relax reduce lead time at company x ise 250 course project sponsor: executive director, diesel fuel...
TRANSCRIPT
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RELAXReduce Lead time at company X
ISE 250 Course Project
Sponsor: Executive Director, Diesel Fuel Injection pumps Dept
Owner: Assistant Manager, Plunger Dept Coach: Dr. Baruch I. Saeed
Team Members:Nazia Farooqi, Karpaga Sundari Revathy, Neelima Maganti, Sweta V Chegu
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BackgroundCompany X produces various automobile parts: • Fuel Injection Pumps• Spark Plugs• Auto Electricals
Fuel Injection pump -- 81% of the market sharePlunger is an important part of the fuel injection pumpPlunger & Barrel - Element
Different types of Plungers: Type A, B, K & QType A plungers – 85% of total production.Project concentration – Type A Plungers
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DEFINE
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Problem Statement
•Plunger Dept. unable to meet the demand of Element assembly
Goal •Study various factors affecting lead time & hence eliminate wastes in production
Business Case
•Bottleneck in the production of Fuel Injection Pump• Lost sales
Charter
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CharterScope •Beginning of Hard stage production till the
product is delivered to the Element assembly•Identification of bottlenecks and the wait times between processes •Data including lead times, cycle times and inventory needs to be collected
Deliverables •Target Date – May 16, 2006•Customer – Element Assembly•Service – Reduced Lead time•Product – Plunger
What defines Success
•Meeting Demand placed by element assembly in time•Reduced Lead Time
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Is Analysis Is Not Analysis Reduction of lead
time Reduction of total
costs Elimination of
overproduction Improvement of
quality Reduction of
waiting times
Elimination of excess transport
Elimination of extra processing
Elimination of excess inventory
Elimination of excess motion
Is & Is-Not Analysis
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Involvement Matrix
Task Responsible for Involved inconsulted with regarding Informed about
Identifying solutions
Team members, Product engr. & Industrial engr.
Team members, Product engr & Industrial engr.
Team members consulted Product Engr & IE for set-up time, tool matrix
Kanban, Line balancing
Selecting solution
Sponsor, owner, Managers & engineers
Finance personnel, Sponsor, owner, Managers & engineers
Team members presented the root cause analysis & solutions to top-level management
Costs, risks, Benefits, Priorities
Planning the implementation Executive director
Finanace personnel, Executive director
Team members consulted the project team for implementation date & time
Budget allocations, time lines, resources
Which groups/individuals responsible for :
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Involvement Matrix (Cont’d)
Task Responsible for Involved inConsulted with regarding Informed about
Handling potential problems
Line Supervisors & Engineers
Line Supervisors & Engineers
Line Supervisors, Engineers & Maintenance personnel were consulted with regards to production stoppages & errors
Alternative methods of handling unexpected problems
Implementing the solution
Engineers, workers, maintenance personnel, line supervisors
Engineers, workers, maintenance personnel, line supervisors
Consult the workers & line supervisors for the feasibility
Expected results of the new processes
Which groups/individuals responsible for :
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CAP Chart
Group
Resis
tant
Un
de
rstand
ing
Su
pp
ortive
Co
mm
itted
Resis
tance(H
ML
) Issues Concerns
Influence strategy (who influences whom?)
Workers O X M
Overtime Process will get
complicated. Reduced breaks
Concerned about Job security
Workers influenced by line Supervisor & Asst. Manager, Plunger Dept.
Team members O
Cooperation of workers and maintenance personnel.
Motivate the line supervisors of the entire department.
Motivate the Line supervisors of all the department
Assistant manager(Plunger dept) O
To convince workers & maintenance personnel about the benefits of implementing change process
Manager influences Asst. Manager, Asst Manager influences workers & line supervisors
Product engineer O Will the quality be maintained? Manager influences the product engineer
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Product engineer O Will the quality be maintained? Manager influence the product engineer
Industrial engineer O Explain the expected benefits of the process change & focus
He influences the workers, maintenance personnel, and line supervisors
Manager of plunger dept O
Is Project progressing in the right pace & direction
Manager influences the asst managers
Line supervisor of plunger dept O X
Convince the workers & satisfy the upper management
Influenced by asst manager and manager and will motivate the workers in return
Liner supervisor of heat treatment stage O X
Convince the workers & satisfy the upper management
Influenced by asst manager and manager and will motivate the workers in return
Line supervisor of element assembly O
Convince the workers & satisfy the upper management
Influenced by asst manager and manager will motivate the workers in return
Maintenance personnel O X M
Overtime Process will get
complicated Reduced breaks Concerned about job
security Influenced by industrial engineer & line supervisor
Executive director of plunger department O
Ensure that the procedures are standardized
CAP CHART (CONTD.....
