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theoNE > ln The Know > Who's Puttins the Customer First?
Who's Puttiftg the Customer First?
Store 540 Mattesonl i i, ' l:r: Associates: Angela Flack and Lyinstte Vanderlenter
I had the pleasure of meeting Angela, as well as another associate, Lyr
Handbags department. I was treated so well and all of the assistance i
Lynette showed me made me feel like there are still some very nice Sa
These ladies took the time to help me use certain coupons, find items
other items so I could get the correct prices. Ailthe while, they shower
friendship and laughter, which truly made my shopping experience an enjoyable one. t left the store withand a good feeling in my heart. These ladies are truly professionals in their business. l 'd l ike to thank thenenjoyable experience. I have never had such an enjoyable experience. I commend them on their work eththe store, and I will definitely look forward to seeing these two smiling ladies. Thank you.
Store 61 PortlandAssociate: Jennifer RubensteinJennifer was excellent at customer service. We were visiting from another state arof time to shop. She was attentive and asked questions to understand our needs,purchasing several items in different departments because of Jennifer. She madecare of as we shopped, and even helped with getting our purchases shipped to ostate. lt was exceptional customer servicel
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Fw: Fashion Fair - Flack, Angela Page I ol
Fw: Fashion Fair
Alanis, Liz
Mon 5/11/2015 10:23 AM
Deleted ltems
ro:Flack, Angela <[email protected]>,
Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln Mal lMatteson, lL708 747 5400 ext 4040Email [email protected]
From: Amy Hi l l iard < ahi l l iard@fashionfair .com >
Sent: Monday, May 11,2015'10:4'l AMTo: Chris Thomas; Katrese Kirk-Watson; April lvory; Bowen, Joyette
Cc: Alanis, Liz; Er ica SimsSubject RE: Fashion Fair
Ail,
This is EXCELLENTI! Please resend photos as I couldn' t pul l them up.
Angela and Team, we salute you! l
My best,
Amy Hi l l iard
-----Original Message-----From: Chris ThomasSent: Monday, May 11,2015 9:00 AMTo: Katrese Kirk-Watson; April lvory; Joyette Bowen
Cc: Alanis, Liz; Erica Sims; Amy HilliardSubject: RE: Fashion Fair
Team this is super FANTASTICII We real ly appreciate your support and results!
Enthusiastically,CT
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Fw: Fashion Fair - Flack, Angela
Fw: Fashion Fair
Page I ol
Alanis, Liz
Mon 5/11/2015 8:23 AM
ro:FlacK Angela <[email protected]>;
Talk about a job wel l done!! !
Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540
"?"9"9".1_nsgh lYrellMe!19:.9r..',1!.708 747 5400 ext 4040Email [email protected]
From: Chris Thomas <cthomas@fashionfair .com>Sent Monday, May 11,2015 B:59 AMTo: Katrese Kirk-Watson; April lvory; Bowen, JoyetteCc:Alanis, Liz; Er ica Sims; Amy Hi l l iardSubject: RE: Fashion Fair
Team this is super FANTASTICII We real ly appreciate your support and results!
Enthusiastica lly,CT
-----Original Message-----From: Katrese Kirk-WatsonSent Monday, May 11,2015 7:13 AMTo:Apri l lvoryCc:Alanis, Liz; Chris Thomas; Erica SimsSubject: Re: Fashion Fair
Congratulat ions Angela and teaml Angela toolnmy chal lenge during training to se_l l what you have and focus oncolor. These results show the strength of a Counter Manager that refuses to let the current climate deter herl Thankyou.
Katrese
Sent from my iPhone
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Fw: Fashion Fair - Flack, Angela
> On May 10,2015, at 10:55 AM, "April lvory" <[email protected]> wrote:
> Hel lo Liz,
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> Thanks for all your help at the event! You truly have a great team at your store. I know Angela should be veryproud of her self as she really had high expectations and wanted to produce a grand event for her clients. I goaledthe event at $'1.2 (ly 694 with Angela's stretch goal of $1.5. The event ending number of $1.8 is the results of adetermined Counter Manager. I applaud Angela and look forward to more events at Carson's Matteson! l I at tachedsome pictures from the event.
