renault-nissan : euc as a service - microsoft€¦ · · 2017-10-16renault-nissan euc « as a...

experiences.microsoft.fr #experiences17

Microsoft experiences’17#experiences17Renault-Nissan EUC « as a service »

▪ Microsoft Windows, Office 365 and SCCM alignement

▪ Renault-Nissan EUC context

▪ The project stakes, scope and user benefits

▪ WAAS and deployment rings

▪ Roadmaps

▪ User journey to the new environment

▪ Technical and organization changes

▪ Change management

▪ Figures

▪ Advises & Recommendations

Microsoft experiences’17#experiences17Renault-Nissan EUC « as a service »4

Current Challenges

Improving Windows as a Service

Announced Changes

Continuing improvements to address customer feedback

Windows 10 releases are predictable

Twice every year, targeting March and September

Windows 10 servicing timelines are clear

Each Windows 10 feature release will be serviced and

supported for 18 months from the date of release

Windows 10 updates are measurably smaller

Improvements available in Windows 10 1607 and

Windows 10 1703, with further improvements coming

later this year (as previously announced)

Windows 10 releases are unpredictable

“Two to three times per year” (with exceptions)

Release timeframes are not disclosed in advance

Windows 10 servicing timelines are unclear

“We service two CBB releases at all times, with a 60-day

grace period”

Customers are unable to predict end of servicing dates

Windows 10 updates are too large

Periodic feature updates and monthly quality updates are

challenging to deploy due to their size


Current Challenges

Aligning Windows 10 and Office 365 ProPlus

Announced Changes

Making it easier to stay current with both in lockstep

Release schedules are aligned

Windows 10 and Office 365 ProPlus will release twice per

year, targeting March and September

Servicing timelines are identical

Windows 10 and Office 365 ProPlus will be serviced and

supported for 18 months from the date of release

Release schedules are not aligned

Windows 10 release schedule is variable

Office 365 ProPlus releases every four months

Servicing timelines are different

Windows 10 releases are serviced and supported for at

least 18 months

Office 365 ProPlus releases are serviced and supported for

12 months

Aligning with System Center Configuration Manager

Each Configuration Manager current branch release will be serviced and supported for 18 months, to match Windows 10

and Office 365 ProPlus timelines


Current ChannelFirst Release Deferred Channel

Deferred Channel

Current Branch

for Business

Long Term

Servicing Branch

Current

Branch

Aligning Terminology

Semi-Annual Channel

Long Term Service

Channel


Renault users : 85,000 / Nissan users : 105,000 / Alliance users : 8,500


OS Lifecycle Management

(OS versions & patchs)

• Worldwide

Hardware Lifecycle Management

• Worldwide

Alliance Software Lifecycle

Management

• Worldwide

EUC Infra Management

(SCCM, Domain, Filers)

• SCCM Design : Worldwide

/ Operations : Europe

• Other (Design & Operations) : Europe

IMACD Management

(ZeroTouch Portal)

• Design : worldwide

• Operations : Europe


One Single configuration accross the world

Shared base application pack

Shared management infra

Several storage solutions


Alliance Convergence : Provide Standardized EUC Services and Support

Business Process Digitization :Mobile Devices, Multi Form Factors, App. Store

Improve Users’ Productivity : Latest features, Better UX, Work from Anywhere

Ensure Business Continuity : Always up-to-date / Early Adopters Community

Application-centric modelServices and Support Consistency

More Mobility

Better User eXperience

INDUSTRIAL

TABLET

NON-

CORPORATE

PHONE

COMPANY

MANAGED

PC

COMPANY

PHONE OR

TABLET

NON-

CORPORATE

DEVICE

Company

App StoreNew Upgrade

Policy

Any Tech,

AnywhereApp Share File Share


Old gen New gen Mobile devices

Software offer

Hardware offer

Access from

Fully Managed Devices

(both ACE1 and ACE2 PCs)

Access from

Enrolled Devices

( “BYOD” model )

Office365 Apps

User Storage

Office always up-to-

date

Mailbox Online

Online archive folders

instead of local PST

files

Unified

Communication

Chat, WebConf

Telephony & Visio

Online

Collaboration Tools

For Internal use

And with external

partners


Online Mail

box

Online Storage

Collaborative

Tools

Operating

System

Archive available online, 100 GB storage capacity

Access from any device

New Tools

Hardware

Office

365

Benefits

A new range of more modern and powerful PCs

On-demand application installation

Customizable interface, improved search, enhanced browser

Operating system always up-to-date and automatic data backup

1 TB of individual online storage

Automatic data synch between the local disk and cloud

Modern solutions for sharing and exchanging in groups and broadcast

information both internally and externally


Lab testing Evaluate Deploy

Specific feature

and performance

feedback

Application compatibility validation

Test and prepare for Broad

deployment Stage broad deployment

Alliance usersEarly Adopters

Semi-annual channel

Pilot

Semi-annual channel

Broad


EARLY ADOPTER

Voluntary user permanently equipped with latest versions of ACE2 :

▪ Windows 10 V1703 « Creators Update » (Semi-Annual Channel Pilot)

− Specific v1703 GPOs

▪ Office 365 Proplus 2016 Version 1707 (Monthly Channel)

Role :

Evaluate new features

Check application incompatibilities

Collaborate with other EA users through EA HUB to improve the ACE2 working environment

The EA Community is not a pilot phase, it’s a permanent stage

REGULAR USER

User equipped with assessed version of Windows and Office 365:

▪ Windows 10 V1607 « Anniversary Update » (Semi-Annual Channel Broad)

− Specific v1607 GPOs

▪ Office 365 Proplus 2016 Version 1705 (Semi-Annual Channel Broad)

They are 4 to 6 month delayed compared to Early Adopters


News feed

✓Discover all

informations about

the working

environment

evolution

Application

compatibility

✓ Show your app

compatibility status

✓ Share comments and

roadmaps

✓ See global statistics

Social feedback

✓ Submit your ideas

✓Help transform usages

✓Comment other EA user

ideas, promote the best

features

Agenda

✓Discover demos

and special events

around the ACE2

world


Information push

Office 365 account

creation

•Onedrive installation on old

computer

•Exchange Online migration

Documents and mail

archive moved to the

cloud by the user

Checklist

New computer

supplied


▪ Technical Impact

▪ Organization


Migration phase ACE1 to ACE2

Communication

Everyday life

Media releases Amphi ACE2 Onsite roadshow

D.WE website

July / sept.

Discovery

sessionMailing Checkbox Tutoring sessions Free access support

Yammer Groups

In real-time

DI-R portalCascading kit

Hotline

https://grouperenault.sharepoint.com/sites/ace2b2e


Not

tested

105

Tested,

approved

529

Tested,

minor

issue

84

Tested,

rejected

70


▪ Security before all : the project killer

▪ Perpetual change is so disturbing

▪ Network capacity is a key subject

▪ Multiple vs Mono tenant

▪ Office 365 console : not (yet?) well adapted for big companies


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