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Gantt Chart of Project schedule
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Steps in Plunger ProductionPlunger Production
Soft Stage
Heat Treatment Stage
Hard Stage
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Process Steps for Hard Stage
Pre-Dia Grinding
Top Surface Grinding
Final Dia grindingFinal Dia grinding
Throttle groove grinding
Throttle groove grinding
Vane grindingVane grinding
Stop Groove grindingStop Groove grinding
BrushingBrushing
Alkedox cleaningAlkedox cleaning
InspectionInspection
RepairRepair
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Process Flow Diagram
2600 18 sec 7320 6 sec 8790 18 sec 1260 1900 18 sec 2989 14 sec 200 60 sec 12,500 10 sec 1250 0.72 sec 250 4 sec 7732 46.8 sec
Vane Grinding
Final dia Grinding
Stop groove Grinding
Alkodeox cleaning
Throttle groove Grinding
Pre-dia Grinding Top surface Grinding
Brushing Inspection Repair
WIP WIP WIP WIP
WIP
WIP WIP WIP
WIP WIP
Finished Product
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Need Drives CTQs Reduced probability of breaking down Good Machine Condition Proper maintenance Improved yield On time Delivery Skilled and Trained Labor Able to perform multiple operations (flexible workforce) Deliver as per production schedule Delivery at right time and right place Identify right bin and place it there Short wait Identify bottlenecks and fix it Conforms to specifications Good Quality Defect free product No back flow for products Short Wait for Service In case of complaint, customer should Be provided with the right person in contact Good Customer
Good Customer Once the problem is identified,
Support Rapid removal of defects it is fixed
CTQ Tree
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Kano Model
Plunger Department
Must be needs More is better Delighters
•Deliver products at the right time (adhere to schedule)
•Deliver products at the right place (identify bins)
•Conforms to specifications
•No further repair or rework
•No back flow of products
•Knowledgeable employees (answer questions)
•Short waits for service
•Rapid removal of defects
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MEASURE
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Balance Score Card
Goals Measures
Responsive Supply No. of late deliveries of Plungers to element assembly
Good Service and performance
% of defects at element assembly
Goals Measures
Production excellence
Cycle time, Yield
Increased productivity
Workers/engineers utilization
Meeting Production schedules
Actual vs planned
Goals Measures
Increase Production Number of plungers produced per day
More training to workers about product and operations
No. of trainings taken per month
Customer Perspective Internal Business perspective
Innovation & LearningGoals Measures
Increase production
Quaterly sales
Cost reduction Expense calculation for the hard stage
Reduce Rework # of parts rejected at inspection
Financial Perspective
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Data collection summary
Parameter In Seconds In Days
Manufacturing lead time /plunger 513395.8 8.913122
Cycle time/plunger 46980.8 0.815639
Work-In-Process (units) 101,219 101219
Bottleneck 466415 8.097483
Utilization 10.07% 10.07%
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PARETO CHART(CONT)
0
0.5
1
1.5
2
2.5
3
Waittime
BottleNeck
Downtime
Changeovertime
Wait time
Bottle neck
Down times
Change over time
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ANALYZE
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Cause and Effect Diagram
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Contd...
Procedures
Time Environmet
More materialmovement
No automated materil handling system
Less budget
Improper layout
Current layout
not planned for future scope No future vision
Improper inspection methodology
Lack of error proofing
Involves manual labor
Process not deigned by keeping the person
performing the job
Inspection person makes errors
Montonous job for the person
Only one person perfoms the job
No proper training Improper training procedures
Frequent employers policy changes
Less # regular employee
Improper documentation of procedures
Liner supervisor not updating procedures
More focus on production
Management emphasis
Improper planning
Work area too noisy
Industrial environment
Machines contribute to noise
Machine coolant and lubrication not done frequently
Part of setup and not in maintenance schedule
Improper procedure
Work area too hot
Improper temp control
More wait for m/c’s
Imbalanced line
More breakdowns
High m/c utilization
Less # of machines
No proper prosal to management for new machines
No knowledgeable person to perform capacity analysis
Improper maintenance
Lack ofcoordination
Improper monitoring system
More idle time by workers
Wait to get the tools
Less # of tools
Tools lost frequently
Improper binning
Workers keep changing
Casual workers
Waiting for instructions
Line supervisor busy
Gets last min production schedules
No procedure to release
production schedules earlier
Cause and Effect ( contd..)
