release 1.2.5 (2020) setting.pdf · system -> ivr server list unique ivr server id is required...

Release 125 (2020)

httpxxxxxxxxxxx7000

httpsxxxxxxxxxxxx7001

http[ipv6_addr]7000

https[ipv6_addr]7001

Default Login ID admin

Default Login Password admin

Support Firefox or Chrome

Very Important for Security

Administration -gt Account -gt Modify

System -gt IVR Server List

Unique IVR Server ID is required only if sharing database for multiple

IVR servers

Otherwise

Server ID ivr1

Server Name IVR Server

Websocket URL wsIP2088 (Used for ACD management)

Select Server ID Service Parameter -gt Server ID

Create extension for IVR

Extension Type FXOTrunkProxy

Max Concurrent Call unlimited or max

channels

Max ForwardTransferred Call Unlimited

It could be register or permanent contact

Create Routing Plan for Calling to IVR

If you have multiple IVR add all in the

routing list

Recommended to use Round-Robin

Hunting

SYSTEM -gt SIP Services

Attached LAN Interface

Proxy Server IPPortDomain

SIP TELIDPassword

Register or Predefine

Only need if MRCP V2 ASRTTS Server is

need

MRCP V2 Server URL

612201962268300

MRCP V2 Resource Type ASR or TTS

Max Resource

SIP Transportation

Administration -gt Restart Service

Check Whether IVR is registered in SIP

ProxyIP PBX if using Register

Call Flow -gt File Manager

Hitless Update

Create a folder and upload prompts

MP3 or Wav (Auto Convert)

Internal File Format Wav Linear PCM 16 bits Mono 8K


Create a directory ldquosampleflowrdquo

Upload helloivrwav

Call Flow -gt Call F -gt Call Flow Designer

Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call

First Digit Time Out 10

Inter Digit Time Out 5

Call Type Incoming

Incoming Call Preix

Name Type Default Value

_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message

Incoming Call Detected Calling From _ANI

Called To _DNIS Debug Input Replaced

_ANI _anitel

_DNIS _dnistel

Answer the call

Prompt Directory sampleflow

Prompt Type Prompt File

Content helloivrwav

Hang-up the Call

Save the Call Flow

Call Flow -gt Channel Manager

Load Call Flow ldquosampelflow_01rdquo

Run it

Call Flow -gt Channel Manager -gt Debug

Start Debug

Register a phone

Call to the IVR (created Prefix)

Hear the prompt (helloivrwav)

Saw the Debug Message amp Variable in

Channel Debug

No Next Components = Disconnect

Every Changes need COMMIT

Reload when New Call Flow is Ready to Test

Reload is ONLY way to use newer version

(reboot or restart service wonrsquot change to newer version)

Use a Special Prefix for Testing New Flow

IVR Server ID

SIP Service

Proxy Server SIP TelIDPassword

RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call

Start CID -gt Incoming Call Prefix

Accept All Call (Incoming Call Prefix is empty)

Accept Only Matched Incoming Call Prefix

Outgoing Call

Use DB HTTP Hook Call Make Component to

build required call flow

Channel Call Flow

Information Group

Digit Manipulation Working Time Holiday Special Day

Component

Check First Check 2nd Check 3rd

Call Flow -gt Information Group -gt Working HourType

Call Flow -gt Information Group -gt Working Hour

Default Working Hour Type 0 Customized 1-99

Call Flow -gt Working Hour Check CID

CID Based Information Group

Get Working Type (Can use to go for different flow)

Working Hour Goto (All working time will go for it)

Off Hour Goto

Call Flow -gt Information Group -gt Holiday

Annual Date MMDD

Specified Date YYYYMMDD

Call Floe -gt Working Hour Check CID

Get Holiday Prompt

Holiday Goto

Special Working Day (eg half working day)

