release strategy and functional outlook

SAP Solution Manager:Release strategy and functional outlook

© SAP AG 2005, Functional_Outlook_EN.ppt / 2

Overview

Release strategy and Maintenance

Scope SAP Solution Manager 4.0Implementation and Application Management of mySAP ERPBetter handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate FunctionalityIntegration Solution Manager Diagnostics

Technology SAP Solution Manager 4.0ArchitectureSAP Solution Manager Installation und ConfigurationUpgrade und Migration paths

Please note that this document is subject to change and may be changed by SAP at any time without notice. The document is not intended to be binding upon SAP to any particular course of business, product strategy and/or development.


Optimize Collaborationwith

SAP Active Global Support

SAP Solution Manager - Evolution

MitigateRisk

Front-end to SAP Service Infrastructure

SolutionMonitoring

Implemen-tation & Distribution

ServiceDesk,Upgrade

ChangeRequestMgmt.

Collaboration+ ContinuousImprovements

3.2

3.1

2.2

2.1

4.0

Pro-activeMonitoring

AccelerateImplementations

Manage technical change

OptimizeIT support

+

+

+

+

+

Technology SAP Solution Manager 4.0

Recommendations

Release Strategy and Maintenance

Scope SAP Solution Manager 4.0


2011 2012

Release strategy and Maintenance

2003 2004 2005 2006 2007 2008 2009 2010

Dec

Dec Dec

DecMar

2014

Mar

Mar

2013D

ec

Mar

Mar

Customer specificMaintenance

mySAP ERP2004

Ramp-up Mainstream-Maintenance

ExtendedMaintenance (17 % + 2 %)







SAP NetWeaver 04

SAP Solution Manager 3.2

Ramp-up Mainstream-Maintenance Customer specific

Maintenance


Mainstream-Maintenance Customer specificMaintenance

Ramp-up




Recommendations



Implementation and application management of mySAP ERP

Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality

Integration Solution Manager Diagnostics

Service Desk Interface


mySAP ERP and SAP Solution Manager

Why is SAP Solution Manager required for mySAP ERP?Fast implementation and efficient application management of mySAP ERPAll available implementation content and Best practices for Solution Operation available via SAP Solution Manager Optimal support for all Operations, Maintenance and OptimizationActivitiesOptimal access to all support servicesAccelerated problem resolution through tight collaboration with SAP Active Global Support

Significant Reduction of TCO of mySAP ERP

How is SAP Solution Manager technically connected to mySAP ERP?Installation and Upgrade to mySAP ERP only possible with SAP Solution Manager


The SAP Solution Manager manages customer Solutions

Application Management SAP Solution Manager

Maintenance strategy, processes, and projectsContinuous improvement projectsSoftware Change Management

Development and enhancement projectsDeployment projects

NetWeaver Lifecycle ManagementSAP NetWeaver Administration Tools

System administration Configuration and transportationConsistency checksDevelopment infrastructure

PlanningStatus


Better handling of customer support processes

Complete Maintenance processTransparencyPlanning of Maintenance und ExecutionNotes, Top Notes, Hot NewsSupport Package Stacks Process for Support Package

Stacks Process for Support Package

Stacks

Display current SP Level and recommended SP StackDisplay current SP Level and recommended SP Stack

SPs approve and download SP StacksSPs approve and download SP Stacks

Import SP StacksImport SP Stacks

Perform TestsPerform Tests

Release to productionRelease to production

Example: Support Package Stacks


SAP SAP CUSTOMERSAP CUSTOMER

SAP Solution Manager is the Front-end of SAP‘sService infrastructure

SAP Active Global Support

SAP CRM4.0

SAP CRM4.0

NW 04NW 04

SAP APO3.1

SAP APO3.1

SAP R/34.6C

SAP R/34.6C

SAP Solution Manager

Solution Landscape

SAP Consulting

Partner Consulting

Customer Competence

Center

SAPSupport Systems &Service Marketplace

Service Infrastructure

Application Management

Stichworte:Sebtral point of entrySynchronizuation of system data


Named ExpertsNamed Experts

Front Office - SAP and Customer on-site teamsFront Office - SAP and Customer on-site teams

Principles of the SAP Continuous Improvement Services Process

Cus

tom

erS

AP

Business processes, system landscapes, automation and upgrade and release planningdocumented inSAP SOLUTION MANAGER

PAIN POINTS

SOLUTIONS

Openissues

Video conferencingNetmeeting

Application Sharing

Expertstrack and

solve

Automation

Automation

BusinessProcesses

System Landscape

SystemLandscape

Protection ofinvestmentIT Planning

Analyze

IssuesRequirements

pow

ered

by

SA

P S

OLU

TIO

N M

AN

AG

ER


Corporate functions

Definition Corporate functionsToday, SAP enables its customers, to use SAPNet - R/3 Frontendto manage customer internal messages

SAP Solution Manager 4.0 offers preconfigured corporate functions, which can be adapted to customer requirements

There will be no further development of corporate functions in SAPNet - R/3 Frontend

Corporate functions will be available only via SAP Solution Manager 4.0

Existing messages can be migrated to SAP Solution Manager 4.0


Partnerschnittstelle zum SAP Solution Manager Service Desk

SAP Solution Manager 4.0 contains a bi-directional Interface for the exchange of problem messages between SAP Solution Manager and third party help desk applications.

This enables the SAP Solution Manager Service Desk to be integrated into existing help desk applications of a support infrastructure.

The Service Desk Interface is open and independent of existing third party help desk applications.

