Postal address:Agency for Clinical InnovationPO Box 699Chatswood NSW 2057

T +61 2 9464 4666F +61 2 9464 4728info@aci.health.nsw.gov.auwww.aci.health.nsw.gov.au

Author:Owner:

Centre for Healthcare Redesign

Agency for Clinical Innovation

Centre for Healthcare Redesign

SurgeryRedesign Training Program

2016

Information and Enrolment Form

AGENCY FOR CLINICAL INNOVATIONLevel 4, Sage Building67 Albert AvenueChatswood NSW 2067

Agency for Clinical InnovationPO Box 699 Chatswood NSW 2057T +61 2 9464 4666 | F +61 2 9464 4728E info@aci.nsw.gov.au | www.aci.health.nsw.gov.au

Produced by: Centre for Healthcare Redesign

Ph. +61 2 9464 4723Email. aci-chr@health.nsw.gov.au

Further copies of this publication can be obtained from:Agency for Clinical Innovation website at: www.aci.health.nsw.gov.au

Disclaimer: Content within this publication was accurate at the time of publication. This work is copyright. It may be reproduced in whole or part for study or training purposes subject to the inclusion of an acknowledgment of the source.

It may not be reproduced for commercial usage or sale. Reproduction for purposes other than those indicated above requires written permission from the Agency for Clinical Innovation.

© Agency for Clinical Innovation 2015

TABLE OF CONTENTSSECTION A 1

1. Introduction to the Centre for Healthcare Redesign 1

2. Redesign Training Program 2

How Does the Redesign Training Program support Projects? 2

3. Who is eligible to enrol? 4

4. Cost 4

5. Program’s key Roles and Responsibilities 4

SECTION B 71. Program Dates and Venue 7

2. Enrolment Process 7

3. Enrolment Form 8

Section A1. Introduction to the Centre for Healthcare RedesignThe Centre for Healthcare Redesign (CHR) was established in 2007 as a key strategy to support the growth of Redesign programs and therefore contribute to the Healthcare Triple Aim1:

• Improving the patient experience of care • Improving the health of populations • Reducing the per capita cost of health care.

The role of the CHR, as part of the Agency for Clinical Innovation (ACI), is to provide skills and knowledge for staff across the healthcare system primarily in the area of:

• Innovation• Redesign• Project Management• Change Management.

To support its function, The CHR offers capability development programs & resources which include:

• The CHR Diploma Program (aka ‘Redesign School’)

• Change Management Training (Accelerating Implementation Methodology – AIM)

• Redesign Training Programs• Implementation Training Programs• Redesign eLearning Portal (GEM)• Hub of the Redesign Leader’s Network

The CHR values align with the core NSW Health values: Collaboration, Openness, Respect and Empowerment.

1 1: The Triple Aim is an ongoing initiative from the Institute for Healthcare Improvement (IHI) and has been adopted by the Agency for Clinical Innovation (ACI)

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W hat happens i f we invest in developing our people and then they leave us?

W hat happens if we don’t and they stay?

2. Redesign Training ProgramThe Redesign Training Program is a 5-day face to face course focused on the development of foundational project management, change management and clinical redesign skills. Following the program these skills are developed by applying them to a local workplace project, with ongoing access to workplace coaches/ mentors and eLearning.

This program is usually delivered by the Centre for Healthcare Redesign in partnership with a particular ACI Clinical Network, Institute or Taskforce, or with another health service. Participants are usually working on similar projects in their Local Health District (LHD) or Specialty Health Network (SHN) and the partners of the CHR provide the Subject matter expertise for the program `focus’.

As an example, the annual Surgery Redesign Training Program is delivered as collaboration between the SST (ACI and Ministry of Health) and the CHR. Previous programs have focussed on Operating Theatre First Case on Time start, and High Volume Short Stay models of care.

How Does the Redesign Training Program support Projects?

Project Idea

Projects best suited to the Redesign Methodology are improvement projects, where staff identify a high priority and measurable problem to solve in their organisation. Staff are selected to undertake the project based on factors such as role, interest and skills.

Preparation

Undertaking some preparation prior to attending the program will significantly increase the learning during the face to face days.

The following is expected:

Hold a pre-program meeting including Participants, Sponsor, Redesign Leader, Project Team to agree on the project objectives, scope, resources, deliverables and timeframes

Form the project team early, define agreed ways of working and clear project role expectations, as well as agreed capability and decision making support systems (e.g. steering committee) to enhance project success.

Register on GEM: https://gem.workstar.com.au which is an eLearning platform and complete the following modules in the Redesign Learning Library as baseline learning:

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o Fundamentals Introduction to Redesign Team Dynamics Project Management Change Management

o Initiation Goals and Objectives Scoping a Project

Program

The Program provides the fundamental learning component to set up a successful project. The program introduces participants to the steps of redesign project management, and the elements of Change Management (using Accelerating Implementation Methodology).