Call Flow -gt Information Group -gt Working Type

Call Flow -gt Information Group -gt Special Day


Get Working Type

Special Day Working Hour Goto

Special Day Off Hour Goto

Call Flow -gt Information Group -gt Digit Manipulation

Pilot Number

Match Length

Start Pos

Stop Pos

Replace Value Before DM After DM

0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components

Flow Control Components

Call Components

IVR Components

Database Components

ACD Integration Components

Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time

Formatted Time String

Email with Attachment

Remark

System Calling

Variable Type

String

Number

Time

No Initial Value

Support Number Variable

Examples

vCnt=vCnt+1

vTotal=vCntA+vCntB+2000

y=max(xz)

AND OR Logical Operator

Matching variable

CASE can Link to another

CASE through DEFAULT

Goto

Min amp Max Range

Output Variable

Sleep specified seconds

Information Group

Output

Holiday Type

Working Type (Special

Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS

Different Date or Time

Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style

Running a Linux Shell

Script

Allow to Update IVR Var

String mapped variable

Max Execution Time

New Script Format Yes

exit (in script) = Return Code (CID)

_CHANID is need for update var inside IVR

Calling Parameters

Command Value =gt Mapped Variable

Update in-side IVR Variable

optezvoicetekezivr7000binscript_updv ChanID IVR-Var Value

======================================

Save CHID into IVRCHID in script

IVRCHID=$1

Do some caculations in script

SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))

Calling script_updv will update the IVR channel variable

Syntax

optezvoicetekezivr7000binscript_updv Channel-ID IVR-

Variable Value

optezvoicetekezivr7000binscript_updv $IVRCHID

vRes_sum $SUM1


vRes_diff $DIFF1

exit 0 for success and 1 for failure

exit 0

After running this shell script IVR vRes_sum will become

223 and vRes_diff will equal 23

binbash

Script Name _new-script-samplesh

======================================

IVR Component In Call Flow

Declare 2 string varilbe named vRes_sum and vRes_diff

======================================

Variable Define Component

Variable Name Variable Type Default Value

vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================

$1 could be IVR channel ID for updateing back to IVR

Administrator need map _CHANID into first command

line parameter

======================================

System Calling Component

Command String _new-script-samplesh CHID NUM1

NUM2


Script Running Directory script

Command Input Variable Mapping

CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message

Critical Execution Start

Critical Execution Stop

Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID

Hook AP need to be Run

on the same server

Provide C SDK and Source

Passed Variables are the

Variables can be changed

Time to Wait Hook Execute

Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System

1 HTTPHTTPS Request URL with EZIVR parameters

httpxxxxxxxxxxxxtesthtml vara=123

2 HTTP Output Result

ret=xn

var=var_name1var_valuen


3 EZIVR-7000 will update

var_name matched in system

ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2

Debug -gt Call Flow Debug -gt

Write to Log File

Report -gt Call Flow Debug Log

Debug GUI Real Time

Message

Variable Mapping

Important System Message

Failure or others

Report -gt Call Flow Alert

Report

Variable Mapping

Ensure it will be run even

call is disconnected

Start and Stop to protect

DB write or others

Jump to and Run

Quit the Call Flow

If it is a sub flow return to next

CID of Execute Sub Flow

If it is main flow disconnect the

call

Waiting Incoming Call

Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call

Disconnect Call Event

Required for Incoming Call Flow

Start to wait call arriving

Send 180 Ring183 Earily Media

Prefix Removed Called Number

CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call

DisconnectReject the Call

SIP Reason Code

486 BUSY

480 Temporarily Unavailable

Hold Call (Send Reinvite to

Server to Hold)

No audio to be prompt

UnHold (Retrieve Back)

Blind Transfer

Not Add Disconnect CID

Consultant Transfer

Need 2nd Call

Support

CTI DataSkill

Transfer ANIBulling User

Before Call is Answered

302 Moved

CTI Data

Skill Information

Billing User

When call is disconnected (after

call is connected) this CID will

be TRIGGERED

When call flow is running into

Critical StartCritical Stop pair it

will be triggered after Critical Stop

Following Components will ALL

be executed

Play Prompt

Play Prompt amp Collect

Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File

Play Date Time Currency

Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key

Matching Rule Regular Expression Matched Input

Match the prefix 886 and followed by 8

digits including and 0-9 886[d]8 88612345678

8861234567

Match digit start with 98 or 7 and

followed by 4 digits (0-9) [987]d4 91234

81234

Match one of the following case Prefix is 123 and followed by 3 digits Prefix is 234 and followed by 2 digits Prefix is 66 and followed by 4 digits

