report workshop30-11-4-12-15

ORM LTD REPORT ON BUSINESS INNOVATION & SELLING FOR SUSTAINABLE GROWTH

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Running with us make your business to be strengthened

(+250)788876066, E-mail: [email protected]

REPORT ON THE WORKSHOP / TRAINING ORGANISED BY UTB/

REC & SPARK FROM 30th

November to 4th

December 2015

SPONSOR

SPARK AND UTB

ORGANIZED BY:

University Tourism Technology and Business Studies / Entrepreneurship

Careers Center (UTB/REC)

DONE BY:

COMPANY NAME: OPERATION RESEARCH MODELS LTD (ORM LTD)

NAME OF TRAINER/FACILITATOR:ABAYO JEANNE & PIERRE NSHIMIYIMANA

Kigali- Rwanda,

November 30th

- December4th2015


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Table of Contents Table of Contents .................................................................................................................................... 2

REPORT ON THE WORKSHOP ORGANISED BY REC & SPARK FROM 30th November to 4th December

2015 ........................................................................................................................................................ 3

Target group............................................................................................................................................ 3

Participants attended.............................................................................................................................. 3

Training preparation ............................................................................................................................... 3

Actual Workshop ..................................................................................................................................... 3

Workshop Objectives .............................................................................................................................. 3

Workshop USED Methodology ............................................................................................................... 4

EXPECTATIONS FROM PARTICIPANTS ..................................................................................................... 4

Purpose of the workshop ........................................................................................................................ 4

RATIONALE .............................................................................................................................................. 4

Workshop program ................................................................................................................................. 4

WORKSHOP CONTENT ............................................................................................................................ 5

Lessons learnt, resolutions and suggestions from participants .............................................................. 5

Participants Request ........................................................................................................................... 5

The closing time (day five) .................................................................................................................. 6

Annex: ..................................................................................................................................................... 6


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REPORT ON THE WORKSHOP ORGANISED BY REC & SPARK

FROM 30th

November to 4th

December 2015

This report summarises the activities that were undertaken during the workshop organised by

UTB/ REC and SPARK to teach entrepreneurs how to conduct market research, business

grow and registration, lessons learnt and the outcome of the workshop.

Target group

The Small and Medium Enterprises (SMEs), Cooperatives, companies, individual and RTUC/

UTB students represented from Business Plan First and Second Competitions, first business

growth competition and all entrepreneurs got any support like coaching, training, advisory,

mentoring, facilitation,… by REC.

Participants attended

13 Business Women from cooperatives

13 business Men

Training preparation

Training preparations included the following activities:

Training venues: UTB Training Center- Muhima Sector- Nyarugenge District.

Stationery for participants including notebook, pen were prepared ready for

distribution to trainees.

All the participants were informed about the training by telephone means.

Training materials and tools including Acer projectors, flip chart stand and papers and

marker pens.

Actual Workshop

The actual workshop for the trainees was conducted in one group from 30th

November to 4th

December 2015. The workshop was all that good and smooth since the beginning until the

end.

Workshop Objectives

At the end of the training participants were able to:

understand what an Innovation is,

understand types of Business innovation,

understand the process of generating good Market research in business,

understand how you create a customer database,

understand a business management tools

understand how a business grow through innovation commercial,


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Workshop USED Methodology

ORM ltd Technical workshop methodology was participatory; it included advertise the

workshop, brief lectures, exercises, brainstorming, questions and answers sessions, group

work and presentations.

EXPECTATIONS FROM PARTICIPANTS

At the end of the workshop, participants will be able to

Understand the process for creating an innovation

To know how innovation is the way for grow their businesses,

To know how I create a customer‟s Database,

To calculate a TVA

To meet different partners: SPARK, banks, BDF, LIF2, NGOs, Local Authorities…..

To find a financial support after training/ workshop.

Purpose of the workshop

This workshop was organised to equip entrepreneurs with skills in market research as a main

source of business innovation and sustainable growth, guide them on how to approach both

current and potential customers for feedback on the product performance and for input on

future product development.

RATIONALE

In the current business areas, innovation remains central to business development and

sustainable growth. However, entrepreneurs lack skills necessary to scan the environment for

new business opportunities, or to approach the market and spot gaps that could be filled. We

are very optimistic that by teaching entrepreneurs on how to conduct market research, we are

opening their eyes and ears for new business opportunities that have remained untapped and

problems that are yet to be solved.

Workshop program

The workshop under the theme: “Business innovation for sustainable growth” started on

Monday, 30th

November and ended on Friday, 4th

December 2015 and it was attended by 26

entrepreneurs (13 Women and 13 Men) who operate different businesses.


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WORKSHOP CONTENT

On the first day of the workshop started later at 9:30 AM instead of 8:00AM because of

rain, the participants was introducing them self for to know each other, after that we had an

expectations and to hear its business problems from them.