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IMPROVE
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FMEA ChartProject: RELAX Team: Karpaga, Nazia, Neelima, Sweta Date:3/7/2006 (original)
Item or Process step
Potential Failure mode
Potential effects of failure S
everi
ty
Potential causes O
ccu
ran
ce
Current controls D
ete
cti
on
RP
N
Recommended action
Responsibility & target date
After action taken S
everi
ty
Occu
ran
ce
Dete
cti
on
RP
N
Late delivery
Delay in production 4
Not know n (Different department) 5
Request HT personnel to take action 2 40
Tw o departments jointly w ork to reduce delay
Line mangers 0
Parts not meeting specif ications
Delay in production & rew ork 5
Improper inspection 2
Request the HT to perform proper inspection 2 20
Tw o departments jointly w ork to reduce delay
Line managers
Pre-Dia Grinding
Slow up
Delay in production 7
Less number of machines 9
No action taken 3 189
Balance the line
Assistant Manger, Plunger Dept 0
Excess Repair & rew ork 8
Using w rong tools 6
No action taken 7 336
Emply proper indentif ication system for tools
Operator & Supervisor
Delay in production 5
Unskilled Labor 4
Planning a training program 4 80
Implement training programs
Plunger Dept. manager
Collection of material from HT stage
No Problem indentif ied
Top Surface grinding
Rough surfaces
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Item or Process step
Potential Failure mode
Potential effects of failure S
everi
ty
Potential causes O
ccu
ran
ce
Current controls D
ete
cti
on
RP
N
Recommended action
Responsibility & target date
After action taken S
everi
ty
Occu
ran
ce
Dete
cti
on
RP
N
Final Dia Grinding Slow up
Delay in production 7
Less number of machines 9
No action taken 3 189
Balance the line
Assistant Manger, Plunger Dept 0
Throttle Groove Grinding
Less YieldMore scrap & repair 5
Machine setup requires to be very accurate 9
No action taken 7 315
Inspect parts before the next step
Line Inspector 0
Machine breakdow n More w ait 4
Not adhering to maintenance schedule 3
Lagged action 4 48
Plan maintenance program w ithout interrupting production
Maintenance & Production supervisor
Slow upDelay in production 7
Less number of machines 9
No action taken 3 189
Balance the line
Assistant Manger, Plunger Dept 0
JamsParts & tool breakage 3
Improper set-up 6
Onjob training by supervisor 2 36
Avoid setups before breaks
Line supervisor
No Problem indentif ied
Vane Groove
Grinding
Stop groove
grinding
FMEA Chart (Cont’d)
Stop Groove
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FMEA Chart (Cont’d)
Item or Process step
Potential Failure mode
Potential effects of failure S
ever
ity
Potential causes O
ccu
ran
ce
Current controls D
etec
tio
n
RP
N
Recommended action
Responsibility & target date
After action taken S
ever
ity
Occ
ura
nce
Det
ecti
on
RP
N
Stop groove grinding
Delayed start & chengeover
delayed oputut 5
sharing of tools 4
No action taken 3 60
Separate tool set for each process
Plunger Dept. manager
Brushing
Alkodeox Cleaning
Inspection
Manual inspection not accurate
complaints or backflow 6
monotonous job..prone to make mistakes 3
Onjob training by supervisor 4 72
3 or more w orkers to be trained for inspection
Supervisor 0
Repair
Machine breakdown
Inventory locked 3
More parts w aiting for repair 3
No action taken 1 9
Introduce another repair center for vane grinding
Line Inspector 0
141 0
No Problem indentif ied
Total RPN = "After
No Problem indentif ied
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Define issues related to workers
Determine the production line inefficiency
Determine maintenance Schedule
Determine efficient material handling procedures
Determine Efficient set-up procedures
Determine standard documentation procedures
Determine Inspection procedure to avoid reworks
Replace casual labor with regular employee
Perform capacity analysis of machines
Lubricate of machines at the end of shifts
Implement 5S to Sort the inventory & Set it in order.
Set-up operations to be performed at end of shifts to avoid interference with production process
Perform Time & Motion study for every process step to provide scope for continuous improvement (For Ex.
