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National Institute for Smart Government www.nisg.org

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1. ABOUT e-GOVERNANCE LEADERSHIP MEET

As part of the National eGovernance Plan, the Department of Information Technology, Government of India has proposed to provide training and exposure to various stakeholders under the Capacity Building Scheme covering all the States/ UTs. As part of this need, the “e-Governance Leadership Meet” aims to sensitize political and policy level officials on e-Governance and seek commitment in taking eGovernment projects forward in their respective state. This program will also enable the participants to understand the on-going state specific e-Government initiatives, challenges and the possible strategy to move forward.

2. ABOUT THE RAJASTHAN LEADERSHIP MEET

NISG along with Department of Information Technology and , Govt of Rajasthan has conducted a two-day Leadership Meet for the Government of RAJASTHAN, on 8-9 September, 2010, at Jaipur. In order to achieve the primary objective of the Leadership Meet, ie., to orient and spread the awareness among the political & policy level people about e-Governance and expose them to some of the good practices , the following learning events were organized,

� Experience sharing and Interactive sessions with eGov practitioners who shared their understanding of the eGov domain, NeGP and the various related projects;

� Short visual on NeGP taking the participants through a journey of transformation that e-Governance can bring among the citizens;

� Interactive group discussion exercises amongst the participants, enabling them share their observations, priorities, concerns, interest and action plan with each other.

The schedule is attached at Annexure 1. There were an inclusive gathering of 185 participants, comprised of 125 political level leaders and senior officers from various departments and domains of the state, along with around 60 officers and staff from RajCoMP, DIT&C Rajasthan and other departments. The list of participants is at Annexure -2.

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3. SESSION-WISE BRIEFING OF THE MEET

SESSIONS TAKEN UP ON DAY-1 OF THE MEET

On 8th September, 2010, Leadership Meet started with a video clipping on NeGP on how Government services, enabled through technology, are coming closer to citizens. Subsequently Hon’ble Chief Minister of Rajasthan, Shri Ashok Gehlot accompanied by Hon’ble Minister IT&C Dr. Jitendra Singh and other distinguished guests, inaugurated the program through lightening of the lamp. Shri Sanjiv Mital, CEO, NISG welcomed all the participants and shared the objectives and structure of the meet.

In the inaugural session, Shri Shankar Aggarwal, Joint Secretary to GoI,presented an overview of the National e-Governance Plan (NeGP) and the Implementation Challenges thereon, in the applicability of the Plan through out the country. Detailing the vision and mission of NeGP, Shri .Aggarwal emphasized on the importance of the strategies and challenges behind the designing of the National e-Governance Plan, its status as on date and the various Mission Mode Projects conceptualized under this Plan. He further explained the Implementation Framework, Core Infrastructure, Standards, Awareness & Communication Strategies for the implementation of this nation-wide programme. Shri Aggarwal shared that about 40-50% of the population in the country is deprived of quality government services. He stressed upon the need to bring in the effectiveness and efficiency in the services provided to the citizens by the government, thereby improving the lifestyle of the citizens. He further mentioned that the government at Central level is keen on providing quality services to citizens in the country and has come up with NeGP to provide required assistance to the states.

Shri R.S. Sharma, DG, Unique Identification Authority of India, detailed the background and the processes involved in the creations of a Unique Identification Number for every Resident of India. Shri Sharma deliberated on the vision and mandate behind the conceptualization and creation of the UID, the features and benefits of UID (AADHAAR). He cited some ground reality examples to specify the importance of having a unique identity for every resident especially to ensure proper targeting and tracking of the beneficiaries of various government assistance programs. He also updated the audience on the current status of the UID.

Shri S Ahmad, Chief Secretary, Government of Rajasthan, referring to the Information Technology infrastructure that is being developed in the state, emphasized on the need to utilize it to the fullest extent to increase the efficiency of Government system and enable the government services reach the common masses.

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Dr. Jitendra Singh, Hon’ble Minister – IT&C, urged all his cabinet colleagues and the officials to actively participate in the Meet. The hon’ble minister said that the governments are encouraging IT in every state and the results are quite visible in education, health, PDS and other fields. He reiterated that the State Government is committed to provide good governance that can be enabled through IT and the respective administration should take all steps possible to realize this vision.

Shri Ashok Gehlot, Hon’ble Chief Minister of Rajasthan, participated in most of the sessions on the first day of the Meet. In the inaugural address,Hon’ble CM explicitly put across the essence of e-Governance. He emphasized that the true benefits of ICT revolution can be realized only if it can reach and benefit the rural masses. He underlined that though a lot of efforts in this direction have already been taken in Rajasthan, there is a lot more that can be done and respective departments have to come forward and take the ownership for this. He further underlined the need of change in mindset of the officials at the administrative levels in the government. The Hon’ble CM put across that e-Governance will lead to an accountable, transparent and sensitive administration which will bring down corruption to a large extent. He insisted upon the institutional change and departmental ownership that is needed to be brought in at all the levels in order to enable the ICT services reach the common man to help them lead better lifestyle. He further informed the audience that the government has made a provision to earmark 3 percent of their plan allocation on e-Governance and the budgetary allocation of this head can even be increased, if need be. He thanked DIT-GoI and NISG for taking up such an innovative programme and hoped all the participants shall equally benefit through it. He urged the employees up to ground level to be trained further for better implementation of e-Governance.

Prof. Subhash Bhatnagar, from IIM, Ahmedabad and Advisor to NISG, shared the results of impact assessment of various e-Governance initiatives in land records, property registration, transport – registration and driving licenses in various states. The report is derived from an independent assessment done by renowned Market Research firms under the guidance of IIM- A. During his presentation he covered (i) Significance of Impact Assessment; (ii) Measurement of Impact on the Users; (iii) Sampling Methodology; and (iv) Challenges. Describing on how the study was conducted in various states to find out the extent to which a common man is benefited from revolutionary system of ICT in

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the government processes, he elucidated the various findings with comparative data on Number of trips a citizen has to make for the service, Average waiting time in each trip, Total time elapsed in availing service, overall experience of citizen with computerized and manual system etc.

He appraised the success of e-Governance through which the single-window system has been made possible. He further pointed the differences in citizen experiences across the states and underlined the fact that though computerization has helped improve the citizen service delivery, the full potential has yet to be achieved.

Shri Rajeev Chawla, Managing Director, MarkFed & ex-Secretary, e-Governance, Government of Karnataka shared his experiences on the “Role of Leadership in bringing e-Governance to the Masses”. Shri Chawla, one of the initial members to embrace e-Governance in India and the state of Karnataka, emphasized that 70% of the population of India is comprised of village folk who otherwise have limited access to Government. He mentioned that it is only imperative to replace the manual system with a transparent and efficient system, thereby reducing the corruption that tends to benefit the common user in the end. He urged the leaders to embrace e-Governance in such a way so that the common man is the utmost beneficiary of the system. He also quoted the examples of leakages in the civil supplies through fake ration cards and e-Procurement initiative in Karnataka, where e-Governance has helped plugging the leakages.

He further detailed the Land Record Management System (Bhoomi Project), implemented successfully in Karnataka and how the legal and process reforms such as mandating a computerized record in place of a hand-written one helped in successful implementation of ‘Bhoomi’. He explained how the farmer and the common man are benefited through the computerization of the land records.

Shri Piyush Gupta, Sr. General Manager, NISG in his presentation on “Critical Success Factors for e-Gov Projects” highlighted the need for transformation of governance in the country and underlined the importance of meticulous project planning and management of the e-Governance projects. He stressed upon the need of sufficient time and focus of top level leadership during planning phase and an effective institutional mechanism for implementation to improve upon the success rate of any e-Gov project. He detailed on the process, people, technology and resources that form the four pillars of e-Government.

He emphasized the importance of internal capacity building of government officers directly involved in e-Governance projects and training needs at different levels and stages of e-Governance projects and further explained the approach of specialized training programs that are being conceptualized by NISG as part of the NeGP capacity building scheme. He also shared the information on eGPX (e-Governance Program for Executives) which has been taken up by NISG,

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supported by DIT GoI with a long-term vision to build capacities of the executives in the e-Governance domain.

Smt. Vineeta Dixit, Principal Consultant, NeGD, DIT-GoI in her interaction with the participants, stressed on the importance of Awareness & Communication Strategy for NeGP. Through a brief presentation, Smt. Dixit shared the seven laws of Communication as indicated by Prof. Osmo A. Wiio, a communications expert, to relate on the importance of communications in the implementation of the NeGP and the challenges therein. She further explained the Target Groups and the campaign objectives of the Plan.

Post these sessions, all the participants were divided into four groups to have focused deliberations in the area of – (1) Revenue and Registration & Stamps, (2) Public Distribution System, (3) Rural Development & Panchayati Raj and (4) Urban Development & Housing. The four groups deliberated on various aspects within their respective group members. Each group was chaired by the Honb’le Ministers from the respective and related departments of Rajasthan

and involved other senior officers. The discussions were focused to list the following:

� Long term Vision, major Objectives of e-Gov initiatives in the respective sector

� Suggested Implementation Strategy and key Challenges in implementing these project in the respective Department

� Phases / Milestone and broad timelines of implementation.

The discussions prolonged even beyond the evening and participants have enthusiastically presented their recommendations and conclusions on the second day of the Leadership Meet. The presentation on deliberations and group recommendations were submitted post-discussion on day 2.