^123d3|^234d2|^66

d4 123123 23422 661234

Not matched any prefix start with 2 5 7

or 9 and followed by 3 digits [^2579]d3 8111

6222

Start with and followed by 3 digits and

[]d3 123 666

Start with prefix 0932 0933 or 0918 and followed by 4 digits

(0932|0933|0918)d4 09321234 09182222

1 digit and matched 1 3 5 7 [13579] 3 1

Same as Play Prompt

and Collect Digits

Added Counter

Number of Collect Digits

Prompts to be Played

Max Retry

Menu Goto (need match)

Stop playing

Max Record Time

Play Beep

End of Recording Key

Silence Detection

Send RFC 2833 DTMF

Multiple DTMF digits is

allowed

ldquo12345rdquo

Play Prompt

Record Response File

Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout

(Finish Negotiation)

Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages

EZIVR-7000 Web Server

Play-List Web Service

1 HTTPHTTPS Request URL to get Play-List httpxxxxxxxxxxxxtesthtml vara=123

2 HTTP Output Result ret=0n dmap= 1M2Nn pdir=hookplaydirn pf=10ifyourIDstartwithwavn pf=95Mn pf=10presswavn pf=150n pf=10startwithwavn pf=95Nn pf=10presswavn pf=151n

3 EZIVR-7000 will update internal Play-List for play back

4 Call Play Play-List amp Collect Digits

A Speical HTTP Hook to Get Play List

ret=x (0 success lt0 failure)

dmap=keyvalkeyval (optional) bull allowed key and value eg M1N2L

bull key could be 0-9

pdir=xxxx (prompt directory ndash optional)

pf=langtypevalue (max 40 pf allowed )

pf=xxx

bull lang 0 Chinese 1 English 2 French 3 Korea

bull type 0 prompt file 1 tts date (string

yyyymmdd or mmdd) 2 time 24 hours

(hhmmss hhmm) 3 time 12 hours (hhmmss

hhmm) 4 currency 5 numeric 6 digits 7

sequence 8 weekday (1-7 Sunday) 9 ChnEng

Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir

pf=10ifyourIDstartwithwav

pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154

If you personal ID started with M press 1 start with N press 2 start with L press 3 start with K press 4

Same as Play

Announcment

One Play List Only

Current Play List is Used

Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and

Collect Digits With Retry

Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage

Confidence Threshold

Work with ASR Vender

for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch

InputOutput Column Mapping

Connect Through UnixODBC

Unix ODBC is required

User IDPassword

Connection Time Out

Start a DB Transaction

Stop a DB Connection

Commit (Yes)

Roll back (No)

Result Set Alias Name

SQL Command with

Variable Mapping

Max Execution Time

Return

Result Count (SQL Query)

For SQL Query Only

Support Multiple Result

Sets by SQL Result Alias

Fetch Mode

Column Index Mapping

Get ACD-DN Status

Call Back Reservation

Get Call Back Request

Update Call Back History

Get Dialing List

Update Dialing Result

CTI Data Builder

CTI Data Divider

CTI Data Update

Agent Listening Control

ACD File Name Generator

ACD Multimedia Request

Update ACD Call History

Query ACD Customer Type

Call Back Reservation for

Outbound Dialer

ACD Server IP

Queried ACD DN

Use ACD Virutal Queuing Call

Back instead

Reserve Call Back to ACD

Call Back Number

CTI DataSkill Info

Waiting Call CID CTISkill

Customer Message

Incoming DN

Waiting Call CID Diversion User

Use ACD Virutal Queuing

Call Back instead

Get Call Back Dialing

Request from ACD to Dial

Check This DN Only

Wait Time Out


Call Back instead

Update ACD call back DB

One Call Back at a time

Call Result from Call

Making

Get Dial List Request from

DB to Dial

Wait time out

ACD Center (IO)

