repairtrack tutorial 072115 - bosch mobility solutionsrepairtrack.bosch-automotive.com date /...

repairtrack.bosch-automotive.com Date / Version : 07.07.15/V4.0

RepairTrack Tutorial

RepairTrack

Tutorial



>> Index <<

Subject Page


A. New Users (setting up a

user account) …..………….

B. Returning a product for

Service (creating a return

shipping label or

requesting an Express

Exchange/Loaner)..............

C. Tracking your Repair

Status ……………..…….....

D. Approving Estimates

and Paying online …………

E. Changing your Profile

(password and address) …

Page 3-5

Page 6-10

Page 11

Page 12

Page 13



Enter repairtrack.bosch-automotive.com in your internet

browser.1

2

Click on the “Register” button to create a user account.2

>> A. New Users (setting up a user account) <<

1



3 Enter your Name, Address, and Email information. Note that

* fields are required.

4

>> A. New Users (setting up a user account) <<

3

4

Click on the “Create Profile” button.



5

You can now log into RepairTrack by clicking on the link in the

email, on the registration page, or going back to

repairtrack.bosch-automotive.com

6

Once you submit the request for a new user account, you will

immediately receive an email with your password.

(You can change your password at any time by signing in

and clicking on the My Profile tab)

>> A. New Users (Setting up a user account) <<

6

6

5



Enter repairtrack.bosch-automotive.com in your internet

browser.

1

2

Enter your User Name and Password.2

3

Click on the “Sign In” button to enter the site.3

1

>> B. Returning a product for Service (creating a return shipping label or requesting an Express Exchange/Loaner) <<




Click on the “Repair Return Auth” tab or the “Create RRA” button.4

5 Enter the address that the repaired product will ship back to.

4

Enter the item number to be serviced. You will need to

select an item from the drop down list. If the item does not

appear on the list, call 800-344-4013 or email

[email protected] for help.

6

6

Enter the Serial Number and if you are requesting service

for Warranty, Non-warranty, or Service Contract. Enter the

Date Purchased if known.

7

7

8

8 Describe the symptoms of the failure and any other relevant

information

5



If the product can be serviced at Bosch, you will receive

Shipping Service options as shown above. Select the desired

shipping method and click on the “Submit” button in the

same section.

Note that if the product can not be serviced at Bosch, you will not be given the Shipping Service options, but a Technical Support number will be provided for additional assistance on service options.


9a

9b

If you want to create a UPS Return Label to send an item in for Repair:

If you want to request an Express Exchange or Loaner Tool:

The option will only show if an Express Exchange or Loaner

option is available on the tool. To request this option, select

the desired option and click on the “Submit” button in the

same section.

9a

9b



Click on the link to print or email the UPS return shipping

label.


10a

10b

If you selected to create a UPS Return Label to send an item in for Repair:

If you requested an Express Exchange or Loaner Tool:

Click OK to confirm your request. You should get a

confirmation note on the top of the page that Repair Return

Authorization Created successfully.

10b

10

a



You will receive a UPS return shipping label. Email or Print out

this label and attached it to the product being sent in for repair.

Follow the instructions on the label. Note that certain products

require additional steps for shipping hazardous material.

Follow the instructions provided.

11

11

>> B. Returning a product for Service (creating a return shipping label) <<

If you selected to create a UPS Return Label to send

an item in for Repair:



>> C. Tracking your Repair Status <<

Click on the “Recent Repair” tab or the “All Repairs” tab.1

1

Look at the “Status” column or “Repair Progress” column.2

For additional information, click on the “Detail” button.3

2

3

Additional detail available by clicking on “Order Inquiry”,

“Repair Feedback”, or “Track the Order” buttons.

4

4



Click on the “Recent Repair” tab, “All Repairs” tab, or “Search”.1

1

Click on the “Review Estimate & Pay” button.2

Review the Estimate amount (scroll on right side).3

2

>> D. Approving Estimates and Paying online <<

Select Payment option and click on the “Submit” button.4

3

4



>> E. Changing your profile (password & address) <<

Click on the “My Profile” tab and make the appropriate

changes to your address, password, and profile defaults.1

1

2

Click on the “Update Profile” button to save your changes.2

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