SESSIONS TAKEN UP ON DAY-2 OF THE MEET

With the enthusiasm and keenness of day one, the second day (9th September, 2010) of the Leadership Meet started with a brief presentation by Dr. Rajendra Kumar, Director (Projects), NeGD, DIT-GoI on theNational Population Register. This project aims at creating a comprehensive database of all residents in India with UID numbers.

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The project timelines and background was also shared. He further detailed the roles and responsibilities of different functional group involved in National Population Register project.

The second session was delivered by Shri. V. Siva Subramanian, Director (Strategic Planning) NeGD, DIT-GoI on the conceptualization and implementation of Common Service Centers & Special Purpose Vehicle. While briefing the participants on the intended objectives of various Mission Mode Projects and the infrastructure designed to support the implementation of the Plan, Shri Subramanian shared the Implementation Structure and detailed about the stakeholders for setting up of the Common Service Centers, which are deemed to be the front-end delivery points for Government, Private and social sector services to rural citizens. He explained about the concept and need of the Special Purpose Vehicle setup to facilitate the implementation management and more important, for ensuring the sustenance of the Common Service Centers. He also shared how this initiative could help the CSC in increasing their revenue share.

Shri Bhushan Mohan, Principal Consultant, NeGD, DIT-GoI, in his session on Strategic Control, discussed about outsourcing of the implementation of e-Governance projects in the country and further discussed the way e-Governance projects are being outsourced. He enumerated the call for strategic control of the outsourced e-Governance projects, the reason and benefits behind doing so.

He further emphasized the primary requirement set forth in the conceptualization and implementation of various e-Governance projects and the governance structure to ensure the strategic control over the said projects. He mentioned the necessity of setting up the Project e-Mission teams at the Central and State levels. He deliberated on the roles and responsibilities of these teams and the mechanism involved in ensuring a strategic control over the projects which are outsourced.

Shri. Srinath Chakravarthy, Vice President, NISG in his session on “Select e-Governance project Initiatives / MMPs - Public Distribution System (PDS), and e- Municipalities (Under JnNRUM), brought out the learning’s from other states and shared the on-going central implementation approach of the respective central line Ministry / Department.

He briefed on the inherent procedures involved in the Public Distribution System and step-wise e-Governance involved in the process of delivering the food supplies to the Fair Price Shops and ultimately to the end-user, the common man. He discussed on the challenges, key problem areas in the implementation processes like the finance, licensing and regulation and Grievance Redressal functions in the supply chain. He cited the examples and good practices from the states like Andhra Pradesh, Chhattisgarh, Bihar, Tamilnadu, Madhya Pradesh and

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others, wherein ICT is being used to a great extent, in achieving a transparent and beneficiary distribution system for the citizens.

He further shared some of the best practices of e-Municipalities project like the Online Institutional Registration of Births & Deaths in Municipal Corporation of Delhi, GPS based Solid Waste Management System by Pimpri- Chinchwad Municipality in Maharashtra, Grievance Redressal system by Surat Municipality in Gujarat and others. He indicated the cities where e-Municipality MMP under NeGP is being implemented under JNNURM.

He also shared the list of identified services for e-Governance under e Municipalities and different service levels of the project.

The next session focused on the group recommendations on the topic given to them on 8th September, 2010. All the groups in general, have recommended the need for process reforms and institutional changes through improved and enhanced capacity building at the departmental level.

The Group 1 on Revenue, Registration & Stamps shared the vision to “Make real time updated land records available to the citizens in a cost effective manner at the Panchayat Level on a self sustainable model”. The key group recommendations includes Comprehensive electronic mutation tracking, real time updating system at tehsil level and integration of registration and land records to ensure the credibility and updated information available.

Group 2 (PDS) members recommended evaluating the possibility and feasibility to use Smart Cards in place of the manual Ration Cards being used currently. Another recommendation of the group was to link the PDS to UID in the backend and erase any redundant duplication therein.

The Group 3, that discussed the issues and challenges in the implementation of e-Governance in the Rural Development & Panchayati Raj sector and have recommended on setting up of online kiosks or linking to the CSCs and make sure that all the information and forms, to avail the benefits of different Government schemes & assistance programs, are available at the kiosks round the clock.

Group 4 had deliberations on the Urban Development & Housing sector, wherein the Group felt that a strong felt need to use ICT efficiently in Urban Local Bodies delivery process such that citizen can access municipal service ANYTIME,

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ANYWHERE. The group further recommended that Integration of UITs/JDA/RHB with ULB through online services be made thereby making the Websites more interactive and dynamic. They also felt the need for implementing kiosks on a PPP basis.

The summary of group presentations with a brief of the discussed points and the recommendations are excerpted put forth at Annexure – 3 with this report.

In the concluding session, Shri Sanjiv Mital, CEO of NISG summed-up the learning’s out of the 2-days spent in the Meet along with recommendations of the groups in a bird’s eye view. He praised the efforts of IT&C Department, Rajasthan and Rajcomp to make e-Gov related infrastructure facility and implementation support framework available in Rajasthan. He quoted the cumulative remarks from the participants indicated that a large focus is needs to be put in on the change of the processes and mindset of the implementers of e-Governance. Also need has been felt among the participants for conducting regular workshops as the current one at department level also. He mentioned various points like regular monitoring of the projects, strengthening SeMT and PeMT focus, conducting Assessment Study etc. that need to be followed and utilized further for institutional strengthening.

He further introduced methodology in place to address the Capacity Building needs for e-Gov in the country. He mentioned in brief on the current CB initiatives made available by NISG like the eGPX and STeP programs and other customized programs that can be thought on the basis of need felt at various levels. A summary of recommendation is at annexure 4.

The meet concluded with the closure address of the Hon’ble Minister, IT & C, Dr Jitendra Singh. He appreciated the focused participation of all the participants and praised the thoughtful recommendations made by the groups. He urged all his cabinet colleagues and the officials to take forward e-Gov initiatives in there respective departments and assure full technical support and facilitation by State IT department where ever required. He once again reiterated the vision put forth by Hon’ble CM that the true sense of e-Gov is in reaching the doorstep of the people in villages.

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Hon’ble minister also presented awards to four of the vibrant officers from the State Government for “Exemplary Leadership and ICT Achievements in e-Governance” recognizing contribution made by these officers in bringing e-Gov to their respective area of work and to encourage others also to take the lead. The workshop finally concluded with a vote of thanks by Sri Sanjay Malhotra, Secretary IT & C Government of Rajasthan.

4. FEEDBACK OF PARTICIPANTS

After completion of two day e-Governance Leadership Meet, NISG has taken feedback of the participants and analyzed as below: The summary of feedback is

Points on feedback Summary of the rating of participants on 1-5 scale

Contribution made by the respective topics/sessions to your exposure on the subject 4.03

Sequencing & Allocation of Time to sessions &

Topics 4.08

Comprehensiveness & usefulness of the reading supplement & training material provided 4.03

Extent to which Orientation training met expectations 4.10

Training Infrastructure Arrangements 4.40 (Average of 40 Participants, attempted feed back forms)

Additional Remarks / Suggestions by the Participants:

Key Points and suggestions of feedback

1. Most of the participants reckoned that all the states and department-level staff have to be oriented and trained on e-Governance on an overall perspective so that e-Governance can be a powerful tool for Government to directly reach the citizens. In their words - ‘The program was very-very useful and I suggest that it should be conducted frequently in all the states.

2. Most of the participants shared their thoughts on - Switching over to paperless working, use of more e-mails, online tendering and felt these should be made compulsory in all departments say within 3 months.

3. Participants shared that they are looking forward to do the following in their state going forward: Making the organizational structure to understand the benefits of e-Governance. The management levels are to be

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involved so that information is made available online so as to facilitate taking decisions as quickly as possible to avoid any pitfalls before it is too late for taking corrective steps”.

4. Most of the participants underlined the need to initiate advocacy in training programs and capacity building of the departments at the state and national level, on e-Governance. “IT resource to be part of each organization. Capacity of organizations to take decisions on BPR & ERP needs to be built up. This needs to be emphasized.”

5. Many of them agreed that this meeting facilitated new learning from real experiences and helped in building confidence in the initiative at working on the Cross-sectoral functions of the departments.

6. They further felt that an in-depth focus might be put on the following:

o successful e-Project experience

o E-waste Management

o How to exploit IT hardware and software tools

7. Participants felt that the sessions on projects like – TPDS, Bhoomi, Municipalities was very informative and success stories really helped them in planning newer initiatives in their respective departments.

8. Participation of the members in Group discussions and the enthusiasm shown by them in show-casing their recommendations was quite encouraging and the knowledge sharing in the Meet was quite visible.