Provide 100% inspection at Vane grove grinding
Provide 5S training, product training, Kanban training, procedural training
Buy new machines to avoid bottlenecks
Refill coolant once a week (Don’t wait till the coolant level indicator drops)
Provide storage racks & bins for raw materials & WIP at each work area
Avoid doing extra operations during online set-up
Use IS & dedicated personnel to update the inventory online
Color code the bins for storingBlue bin- Tools, Black- WIP, yellow-raw material
Train workers to identify the tools & bins; to use them appropriately
Consolidate tools & buy new tools to avoid sharing of tools
What are factors that contribute to high Lead time?
Provide proper work instructions
Allocate resources (workers, tools m/cs) based on analysis
A joint maintenance schedule developed by line supervisor & maintenance personnel
Affinity Diagram
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Affinity Diagram (cont’d)Define issues related to workers
Determine the production line inefficiency
Determine maintenance Schedule
Determine efficient material handling
Determine Efficient set-up procedures
Determine standard documentation procedures
Determine Inspection procedure to avoid reworks
Implement Proper communication between the line supervisors & workersIntroduce activities that motivate team workIntroduce award programs to workers for improvement suggestions
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CONTROL
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Prioritization MatrixCriterion Vs. Criterion
CriteriaCriteria
1 5 10 5 21 0.391 5 5 5 16 0.30
1/5 1/5 5 5 10.4 0.191/10 1/5 1/5 5 5.5 0.101/5 1/5 1/5 1/5 0.8 0.01
Grand total 53.71=equal important 5=more important 10=much more important 1/5=less important 1/10=much less imp
NPV Option vs NPV
OptionOption
1 1/10 1/10 1/10 1.3 0.021 5 10 1/5 16.2 0.30
10 1/5 1/5 5 15.4 0.2910 1/10 5 5 20.1 0.3710 5 5 1/5 20.2 0.38
Grand total 73.21=equal value 5=less value 10=much less value 1/5=more value 1/10=much more value
LaborRow total
Relative decimal
valueNPV
NPV Cost DurationChange required
CostDuration
Change requiredLabor
Skilled labor
Row total
Relative decimal
valueLine balancing
Line balancing
Time study
Inventory stocking Inspection
Time studyInventory stocking
InspectionSkilled labor
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Prioritization Matrix (Cont’d)
Cost Option vs Cost
OptionOption
1/10 1/10 1/10 1/10 0.4 0.0110 5 5 5 25 0.3510 1/5 1/5 1/5 10.6 0.1510 1/5 5 5 20.2 0.2810 1/5 5 1/5 15.4 0.22
Grand total 71.61=equal cost 5=less cost 10= much less cost 1/5=more cost 1/10=much more cost
Duration Option vs Duration
OptionOption
10 10 10 10 5 5 50 0.4055151/10 1 5 5 1/5 1/5 11 0.0924571/10 1 5 5 1/5 1/5 11 0.0924571/10 1/5 1/5 1 1/5 1/10 2 0.0137881/10 1/5 1/5 1 1 1/5 3 0.0210871/5 5 5 5 1 5 21 0.1703161/5 5 5 10 5 1/5 25 0.20438
1=equal time 5=more time 10=much more time 1/5=less time 1/10=much less time Grand total 123
InspectionSkilled laborTool handling
Machine set up
Relative decimal
valueLine balancing
Time studyProcedural change
Skilled labor
Tool handling
Machine set up
Row total
Line balancing
Time study
Procedural
change Inspection
Time studyInventory stocking
InspectionSkilled labor
Skilled labor
Row total
Relative decimal
valueLine balancing
Line balancing
Time study
Inventory stocking Inspection
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Change required Option vs Change required
OptionOption
10 10 10 10 40 0.611/10 1/5 1 1/5 1.5 0.021/10 5 1 1/5 6.3 0.101/10 1 1 5 7.1 0.111/10 5 5 1/5 10.3 0.16
Grand total 65.21=equal change 5=more change 10=much more change 1/5=less change 1/10=much less change
Labor Option vs Labor
OptionOption
10 10 10 10 40 0.611/10 1 5 1 7.1 0.111/10 1 5 1/5 6.3 0.101/10 1/5 1/5 1/5 0.7 0.011/10 1 5 5 11.1 0.17
Grand total 65.21=equal labor 5=more labor 10=much more labor 1/5=less labor 1/10=much less labor
Time StudyMaintenance
InspectionMachine set up
Machine set up Row total
Relative decimal
valueLine balancing
Line balancing
Time Study
Maintenance Inspection
MaintenanceProcedural change
Tool handlingMachine set up
Machine set up Row total
Relative decimal
valueLine balancing
Line balancing
Maintenance
Procedural
changeTool
handling
Prioritization Matrix (Cont’d)
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Plan –Do-???? Solution Steps Metrics Results
1
Proper identification of tools
Place blue bins for tools & Black bins for WIP & yellow bins for raw materials
Hook the blue tool bin to the m/c table
Display tool matrix in front of m/c Label tools for identifications Train the operations about the tool