Check This Center Only

Update to Dialing List DB

SIP Result Code from Call

Making or Customized

not 200 to retry

Optional Update to ACD

Call Log (From ACD only)

Build CTI and Skill Data

from Value or Variable

Stored to Output Variable

Receive CTISkill from

Waiting Call CID

Divide the packed CTISkill

into each Separate Variable

Update Existing CTI Data to

ACDAgent

CTI Data Changed Event

(9005) will be Triggered to

Agent SDK

Only when Agent Desktop

Issues Connect to IVR (3036)

Mute IVR No

Agent hear IVR Customer

Customer hear IVR Agent

Mute IVR Yes

Agent hear Customer only


Customer talk to agent and ask customer do authentication by using

IVR

Agent use Connect to IVR (3036) to connect to IVR for authentication

Customer can hear both IVR amp Agent

Agent can hear agent and IVR to help customer unless Agent Listening

Controlling is set to Mute

IVR use Update CTI data to tell agent the result of authentication

Agent Receive CTI Data Changed Event (9005) and agent desktop

show the result

IVR Disconnect and Agent talk to customer

Generate ACD MMS Required

File Name Variable

FaxVoice Message Service

Center ID is required for

directory variable

Write MMS Request to

ACD for Dispatching

FaxVoice Message Type

ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3


Hitless Prompt (MP3Wav) Update

Hitless Fax (PDFTIFF) Update

Linux Shell Script File Update

Accept Dialing Request for FAX or Prompt Rqeust

from ACD

ACD Integration

Support CenterACD DN

CTI Data and Skill Information

Support Update ACD Call History

External Reference ID for ACD Call ID

Support Max Trying and Retry Interval

Support up-to 3 Dialing Parameters

System Performance Report

System Alert Report

Call Flow Alert Report

Call Flow Debug Log

Web Provisioning Report

Fax Statistic Report

Call History Report

Key Path Report

System Status

Ping

System Information


StopRun

Reload Call Flow to Newest

Restart Service

Reboot System

Verify Setting Again

Channel Debugger

System Alert CID

Call Flow Debug CID

EZQOS or Call Capture

Add Debug CID in Call Flow to Write Log


Start Debug and Make a Testing Call

Check CID Variable or Debug Message in Debug GUI

Production Debug

Debug -gt Call Flow Debug -gt Write to Log File Enable

Check Debug Log when an Issue was found

Syslog Debug Enable Syslog Server 127001

Change Debug Options

Channel Based Debug Log

Start Call Capture

Diagnostic -gt Call Capture

Make a Testing Call

Stop Call Capture

Retrieve Log Diagnostic -gt Log File

127001YYYY-MM-DD-HHlog

Send Log and Call Capture to Support Team

httpxxxxxxxxxxx7000

httpsxxxxxxxxxxxx7001

http[ipv6_addr]7000

https[ipv6_addr]7001

Default Login ID admin

Default Login Password admin

Support Firefox or Chrome





IVR servers

Otherwise

Server ID ivr1







channels





routing list


Hunting




SIP TELIDPassword



need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








IVR servers

Otherwise

Server ID ivr1







channels





routing list


Hunting




SIP TELIDPassword



need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







channels





routing list


Hunting




SIP TELIDPassword



need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






routing list


Hunting




SIP TELIDPassword



need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







SIP TELIDPassword



need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





need

MRCP V2 Server URL

612201962268300


Max Resource

SIP Transportation





Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








Hitless Update






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Upload helloivrwav


Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Start

Variable Define

Wait Incoming Call

Debug Message

Answer Call

Play Prompt

Disconnect Call



Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Call Type Incoming

Incoming Call Preix


_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





_anitel string

_dnistel string

_ucid string

Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Sending Ringing

Yes

Called Number

_dnistel

Calling Number

_anitel

Universal Call ID

_ucid

Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Debug Message



_ANI _anitel

_DNIS _dnistel

Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Answer the call



Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Content helloivrwav

Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Hang-up the Call

Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Save the Call Flow



Run it


Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Start Debug

Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Register a phone




Channel Debug







IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture










IVR Server ID

SIP Service


RegisterPredefine

Service Parameter

Codec

Server ID

Internal User

SIP Timer

Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Incoming Call




Outgoing Call



Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Channel Call Flow

Information Group