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Annexure 1e- Gov Leadership Meet

for Government of Rajasthan (Under NeGP Capacity Building Scheme, Funded by DIT-GoI) Venue: SMS Convention Hall, Hotel Rambag Palace, Jaipur

Schedule

Wednesday 8th September, 2010Political and Policy Level

Time Topic Speaker/s

9:30 am - 11:30 am Inaugural Session

� Registration & video clip on the National e-Governance Plan (10 Min)

� Lighting of Lamp by Hon’ble Chief Minister, Rajasthan

� Welcome and Overview of Leadership Meet by Shri Sanjiv Mital, CEO, NISG

� Overview of the National e-Governance Plan (NeGP) and implementation Challenges, by Shri Shankar Aggarwal, Joint Secretary to GoI, DIT

� Creating a Unique Identification Number for every Resident in India by Shri R.S. Sharma, DG, Unique Identification Authority of India

� Address by Chief Secretary, Govt. of Rajasthan

� Address by Hon’ble Minister, IT&C

� Address by Hon’ble Chief Minister, Rajasthan

11:30am - 12:00 noon Tea Break

12:00 noon - 12:50 pm

Impact of e-Governance on lives of citizens Prof. Subhash Bhatnagar, IIM- Ahmedabad & Advisor

NISG

12:50 pm - 01:40 pm

Role of Leadership in bringing e-Governance to Masses: Karnataka Experience

Shri Rajeev Chawla, IAS, Government of Karnataka

01:40 pm - 2:40 pm Lunch – Break

02:40 pm - 03:30 pm

� Critical Success Factor for e-Gov Projects

� Creating Awareness

� Shri Piyush Gupta, Sr. GM CB&KM, NISG

� Smt Vineeta Dixit, Principal Consultant, NeGD, DIT-GoI

03:30 pm - 3:45 pm Group Briefing followed by Group Discussion

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Session in Groups (03:45 pm – 5:45 pm)

Group 1 (Revenue and Registration & Stamps)

03:45 pm - 5:45 pm Revenue and Registration & Stamps

Chair : Sh. Hema Ram Chaudhary Hon’ble Minister, Revenue Co- Chair: Sh. Murari Lal Meena, Hon’ble Minister of State, Revenue Participants : Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-1) Group Rapporteur: Principal Secretary, Revenue

Group 2 (Public Distribution System)

03:45 pm - 5:45 pm Public Distribution System

Chair: Sh. Babu Lal Nagar, Hon’ble Minister of State, Food & Civil Supplies (Independent Charge) Participants: Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-2) Group Rapporteur: Principal Secretary, Food & Civil Supplies

Group 3 (Rural Development & Panchayati Raj)

03:45 pm - 5:45 pm Rural Development & Panchayati Raj

Chair : Sh. Bharat Singh, Hon’ble Minister, Rural Development & Panchayati Raj Co- Chair: Sh. Ameen Khan, Hon’ble Minister of State Rural Development & Panchayati Raj Participants Sh. Braham Dev Kumawat, Hon’ble Parliamentary Secretary, Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-3) Group Rapporteur: Principal Secretary (PR&RD) and Secretary (Relief, DM&RD) & Commissioner (EGS)

Group 4 (Urban Development & Housing)

03:45 pm - 5:45 pm Urban Development & Housing

Chair: Sh. Shanti Dhariwal, Hon’ble Minister, Urban Development & Housing Participants Sh. Ramesh Meena, Hon’ble Parliamentary Secretary, Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-4)Group Rapporteur: Principal Secretary, Urban Development & Housing / Secretary, LSG

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Thursday 9th September, 2010 Time Topic Speaker/s

9:30 am - 09:45 am National Population Register (NPR) Dr. Rajendra Kumar, IAS, Director (Projects) NeGD, DIT,

GoI

09:45 am – 10:15 am

Common Service Centers- Special Purpose Vehicle

Strategic Control for e-Gov Projects

Shri V. Sivasubramanian, Director (Strategic Planning), NeGD DIT, GoI Shri Bhushan Mohan, Principal Consultant, NeGD, DIT-GoI

10:15 am - 10:40 am

Select e-Governance project Initiatives /MMP’s Session objectives: � To bring out the learning’s from

other states � To understand on-going central

implementation approach by the line Ministry/Department

Shri Srinath Chakravarthy, Vice President, NISG

Presentation and Recommendations to Plenary

10:40 am - 11:10 am

Presentation and Recommendations by Group Rapporteur Group 1

Chair : Sh. Hema Ram Chaudhary, Hon’ble Minister, Revenue

11:10 am - 11:40 am


Chair: Sh. Babu Lal Nagar, Hon’ble Minister of State, Food & Civil Supplies (Independent Charge)

11:40 am - 12:00 noon Tea Break

12:00 noon - 12:30 pm


Chair : Sh. Bharat Singh, Hon’ble Minister, Rural Development & Panchayati Raj

12:30 pm - 01:00 pm


Chair: Sh. Shanti Dhariwal, Hon’ble Minister, Urban Development & Housing

01:00 pm - 01:45 pm Concluding Session

Chair: Hon’ble IT&C Minister of Rajasthan

� Summary of the meet by NISG � Address by Hon’ble Minister, IT&C � Vote of thanks by Secretary, IT&C, GoR

01:45 pm Lunch

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Group Discussion - Session format

� Participants will be divided into groups for deliberation on focused sectors.

� Each group to discuss in different rooms.

� Each group to have the participation of concerned department’s Minister and Principal Secretary/s. Each group to also include one member from DIT, GoI / NISG

� Each group to prepare the way forward for e-governance with respect to its department(s). The way forward should include the long term vision, objectives, implementation strategy, challenges, milestones and timelines.

� The recommendations to be presented in the Plenary Session by the Groups.

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Annexure 2

List of Participants

(Apart from the list of the participants indicated below, there were around 60 participants from the Department of IT&C, RajComp,

other organizations and related Agencies)

S.NO NAME DESIGNATION / DEPARTMENT CADRE

1. SH. ASHOK GEHLOT HON’BLE CHIEF MINISTER OF RAJASTHAN

2. SH. HEMA RAM CHAUDHARY REVENUE, COLONISATION, SAINIK KALYAN. CABINET

MINISTER

3. SMT. BEENA KAK

TOURISM, ART, CULTURE AND ARCHEOLOGY, WOMEN AND CHILD DEVELOPMENT, PRINTING AND STATIONERY.

CABINET MINISTER

4. SH. BHARAT SINGH RURAL DEVELOPMENT AND PANCHAYATI RAJ.

CABINET MINISTER

5. SH. MAHIPAL MADERNA

WATER RESOURCES, INDIRA GANDHI CANAL PROJECT, PUBLIC HEALTH AND ENGINEERING, GROUND WATER, COMMAND AREA DEVELOPMENT.

CABINET MINISTER

6. SH. SHANTI KUMAR DHARIWAL

HOME, LAW AND JUSTICE, PARLIAMENTARY AFFAIRS, URBAN DEVELOPMENT & HOUSING (ADDITIONAL CHARGE), LOCAL SELF BODIES (ADDITIONAL CHARGE).

CABINET MINISTER

7. DR. JITENDAR SINGH MINISTER IT & C

8. SH. BRAHAMDEV KUMAWAT RURAL DEVELOPMENT AND PANCHYATI RAJ CABINET

SECRETARY

9. SH. RAMESH MEENA HOME, LAW AND JUSTICE, PARLIAMENTARY AFFAIRS, URBAN DEVELOPMENT & HOUSING, LOCAL SELF BODIES

CABINET SECRETARY

10. SH. MURARI LAL MEENA

TECHNICAL EDUCATION (AGRICULTURE) (INDEPENDENT), REVENUE, COLONISATION, SANIK KALYAN

STATE MINISTER

11. SH. RAMKISHORE SAINI

SOCIAL JUSTICE AND EMPOWERMENT, JAIL (INDEPENDENT).

STATE MINISTER

12. SH. BHAROSI LAL JATAV

ESTATE (INDEPENDENT), MOTOR GARAGE (INDEPENDENT), AGRICULTURE, ANIMAL HUSBANDRY & FISHERIES

STATE MINISTER

13. SH. BABULAL NAGAR FOOD AND CIVIL SUPPLIES, DAIRY STATE MINISTER (IND. CHARGE)

14. SH.PRAMOD JAIN 'BHAYA' PUBLIC WORKS DEPARTMENT

STATE MINISTER (IND. CHARGE)

15. SH. RAM LAL JAT FOREST & ENVIRONMENT, MINES (ADDITIONAL CHARGE)

STATE MINISTER (IND. CHARGE)

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16. SH. S AHMAD CHIEF SECRETARY IAS

17. SMT. MEENAKSHI HOOJA

CHAIRPERSON, BOARD OF REVENUE, RAJASTHAN, AJMER IAS

18. SHRI ASHOK SAMPATRAM

PRINCIPAL SECRETARY TO GOVERNMENT, SCHOOL AND SANSKRIT EDUCATION, RAJASTHAN, JAIPUR

IAS

19. SHRI A. MUKHOPADHAYA

PRINCIPAL SECRETARY TO HON'BLE GOVERNOR, RAJASTHAN, JAIPUR IAS

20. SHRI ASHOK SHEKHAR

PRINCIPAL SECRETARY TO GOVERNMENT, JUSTICE DEPARTMENT, RAJASTHAN, JAIUR IAS

21. SHRI ROHIT R. BRANDON

PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF MINORITY AFFAIRS, JAIPUR

IAS

22. DR. ASHOK SINGHVI

PRINCIPAL SECRETARY TO GOVERNMENT, ADMINISTRATION REFORMS, COORDINATION, REMOVAL OF PUBLIC GRIVENCES, PRINTING & STATIONERY,JAIPUR

IAS

23. SHRI KHEMRAJ CHAUDHARY

PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF PERSONNEL, RAJASTHAN, JAIPUR