Participants will have the opportunity to apply the learning to their real workplace project during the face to face days, and will come away with the key elements of a project plan and improvement methodology.

Participants will also be exposed to state based approaches in their specialty, and will have the opportunity to hear from clinical leaders and experts, as well as learn from other health staff in the program.

Post Program Support and Resources

Following the program training days, participants return to their workplace to complete the project. The factors that lead to successful project completion are:

A multidisciplinary project team working together to complete the project work Dedicated time to undertake project activities A robust monitoring and reporting system for the project (with the sponsor +/- steering

committee or executive committee) Ongoing capability development involving the Redesign Leader and through the GEM

eLearning platform Submission of the Project Plan to the Program Facilitators for independent feedback Ongoing access to the Program Facilitators on an informal basis.

This phase is time-consuming and we recommend that participants are allocated time to complete the project until the changes are part of the “business as usual”.

Objectives Met

Following the program there are opportunities to highlight your project work online (Innovation Exchange) or via electronic newsletters. Some previous projects have gone onto publishing and to be entered as both local and state Health Innovation Awards.

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3. Who is eligible to enrol?Staff who wish to make significant workplace changes but do not have any formal training on project management or change management will benefit from attending the program. Attending as a project team, of 2-3 multidisciplinary members increases the chances of project success. All participants are nominated from each Local Health District / Specialty Health Network (LHD/SHN) on the recommendation of the local Executive.

4. CostThe NSW Agency for Clinical Innovation will cover all costs related to the delivery of the face to face teaching and eLearning modules.

Local Health Districts and Specialty Health Networks will cover all costs associated with travel and accommodation for nominees to attend the program.

5. Program’s key Roles and Responsibilities

Program Participants

The project team member/s for the local team is in charge of project activities and reports to a sponsor +/- steering committee. A team that consists of staff with different roles, such as Nurse Unit Manager, Medical Clinician (e.g. staff specialist / advanced trainee) and a frontline clinical staff member would be well balanced in skill set and ability to influence the implementation of the project.

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It is strongly recommended that participants have some dedicated project time to undertake project tasks such as consultation, data collection, focus group workshops, and preparation of deliverables and change management

If you are thinking about enrolling but are unsure of the suitability of your project or

the commitment needed for the project, it would be a good idea to talk to your

Redesign Leader or to a past participant.

Project Sponsor

The Project Sponsor’s role is to authorise, legitimise and demonstrate ownership for the change. As such, the Project Sponsor will work closely with the project team to ensure:

• Appropriate scope and goal setting in line with organisational strategic goals• Allocation of resources and project budget• Regular scheduled monitoring of progress and approval for project milestones /

deliverables• Senior level commitment and sponsorship by senior executive teams• Facilitation and resolution of issues at senior levels.

Redesign Training Program Course Facilitators

The course facilitators create:• A challenging experience where you will learn and develop new capabilities in redesign,

change and project management• An opportunity to learn from, and be coached by, recognised experts in the redesign and

surgery field• A learning culture supported by coaching and online educational resources and templates• Opportunities for knowledge transfer.

Redesign Leaders

The Redesign & Innovation Network consists of 28 experts in Project and Change Management across all Local Health Districts and Specialty Health Networks. The Redesign Leaders play an active role in supporting the Program, in particular by:

• Identifying optimal projects and participants to attend the program• Coaching and mentoring the participants and projects from their LHD/SHN• Contributing directly to the Program delivery by facilitating individual sessions with

participants.• Facilitating networking within and across clinical and geographical boundaries.

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Redesign Leaders Contact List for Redesign Programs

LHD First Name

Last Name

Email address

Ambulance Service Anna Rozario arozario@ambulance.nsw.gov.auAmbulance Service Melissa Willis MAWillis@ambulance.nsw.gov.auCentral Coast Jamie Gills jamie.gills@health.nsw.gov.auFar West Melissa Welsh Melissa.Welsh@health.nsw.gov.auHunter New England Jane Gray Jane.Gray@hnehealth.nsw.gov.auHunter New England Judith Swan Judith.Swan@hnehealth.nsw.gov.auHunter New England Nicole Manning Nicole.Manning@hnehealth.nsw.gov.auHunter New England Phillip Way Phillip.Way@hnehealth.nsw.gov.auIllawarra Shoalhaven Kerrie O’Leary Kerrie.oleary@sesiahs.health.nsw.gov.auIllawarra Shoalhaven Michaela Baginski Michaela.Baginski@sesiahs.health.nsw.gov.auJustice Health and Forensic Mental Health Network