matrix Zero rework due to wrong tool usage
2
Accurate machine set-up
Oil change for tool lubrication to be done offline by maintenance personnel once on 2 days
Consolidate the tools & buy new tools if necessary to avoid sharing of tools
Following proper binning process as per regulation
1. No. of production stoppages due to wrong setup 2. Forty five percent reduction in set up time
3 Line balancing
Buy new m/c for processes where capacity is not matched 50% reduction in WIP
4 Providing skilled labor
Line supervisor develops a monthly training plan based on the workers' skill Replace casual labor with regular labor
1. No. of training programs per month and 2. Increase regular labor from 50% to 75%
5
Inspection immediately after vane groove grinding
Place a m/c & operator to implement 100% inspection for 2-3 months & observe the trend 7 communicate with operator to correct it online
No. of errors found by inspection personnel reduced by 25%
6 Rotation of jobs Train the worker for two or more jobs
Quarterly review by the manager
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Implementation Gantt Chart
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Program and Project Success factors
Strategy Management Value Workforce Motivation: + Inability to meet internal customer’s demand Vision: + Increase market share Goals: + To reduce lead time of plunger production in hard stage Metrics:
Time from production to delivery
Number of WIP held
Guiding coalition: + Management was introduced to lean techniques while changing the layout for a component called “barrel”. This motivated them to implement lean tools for plunger production Tracking: -/+After implementing the recommended suggestions, observe the changes in time and inventory (Perhaps using time study again) Symbolism: - Award programs, bonuses, incentives, and team lunches after target achievement Insistence on goal achievement: - Reduction of WIP will lead to reduction in cost
Alternatives: - Subcontract plunger manufacturing - Hire Six Sigma Black belt employee to implement the Six Sigma and Lean tools Prioritization: Prioritize based on RPN rating of FMEA chart and eliminate those failure modes first Small projects: + This is a small project and there are few more on going small projects in the department Short duration: - All small projects are of short duration
Communication: - Poor communication between line supervisors and workers Involvement: Engineers and line supervisors involvement is + and workers involvement is -/+
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Program and Project Success factors
Team Composition Team Operations Systematize Team type Knowledge: + Upper management -/+ Workers Commitment and co-optation: + Team members, IE, Exec. Dir are committed - Workers & maintenance personnel need co-optation Continuity: + Management gives focus on ongoing projects to improve operational efficiency Integrity: -/+ Employees, line supervisors, upper management is fairly high Effort: + Equal effort by the team members to achieve the goal
Training and facilitation: -/+ No training provided Information: - Poor information system Empowerment: There is no pilot study done which can give direction for further analyses Rewards and consequences: Financial rewards: + Engineers - Workers Career rewards: + Workers Non-financial rewards: - Engineer + Worker Quick wins: - No benchmarking done to reveal where improvements need to be made
Methodologies: + All the DMAIC methodologies are done by the project team and need to be implemented by the company Tools: + All Six Sigma tools are implemented - No statistical tools needed or required Organization: + The project has the Executive Director as Sponsor and Asst. Manager of plunger department as the Owner
Steering committee: + All four team members of this project Strategy/scoping: + The team has narrowed the scope of achieving goals and has used is-is not analysis for scoping of the project. + Use of various tools in the Define phase has helped in establishing the strategy of this project Problem solving: + Root cause analysis in Analyze phase helps in identifying errors/problems and eliminating them Implementation: The company should agree to the recommendations given and should successfully implement them
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Line balancing
Operation
Machine
# of M/cs
Output /machine
# of operators
Pre-dia Grinding
HMT 2 900 1
Top Surface grinding
Supfina 1 3000 1
Final dia grinding
HMT 2 900 1
Throttle groove
Studer G9
21
650350
3
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Operation Description