IAS

24. SHRI B. N. SHARMA PRINCIPAL SECRETARY TO GOVERNMENT, MEDICAL & HELATH AND FAMILY WELFARE DEPARTMENT, RAJASTHAN, JAIPUR

IAS

25. SMT. KIRAN SONI GUPTA

PR.SECY.TO GOVT.,GAD,CABINET SECRETARIAT,CIVIL AVIATION,ESTATE & STATE MOTOR GARAGE DEPTT, & CHIEF OF PROTOCOL,RAJASTHAN, JAIPUR

IAS

26. SHRI SIYA RAM MEENA

SECRETARY TO GOVERNMENT, TRIBAL AREA DEVELOPMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

27. SHRI NIRANJAN KUMAR ARYA

COMMISSIONER, COMMERICAL TAXES DEPARTMENT, RAJASTHAN, JAIPUR IAS

28. SHRI ROHIT KUMAR SINGH

SECRETARY TO GOVERNMENT, SPORTS AND YOUTH AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

29. SHRI MAHAVEER SINGH

INSPECTOR GENERAL, REGISTRATION AND STAMPS, RAJASTHAN, AJMER IAS

30. SHRI NARESH PAL GANGWAR

SECRETARY TO GOVERNMENT, ENERGY DEPARTMENT & C.M.D., RAJASTHAN RENEWABLE ENERGY CORPORATION, RAJASTHAN, JAIPU

IAS

31. SHRI PRAVEEN GUPTA

PROJECT DIRECTOR, RAJASTHAN HEALTH SYSTEM DEVELOPMENT PROJECT, JAIPUR IAS

32. SHRI C. K. MATHEW ADDITIONAL CHIEF SECRETARY TO GOVERNMENT, FINANCE & POLICY PLANNING, RAJASTHAN, JAIPUR

IAS

33. SHRI UMRAO SALODIA

PRINCIPAL SECRETARY TO GOVERNMENT, LITERATURE, ART & CULTURE AND C.E.O., AMBER DEVELOPMENT & MANAGEMENT AUTHORITY, JAIPUR

IAS

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34. SHRI G. S. SANDHU CHAIRMAN AND MANAGING DIRECTOR, RAJASTHAN FINANCIAL CORPORATION, JAIPUR

IAS

35. SHRI OM PRAKASH MEENA

PRINCIPAL SECRETARY TO GOVERNMENT, FOOD, CIVIL SUPPLY AND CONSUMER AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

36. SHRI PANKAJ COMMISSIONER, DEPARTMENTAL ENQURIES, RAJASTHAN, JAIPUR IAS

37. SHRI RAJ HANS UPADHYAY

COMMISSIONER, INDUSTRIES DEPARTMENT, RAJASTHAN, JAIPUR IAS

38. SHRI VIPIN CHANDRA SHARMA

PRINCIPAL SECRETARY TO GOVERNMENT, TECHNICAL EDUCATION, RAJASTHAN, JAIPUR

IAS

39. SHRI DAMODAR SHARMA

CHAIRMAN, INDIRA GANDHI NAHAR BOARD, JAIPUR IAS

40. SHRI UMESH KUMAR ADMINISTRATOR, RAJASTHAN STATE AGRICULTURE MARKETING BOARD, JAIPUR IAS

41. SHRI OM PRAKASH SAINI

PRINCIPAL SECRETARY TO GOVERNMENT, HORTICULTURE DEPARTMENT, RAJASTHAN, JAIPUR

IAS

42. SMT. SEEMA BAHUGUNA

PRINCIPAL SECRETARY TO GOVERNMENT, PROGRAMME IMPLEMENTATION, RAJASTHAN, JAIPUR

IAS

43. SHRI B. L. ARYA PRINCIPAL SECRETARY TO GOVERNMENT, REVENUE, COLONISATION, WAKF AND SANIK KALYAN DEPARTMENT, RAJASTHAN, JAIPUR

IAS

44. SHRI RAJEEVA SWARUP

PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF INFORMATION AND PUBLIC RELATION , RAJASTHAN, JAIPUR

IAS

45. SHRI JAGDISH CHANDRA MOHANTY

COMMISSIONER, AGRICULTURE DEPARTMENT, RAJASTHAN, JAIPUR IAS

46. SHRI MADHUKAR GUPTA

COMMISSIONER, SOCIAL JUSTICE AND EMPOWERMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

47. SMT. VEENU GUPTA COMMISSIONER, RAJASTHAN PRATHAMIK SHIKSHA PARISHAD, JAIPUR IAS

48. SHRI SAMIR SINGH CHANDEL

COMMISSIONER, DEPARTMENTAL ENQURIES, RAJASTHAN, JAIPUR IAS

49. SHRI RAMESH KUMAR JAIN

COMMISSIONER, STATE INSURANCE AND PROVIDEND FUND DEPARTMENT, RAJASTHAN, JAIPUR

IAS

50. SHRI RAJAT KUMAR MISHRA

SECRETARY TO CHIEF MINISTER, RAJASTHAN, JAIPUR IAS

51. SHRI VINOD PANDYA SPECIAL SECRETARY TO GOVERNMENT, FINANCE (EXP.) DEPARTMENT, RAJASTHAN, JAIPUR

IAS

52. SHRI JOGA RAM COMMISSIONER, COLONISATION, BIKANER IAS

53. SHRI C. S. RAJAN PRINCIPAL SECRETARY TO GOVERNMENT, RURAL DEVELOPMENT AND PANCHYATI RAJ DEPARTMENT, RAJASTHAN, JAIPUR

IAS

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54. SHRI RAM LUBHAYA

PR. SECRETARY TO GOVT., WATER RESOURCES DEPTT. STATE WATER RESOURCES PLANNING DEPTT. INDIRA GANDHI CANAL DEPTT. PHED & G.W., JPR.

IAS

55. SHRI TAPESH PAWAR COMMISSIONER, DEPARTMENTAL ENQUIRES, RAJASTHAN, JAIPUR IAS

56. SHRI RAVI SHANKAR SRIVASTAVA

SECRETARY, RAJASTHAN STATE HUMAN RIGHT COMMISSION, JAIPUR IAS

57. SHRI YADUVENDRA MATHUR

SECRETARY TO GOVERNMENT, FINANCE (BUDGET) DEPARTMENT, RAJASTHAN, JAIPUR

IAS

58. SHRI S. K. AGGARWAL

CHAIRMAN AND MANAGING DIRECTOR, RAJASTHAN STATE VIDHYUT PRASARAN NIGAM LIMITED, JAIPUR

IAS

59. SHRI PREM SINGH MEHRA

REGISTRAR, COOPERATIVE SOCIETIES, RAJASTHAN, JAIPUR IAS

60. SHRI TANMAY KUMAR

SECRETARY TO GOVERNMENT, RELIEF, DISASTER MANAGEMENT & RURAL DEVELOPMENT AND COMMISSIONER, E.G.S., RAJASTHAN, JAIPUR

IAS

61. DR. PRITAM B. YASHVANT

/MISSION DIRECTOR, NATIONAL RURAL HEALTH MISSION CUM DEPUTY SECRETARY TO GOVERNMENT, RAJASTHAN, JAIPUR

IAS

62. SMT. ASHA SINGH ADDITIONAL CHIEF SECRETARY (DEVELOPMENT) AND DEVELOPMENT COMMISSIONER, RAJASTHAN, JAIPUR

IAS

63. SHRI L. P. KOTHARI CHAIRMAN, RAJASTHAN HOUSING BOARD, JAIPUR IAS

64. DR. V. S. SINGH

PRINCIPAL SECRETARY TO GOVERNMENT, ENVIRONMENT, FOREST AND CHAIRMAN, RAJASTHAN STATE POLLUTION CONTROL BOARD, JAIPUR

IAS

65. KUM. NILIMA JAUHARI

ADMINISTRATOR, RAJASTHAN STATE LAND DEVELOPMENT BANK, JAIPUR IAS

66. SHRI GURDIAL SINGH SANDHU

PRINCIPAL SECRETARY TO GOVERNMENT,URBAN DEVELOPMENT & HOUSING DEPTT., LSG & CHAIRMAN,JAIPUR METRO RAIL CORP.LTD.,RAJASTHAN, JAIPUR

IAS

67. SHRI SUNIL ARORA PRINCIPAL SECRETARY TO GOVERNMENT, INDUSTRIES, STATE ENTERPRISES AND N.R.I. AND CHAIRMAN, RIICO, JAIPUR

IAS

68. SHRI RAKESH VERMA PRINCIPAL SECRETARY TO GOVERNMENT, SCIENCE AND TECHNOLOGY DEPARTMENT, RAJASTHAN, JAIPUR

IAS

69. KUM. GURJOT KAUR CHAIRMAN AND MANAGING DIRECTOR, SPINFED, JAIPUR IAS

70. DR. DINESH KUMAR GOYAL

PRINCIPAL SECRETARY TO GOVERNMENT, PUBLIC WORKS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

71. DR. PURUSHOTTAM AGARWAL

COMMISSIONER (INVESTMENT & N.R.I.S), BUREAU OF INVESTMENT PROMOTION & PR. SECY. TO GOVT., PROGRAMME IMPLIMENTATION, RAJ., JAIPUR

IAS

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72. SHRI DEVENDRA BHUSHAN GUPTA