> Carson Pirie Scott #540
> 300 Lincoln Mal l
> Matteson, lL
> 708 747 5400 ext 4040
> Email [email protected]> <WP_20150509_001jpg >> <WP_20i50509_007jpg>> <WP_20150509_019jpg >> <WP_20150509_0'12 jpg >> <WP_20i50509_024jpg >> <WP_20150509_03'l jpg >> <WP_20150509_02Bjpg >> <WP_20150509_033jpg>> <WP_20150509_035jpg >> <WP_20'l 50509_029 jpg >> <WP_20150509_022jpg>
April lvory
Sent from my Windows Phone
From: Ala nis, Liz < mAij.te:.l,izAlA nis@ bonton.co m >Sent:5/9/2015 9:58 PMTo: Apri I lvory < mai lto:a ivory@fash ionfai r.com >
Subject Fashion Fair
$1800 Angela and El len rockedl:)
Liz Alanis
ASM Human Resources Manaqer/Cosmetics
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Event Fashion Fair - Flack, Angela
Event Fashion Fair
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Alanis, Liz
Sat11/28/2015 9:25 PM
To:Flack Angela <[email protected]>;
cc:Fitz, Rene < [email protected]>;
Thank you for a successful event during Black Friday. You picked up a 5700 to ly and were up +t53%.
Your great and events we should revisit a few more for Fashion Fair to eat away at our deficit for theyear Too bad Apri l was not here to share.
Liz AlanisASM Human Resources Manager/GosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7O8 747 54OO ext 4O4OEmail [email protected]
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Re: Arden gift 540 - Flack, Angela Page I of2
Re. Arden gift 540
Alanis, Liz
Tue 8/1 1/201 5 5:00 PM
To:Ernest, Jeanne < Jeanne.Ernest@ ElizabethArden.com >;
ccFlack, Angela <[email protected]>;
Thanks Jeanne we are very proud of our team.
Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7Oa 747 54OO ext4O4OEmail Liz.Alanis@bonton,com
From: Ernest, Jeanne <Jeanne. Ernest@ El izabethArden.com>
Sent: Tuesday, August 17,2015 12:59 PM
To: Berry, Joanne; Cintron, Vanessa; Alanis, Liz; Adams, Robin
Cc: Mlodoch, Susan; Washington, Amel ia; Flack, Angela
Subject: Arden gift
TO A11... . . .
The Elizabeth Arden gift promotion has been a bit challenging - but not for the followinqstore who hove alreodv achieved aift qoal.
ConHratulations to:Yorktown: Goal 5tt,628 / TY actual5L2,162Edens: Goal 59,994 /TY actual $t0,406North Riverside: Goal 56,430 /W actual S5,83tMatteson: Goal 52,089 / TY actual $3,156
Thank you so much!
Jeanne ErnestAccount Executive
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Arden - Flack, Angela Page I o.
Arden
Alanis, Liz
Wed 2/'11/2015 4:50 PM
Deleted ltems
To:Fitz, Rene < [email protected] >;
ccFlack, Angela <[email protected] >;
Angela and Ellen have won the Prevage Palooza contest She won 5250 and Ellen won 5125Yes She Did !! !Li" eui"
ASM Huru Recourc.r Meaagcr/Corncticr
Csron Piric Sott f540
300 Liacolu Mall
Mattcson, IL5O4,{3
7O8 747 5400 c:t4040
Email [email protected]
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Arden - Flack, Angela Page I of I
Arden
Alanis, Liz
Sun3/1/2015 2:50 PM
ro:Flacb Angela <[email protected]>;
Cc:Fitz, Rene < [email protected]>;
You have made and exceeded your gift goal of 53367 in week L. You have 53260 in sales just in week1. You are out of gifts however 24 are coming to you. Please keep your aus at 560 and you wil lcontinue to trend up. Thanks again Angela for your efforts and your focus. Thank your team as well.
5107 to complete your gift goal.L.l" euti"
ASM Human Resouec Muagcr/Cosmetis
Carson Piric Scott #540
300 Liacola MaIl
Mattcsotr, IL5O443
7O8 747 5,100 ext 4040
Email Liz,[email protected]
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Weekly Cosmetic Recap Beauty week - Flack, Angela Page I o
Weekly Cosmetic Recap Beauty week
Alanis, Liz
Sun4/24/2016 7:52 PM
To:Hereford, Gloria <[email protected]>; Widloe, Tracy <[email protected]>; Mattson, Heather<[email protected]>; Flack, Angela <[email protected]>;
cc:Fitz, Rene <[email protected]>;
Awesome Week ! So proud of all of you!!!!Great execution of Beauty week you all had some solid appointments and sharedsome great consultations driving your AUS.