Component









Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture











Off Hour Goto


Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Annual Date MMDD



Get Holiday Prompt

Holiday Goto





Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








Get Working Type




Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Pilot Number

Match Length

Start Pos

Stop Pos


0 0 0 0 002 0886232342663 0020886232342663

0 10 0 0 009 0232342663 0090232342663

002 0 0 3 886 0886232342663 0886232342663

1 4 32 32 0001 1234 12340001

2 0 3 3 008 234567890 008567890

5 4 3 5 00 5234 52300

0 1 2 3 4 5 6 7 8 9 0 1 2 3

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14

General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




General Components


Call Components

IVR Components

Database Components


Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Variable Definition

Math Expression

IFSwitch Case

Get Random Number

Sleep

Working Hour

Digit Manipulation

Key Path Trace

String Operation

Get System Time

Calculate Time



Remark

System Calling

Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Variable Type

String

Number

Time

No Initial Value


Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Examples

vCnt=vCnt+1


y=max(xz)


Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Matching variable



Goto

Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Min amp Max Range

Output Variable


Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Information Group

Output

Holiday Type


Working Day)

Goto

Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Information Group

Input Variable

Output Variable

Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Up-to 5 Operation

One by One

Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Append

Copy

Find

Compare

Length

Left String

Right String

Sub String

Delete

Upper

Lower

Insert

Trim to Digit

String to Number

Number to String

String to Time

Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Time Variable for

Calculation

Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Get Time Duration

Stop - Start

Get Past Time

Stop - Duration

Get Future Time

Stop + Duration

Duration Format

DDD HHMMSS


Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Format

Delimiter

Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Subject Email

SMTPTLS

UTF-8 Encode

Attachment

Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Make your call flow

easier to be read

Color

Size

Style


Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Script



Max Execution Time




Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







Calling Parameters




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




======================================


IVRCHID=$1


SUM1=$(($2 + $3))

DIFF1=$(($2 - $3))


Syntax


Variable Value


vRes_sum $SUM1


vRes_diff $DIFF1


exit 0



binbash


======================================



======================================



vNumber1 String 123

vNumber2 String 100

vRes_sum String 0

vRes_diff String 0

======================================



line parameter

======================================



NUM2




CHID -gt _CHANID

NUM1 -gt vNumber1

NUM2 -gt vNumber2

Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Key Tag

Key Value

Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Flow Start

Execute Sub Flow

Legacy C Hook

HTTP Hook

Debug Message

Alert Event Message



Goto

Quit Flow

Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Digit Timeout

Call Type

Incoming Prefix

Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Execute a Sub Flow

Return to Next CID


on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





on the same server





Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Easy to be Used

External HTTPHTTPS

URL

GETPOST

Variable Mapping

Return Variable

EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




EZIVR-7000

Web Server

Legacy Backend

System




ret=xn





ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




ret=0

var=ret_var1123

var=ret_var2abc

0 Success

=0 Failure

Changed Value

Inside IVR Variable

ret_var2


Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Write to Log File


Debug GUI Real Time

Message

Variable Mapping


Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Failure or others


Report

Variable Mapping




DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







DB write or others

Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Jump to and Run

Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Quit the Call Flow




call


Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Answer Call

Call Making

Call Hold

Call Unhold

Call Transfer

Redirect Call

Disconnect Call






CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








CTISkill

Diversion

Call ID

Universal Call ID

Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Answer the Call


SIP Reason Code

486 BUSY



Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Server to Hold)



Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Blind Transfer


Consultant Transfer

Need 2nd Call

Support

CTI DataSkill



302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





302 Moved

CTI Data

Skill Information

Billing User



be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






be TRIGGERED





be executed

Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Play Prompt


Digits


Digits with Retry

IVR Menu

Stop Play Prompt

Voice Recording

Dial DTMF Digits

IVR Random Menu

Digit Timeout

Fax Send

Fax Receive

HTTP Play-List Hook

Play Play-List

Related IVR

MRCP Related IVR

Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Play Mode

Interrupt Key

Target to Play

Prompt File


Numeric Digit

Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Same as Play Prompt

Collect Digits

MinMax

End of Key

Regular Expression

Stop Prompt for Key




8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







8861234567



81234


^123d3|^234d2|^66

d4 123123 23422 661234



6222


[]d3 123 666


(0932|0933|0918)d4 09321234 09182222


Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Same as Play Prompt

and Collect Digits

Added Counter



Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Max Retry


Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Stop playing

Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Max Record Time

Play Beep


Silence Detection

Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Send RFC 2833 DTMF


allowed

ldquo12345rdquo

Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Play Prompt


Radom select one of

GOTO branch

First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




First Digit Timeout

Inter Digit Timeout

Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Fax Answer Timeout


Max Sending Time

Return

Error Info (if any)

Number of Fax Pages

Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Max Sending Time

Return

Error Info (if any)

Remote Fax ID

Number of Fax Pages













pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture
















pf=xxx







Characater

ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




ret=0

dmap= 1M2N3L4K

pdir=hookplaydir


pf=19M

pf=10presswav

pf=151

pf=10startwithwav

pf=19N

pf=10presswav

pf=152

pf=10startwithwav

pf=19L

pf=10presswav

pf=153

pf=10startwithwav

pf=19K

pf=10presswav

pf=154


Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Same as Play

Announcment

One Play List Only


Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Same as Play

Announcment and

Collect Digits

Mapped Key Variable

Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Same as Play

Announcment and


Mapped Key Variable

Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Need Get those

Inoformation each

from MRCPV2 TTS

Server Vender

Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Interrupt Key

MRCP Return Code

TTS Content Type

Text Source

UniCodec

MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




MRCPV2 TTS Play

Collect DTMF

Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Speech Lanuage



for detail

Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Play Prompt or TTS

Collect Response

from MRCPV2 ASR

Grammar is Need

Work with MRCPV2

Venders

DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




DB Connect

DB Disconnect

Transaction Start

Transaction Stop

SQL Execution

SQL Fetch




User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





User IDPassword

Connection Time Out



Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Commit (Yes)

Roll back (No)


SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





SQL Command with

Variable Mapping

Max Execution Time

Return


For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




For SQL Query Only



Fetch Mode


Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Get ACD-DN Status




Get Dialing List


CTI Data Builder

CTI Data Divider

CTI Data Update







Outbound Dialer

ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




ACD Server IP

Queried ACD DN


Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Back instead


Call Back Number

CTI DataSkill Info


Customer Message

Incoming DN



Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Call Back instead



Check This DN Only

Wait Time Out


Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Call Back instead




Making


DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





DB to Dial

Wait time out

ACD Center (IO)





not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







not 200 to retry







Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








Waiting Call CID




ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





ACDAgent



Agent SDK



Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture






Mute IVR No



Mute IVR Yes




IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





IVR







show the result



File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





File Name Variable



directory variable


ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





ACD for Dispatching


ACD Server

Center ID

ACD DN

CTISkill Info

Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Query Type

Calling Number

Customer ID

Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




Update ACD CDR

Satisfaction Survey

Score

4 (Total Score)

Score Detail

5435

Q1 5

Q3 3






from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture









from ACD

ACD Integration








System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





System Alert Report


Call Flow Debug Log



Call History Report

Key Path Report

System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture




System Status

Ping

System Information


StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





StopRun


Restart Service

Reboot System


Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture





Channel Debugger

System Alert CID

Call Flow Debug CID






Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture








Production Debug






Start Call Capture


Make a Testing Call

Stop Call Capture







Start Call Capture


Make a Testing Call

Stop Call Capture




release 1.2.5 (2020) setting.pdf · system -> ivr server list unique ivr server id is required...

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