PRINCIPAL SECRETARY TO GOVERNMENT, PLANNING DEPARTMENT, RAJASTHAN, JAIPUR

IAS

73. SHRI MANOHAR KANT KALOHIA

PRINCIPAL SECRETARY TO GOVERNMENT, LABOUR AND EMPLOYMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

74. SHRI MUKESH KUMAR SHARMA

PRINCIPAL SECRETARY TO GOVERNMENT, MEDICAL EDUCATION, RAJASTHAN, JAIPUR IAS

75. SMT. USHA SHARMA PRINCIPAL SECRETARY TO GOVERNMENT AND COMMISSIONER, TOURISM DEPARTMENT, RAJASTHAN, JAIPUR

IAS

76. SHRI DEEPAK UPRETI

COMMISSIONER, TRANSPORT DEPARTMENT AND EX-OFFICIO SECRETARY TO GOVERNMENT, TRANSPORT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

77. SHRI PAWAN KUMAR GOYAL

COMMISSIONER, RAJASTHAN HOUSING BOARD, JAIPUR IAS

78. SHRI RAJENDRA BHANAWAT MANAGING DIRECTOR, RIICO, JAIPUR IAS

79. DR. R. VENKATESWARAN

SECRETARY TO GOVERNMENT, L.S.G., RAJASTHAN, JAIPUR IAS

80. SHRI SUDHANSH PANT

COMMISSIONER, JAIPUR DEVELOPMENT AUTHORITY, JAIPUR IAS

81. SHRI RAMESH N. MEHROTRA

PRINCIPAL CHIEF CONSERVATOR OF FORESTS (HEAD OF FOREST FORCE), RAJASTHAN, JAIPUR

IFS

82. SHRI UMESH MOHAN SAHAI

PRINCIPAL CHIEF CONSERVATOR OF FORESTS (TRAINING, RESEARCH, EXTENSION & EDUCATION), RAJASTHAN, JAIPUR

IFS

83. SHRI ARUN SEN PRINCIPAL CHIEF CONSERVATOR OF FORESTS, WORK PLAN AND FOREST SETTLEMENT, RAJASTHAN, JAIPUR

IFS

84. DR. M. K. DEVARAJAN

CHAIRMAN AND MANAGING DIRECTOR, RAJSICO, JAIPUR IPS

85. SHRI K. S. BAINS DIRECTOR GENERAL OF POLICE, HOME GUARD AND CIVIL DEFENCE, RAJASTHAN, JAIPUR

IPS

86. SHRI H. C. MEENA DIRECTOR GENERAL OF POLICE, RAJASTHAN, JAIPUR IPS

87. SHRI KAPIL GARG ADDITIONAL DIRECTOR GENERAL OF POLICE, ANTI TERRORIST SQUAD, AND SPECIAL OPERATION GROUP, JAIPUR

IPS

88. SH K. C. TAILOR DIRECTOR, TREASURIES & ACCOUNTS OTHER

89. SHRI VINAY KUMAR MATHUR

CHIEF ENGINEER (RURAL), PHED, JAL BHANAV, 2 CIVIL LINE, JAIPUR PHED

90. SHRI AGAM MATHUR CHIEF ENGINEER (BISALPUR), PHED, JAL BHANAV, 2 CIVIL LINE, JAIPUR PHED

91. SHRI CHIRANGI LAL CHIEF ENGINEER (ROADS & BUILDINGS), PWD, RAJASTHAN, JAIPUR PWD

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92. SHRI B. P. CHAUHAN CHIEF ENGINEER (SPECIAL SCHEME) ), PWD, RAJASTHAN, JAIPUR PWD

93. SHRI H. L. MEENA CHIEF ENGINEER (PMGSY), PWD, RAJASTHAN, JAIPUR PWD

94. SHRI G. R. BHANSHALI

CHIEF ENGINEER, WATER RESOURCES DEPARTMENT, JLN MARG, JAIPUR WR

95. SH. MUSTAFA SHEIKH, PRO, CM OFFICE

96. SH. RAJ SINGH, DG, IGPRS, JAIPUR

97. SH. G.R. SHARMA ACT (WRD) JAIPUR

98. SH. M.D. SHRIVANKAR, MD, RKCL

99. SH. ASHUTOSH PEDANKAR, COLLECTOR, ALWAR

IAS

100. SH. PAWAN ARORA, RAS

101. SH. RAJESH SAXENA, SYSTEM ANALYST, JDA

102. SH. PRAKASH TEKWANI

103. SH. LOKNATH SONY, ADM CITY, JAIPUR

104. SH. RUBINDER SINGH, CEO, PDCOR

105. SH. BHASKAR PRASAD, SR. VICE PRESIDENT, IETS

106. DR. TRIPATHI, RAJ RAJ MEDICAL UNIVERSITY

107. SH. HARISH NAWANI HR &ADMIN

108. SH. BHUSHAN MOHAN, PC, DIT, NEGD

109. SH. V. SIVASUBRAMANIAR, DIRECTOR, STRATEGY PLANNING

110. COMMISSIONER, RTI, RAJASTHAN

111.SH. SANJAY MALHOTRA, SECRETARY & COMMISSIONER, DOIT&C

112.SH.A.M.DESHPANDAY, AD, DOIT&C

113. SH. ASHWANI KUMAR ED, RAJCOMP

114.SH. PRAMOD AGARWAL SA, DOIT&C

115. SH. O.M.RAJOTIA, CAO, DOIT&C

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116.SMT. KUSUM GOSWAMI, SA, DOIT&C

117. SH. AKUL BHARGAVA ,SA, DOIT&C

118. SH. DARBARI LAL, ACP, PLANNING DEPARTMENT

119. SH. KAILASH GUPTA, ACP, DOP

120. SH. ARVIND MOHAN, ACP, COLLECTORATE,

121. SH. RAJESH PASI, ACP, SOIL CONSERVATION & WATER SHED

122.SH. HARI SHANKAR AGARWAL, ACP, AGRICULTURE

123.SMT. PREETI SUROLIA, DY. MANAGER, RAJCOMP

124.SMT. PREEETI SUROLIA, DY. MANAGER, RAJCOMP

125. SH. AQUEEL AHMAD, PROJECT MANAGER, RAJCOMP

In addition to above around 60 officers from the Department of IT&C, RajComp, other organizations and related Agencies were also participated in the program)

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Annexure 3

Write-up on Group Discussions & Recommendations

e-Gov Leadership Meet for Govt. of Rajasthan

8-9 September, 2010

As part of the program schedule, on the first day of the Leadership Meet conducted for the political and policy level participants of Government of Rajasthan, the participants have been categorized into 4 groups to conduct deliberations on focused sectors. The following is a brief of the discussion & recommendations:

Group 1:Topic of Discussion: Revenue, Registration & Stamps

While the discussion was chaired by Shri.Hema Ram Chudhary, Hon’ble Minister, Revenue Department, the participant profiles constituted Hon’ble Ministers, Prl. Secretary of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, Revenue Department,Government of Rajasthan.

The group presented their discussion points and recommendations in the Plenary Session on the second day of the Meet. The following is an excerpt of the Presentation detailed by the group:

Discussion Points:

� Patwari’s Monopoly

� Records not updated in real time

� Unavailability of updated maps

� Processes not time bound

� Huge backlog of Tarmims updation

� No link between SRO and Tehsil

� Different scales in revenue maps across the state

� Outdated and lengthy survey techniques and dwindling survey staff

Vision of the Group Discussion:

“Make real time updated land records available to the citizens in a cost effective manner at the Panchayat Level on a self sustainable model”

Implementation Strategy

� Process re-engineering and its legal enablement

� Scanning, digitization and digital updation of revenue maps

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� Comprehensive electronic mutation tracking and real time updating system at tehsil level

� Integration of registration and land records

� Strengthening of Revenue and Survey departments through

� Capacity Building

� Manpower and Resource augmentation

� Increase awareness among stakeholders especially farmers

� Funding through NLRMP Action Plan

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LIST OF PARTICIPANTS(GROUP 1 – REVENUE AND REGISTRATION & STAMPS)

S.NO.