The second day of the workshop was a real kick off where participants started getting into

the learning mood. They were introduced to business innovation course where they learnt

what innovation is, why it is an important recipe in all businesses for their growth and

survival. On the same day, the Vice chancellor of UTB (KABERA Callixte) to officially

open the workshop. In his opening remarks, he thanked the participants for sacrificing their

precious time and attending the workshop and he reminded them that REC is there to support

their entrepreneurial initiatives to the best of its abilities. He ensured participants that they

stand to gain a lot from this kind of workshops. The UTB director of Finance and

Administration was also present and gave a short word where he mentioned that UTB is there

to support the entrepreneurs as an equal partner in Rwanda „entrepreneurial development.

On the third day, the lesson on business innovation was continued, but with practical

examples. Participants were asked to relate business innovation theory to their own

businesses and see areas where they could innovate or improve for better performance.

The lesson was followed by a group brainstorming session where participants, with the

guidance of facilitators gave each other ideas on how they could improve their businesses.

On day four, after learning how to bring innovations in one‟s business, participants were

taught how to sell their innovative products and services, focusing on the problem they solve.

During this lesson, entrepreneurs were reminded that their main purpose is to solve problems

and not to sell products. While negotiating with customers, they should stress on the benefits

of the product rather than its features in order to attract less enthusiastic customers.

On the last day, participants were given a wrap-up lesson focused on the general business

management. During this lesson, participants were reminded that sound financial planning

and daily bookkeeping are keys to financial success of the business. Additionally, they were

advised not to co-mingle their personal obligations with their business obligations, a practice

that would hinder good financial management.

Lessons learnt, resolutions and suggestions from participants

From the brainstorming session, participants came to realise the importance of group

discussions and business ideation. They resolved to organise in an association (IKIMINA)

and KAKAWETE, support each other both financially and professionally.

Participants Request

Participants appreciated REC initiative and also requested business incubation services and

ICT training to help them keep track of their business performance at least while they are

still in the early stage of business growth.


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The closing time (day five)

In this day, The REC Administrative assistant ( NGABONZIZA Jean Bosco) was there and

presented a short word where he said that thank you all for coming, UTB/ REC is there to

sustenance the entrepreneurs in the entrepreneurial development and he told them, I am

coming with your transport fees. He was welcoming the Ag. Vice Chancellor of UTB

Dr. TOMBOLA M. Gustave, PhD, Ag.Vice Chancellor of UTB in his closing remarks, he

thanked the participants for surrendering the five days to attend the workshop and he repeated

again to them he said that UTB/ REC is here to support their businesses to grow through

capacity building that is why we are working with the consultant company like ORM Ltd

through SPARK Rwanda. He confirmed participants that they stood a lot from this kind of

workshops and He gave all the certificate of participation of a training or workshop on

Business Innovation and Selling for sustainable Growth.

Annex:

1. Attendance list of all participants

2. Schedule/ Training program

3. Some Photos

4. Certificate designed by ORM ltd

Prepared by

ORM LTD

Managing Director

Pierre NSHIMIYIMANA


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Attendance list of participants


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Schedule/ Training program

Scheduling/ Training Program from 30/11-04/12/2015

Hour Day 1 Day 2

Day 3 Day 4 Day5

8:00 – 9:00

- Participants registration -To know each other

- Participants registration - Review & correction of Assignments




9:00-10:30

Part1: -Introduction -Expectation from participants -Roles of training

Part4:

- Welcome/ Opening remarksy by Vice Chancellor of UTB

- Business innovation by Jeanne

Part7: -Business

Innovation in

Marketing by

Jeanne

Part9: selling by Peter

Part11: Business Management by Jeanne

Break (min 30)

11:00 – 12:30

Part2: - Identification of

their businesses

Part5: -Business innovation by Jeanne

Part 8: -Types of Innovation by Jeanne

Part10: Database of customer by Peter

Part 12: Business registration by Peter

Lunch (1h)

1:30-3:00 Part3: Assignments / homework

Part:6 Assignments / homework

Assignments / homework

Assignments / homework

Closing remarks by Ag. Vice Chancellor of UTB

Prepared by: Operation Research Models Ltd (ORM Ltd)


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Some Photos/ Pitures

ORMLtd Managing Director, was explaining the purpose of ORMltd in this workshop


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Trainer Jeanne Abayo, explaining the business models (10 types of innovation in business)


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The Vice chancellor of UTB (KABERA Callixte) to officially open the workshop. In his

opening remarks, he thanked the participants for sacrificing their precious time and attending

the workshop.


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The participants ask some questions to the Vice Chancellor of UTB. (hears and answers)


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Home Care Training Center Restaurant was preparing a Breakfast and Dinner


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REC Administrative Assistant, he was welcoming the Ag. Vice Chancellor of UTB, Dr.

TOMBOLA M. Gustave, PhD for closing remarks.


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At end of training every participants was happy and they get a certificate of participation.


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At end of training every participants was happy and they get a certificate


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Certificate designed by ORMLtd

Prepared by

ORMLtd

Trainers & Managing Director

Kigali- Rwanda, December 7th

2015

report workshop30-11-4-12-15

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