The Service Desk Interface is based on Web-Services (simple, flexible, platform independent).

The Service Desk Interface is aligned with existing standards for message exchange (e.g. SOAP)


SAP CUSTOMERSAP CUSTOMERSAP SUPPORT

Solution Manager DiagnosticsEfficient and Safe Root Cause Analysis

EFFICIENTReduce time for root cause analysis

Available in one central consoleStandardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employeesUniform across components

SAFENo changes to production systems

Runs in web browser and can beaccessed via http connection, No OS access necessary for standard supportNo access to SAP NetWeaver administration toolsEnforced customer control for changemanagement

SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root causeanalysis of incidents in customer solutions powered by SAP NetWeaver.

SAP System

Solution ManagerDiagnostics

SAP NetWeaverAdministration Tools Solution Landscape

Safeaccess

Noaccess

change

read only


Solution Manager Diagnostics: Functionality Roadmap

SAP NetWeaver Support Package Stack (SPS)

System Analysisfor all SAP solutions

Java & WebAnalysisfor EP, CRM ISA,XI, …

DiagnosticsFramework

SPS 11SPS 11

OS MonitoringDB MonitoringConfig TrackingLog Viewer

HTTP AnalysisThread Dump AnalysisWilyTech IntroscopeMercury Loadrunner

SPS 12SPS 12

OScommand consoleFile System Browser

Self CheckEarlyWatch Alert forDiagnostics itself

SPS 13SPS 13

J2EE command cons.DB command console

SMD Config WizardSMD Rapid Installer

SPS 14SPS 14

LDAPcommand cons.

07.03.2005 16.05. 25.07. 04.10.


SAP Solution Manager and SAP NetWeaver: Release Roadmap


on WebAS 6.40SAP SolutionManager 3.2

SAP NetWeaverAdministration Tools2005

SAP Solution Manager 4.0SAP NetWeaverAdministratorDiagnostics2006

2005SAP NetWeaver 04Web AS 6.20 ABAP

Readonly

SAP NetWeaver 04

SAP NetWeaver 04s SAP NetWeaver 04s


SAP CUSTOMERSAP CUSTOMER

Solution ManagerDiagnostics on WebAS

Solution Manager Diagnostics: Architecture

SAPSUPPORT

SAPSystem

SolutionLandscape

safe

AgentAgent

Web AS 6.40ABAP Java

ITS

HTTP

Link

CCMSe.g. RZ20,OS07, DB02,…

WebDynpro

JavaSupportTools

Wily

Intr

osco

peE

nter

pris

e M

anag

er

3rd party tools, preconfiguredfor SAP NetWeaver,for use by SAP (no OEM)


SAP CUSTOMERSAP CUSTOMER


SAPSUPPORT

Load Test in SAP GoingLive Check for Web-Based Applications

SAPSystem

SolutionLandscape

safe

AgentAgent

Wily

Intr

osco

peE

nter

pris

e M

anag

er

Web AS 6.40ABAP Java

ITS

HTTP

Link

CCMSe.g. RZ20,OS07, DB02,…

WebDynpro

JavaSupportTools

Mercury Loadrunner

Controller

Mer

cury

Loa

drun

ner

Load

Gen

erat

or

SAP optimizes the three most important customer click scenarios inthe SAP Enterprise Portal as part of SAP GoingLive Check

3rd party tools


Roadmap for SAP Support Infrastructure

Dec 04

Q3/05

Q4/05

Q1/06

Mass shipment Solution Manager Diagnostics

Solution Manager Diagnostics requiredfor root cause analysis of Java basedSAP solutions

Start of Ramp-Up SAP Solution Manager 4.0

Mass shipment SAP Solution Manager 4.0

Q3/06 SAP Solution Manager required for root cause analysis of all SAP solutions

SAP Solution

Manager 3.2

WebAS 6.20

Solution Manager

DiagnosticsWAS 6.20

SAP Solution

Manager 4.0

WebAS 6.40

WebAS 7.0

Diagnostics


Recommendations



ArchitectureInstallation and UpgradeUpgrade and Migration paths


Architecture

SolutionDirectory

Systems

SAPCRM

Other

Business Processes

Document-ation

SAPERP

SAPAPO

Projects

Solution

Implementation and Distribution

Solution MonitoringService plan

and Execution

Service Desk

Upgrade

Change Management

Tests

E-LearningManagement

SAP Solution Manager

Global Rollout

Process templates

OPERATE

IMPLEMENT.

OPTIMIZE

Business processes


Installation and Configuration

Simplification of Installation and MaintenanceImproved installationReduction of Add-Onsca. 2 Installations (DB Loads) per year*ca. 3 Support Package Stacks per year*

Simplification of ConfigurationMore pre configurationdedicated Implementation Guide (IMG)*Best Practices/E-Learning

* also SAP Solution Manager 3.2


Upgrade and Migration paths

Upgrade3.2

UpgradeUpgrade3.1

xMigrationMigration2.2

xMigrationMigrationUpgrade2.1

4.0(new CRM

Service Desk)

3.2(CRM 3.1 Service Desk, WAS 6.20)

3.1(CRM 3.1 Service Desk, WAS 6.20)

2.2(WAS 6.20)

2.1(WAS 6.10)from

1

2

Migration with SAP support

2 2

Adjustment of solutions and projects required

1

1

Directlyto


No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

Copyright 2005 SAP AG. All Rights Reserved

release strategy and functional outlook

Documents

solution manager

sap solution

service desk

service desk

application

release strategy

sap netweaver

sun microsystems