NAME DESIGNATION / DEPARTMENT CADRE

1. SH. HEMA RAM CHAUDHARY REVENUE, COLONISATION, SAINIK KALYAN. CABINET MINISTER

2. SH. MURARI LAL MEENA TECHNICAL EDUCATION (AGRICULTURE) (INDEPENDENT), REVENUE, COLONISATION, SANIK KALYAN

STATE MINISTER

3. SMT. MEENAKSHI HOOJA CHAIRPERSON, BOARD OF REVENUE, RAJASTHAN, AJMER

IAS

4. SHRI ASHOK SAMPATRAM PRINCIPAL SECRETARY TO GOVERNMENT, SCHOOL AND SANSKRIT EDUCATION, RAJASTHAN, JAIPUR

IAS

5. SHRI A. MUKHOPADHAYA PRINCIPAL SECRETARY TO HON'BLE GOVERNOR, RAJASTHAN, JAIPUR

IAS

6. SHRI ASHOK SHEKHAR PRINCIPAL SECRETARY TO GOVERNMENT, JUSTICE DEPARTMENT, RAJASTHAN, JAIUR

IAS

7. SHRI ROHIT R. BRANDON PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF MINORITY AFFAIRS, JAIPUR

IAS

8. DR. ASHOK SINGHVI PRINCIPAL SECRETARY TO GOVERNMENT, ADMINISTRATION REFORMS, COORDINATION, REMOVAL OF PUBLIC GRIVENCES, PRINTING & STATIONERY,JAIPUR

IAS

9. SHRI KHEMRAJ CHAUDHARY PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF PERSONNEL, RAJASTHAN, JAIPUR

IAS

10. SHRI B. N. SHARMA PRINCIPAL SECRETARY TO GOVERNMENT, MEDICAL & HELATH AND FAMILY WELFARE DEPARTMENT, RAJASTHAN, JAIPUR

IAS

11. SMT. KIRAN SONI GUPTA PR.SECY.TO GOVT.,GAD,CABINET SECRETARIAT,CIVIL AVIATION,ESTATE & STATE MOTOR GARAGE DEPTT, & CHIEF OF PROTOCOL,RAJASTHAN, JAIPUR

IAS

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12. SHRI SIYA RAM MEENA SECRETARY TO GOVERNMENT, TRIBAL AREA DEVELOPMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

13. SHRI NIRANJAN KUMAR ARYA COMMISSIONER, COMMERICAL TAXES DEPARTMENT, RAJASTHAN, JAIPUR

IAS

14. SHRI ROHIT KUMAR SINGH SECRETARY TO GOVERNMENT, SPORTS AND YOUTH AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

15. SHRI MAHAVEER SINGH INSPECTOR GENERAL, REGISTRATION AND STAMPS, RAJASTHAN, AJMER

IAS

16. SHRI NARESH PAL GANGWAR SECRETARY TO GOVERNMENT, ENERGY DEPARTMENT & C.M.D., RAJASTHAN RENEWABLE ENERGY CORPORATION, RAJASTHAN, JAIPU

IAS

17. SHRI PRAVEEN GUPTA PROJECT DIRECTOR, RAJASTHAN HEALTH SYSTEM DEVELOPMENT PROJECT, JAIPUR

IAS

18. DR. M. K. DEVARAJAN CHAIRMAN AND MANAGING DIRECTOR, RAJSICO, JAIPUR

IPS

Group 2:

Topic of Discussion: Transforming Rajasthan Public Distribution System

While the discussion was chaired by Shri Babu Lal Nagar, Hon’ble Minister, of State, Food & Civil Supplies (Independent Charge), the participant profiles constituted Hon’ble Ministers, Prl. Secretary of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, Food & Civil Supplies Department, Government of Rajasthan.

The group presented their discussion points and recommendations in the Plenary Session. The following is an excerpt of the Presentation detailed by the group:

Objectives of Rajasthan PDS

� Ensure that entitlement reaches the right person � Ensure that ration is available throughout the month � Reduce diversion, bogus& duplicate cards

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Issues Faced:

� Leakages in the PDS System o Maximum in case of APL Food Grains o High in Kerosene Distribution

� Duplicate or Bogus Cardso Due to Migrationo Fake BPL Records

� Vested Interests leading to Citizen distress

Strategic Options Discussed

� Smart Card Vs Coupons � Distribution System options

o Coop Vs Pvt Vs SHG o GP AS Distribution Channel o Multiple Channels of Distribution

� Doorstep Delivery to FPS o Must ensure separation of concerns

� Wheat flour Vs Wheat Grain � Specific Strategy for Kerosene

Points Considered

� Revisit of BPL Lists planned � Prepare a long term strategy considering expected future policy changes � UID Project & PDS

o Making the PDS system UID-ready will eliminate duplicates o UID Project will stop ration cards being used as address proof by

APL � Increased public awareness will improve demand for better services

Recommendations & Action Points

� Pilot study for food coupons Vs Smart Cards in one district – 3-4 months � Roll-out across State, based on pilot findings – 1-2 years � Linking of UID project and PDS database for de-duplication – 3-6 months � Web-based solution for online monitoring of PDS – 1-2 years � Study of mobile based solution for alerts, updates & monitoring of FPS � Issue of new ration cards – 3-6 months � Gram Panchayats as an alternative delivery channel alongwith coop, SHG,

GSS and other institutions � Number of family members should be termed as a UNIT instead of number

of ration cards for allocation � Create a cadre of Food Security Managers (1 per 1.5 lakh citizens)

immediately � Fortified Atta instead of Wheat to reduce diversion across state

Challenges Foreseen

� Implementation challenges

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o Connectivity for online authentication � 100% foolproof may not be possible � Current commissions may not be viable for the FPS Owner

Other innovative options discussed

� Alternative delivery channels o Automatic vending machines

� Logistics � Backup

o Supermarkets � Direct subsidy Vs Distribution of commodities

o Self sufficiency needed for direct benefit � Citizen should have choice from multiple ration shops

LIST OF PARTICIPANTS(GROUP 2 – PUBLIC DISTRIBUTION SYSTEM)

S. NO.


1. SMT. BEENA KAK TOURISM, ART, CULTURE AND ARCHEOLOGY, WOMEN AND CHILD DEVELOPMENT, PRINTING AND STATIONERY.

CABINET MINISTER

2. SH. BABULAL NAGAR FOOD AND CIVIL SUPPLIES, DAIRY STATE MINISTER (IND.

CHARGE)

3. SHRI C. K. MATHEW ADDITIONAL CHIEF SECRETARY TO GOVERNMENT, FINANCE & POLICY PLANNING, RAJASTHAN, JAIPUR

IAS

4. SHRI UMRAO SALODIA

PRINCIPAL SECRETARY TO GOVERNMENT, LITERATURE, ART & CULTURE AND C.E.O., AMBER DEVELOPMENT & MANAGEMENT AUTHORITY, JAIPUR

IAS

5. SHRI G. S. SANDHU CHAIRMAN AND MANAGING DIRECTOR, RAJASTHAN FINANCIAL CORPORATION, JAIPUR

IAS

6. SHRI OM PRAKASH MEENA

PRINCIPAL SECRETARY TO GOVERNMENT, FOOD, CIVIL SUPPLY AND CONSUMER AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

7. SHRI PANKAJ COMMISSIONER, DEPARTMENTAL ENQURIES, RAJASTHAN, JAIPUR

IAS

8. SHRI RAJ HANS UPADHYAY

COMMISSIONER, INDUSTRIES DEPARTMENT, RAJASTHAN, JAIPUR

IAS

9. SHRI VIPIN CHANDRA SHARMA

PRINCIPAL SECRETARY TO GOVERNMENT, TECHNICAL EDUCATION, RAJASTHAN, JAIPUR

IAS

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10. SHRI DAMODAR SHARMA

CHAIRMAN, INDIRA GANDHI NAHAR BOARD, JAIPUR

IAS

11. SHRI UMESH KUMAR ADMINISTRATOR, RAJASTHAN STATE AGRICULTURE MARKETING BOARD, JAIPUR

IAS

12. SHRI OM PRAKASH SAINI

PRINCIPAL SECRETARY TO GOVERNMENT, HORTICULTURE DEPARTMENT, RAJASTHAN, JAIPUR

IAS

13. SMT. SEEMA BAHUGUNA

PRINCIPAL SECRETARY TO GOVERNMENT, PROGRAMME IMPLEMENTATION, RAJASTHAN,

IAS

14. SHRI B. L. ARYA PRINCIPAL SECRETARY TO GOVERNMENT, REVENUE, COLONISATION, WAKF AND SANIK KALYAN DEPARTMENT, RAJASTHAN,

IAS

15. SHRI RAJEEVA SWARUP

PRINCIPAL SECRETARY TO GOVERNMENT, DEPARTMENT OF INFORMATION AND PUBLIC RELATION , RAJASTHAN, JAIPUR

IAS

16. SHRI JAGDISH CHANDRA MOHANTY

COMMISSIONER, AGRICULTURE DEPARTMENT, RAJASTHAN, JAIPUR

IAS

17. SHRI MADHUKAR GUPTA

COMMISSIONER, SOCIAL JUSTICE AND EMPOWERMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

18. SMT. VEENU GUPTA COMMISSIONER, RAJASTHAN PRATHAMIK SHIKSHA PARISHAD,

IAS

19. SHRI SAMIR SINGH CHANDEL

COMMISSIONER, DEPARTMENTAL ENQURIES, RAJASTHAN, JAIPUR

IAS

20. SHRI RAMESH KUMAR JAIN

COMMISSIONER, STATE INSURANCE AND PROVIDEND FUND DEPARTMENT, RAJASTHAN, JAIPUR

IAS

21. SHRI RAJAT KUMAR MISHRA

SECRETARY TO CHIEF MINISTER, RAJASTHAN, JAIPUR

IAS

22. SHRI VINOD PANDYA SPECIAL SECRETARY TO GOVERNMENT, FINANCE (EXP.) DEPARTMENT, RAJASTHAN, JAIPUR

IAS

23. SHRI JOGA RAM COMMISSIONER, COLONISATION, BIKANER IAS

24. SHRI K. S. BAINS DIRECTOR GENERAL OF POLICE, HOME GUARD AND CIVIL DEFENCE, RAJASTHAN, JAIPUR

IPS

25. SHRI H. C. MEENA DIRECTOR GENERAL OF POLICE, RAJASTHAN, JAIPUR

IPS

26. SHRI RAMESH N. MEHROTRA

PRINCIPAL CHIEF CONSERVATOR OF FORESTS (HEAD OF FOREST FORCE)

IFS

27. SH K. C. TAILOR DIRECTOR, TREASURIES & ACCOUNTS OTHER

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Group 3:Topic of Discussion: Rural Development & Panchayati Raj

The discussion was chaired by Shri Bharat Singh, Hon’ble Minister, of State, Rural Development & Panchayati Raj, the participant profiles constituted

Hon’ble Parliamentary Secretary, Hon’ble Ministers, Prl. Secretary of respective,

allied departments and others. The group deliberations were reported by the Principal Secretary, PR&RD Department, & Secretary (Relief, DM&RD) &

Commissioner (EGS), Government of Rajasthan.

