423

Bendix*/Meritor disc or extended lube drum front brakes

Bendix*/Meritor disc or extended lube drum rear brakes

81Y-005 Pre-trip inspection feature for exterior lamps and brakes

295-029 Jumpstart posts

293-058 Battery disconnect switch

498-RAD Nylon wheel interfaces

124-R01 Brushless alternator

80L-P01 Auto engine RPM elevate

483-003

483-004*

Bendix oil coalescing air dryer filter

Wabco oil coalescing air dryer filter

1

2

3

4

5

3

4

1

5

2

Service Parts

Network Readiness

“We all have a special sense of pride in this vehicle and we have all commented

that when we see one we can say we had a part in it.” Moe Tarrabain

Product Ease of Service

Service Parts