© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.1

Problem Summary

Relevant search doesn’t work correctly.

• When we enter the text to the Request Support menu on Self-Service Portal, context search doesn’t work correctly.

• Especially Japanese words doesn’t search.

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

Relevant search doesn’t work correctly.

IT Article, User Questions, catalogue aren’t searched shortly after entering description.

Relevant articles,

questions, and Catalog items

aren’t displayed.

v

v

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

Relevant search doesn’t work correctly.

But, after clicking “After friends” or “Help Friends” menu, “Select a support offering” are displayed. But IT Articles and User Questions are not displayed.Of course I’ve already register IT Articles and User Questions matching this Request.

①Write some words.

②Click this

menu.③Back to this menu

④Then results were displayed

.v

v

④But these are not

displayed.