The group presented their discussion points and recommendations in the Plenary

Session after Group 2. The following is an excerpt of the Presentation detailed by

the group:

e-Gov Initiatives

� Creation of Rural ICT infrastructure o Bharat Nirman Rajiv Gandhi Sewa Kendra

� Ongoing initiatives o e-Gram o e-Sampada o PRIA Soft –“Financial Management System”

� New initiatives o Delivery of Key Certificates through Kiosks (DoIT&C) o End to End ICT Solution for NREGS (RD&PR) o Call Centre for Public Grievance Redressal in PHED & NREGS o MIS for Rural Development and Panchayati Raj

End to End ICT solution for NREGS

� Transaction based MIS o Ensuring attendance at workplace o Calculation of Task & Wages on daily basis o Timely payment of Wages o Information dissemination through kiosks o Integration with UIDAI & Banks

� Tri-partite MoU amongst GoR, NIC, NICSI under finalization

Ongoing initiatives

� e-Gram o MIS of critical village level services

� e-Sampada o Web-based Gram Sampada (Asset) Register

� PRIA Soft o Financial Accounting Management System for Rural Development &

Panchayati Raj Department

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Delivery of Key Certificates through Kiosks

� Bonafide, Caste, Income, Birth & Death Certificates � Process Re-engineering

o Re-designing of process flow o Standardization of Forms o Digital signature o Secure stationary o Backend Automation

� Pilot for Bonafide Certificate ready for launch (Home Department and IT&C)

Call Centre for Public Grievance Redressal

� Roll out in PHED by 30thSept. 2010 � EoI under finalization for NREGS

o “Single Point of Access”–Toll Free number o GIS enabled MIS o Facility of SMS o Information Collection o Monitoring of MIS alerts o Integration with Citizen Contact Centre of GoI

MIS for Rural Development & Panchayati Raj Department

� Process Re-engineering � Transaction based/ Process Driven � Web enabled � GIS enabled � Government Interface � Citizen Interface � Integration with e-Sanchar

Other initiatives

� Biometric based attendance monitoring of village level functionaries � Streamlining salary disbursement by linking biometric attendance with

employee database � Creation of beneficiaries’ database � Making available downloadable forms of all schemes at Kiosks

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LIST OF PARTICIPANTS(GROUP 3 – RURAL DEVELOPMENT & PANCHAYATI RAJ)

S. NO.


1. SH. BHARAT SINGH RURAL DEVELOPMENT AND PANCHAYATI RAJ.

CABINET MINISTER

2. SH. RAMKISHORE SAINI SOCIAL JUSTICE AND EMPOWERMENT, JAIL (INDEPENDENT).

STATE MINISTER

3. SH. BHAROSI LAL JATAV ESTATE (INDEPENDENT), MOTOR GARAGE (INDEPENDENT), AGRICULTURE, ANIMAL HUSBANDRY & FISHERIES

STATE MINISTER

4. SH. BRAHAMDEV KUMAWAT

RURAL DEVELOPMENT AND PANCHYATI RAJ

CABINET SECRETARY

5. SHRI C. S. RAJAN PRINCIPAL SECRETARY TO GOVERNMENT, RURAL DEVELOPMENT AND PANCHYATI RAJ DEPARTMENT, RAJASTHAN, JAIPUR

IAS

6. SHRI RAM LUBHAYA PR. SECRETARY TO GOVT., WATER RESOURCES DEPTT. STATE WATER RESOURCES PLANNING DEPTT. INDIRA GANDHI CANAL DEPTT. PHED & G.W., JPR.

IAS

7. SHRI TAPESH PAWAR COMMISSIONER, DEPARTMENTAL ENQUIRES, RAJASTHAN, JAIPUR

IAS

8. SHRI RAVI SHANKAR SRIVASTAVA

SECRETARY, RAJASTHAN STATE HUMAN RIGHT COMMISSION, JAIPUR

IAS

9. SHRI YADUVENDRA MATHUR

SECRETARY TO GOVERNMENT, FINANCE (BUDGET) DEPARTMENT, RAJASTHAN, JAIPUR

IAS

10. SHRI S. K. AGGARWAL CHAIRMAN AND MANAGING DIRECTOR, RAJASTHAN STATE VIDHYUT PRASARAN NIGAM LIMITED, JAIPUR

IAS

11. SHRI PREM SINGH MEHRA REGISTRAR, COOPERATIVE SOCIETIES, RAJASTHAN, JAIPUR

IAS

12. SHRI TANMAY KUMAR SECRETARY TO GOVERNMENT, RELIEF, DISASTER MANAGEMENT & RURAL DEVELOPMENT AND COMMISSIONER, E.G.S., RAJASTHAN, JAIPUR

IAS

13. DR. PRITAM B. YASHVANT /MISSION DIRECTOR, NATIONAL RURAL HEALTH MISSION CUM DEPUTY SECRETARY TO

IAS

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GOVERNMENT, RAJASTHAN, JAIPUR

14. SHRI CHIRANGI LAL CHIEF ENGINEER (ROADS & BUILDINGS), PWD, RAJASTHAN, JAIPUR

PWD

15. SHRI B. P. CHAUHAN CHIEF ENGINEER (SPECIAL SCHEME) ), PWD, RAJASTHAN, JAIPUR

PWD

16. SHRI H. L. MEENA CHIEF ENGINEER (PMGSY), PWD, RAJASTHAN, JAIPUR

PWD

17. SHRI VINAY KUMAR MATHUR

CHIEF ENGINEER (RURAL), PHED, JAL BHANAV, 2 CIVIL LINE, JAIPUR

PHED

18. SHRI AGAM MATHUR CHIEF ENGINEER (BISALPUR), PHED, JAL BHANAV, 2 CIVIL LINE, JAIPUR

PHED

19. SHRI G. R. BHANSHALI CHIEF ENGINEER, WATER RESOURCES DEPARTMENT, JLN MARG, JAIPUR

WR

Group 4:

Topic of Discussion: E-Governance Efforts in Urban Sector

The discussion was chaired by Shri.Shanti Dhariwal, Hon’ble Minister of State, Urban Development & Housing, the participant profiles constituted the Hon’ble Parliamentary Secretary, Hon’ble Ministers, Prl. Secretaries of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, PR&RD Department,

The group presented their discussion points and recommendations in the Plenary Session on the 2nd day of the Meet. The following is an excerpt of the Presentation detailed by the group:

Vision

� To use ICT efficiently in Urban Local Bodies delivery process such that citizen can access municipal service ANYTIME, ANYWHERE and in their Locality.

� To integrate the back office processing for citizen service delivery across department and government, thereby bringing transparency and improving citizen service levels.

Areas of Concern

� Multiple agencies –Where should citizen approach

� Demarcation of areas (JMC/JDA/Other agencies)

� Digitization of Master/Sector Plans

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� Display of Utility Maps

� Improving Urban Land Record System

� Citizen Report Card

� Dos and Don’ts of House Construction

� Display of Approval Procedures

� Citizen Services

� Electronic Complaint Registration and Redressal of Grievances through call centre.

� Publicity of e-programme

Present Status

� E-Governance Modules-Implemented in 25 cities on STAND ALONE basis.

� 18 Online Services partially being provided:

Present Status in UDH & LSG

� Websites of UDH Department has been developed and in link with all UITs, JDA, RHB website. Regular update of information on website.

� Information related to CTP is also available on the UDH Website.

� Complete portal of LSG Department has been functional.

� Website of RHB is also functional for a few information areas like tender notices, information about schemes etc.

Present Status in JDA & UITs

� JDA with the help of its website providing several services to the citizens including display of layout plans of various schemes.

� Presently computerization project in 4 UIT’s are in progress.

� Standalone Single window application of JDA has been replicated at all UIT’s

� Only UIT Udaipur has planned to Use GIS technologies in urban planning in their scope and have covered the complete business process of UIT’s.

Proposed Programme & Action Plan

� All 184 ULBs to be Web Enabled/online and linked with central portal.

� Establishment of Call Centre for citizens grievances.

� E-governance pilot project has been prepared and implemented in MC, Bhilwara.

� Integration of UITs/JDA/RHB with ULB through online services.

� Websites to be made more interactive and dynamic.

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� KIOSKS to be setup on PPP basis.

� Revenue Model through IT to be taken up.

Benefits to Citizens

� Central Database of all Properties/

� Owners/ Dues/Lease

� Uniform Processes

� Communication through mobile/e-mail.

� Overall Transparency

� Reduce traffic /visits at the ULB’s.

� Reduced interface, thus reduction in delay / corruption

Roll out Strategy

� Centralized Web based pilot in MC, Bhilwara.

� First phase: E-governance rollout in 68 JnNURM cities.