Great Business !!Arden +33L% ly for the week Region +31%ly
#2 in the Region
Lauder +!3L% ly for the week Region was -3%ly+1 Region
Clinique +29% ly for the week Region +L!%ly
#5 Region
Lanc6me +24% lyfortheweek Region -4%ly#5 Region
Men's Fragrance +L7 lyfor the week Region +4%ly
#4 Region
Fashion Fair +9%ly for theweek Region -8%ly St i l l upforthemonth +L4% wecannot loose.
Only department that did not make itWomen's Fragrance -27%ly for the week Region +16
Credit for the week 28 only 4 of you need to get on board for driving credit with your business.Heather, Chandra, Reykia, El len
Let's bring it home this week for the month of Apri l . ' -$
Liz AlanisASM Human Resources Manager/Gosmetics
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RE: Best Numbers In Region - Flack, Angela Page I of2
RE: Best Numbers In Region
Ernest, Jea n ne < Jea n ne.Ernest@ El iza bethArden.com >
Mon 3/16/2015 4:18 PM
To:Flack, Angela <[email protected]>;
Cc:Alanis, Liz <[email protected]>;
Angela you are on fire!!!!! Fabulous numbers.
YTD sales:Total Arden: +760/oPrevage +1200Ceramide +l92YoFoundation +83%
Thank you for all the hard work! Appreciated.
Jeanne ErnestAccou.nt Executive
ffi lllir**lar*hfu,{y.;11-708-452-4272
**:..*"-:-e--t-.i-!,9,e,1-.11::,-lyir-9r-T-.--n-tbefore print ing this email
From: Flac( Angela [mailto:[email protected]]Sent: Sunday, March 15, 2015 11:23 AMTo: Ernest, JeanneCc: Alanis, LizSubject: Best Numbers In Region
Hi JeanneJust sending you this emailto touch bases with you. And, to inform you that l just found out that mycounter has the best trend in the region for the year! ! ! !
Our gift is doing very well, and, we have doubled our percentages from last year!!! !
We are currently very low on stock in Ceramides. l f there is anything you can do to help us, we wouldgreatly appreciate your help.
Thanks againAngela & El len (THE DREAM TEAM)! l
DISCLAIMER:The information contained in this e-mail and its attachments are intended solely for the use of the individual(s) to whom it is
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Cosmetic Weekly Recap Mother's Day Week - Flack, Angela
Cosmetic Weekly Recap Mother's Day Week
Alanis, Liz
Mon 5/9/201611:18 AM
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to:Hereford, Gloria <[email protected]>; Mattson, Heather <[email protected]>; Flack, Angela<[email protected] >; Widloe, Tracy <[email protected]>;
cc:Fitz, Rene < [email protected]>;
Fantastic Week TEAM!!Cosmetics +t7%ly for the week Region +2%lV 2nd highest percent in the region
Most of you executed and made your weekArden +85% ly Region +20% Great job
Lauder +72%ly Region +8%Lanc6me +32o/o ly Region -t2%
Women's Fragrance +t9 o/o (On fire) The Region +5% Execution of gwp and flowers was wellreceived by our customersMen's Fragrance +L7%ly The Region+t5%
Cf inique almost there -5o/oly Region +t%ly Lets focus on our consultations and aus
Credit for the week +L\Oo/o for the week Very good.
Team we are up for the month we just need to continue to maintain our daily businessFocus on our Foundation event please make sure you are booking appointments.
Thank you
Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7OO 747 54OO ext4O4OEmail [email protected]
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Weekly recap - Flack, Angela
Weekly recap
Fitz, Rene
Sun 3/15/2015 9:43 AM
ro:Flack Angela <[email protected]>;
cc:Alanis, Liz <[email protected]>;
Angle-
WOW!!! ! ! and WOOOOOW! ! ! ! !
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You are having an UNBELIEVABLE gi f t and your business is on Fl l l l l l l l l l lRE. Thank you to you and El lenwhat a TEAM.
Arden- +49% to LY and the Region was -LLo/o to LY. Best trend in the Region for the Year!!! !
Rene FitzStore ManagerCarson's Lincoln Mall #540708.747.5400 Ext. 4000
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