--- CALL CENTER ALBANIA, VLORE , TOTAL+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+| Team Name | Agent ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+| ARMAILDA | ARMAILDA | 1745 | 1589 | 649 | 40.84% | 36:06:47 | 36:06:47 | 23:10:04 | 3 | 0.08 | 0.19% | 0.46% | 0.13 | 0 | 0 | 116 | 1.10 | 32:27 | 1:08 || IDLIR | IDLIR | 2452 | 2283 | 907 | 39.73% | 52:04:49 | 52:04:49 | 31:55:46 | 13 | 0.25 | 0.57% | 1.43% | 0.41 | 0 | 0 | 164 | 1.07 | 33:48 | 1:55 || JONIDA | JONIDA | 3342 | 2985 | 1456 | 48.78% | 73:16:06 | 73:16:06 | 42:38:41 | 14 | 0.19 | 0.47% | 0.96% | 0.33 | 0 | 0 | 178 | 1.12 | 57:30 | 2:12 || LUSI | LUSI | 3626 | 3419 | 2230 | 65.22% | 72:36:08 | 72:36:08 | 41:21:46 | 11 | 0.15 | 0.32% | 0.49% | 0.27 | 0 | 0 | 525 | 1.06 | 1:39:37 | 2:18 || SONILA | SONILA | 2999 | 2930 | 1622 | 55.36% | 60:44:37 | 60:44:37 | 35:38:32 | 6 | 0.10 | 0.20% | 0.37% | 0.17 | 0 | 0 | 142 | 1.02 | 3:36:08 | 4:05 |+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+| | TOTALS: | 14164 | 13206 | 6864 | 51.98% | 294:48:27 | 294:48:27 | 174:44:49 | 47 | 0.16 | 0.36% | 0.68% | 0.27 | 0 | 0 | 1125 | 1.07 | 1:19:27 | 2:32 |+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+