� Second Phase:-2nd and 3rdGrade Municipalities

� Third phase :-4thGrade Municipalities

� Outsourcing of Revenue Modules in all Municipalities.

Project Management

� Engagement of State Implementation Consultant

� Appoint Dedicated Project Director for the project.

� Create outsourced team of Project Managers and project coordinators at central level.

� Appoint ACP’s /Sr.Programmers/Programmers at all ULB’s based on their size for effective implementation

� Set up a 25-50 seat skill development center at Jaipur for ULB staff for effective change management

Challenges

� Not so Conducive Environment and Work Culture

� Lack of Capacity at every level

� Ownership issues

� Lack of will Power (Don’t want to give up Discretionary powers)

� Resistance to Change, mind set

� Language Barrier

� Co-ordination issues

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� Lack of Infrastructure

� Lack of Funds

Road Map Ahead

� Pilot testing and integration of Web based application in 25 ULB’s.

� Action plan for roll out of Phase-I in 68 ULBs, estimated expenditure of Rs. 48.50 Cr to be provided out of Thirteenth Finance Commission (TFC) devolution.

� Integration of JDA/UITs or Provide link

� Application of GIS in providing citizen services

� In Phase-II, 2ndand 3rdGrade Municipalities and in Phase-III, 4thGrade Municipalities will be taken for implementation of E-Governance.

� To take up Back End Computerization in a phased manner.

� Set up a dedicated Skill Development Centre.

� Formulate and Implement a Publicity Plan.

� Requirement of Governance Team at DLB level.

o (PD-1, ACP-1, Programers-2, Man with M/c-2).

� Requirement at the Municipality level,

o at least one IT personnel each in all Municipal Boards, 2 in Municipal Councils and 3 in Municipal Corporation.

� Revenue Model:

� Package Revenue Modules

� Outsource Collection and Data Management

� RFP under preparation.

� The service provider to manage IT services and deliver the citizen services.

� Citizen would be required to pay some service charges.

� The deficit and funds for back end computerization would be met by the municipality/SFC/13thFC grants.

Coordination Committee

“It is proposed to setup a Coordination Committee of various concerned departments so that the delay in implementation of program can be avoided”

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LIST OF PARTICIPANTS(GROUP 4 – URBAN DEVELOPMENT AND HOUSING)

S. NO.


1. SH. MAHIPAL MADERNA

WATER RESOURCES, INDIRA GANDHI CANAL PROJECT, PUBLIC HEALTH AND ENGINEERING, GROUND WATER, COMMAND AREA DEVELOPMENT.

CABINET MINISTER

2. SH. SHANTI KUMAR DHARIWAL

HOME, LAW AND JUSTICE, PARLIAMENTARY AFFAIRS, URBAN DEVELOPMENT & HOUSING (ADDITIONAL CHARGE), LOCAL SELF BODIES

CABINET MINISTER

3. SH.PRAMOD JAIN 'BHAYA'

PUBLIC WORKS DEPARTMENT STATE MINISTER

(IND. CHARGE)

4. SH. RAM LAL JAT FOREST & ENVIRONMENT, MINES (ADDITIONAL CHARGE)

STATE MINISTER

(IND. CHARGE)

5. SH. RAMESH MEENA HOME, LAW AND JUSTICE, PARLIAMENTARY AFFAIRS, URBAN DEVELOPMENT & HOUSING, LOCAL SELF BODIES

CABINET SECRETARY

6. SMT. ASHA SINGH ADDITIONAL CHIEF SECRETARY (DEVELOPMENT) AND DEVELOPMENT COMMISSIONER, RAJASTHAN, JAIPUR

IAS

7. SHRI L. P. KOTHARI CHAIRMAN, RAJASTHAN HOUSING BOARD, JAIPUR

IAS

8. DR. V. S. SINGH PRINCIPAL SECRETARY TO GOVERNMENT, ENVIRONMENT, FOREST AND CHAIRMAN, RAJASTHAN STATE POLLUTION CONTROL BOARD, JAIPUR

IAS

9. KUM. NILIMA JAUHARI ADMINISTRATOR, RAJASTHAN STATE LAND DEVELOPMENT BANK, JAIPUR

IAS

10. SHRI GURDIAL SINGH SANDHU

PRINCIPAL SECRETARY TO GOVERNMENT,URBAN DEVELOPMENT & HOUSING DEPTT., LSG & CHAIRMAN,JAIPUR METRO RAIL CORP.LTD.,RAJASTHAN, JAIPUR

IAS

11. SHRI SUNIL ARORA PRINCIPAL SECRETARY TO GOVERNMENT, INDUSTRIES, STATE ENTERPRISES AND N.R.I. AND CHAIRMAN, RIICO, JAIPUR

IAS

12. SHRI RAKESH VERMA PRINCIPAL SECRETARY TO GOVERNMENT, SCIENCE AND TECHNOLOGY DEPARTMENT, RAJASTHAN, JAIPUR

IAS

13. KUM. GURJOT KAUR CHAIRMAN AND MANAGING DIRECTOR, SPINFED, JAIPUR

IAS

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14. DR. DINESH KUMAR GOYAL

PRINCIPAL SECRETARY TO GOVERNMENT, PUBLIC WORKS DEPARTMENT, RAJASTHAN, JAIPUR

IAS

15. DR. PURUSHOTTAM AGARWAL

COMMISSIONER (INVESTMENT & N.R.I.S), BUREAU OF INVESTMENT PROMOTION & PR. SECY. TO GOVT., PROGRAMME IMPLIMENTATION, RAJ., JAIPUR

IAS

16. SHRI DEVENDRA BHUSHAN GUPTA

PRINCIPAL SECRETARY TO GOVERNMENT, PLANNING DEPARTMENT, RAJASTHAN, JAIPUR

IAS

17. SHRI MANOHAR KANT KALOHIA

PRINCIPAL SECRETARY TO GOVERNMENT, LABOUR AND EMPLOYMENT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

18. SHRI MUKESH KUMAR SHARMA

PRINCIPAL SECRETARY TO GOVERNMENT, MEDICAL EDUCATION, RAJASTHAN, JAIPUR

IAS

19. SMT. USHA SHARMA PRINCIPAL SECRETARY TO GOVERNMENT AND COMMISSIONER, TOURISM DEPARTMENT, RAJASTHAN, JAIPUR

IAS

20. SHRI DEEPAK UPRETI COMMISSIONER, TRANSPORT DEPARTMENT AND EX-OFFICIO SECRETARY TO GOVERNMENT, TRANSPORT DEPARTMENT, RAJASTHAN, JAIPUR

IAS

21. SHRI PAWAN KUMAR GOYAL

COMMISSIONER, RAJASTHAN HOUSING BOARD, JAIPUR

IAS

22. SHRI RAJENDRA BHANAWAT

MANAGING DIRECTOR, RIICO, JAIPUR IAS

23. DR. R. VENKATESWARAN

SECRETARY TO GOVERNMENT, L.S.G., RAJASTHAN, JAIPUR

IAS

24. SHRI SUDHANSH PANT

COMMISSIONER, JAIPUR DEVELOPMENT AUTHORITY, JAIPUR

IAS

25. SHRI KAPIL GARG ADDITIONAL DIRECTOR GENERAL OF POLICE, ANTI TERRORIST SQUAD, AND SPECIAL OPERATION GROUP, JAIPUR

IPS

26. SHRI UMESH MOHAN SAHAI

PRINCIPAL CHIEF CONSERVATOR OF FORESTS (TRAINING, RESEARCH, EXTENSION & EDUCATION), RAJASTHAN, JAIPUR

IFS

27. SHRI ARUN SEN PRINCIPAL CHIEF CONSERVATOR OF FORESTS, WORK PLAN AND FOREST SETTLEMENT, RAJASTHAN, JAIPUR

IFS

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Annexure 4

e-Governance Leadership meet for State of Rajasthan

8-9 September, 2010

Key Recommendations from NISG

Recommendation 1: Change of Mindset

1. Realize importance of e-Governance in brining about better service and efficiency in Government processes

2. Have more such meets and workshops at department level

Recommendation 2: Institutional Strengthening

1. Various projects need to be monitored regularly by the Empowered Committee.

2. SeMT (State e-Governance Mission Team) has been established. Various departments should take advantage of them for advisory services.

3. Department ownership of e-Gov projects: Should have a strong PeMT within the department with dedicated senior officers at addl. Director / equivalent level

4. Impact Study: An assessment study to be carried out to take mid-course corrections, if needed, and to learn for future projects. Already around 30 projects are going on in Rajasthan.

Recommendation 3: Capacity Building

1. Identify young employees with 5-10 years experience from line departments for a one year eGPX course.

2. Computer Literacy – All existing staff should be trained on computer usage and internet etc., At least people with significant service left. Promotions and increments could be linked to this.

3. For new recruits, this could be added as a minimum qualification criteria

4. STeP training for specific skill enhancement

5. Ensure continuity of e-Gov team for sufficient time

Recommendation 4: Service Delivery

1. Strengthen CSC network for delivering service as one stop shop and at citizen door step. Have more services to make them viable.

2. Evaluate a SPV to look at their concerns

--- END OF DOCUMENT ---

National Institute for Smart Government YSR Bhavan, Financial District, Nanakramguda, Hyderabad - 500032 Andhra Pradesh, India. Phone : + 91 40 6654 5352, Fax : + 91 40 6654 5300

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