# of M/cs
Output/machine
# of operators
Vane grinding
CNC SPM
1 1500 1
Stop groove grinding
SPM 1 1500 1
Brushing Bench 1 1
Cleaning Bench 1 1
Inspection Bench 1 1
Repair Bench 1 1
Line Balancing (Cont’d)
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Summary
Operation Machine Line 1 Line 2 Line 3 Line 4
Pre-dia Grinding
HMT 21800
21800
21300
21625
Top Surface grinding
Supfina 13000
13000
Final dia grinding
HMTParishudFortuna
21800
21800
11350
11500
Throttle groove
Studer G9
1650 1650 1650 1
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Operation Machine Line 1 Line 2 Line 3 Line 4Vane grinding
CNC SPM 11500
11500
1(other plant)1500
21625
Stop groove grinding
SPMJunkerJung
11500
11500
2675623
1500(other plant)
Brushing Bench 1 1 1 1
Cleaning Bench 1 1 1 1
Inspection Bench 1 1 1 1
Repair Bench 1 1 1 1
Summary (Cont’d)
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Summary
Line Output per shift
Output per day
No. of shifts
1 1500 3750 3
2 1500 3750 3
3 1300 3250 3
4 1500 3750 2
Total output per day = 14500
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ConclusionA thorough investigation of the problem indicates that some of the important factors that contribute to a high lead time are:
Imbalanced Line Improper binning & storage Bad maintenance programs High set up times Workers – being casual labor/regular labor
Our recommendations include: Balance the line identify four separate lines Employ kanban systems Schedule maintenance programs Reduce setup times by planning the production schedule Increase the number of regular employees Use control charts to ensure the manufacturing process is in
control
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Appendix
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PARETO CHART
Pareto Chart
35679.2828543.43
1085.27110
10000200003000040000
WIP
Unu
tiliz
edsp
ace
Man
pow
er
Parameters
Cos
t$
WIP
Unutilized space
Manpower
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Time Study chart
Part # Date :
Operator Name:
Operations Activity done Start time End time Pre dia Grinding Pick grinding stone from
tool box
Fix grinding stone to the slot in the machine
Adjust angle of the cutting tool as per the finish
Fill in lubricant for grinding Check coolant level Fix Plunger to the work slot Adjust the angle Do machine setup like
mentioning the depth , length and width to be cut
Start the grinding Inspect the plunger for extra
burr and chip
Place in the bin after checking
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Calculation Of Lead time:Parameter In Secs In daysCycle time (Soft Stage) 22 0.000382Cycle time (Heat Treatment) 46810.08 0.812675Cycle time (Hard Stage) 148.72 0.002582Wait time at each process step:Soft Stage 218419.2 3.792Heat treatment 90892.8 1.578Hard StagePre dia grinding 11981 0.208003
Top Surface grinding 33742 0.585799
Final dia grinding 40504 0.703194
Throttle groove grinding 5806 0.100799
Vane grinding 13773 0.239115
Stop groove grinding 8755 0.151997
Brushing 5760 0.1
Alkadeox cleaning 1152 0.02
Inspection 35630 0.618576
Total Wait time 466415 8.097483
Parameter In Secs In Days
Manufacturing lead time 513395.8 8.913122
Cycle time 46980.8 0.815639
Work-In-Process 101,219 101218.5
Bottleneck 466415 8.097483
Utilization 10.07% 10.07%
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Benchmarking & Inventory Turns
Benchmarking is the process of determining who is the best? How good are they? And how do we get that good?
Since Plunger is not a FINAL product, we cannot do benchmarking. We cannot get data for intermediate stages of production costs.
However, we can benchmark the Final product (Fuel injection pump). This is beyond the scope of the project. We do not have access to data from other departments.
Inventory Turns:
Similarly, we cannot calculate inventory turns since, Plunger is not the final product. We cannot calculate the cost of goods sold for Plunger. The selling price of Fuel injection pump may be obtained, but is beyond the scope of our project. We do not have access to this data.
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House of QualityThe team tried to implement House of Quality, but the tool was not really applicable to the project.
Responsiveness:
Final dia Grinding
Surface finish
Throttle groove angle
Stop groove angle
Vane grinding
On-time delivery
-2 -2 -2 -2 -2
Right place ? ? ? ? ?
Quality: ? ? ? ? ?
Less defectives ? ? ? ? ?
Precision +2 +2 +2 +2 +2
Conforms to specification
? ? ? ? ?
Customer Support:
? ? ? ? ?
Rapid removal of defects
? ? ? ? ?
Conforms to specification
+2 +2 +2 +2 +2