Amy Laxton Amy.Laxton@justicehealth.nsw.gov.au

Justice Health and Forensic Mental Health Network

Dean Cobbe dean.cobbe@justicehealth.nsw.gov.au

Mid North Coast Christoph Gröger christoph.groger@ncahs.health.nsw.gov.auMurrumbidgee Annie Williams Annie.Williams@gsahs.health.nsw.gov.auNepean Blue Mountains Kellie Thomas kellie.thomas@health.nsw.gov.auNorthern NSW Lynn Hopkinso

n lynn.hopkinson@ncahs.health.nsw.gov.auNorthern SydneyNorthern Sydney (Manly, Mona Vale and Hornsby)

Deb Stewart Deb.Stewart@health.nsw.gov.au

South Eastern Sydney Liz Mason elizabeth.mason@sesiahs.health.nsw.gov.auSouth Eastern Sydney Louise Deady Louise.Deady@SESIAHS.HEALTH.NSW.GOV.

AUSouth Western Sydney Margaret Chapman Margaret.Chapman@sswahs.nsw.gov.auSouthern NSW Judith Hallam Judith.Hallam@gsahs.health.nsw.gov.auSt Vincent's Health Network Viji Joseph

MathewsViji.JosephMathews@svha.org.au

Sydney Liesl Duffy Liesl.Duffy@sswahs.nsw.gov.auSydney Barbye Castillo Barbye.Castillo@sswahs.nsw.gov.auSydney Children's Hospitals Network

Christie Graham Christie.graham@health.nsw.gov.au

Western NSW Lorna Dicks lorna.dicks@health.nsw.gov.au

Western NSW Margaret Mitchell Margaret.Mitchell@gwahs.health.nsw.gov.auWestern Sydney Emma Clarke emma.clarke1@health.nsw.gov.au

Section B1. Program Dates and VenueThe program is scheduled on the following dates:

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Monday 6th June until Friday 10th June 2016 (5 days) and

Tuesday 15th November 2016

Days are scheduled to start at 9am and finish before 5pm.

All the training sessions are delivered at:

ACI Training RoomLevel 7, Sage Building67 Albert AvenueChatswood

2. Enrolment ProcessTo enrol into the Redesign Training Program, candidates are requested to complete the following form. Candidates are expected to contact their Redesign Leader in the first instance as there may be a specific local enrolment process applying to their organisation.

If unable to contact the Redesign Leader, enquiries can be made directly to:

Gavin Meredith

Surgical Services Taskforces Manager

02 9464 4644

gavin.meredith@health.nsw.gov.au

Team participation

Participants are encouraged to submit a group enrolment form.

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3. Enrolment Form

Section 1: Contact Details (Submit one per team participant)

Participant Contact Details for Correspondence

Full name

Position

Department / Facility

Email

Work Phone

Mobile

Time allocated to the project From: / / To: / /

Attendance I will attend all the Face to Face days. If no, please specify why / when you won’t be attending: ______

Dietary requirements

Deliverables I am aware there are project deliverables, including submitting a

project plan and presenting to the ACI/Ministry on 15th November, 2016

Date and signature Date: __/__/__

Direct line manager’s approval

Name & Position

Email address

Date and signature

Redesign Leader (or delegate) – Agreement to support the project and provide relevant coaching

Date and Signature

Please copy and complete the above table for EACH participant enrolling into to the Redesign Training Program.

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Section 2: Project Description (submit one per team)

Project Title

Background & IssueWhat problem or opportunity has triggered this project?

Link to Organisational StrategyWhat organisational priority does it align with? Please quote the relevant source (e.g. strategic plan)

Project GoalPlease provide a statement about the aim of the project:

Project Considerations

TimelineWhen do you plan to achieve your objective?

ScopeWhat is the scope of work included in the project?Is it manageable with the resources allocated to the project?

ResourcesAre funds available for the project as required? Are the human resources available to undertake a project?Who will be implementing the project?

Sponsor and Clinical leadWhich service managers and key clinical staff will be involved in the project / accountable for achieving the outcomes?

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Section 3: Sponsorship (submit one per sponsor)Project SponsorName

Position

Email address

Statement of Importance (Submitted by Sponsor)

Health service managers and clinical leaders who agree to sponsor the project are to provide a statement describing why the project is important in the relevant service and what actions they will take to provide support including the provision of time to attend face to face sessions, undertake project tasks, etc.

Signature

Please copy and complete the above table for EACH sponsor if applicable.

Please return completed enrolment form to:

Gavin Meredith

Surgical Services Taskforces Manager

02 9464 4644

gavin.meredith@health.nsw.gov.au

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